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Portofino Hotel, an Ascend Hotel Collection Member

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Portofino Hotel, an Ascend Hotel Collection Member
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41 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2015 via mobile

After a very long drive, we were relieved to find this hotel clean and in a charming atmosphere. The front desk staff were very sweet and welcoming. The beds and pillows are of a high quality of comfort. Downtown surrounding we're kind of scary but the parking lot was well lit and right next to the hotel. Would stay here... More 

Helpful?
Thank Vanessa D
Stirling, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 16, 2015

The hotel's saving feature is it's location. It is very close to the shops and diners and Vickburg is a nice place. The hotel has certainly see more prosperous times although to be fair the bedroom was clean and spacious,but no fridge. We were on the 5th floor and the wifi signal was too weak to connect. There was a... More 

Helpful?
Thank gerrymac2013
1 review
1 of 5 stars Reviewed July 4, 2015 via mobile

The customer service is horrible. The front desk receptionist was not professional and an employee named Boris called the room and was very rude and hung up the phone on me. Boris also used profanity in speaking with my husband and I very very very unprofessional. When asking for the manager she never spoke with us and in calling the... More 

Helpful?
Thank Erves
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2015 via mobile

Booked through Hotwire hot rate which has not let me down until now. This was supposed to be a 3 star hotel and with that comes certain expectations. From the time I pulled up to the time I drove away was not 3 star worthy. Upon pulling up, the entrance was run down and dirty. I can expect some things... More 

Helpful?
Thank SuziandBriteson
Land O Lakes, Florida
1 review
2 of 5 stars Reviewed June 21, 2015 via mobile

I think Vicksburg used to be a nice place to stay. It seems run down now - especially this hotel. It is right on the River and the lobby is nice but I knew I would be disappointed the moment I stepped on the elevator and it smelled like urine. When the elevator doors closed it was pitch black as... More 

Helpful?
Thank LostAngelsJW
houston
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 18, 2015

We (2 couples) were traveling through town and made quick reservations at Portofino hotel. We were a little hesitant as we had never heard of this hotel before, but the reviews were good overall and the price per night was comparable. Rosslyn at the front desk greeted us with a smile and was very friendly and professional. The rooms were... More 

Helpful?
Thank rockwood19
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 2, 2015

The room was very spacious with a really nice layout. At one time the place had been a casino resort unfortunately the casino is closed and the nearest ones are about 5 miles away. It is close to the downtown restaurants and right on the Mississippi River. Unlike most Choice Hotels there was a modest charge for breakfast and not... More 

Helpful?
1 Thank Bob H
Anthony C, General Manager at Portofino Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Anthony Collins... More 

Ponchatoula
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2015 via mobile

Stayed here last weekend Was to have DBL, non-smoking room with microwave and fridge in room. Group rate At checkout; the rate was incorrect and I was told I would need to call on Monday morning to get the mgr to correct. No Mgr was on the premises. When I let them know there was no fridge or microwave in... More 

Helpful?
Thank Leigh B
1 review
4 of 5 stars Reviewed May 23, 2015 via mobile

Stayed one night on our way home from GA. Very nice, updated, comfy beds, clean and quiet. The only semi bad thing about our stay was the water took a while to get hot and for a double room we only had 2 full size towels - we had to call twice for extras but the second time they came... More 

Helpful?
Thank LUCY F
Mapua, New Zealand
Level Contributor
251 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
3 of 5 stars Reviewed May 2, 2015

We wanted to stay downtown and this was pretty much the only hotel. The location is good, easy to walk to shops and restaurants. We needed wifi as we had work to do and had to change room 3 times before we found a room where the wifi would work. The hotel advertises free wifi so they need to address... More 

Helpful?
Thank bevchris
Anthony C, General Manager at Portofino Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
About the property
  • Wheelchair access
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Portofino Hotel, an Ascend Hotel Collection Member

Address: 1310 Mulberry St, Vicksburg, MS 39180-3242
Location: United States > Mississippi > Vicksburg
Hotel Class:3 star — Portofino Hotel, an Ascend Hotel Collection Member 3*
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