The Westin Cincinnati (Ohio) - 2016 Hotel Reviews

Highlights

Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )

GreenPartner Learn More

About the property

Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Non-Smoking Hotel

Things to do

Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub

Room types

Suites
Non-Smoking Rooms
Family Rooms

Internet

Free High Speed Internet ( WiFi )
Paid Wifi
Free Internet

Services

Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Conference Facilities
Laundry Service

Official Description (provided by the hotel)

Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more

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Additional Information about The Westin Cincinnati

Address: 21 E 5th St, Cincinnati, OH 45202-3114

Location: United States > Ohio > Cincinnati > Central Business District

Price Range: $163 - $397 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — The Westin Cincinnati 4*

Number of rooms: 456

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Expedia, Priceline, TripOnline SA, Agoda, Starwood, Travelocity, Odigeo and Jetsetter so you can book your The Westin Cincinnati reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: The Westin Cincinnati Hotel Cincinnati; Westin Cincinnati; Cincinnati Westin; The Westin Cincinnati Ohio

Hotel Style:

#4 Luxury Hotel in Cincinnati

#7 Romantic Hotel in Cincinnati

#12 Business Hotel in Cincinnati

#16 Family Hotel in Cincinnati

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damof

Scottsdale, Arizona

Level

Contributor

19 reviews

14 hotel reviews

14 helpful votes

“The worst Westin in the chain.”

Reviewed 4 days ago NEW

OK, I've been platinum SPG member for, well, a very long time. I would have to say that there are much much better hotel options in Cincy - OK all the other options are better. I now know why my client doesn't do business with the Westin (but does business with most of the other hotels in town). I checked... More

Helpful?

Thank damof

Hello, First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. Your loyalty means a great deal to us. I have credited the phone charges in question and this will appear... More

Teresa T

Des Moines, Iowa, United States

15 reviews

3 hotel reviews

4 helpful votes

“Excellent Stay”

Reviewed 6 days ago NEW

We came in with the American Legion Convention this past August. We had an excellent stay. The management was nice, the front desk attendants were always friendly and helpful. I enjoyed the housekeeping staff when I passed them in the hallways. Always friendly and caring. I took advantage of the green program and received a $5 award that could be... More

Thank Teresa T

Hello, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We are happy our dedicated team took such good care of... More

JamGolf3

Tampa, Florida

Amex Traveler

92 reviews

37 hotel reviews

52 helpful votes

“Good stay, good location in Cincy”

Reviewed 1 week ago

Stayed here for business, was generally happy with the stay. As others have mentioned, the hotel is located in a central location and many restaurants are walkable. Rooms were average, service was what you would expect for a Westin. As others have noted, there was a lot of noise, which is my only complaint about the property.

Thank JamGolf3

Hello, Thank you for writing to us and giving such a comprehensive review. I apologize for the noise problem that you had. Unfortunately, it is the price we pay for being located downtown. On your next stay, we can offer you a room that is located on the south side of the hotel, farthest away from the street. We are... More

ShyCookie

Oakville, Canada

14 reviews

8 hotel reviews

23 helpful votes

“Business trip September 2016”

I stayed at the Westin Sep 6 - 9th. Hotel was picked for me by my company based on its proximity to the local office. Very much business traveler oriented hotel. Newspaper in the AM, Gym, pool, express breakfast in the lobby. Rooms are clean and spacious. Hallways are quiet. Room noise proofing is average. Air conditioner in the unit... More

Thank ShyCookie

Hello, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. As our Guest Service Agents are very hospitality and detail oriented, what you describe is very unlike the typical level of service we provide. It... More

Millard G

Atlanta, Georgia

21 reviews

5 helpful votes

“Good central location for travel to Cincinnati”

Nice hotel centrally located. Close to the Riverfront and easy walk to Over the Rhein area. Across the street from Fountain Square. Good nearby restaurants. Staff is friendly and rooms are comfortable. However, elevators are very slow, parking is a bit pricey (expected in a downtown area), and if you are on the north side of the building, you will... More

Thank Millard G

Hello, We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback, and we hope you will consider staying... More

goranglau

Kilmarnock

43 reviews

6 hotel reviews

“Great places just very noisy”

We had an enormous room looking onto Fountain Square. It was very very clean. The bed was enormous and very comfortable. They seemed to be reluctant to give you shower gel etc when you ran out, however if you went and asked there was no problem. However, on the first night we arrived there was a salsa thing going on... More

Thank goranglau

scootusaHR

Highlands Ranch, Colorado

12 reviews

12 hotel reviews

“Great hotel, Great location”

Love this place. I stay here on business and really enjoy the location, the staff, and the cleanliness of the rooms. Location is great! As an SPG Platinum, they certainly take care of you and I stay here when in town. Good job Westin team.

Thank scootusaHR

Katie60422

Chicago, Illinois

6 reviews

“Elegant Hotel. seemless exceptional service from the valet, to the check-in including bell service.”

Reviewed 2 weeks ago

We were arriving after a long day of driving and were greeted with happy faces and exceptional service, from the front door to our room, including our dinner reservations and a coupon for free appetizer as our choice of gift as Gold Members. The management really know how to motivate the staff and they all were giving 110% that day.... More

Thank Katie60422

AmyCaicos

Middle Caicos

31 reviews

25 helpful votes

“The berries are mixed in - sums up customer service”

Reviewed 2 weeks ago via mobile

I ordered the yogurt and berries from room service. Here's what I got for $6.50 and an explanation that "the berries are mixed in" when I questioned how a 50 cent Yoplait yogurt is the equivalent of what I thought I ordered from the fancy card in the room with the appetizing image. I called room service and asked them... More

Thank AmyCaicos

Hello, Thank you for taking the time to post a review of your stay at the Westin Cincinnati. I was concerned to read your feedback - please accept my apologies for your room service order. The troubles you encountered during your stay are not typical of the service we offer, and I regret that you were unable to address these... More

Dwight D

3 reviews

“Good Location”

We stayed for the Labor Day fireworks. Good central location. Our room wasn't ready when we arrived so we were upgraded to a room overlooking Fountain Square. The staff was courteous and helpful. It met the expectations of a Westin Hotel. Our only problem was only one towel in the bath, but this was easily corrected.

Thank Dwight D

Hello Dwight, We truly appreciate the glowing TripAdvisor review you left us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We... More

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The Westin Cincinnati Hotel, Ohio

The Westin Cincinnati

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