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Lotus Honolulu at Diamond Head

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Traveler (1012)
Room & Suite (356)
Videos (2)
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About

#2 of 19 resorts in Oahu
Location
4.6
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice

A sophisticated boutique hotel located on the famed Gold Coast of Waikiki, the Lotus Honolulu, is a marriage of urban

sophistication with warm Hawaiian hospitality. Nestled between Kapiolani Park and a spectacular white sand beach,

this newly renovated hotel offers a peaceful retreat from the hustle and bustle of Waikiki with remarkable views of

majestic Diamond Head and the ocean.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool / beach towels
Bar / lounge
Beach
Bicycle rental
Kids stay free
Children's television networks
Paid private parking on-site
Wifi
Restaurant
Complimentary Instant Coffee
Complimentary tea
Happy hour
Vending machine
Bicycles available
Boating
Canoeing
Diving
Hiking
Snorkeling
Canoeing offsite
Fishing
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Park View
Languages Spoken
English
Hotel links
Special Price:Book Direct Offer
Traveler Insights
This summary was created by AI, based on 157 recent English reviews.
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The Lotus Honolulu at Diamond Head receives mixed reviews regarding noise levels, with some guests finding it too loud, while others value the tranquility. The hotel's cleanliness, serene atmosphere, and exceptional service earn consistent praise, despite some complaints about room assignments. While the hotel's pricing is perceived as high by some travelers, others find value in the amenities fee and special offers. Its location, near to Waikiki's attractions yet quiet, is appreciated, as are the amenities offered, such as free bikes, beach chairs, and parking.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Overpriced
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Abundant
Location
Convenient
Travelers appreciate the hotel's location for being quiet yet close to Waikiki's attractions. They enjoy its proximity to the beach, restaurants, and parks, and the easy access to different parts of the island.
  • Cuisine Alive
    Cuisine Alive
    Jun 2023 2 contributions
    ...Great location on the mellow side of Waikiki with incredible views of Diamond Head and easy access to the beach, restaurants, parks, the zoo, the aquarium, the high energy surfer enclaves and high end boutiques...
  • Oscar C
    Oscar C
    Jun 2023 1 contribution
    The location is perfect, close enough to Waikiki main avenue but in a peaceful place with direct access to the beach and a huge park...
  • tweetskies
    tweetskies
    May 2023 11 contributions
    ...The location is removed from the energy of Waikiki but close enough to walk into the throngs in 10 minutes...
  • Josie F
    Josie F
    May 2023 4 contributions
    ...The location across from the park and the proximity to the beach make it so easy to get into vacation mode the minute you arrive...
  • Megan D
    Megan D
    May 2023 1 contribution
    ...I love the location because you are away from the hustle of Waikiki but within walking distance if you want to go downtown...
  • Lee O
    Lee O
    Mar 2023 1 contribution
    ...The location was on the beach (sweet, small beach steps away) and a 20 minute walk from the hubbub of Waikiki...
  • Mindy Superglamp
    Mindy Superglamp
    Mar 2023 5 contributions
    ...Lotus Honolulu is a wonderful location with beautiful rooms with easy access to both Diamond Head and the beach...
  • Michael R
    Michael R
    Jan 2023 1 contribution
    ...Parking was always easily available, location is great to shoot all over the island and the calm beach is a 1 min walk away...
  • Pat
    Pat
    Jan 2023 3 contributions
    ...Location is steps from the beach, convenient to local eateries and activities...
  • Ms. Daniels
    Ms. Daniels
    Dec 2022 2 contributions
    ...The location still conveniently offers close proximity to the downtown hub of Waikiki by either walking, biking or drive...
  • Linda
    Linda
    Dec 2022
    ...It’s in an excellent location just outside Waikiki away from the noise and hustle and bustle of a highly populated area...
  • sedonaal
    sedonaal
    Nov 2022 15 contributions
    ...Great hotel in a very convenient location about 3/4 of a mile walk through the hectic downtown of Honolulu with all the stores and shops and millions of people, but here at Otis is a quiet walk to anywhere...
  • Sam F
    Sam F
    Nov 2022 1 contribution
    ...It is a very convenient location for all parts of the island...
  • David f
    David f
    Oct 2022 1 contribution
    ...Lotus is in a great location with good access to the ocean and night life at Waikiki Hotel amenities where nice and complimentary wine was a nice add...
  • Lifeisbetterwithwine
    Lifeisbetterwithwine
    Oct 2022 84 contributions
