My stay was great! Najoy was amazing! I sprained my ankle before my stay and couldn't get around much so on 2 occasions she brought up my doordash order, plenty of ice and water bottles since I couldn't get around. She never took more than 10 minutes to come to my room and help, and she always asked what else she could get me with a genuine smile. The hospitality was great! I didn't get the brush off. The hotel was cleaned and stocked up with everything I needed for my stay. Beautiful view of the fountain!
I always stay here on business trips to the city as it is conveniently located to our office and restaurants. The hotel staff is very helpful, especially Tanesha at the front desk. The rooms are always clean and comfortable.
Had a great one-night stay at this hotel. It was clean, modern, and within walking distance of the Heritage Bank Center. Tanisha at the front desk was awesome - very personable and welcoming! Would definitely stay here again.
Came to this hotel for a weekend getaway. Tanesha made sure we had everything we needed to make it great. She truly went above and beyond. Give her a raise, a promotion, and weekends off. Great customer service. This will now be the hotel we stay at everytime we come to Cincy.
We drove from Michigan for the comedy show and arrived a couple of hours prior to check in.Tanesha was very accommodating and treated us with great hospitality. She was awesome and has such a positive attitude. Thanks for making our stay amazing.
First trip to Cincinnati. Hotel is in a great location. Shout out to Tanesha for making the checkin process quick and seamless. Special thanks to Harold for quickly resolving our issue with the ac/heat. He was very professional and helpful. I will definitely stay here again.
Our stay was perfect in all ways over Easter Weekend. We were upgraded to a great room high up with a view of Fountain Square. It was our first time staying in Cincinnati and we were able to walk everywhere or catch the street car easily. This hotel is conveniently located to many restaurants and entertainment options. I did not think the rooms were outdated in the least (as some other reviewers thought). Parking wasn't too difficult and this hotel is cheaper than many others with higher parking options or valet only. And... the beds are so comfy here. I don't remember the last time I slept so good.
I would like to take a moment to thank both Tanesha and Emmanuel for their outstanding customer service during my recent trip. Tanesha and Emmanuel assisted me by giving me the “BEST” customer service anyone has ever given unto me. I felt very special after leaving for my room. They really went out of their way to ensure I got a room and that it had a wonderful view. Sincerely, Linda
Fitness center bathrooms locked. Pool closed. No food service available at bar. No housekeeping during the stay. No lunch or dinner available. The downtown area surrounding the hotel is safe at night and very fun.
I didn't personally stay here, but I had three clients here who needed early morning cars to the airport on very short notice and Tanesha gave me not one, but three amazing recommendations. If I'm ever in Cincinnati I'll certainly be staying here.
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