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TownePlace Suites Cincinnati Northeast/Mason

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94 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a few nights because of my daughter's surgery at Cincinnati Childrens. Check in was efficient and personnel was helpful. Had to switch rooms because A/C didn't work and (Emily?) was very helpful in getting us another room on the 1st floor (because of my daughter's special needs). Overall a nice stay and a great location.

Helpful?
Thank Meilandla
Cary
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Made reservations for 2 - 2 bedroom suites 5 months in advance, called one month in advance and again 3 days in advance. Each time they confirmed our reservation. When we arrived we 3 very tired families..we were told that there was only 1 - 2 bedroom suite available. Their first solution was to give the other family (with 4... More 

Helpful?
Thank MMYCary
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire TownePlace Suites satff, I want to genuinely apologize for failing to provide you with an experience worth recommending. While we do our best to accommodate all bed type preferences, in a sold out situation unfortunately we sometimes have our hands tied. Having said that, I want to reach out to you and thank you for... More 

Harrisburg, Oregon
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This is an older unit nestled In great area. It is close to shopping, target, Costco and some bigger box stores. The staff is friendly, the breakfast is nice... The rooms are smaller than I was used too and the mattresses are older and thinner than the ones newer Marriotts use, the mattress the first night actually hurt my husband's... More 

Helpful?
Thank 586donna
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

I would like to offer my sincere apologies for the inconveniences you experienced related to the mattress in your suite. We appreciate the feedback and hope that you consider our hotel in the future. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

this place is wonderful, people are very nice. In winter, they have two bed room on sale, the only problem is that their wifi in another building is not very good. We have to go to the main building to use wifi over there. this hotel is behind costco and target plaza, so it is very easy to go buy... More 

Helpful?
Thank Tom m
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you so much for reviewing us on TripAdvisor. We are pleased to hear that you enjoyed your stay! I would like to apologize for the connectivity issues you experienced with the wifi. We will look into this issue immediately to make sure that it is corrected. We would like to thank you again for choosing to stay with us... More 

Saint Clair Sho
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago via mobile

This location was great for a weekend visit to downtown Cincinnati. Hotel was quiet and clean. It was hidden back up in a gated community and little difficult to local at first. The pool was extremely small. We would definitely stay here again.

Helpful?
Thank Chandra S
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for your review on TripAdvisor. I am pleased to hear that you enjoyed your stay. I would like to apologize for the difficulty locating our property. We would love to see you again should your travels bring you back to the Cincinnati area. More 

nashvegas
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2016

Had higher expectations since this is a Marriott property. Spent 3 nights in 2 bdrm suite. Paid $189 Sat & Sun nites and $219 Monday nite. We were in town for Reds game and Kings Island. Rooms and hallways had a musty smell. Good breakfast items. Very small pool (about 18' x 30" & 3 feet deep) and the kids... More 

Helpful?
Thank TnTitan010
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback for your recent stay at the TownePlace Suites. We value your input and are disappointed that your stay was anything less than perfect. I would like to take this time to apologize for the musty smell that you had experienced in the hallways and rooms. Rest assured that we are taking... More 

Newport, Michigan
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 12, 2016 via mobile

Took the family to Kings Island and wanted a hotel close by. Tried this place for the two room suites plus we are Marriott members. First problem: Our room STUNK! Like it was previously a smoking room combined with ethnic cooking. Second: The room hadn't been vacuumed. There was food in the couch when we made up the pull-out bed... More 

Helpful?
Thank Quazz88
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire TownePlace Suites staff, I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations, as well as our own standards. Having said that, I want to reach out to you and thank you for choosing our hotel for your stay--we appreciate your business more than you know. Should you... More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2016

I am a fan of Marriott when I travel globally. This time I spent 3 weeks with my family at the Towneplace suites in Mason OH and I must confess that I was somewhat disappointed. Below are the pros and cons I experinced and I hope Marriott values its Elite Club Members and take the opportunities seriously or loose them.... More 

Helpful?
Thank Siva M
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire staff, I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations, as well as our own standards. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable stay for you. We take... More 

Saginaw, Michigan
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 2, 2016 via mobile

Stayed a week for business. The room was nice and I liked having the full kitchen even though I didn't get to use it much. The continental breakfast was okay but there isn't much seating as noted in other reviews. There is shopping and several good places to eat a short drive away. I would stay again.

Helpful?
Thank rsh0dges
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations with our breakfast area and will use your comments to further improve the guest experience. We hope to see you again should you travel to the Cincinnati area. More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

Stayed here because they have a two bedroom suite and we had 4 kids with us. Before even checking in could see that the pool was tiny. They have a very small outdoor pool but also offer access to the Springhill Suites indoor pool next door (also tiny). The room has a full kitchen which is great when travelling with... More 

Helpful?
Thank Tiffany B
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire staff, I want to genuinely apologize for failing to provide you with an experience worth recommending. While we do our best to accommodate all bed type preferences, in a sold out situation unfortunately we sometimes have our hands tied. Having said that, I want to reach out to you and thank you for choosing our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about TownePlace Suites Cincinnati Northeast/Mason

Address: 9369 Waterstone Blvd, Cincinnati, OH 45249-8218 (Formerly TownePlace Suites Cincinnati Northeast)
Location: United States > Ohio > Cincinnati
Price Range: $108 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cincinnati Northeast/Mason 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, Hotwire, Hotels.com and Marriott so you can book your TownePlace Suites Cincinnati Northeast/Mason reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Cincinnati Northeast Hotel Cincinnati
TownePlace Suites Cincinnati Northeast/Mason Ohio
Hotel Style:
#18 Business Hotel in Cincinnati
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