    The location is great for who wants to stay out from the chaos of center but still be walking distance from everything...
  • Ray
    Ray
    Oct 2022 1 contribution
    ...Good location for beach, surf, dining, open parkland and walkable to many spots...
  • go4kimberlye
    go4kimberlye
    Sep 2022 2 contributions
    ...My favorite thing about the hotel location is that it’s just steps away from Kaimana Beach and across from a Kapiolani Park...
  • Victoria A
    Victoria A
    Sep 2022 13 contributions
    ...Location was great for us as a couple because it was far enough from the downtown where it’s quiet but close enough to walk into town which we enjoyed every night...
  • Norma C
    Norma C
    Aug 2022
    ...Location is great - quite and away from the hustle & bustle of greater Waikiki, well connected for public transport, close to less crowded beaches, coastal walks, Diamond Head walk, and many dining options nearby...
  • Estell L
    Estell L
    Aug 2022 1 contribution
    ...The location is excellent... close to everything but a little off the busiest part of Waikiki so it's quiet and calm...
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Atmosphere
Inviting
Travelers appreciated the hotel's inviting and serene atmosphere, with luxurious, clean rooms, and beautiful views. The boutique hotel vibe and Zen-like atmosphere were particularly notable.
  • Karla J
    Karla J
    Sep 2023 1 contribution
    The room is luxurious with everything a person could need...
  • Robin M
    Robin M
    Jul 2023 1 contribution
    ...The name Lotus is perfect, the place had a very "Zen"atmosphere...
  • Cuisine Alive
    Cuisine Alive
    Jun 2023 2 contributions
    ...Very charming detail coupled w the cool vibe of contemporary Waikiki meeting old world Honolulu... The aesthetics are warm and inviting where creams and caramels mingle w handsome island and Polynesian furniture and art work... There is easy access to a small balcony with two comfortable chairs and a nice coffee table... Beds and linens were clean and inviting...
  • Lesley D
    Lesley D
    Jun 2023 3 contributions
    ...The additional touches with the welcome ginger elixir and cold hand towels upon arrival was amazing, and wine down hour in the lobby was a nice touch bring guest together... The rooms are beautifully designed, offering a perfect blend of comfort and luxury...
  • Jeannie L
    Jeannie L
    Jun 2023 12 contributions
    Great vibe, from the friendly service to the unique decor. Clean, lovely room with great view...
  • Megan D
    Megan D
    May 2023 1 contribution
    ...The environment is very clean and the rooms have beautiful views of diamond head, the ocean and surrounding gardens. The lanai is very big, beds are comfy and bathroom is very nice...
  • Amanda A
    Amanda A
    May 2023 1 contribution
    ...The beds were so comfy and the room always clean. We would highly recommend this hotel for the quiet atmosphere and beautiful views!...
  • rose d
    rose d
    Mar 2023 14 contributions
    ...Lovely room with soft sheets and comfy pillows...
  • Jana M
    Jana M
    Feb 2023 2 contributions
    ...The lobby has a Balinese flair and the whole hotel is very clean... They do a great job making sure the rooms sparkle...
  • Gwen D
    Gwen D
    Jan 2023 1 contribution
    ...From the restful ambience of the tropically inspired lobby area to the spacious and well furnished rooms, it was a bit of an oasis at the end of each busy Waikiki day...
  • Gregory P
    Gregory P
    Jan 2023 1 contribution
    ...A boutique hôtel vibe with a relaxing atmosphere, comfortable and clean rooms nicely decorated (way more charming than the cookie cutter rooms from the big hotels), exceptional service from the friendly staff (special mention to Christie Ann). Nice amenities and details (Illy coffee machine in the room, stylish wardrobes, beach chairs and towels, …)...
  • neolac
    neolac
    Jan 2023 23 contributions
    ...This place is an oasis of calm and good taste...
  • Kristin B
    Kristin B
    Dec 2022
    ...The rooms are pleasant and spacious with everything you could need...
  • rmiller470
    rmiller470
    Nov 2022 2 contributions
    ...The chaise lounge in the room gives you a view of both lanais at the same time... Before dinner, we went to TBD restaurant at the hotel for our complimentary drinks and the ambiance was so relaxing...
  • Shannon Winston
    Shannon Winston
    Nov 2022 1 contribution
    We stayed in a corner room and it was spectacular!...
  • Stephanie B
    Stephanie B
    Nov 2022 1 contribution
    ...Beautifully appointed room with top shelf Illy coffee...
  • Ulu
    Ulu
    Nov 2022 4 contributions
    ...This boutique hotel offered charm...
  • Peony58
    Peony58
    Sep 2022 27 contributions
    ...Bed was super comfy and view of Diamond Head was superb...
  • GrumpyandtheOldLady
    GrumpyandtheOldLady
    Apr 2022 608 contributions
    ...The hotel was beautiful, our room gorgeous... The Old Lady fell in love with the fountain in the entryway...
  • Susan H
    Susan H
    Apr 2022 2 contributions
