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The Westin Cincinnati

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The Westin Cincinnati
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978 Reviews from our TripAdvisor Community

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Showing 967: English reviews
Scottsdale, Arizona
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

OK, I've been platinum SPG member for, well, a very long time. I would have to say that there are much much better hotel options in Cincy - OK all the other options are better. I now know why my client doesn't do business with the Westin (but does business with most of the other hotels in town). I checked... More 

Helpful?
Thank damof
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. Your loyalty means a great deal to us. I have credited the phone charges in question and this will appear... More 

Des Moines, Iowa, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We came in with the American Legion Convention this past August. We had an excellent stay. The management was nice, the front desk attendants were always friendly and helpful. I enjoyed the housekeeping staff when I passed them in the hallways. Always friendly and caring. I took advantage of the green program and received a $5 award that could be... More 

Helpful?
Thank Teresa T
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We are happy our dedicated team took such good care of... More 

Tampa, Florida
Level Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for business, was generally happy with the stay. As others have mentioned, the hotel is located in a central location and many restaurants are walkable. Rooms were average, service was what you would expect for a Westin. As others have noted, there was a lot of noise, which is my only complaint about the property.

Helpful?
Thank JamGolf3
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, Thank you for writing to us and giving such a comprehensive review. I apologize for the noise problem that you had. Unfortunately, it is the price we pay for being located downtown. On your next stay, we can offer you a room that is located on the south side of the hotel, farthest away from the street. We are... More 

Oakville, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Westin Sep 6 - 9th. Hotel was picked for me by my company based on its proximity to the local office. Very much business traveler oriented hotel. Newspaper in the AM, Gym, pool, express breakfast in the lobby. Rooms are clean and spacious. Hallways are quiet. Room noise proofing is average. Air conditioner in the unit... More 

Helpful?
Thank ShyCookie
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. As our Guest Service Agents are very hospitality and detail oriented, what you describe is very unlike the typical level of service we provide. It... More 

Atlanta, Georgia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel centrally located. Close to the Riverfront and easy walk to Over the Rhein area. Across the street from Fountain Square. Good nearby restaurants. Staff is friendly and rooms are comfortable. However, elevators are very slow, parking is a bit pricey (expected in a downtown area), and if you are on the north side of the building, you will... More 

Helpful?
Thank Millard G
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback, and we hope you will consider staying... More 

Kilmarnock
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an enormous room looking onto Fountain Square. It was very very clean. The bed was enormous and very comfortable. They seemed to be reluctant to give you shower gel etc when you ran out, however if you went and asked there was no problem. However, on the first night we arrived there was a salsa thing going on... More 

Helpful?
Thank goranglau
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, Thank you for writing to us and giving such a comprehensive review. I apologize for the noise problem that you had. Unfortunately, it is the price we pay for being located downtown. On your next stay, we can offer you a room that is located on the south side of the hotel, farthest away from the street. We are... More 

Highlands Ranch, Colorado
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Love this place. I stay here on business and really enjoy the location, the staff, and the cleanliness of the rooms. Location is great! As an SPG Platinum, they certainly take care of you and I stay here when in town. Good job Westin team.

Helpful?
Thank scootusaHR
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We are happy our dedicated team took such good care of... More 

Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We were arriving after a long day of driving and were greeted with happy faces and exceptional service, from the front door to our room, including our dinner reservations and a coupon for free appetizer as our choice of gift as Gold Members. The management really know how to motivate the staff and they all were giving 110% that day.... More 

Helpful?
Thank Katie60422
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We are happy our dedicated team took such good care of... More 

Middle Caicos
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I ordered the yogurt and berries from room service. Here's what I got for $6.50 and an explanation that "the berries are mixed in" when I questioned how a 50 cent Yoplait yogurt is the equivalent of what I thought I ordered from the fancy card in the room with the appetizing image. I called room service and asked them... More 

Helpful?
Thank AmyCaicos
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, Thank you for taking the time to post a review of your stay at the Westin Cincinnati. I was concerned to read your feedback - please accept my apologies for your room service order. The troubles you encountered during your stay are not typical of the service we offer, and I regret that you were unable to address these... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for the Labor Day fireworks. Good central location. Our room wasn't ready when we arrived so we were upgraded to a room overlooking Fountain Square. The staff was courteous and helpful. It met the expectations of a Westin Hotel. Our only problem was only one towel in the bath, but this was easily corrected.

Helpful?
Thank Dwight D
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello Dwight, We truly appreciate the glowing TripAdvisor review you left us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 

Additional Information about The Westin Cincinnati

Address: 21 E 5th St, Cincinnati, OH 45202-3114
Location: United States > Ohio > Cincinnati > Central Business District
Price Range: $163 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cincinnati 4*
Number of rooms: 456
Reservation Options:
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Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio
Hotel Style:
#4 Luxury Hotel in Cincinnati
#7 Romantic Hotel in Cincinnati
#12 Business Hotel in Cincinnati
#16 Family Hotel in Cincinnati
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