    ...The hotel room was beautiful with two balconies and updated appointments...
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Rooms
Comfortable
Rooms at this hotel are often described as spacious, comfortable, and clean, with great views of Diamond Head and the ocean. However, some guests had issues with bed assignments and room level.
  • Savannah S
    Savannah S
    Jun 2023 2 contributions
    ...We got a corner room on the 12th floors so we could see Diamond Head out one window and the ocean out the other... This is clearly a boutique hotel that cares about making individual experiences wonderful...
  • tweetskies
    tweetskies
    May 2023 11 contributions
    ...The room on the 5th floor was very quiet and provided a beautiful view of Diamond Head and a partial of the ocean...
  • Ray A
    Ray A
    May 2023 2 contributions
    ...Our room was in excellent shape and was quite large... Our room had a great view of Diamond Head and we could see the Ocean between a couple of buildings (pictures show the view in each direction)...
  • rose d
    rose d
    Mar 2023 14 contributions
    ...Lovely room with soft sheets and comfy pillows. Mila in housekeeping kept our room spotless and went out of her way to make sure we had what we needed — extra body wash and shampoo, as we were showering a lot due to hot days and beach time...
  • The T
    The T
    Mar 2023 1 contribution
    ...Overall, this hotel is the best for people looking to relax and just enjoy the beautiful view that the island has to offer...
  • Todd L
    Todd L
    Mar 2023 3 contributions
    ...We booked a high floor ocean view with a king bed. When we arrived they offered us 2 double beds on the top floor (12)... I'm 6'2" and would never fit in a double bed... which I'm shocked hotels even offer double beds at this point...
  • Jana M
    Jana M
    Feb 2023 2 contributions
    ...Merly from housekeeping always made our room and did I mention how clean everything was? They do a great job making sure the rooms sparkle... They supplied coffee and filtered water with reusable water bottles in the room...
  • Anthony F
    Anthony F
    Feb 2023 179 contributions
    This is a great hotel to stay in since it's next to the beach, park, Diamond Head trail and a 10 minute walk into Waikiki... The rooms are specious, we like the ocean view rooms but either are great, the higher the rooms, the better (the corner rooms end in "25" so 725 is the 7th floor corner)...
  • Michael R
    Michael R
    Jan 2023 1 contribution
    ...They were all very excited to see her (and us) everyday and offered every accommodation they could think of going above and beyond to make our trip enjoyable...
  • Gwen D
    Gwen D
    Jan 2023 1 contribution
    ...From the restful ambience of the tropically inspired lobby area to the spacious and well furnished rooms, it was a bit of an oasis at the end of each busy Waikiki day...
  • Ms. Daniels
    Ms. Daniels
    Dec 2022 2 contributions
    Tucked away from the overcrowding of Waikiki is this hidden boutique property, that is a total gem... My room had a breathtaking view of Diamond Head and ocean views... Each day I went off on an excursion to return back to a clean and tidy room refreshed with towels and other goodies... These personalized touches and extra attention to detail to serving their guests makes this property a superb high quality recommendation to anyone...
  • oneinfivebill
    oneinfivebill
    Dec 2022 147 contributions
    ...We booked a king bed but when we checked in, staff member Christieann stated we could only get 2 full sized beds and that the bed assignments were at their discretion. Ocean view rooms turn out to be only partial view with other condos obstructing it...
  • jacat14
    jacat14
    Dec 2022 10 contributions
    ...The building is in fact dated, only 1 elevator is working (which usually arrives with a loud lurch and the wait could be long), and rooms could use some updating... The bed and bath rooms are really spacious as advertised and staff quite friendly which are probably the only saving grace of this place... If I do get the chance to visit Oahu again, will definitely choose to stay at maybe better priced hotels/inns around Kalakaua road even if not beach front...
  • rachdaveNY
    rachdaveNY
    Dec 2022 24 contributions
    Lotus is a lovely boutique hotel at the quiet end of Waikiki—which makes it a great place to relax and still be close to wonderful restaurants, beaches, and prime view of Diamond Head...
  • Linda
    Linda
    Dec 2022
    ...After speaking with Sarah decided to go for a partial ocean view room. I cancelled my initial reservation and proceeded to book the partial ocean... It turned out that although I cancelled my initial reservation, I ended up NOT booking the partial ocean room—I probably didn’t hit the final “book” button... Her follow up gave me the chance to book the room at the special rate... The housekeeping staff were great too, being friendly and, most importantly, providing a clean room...
  • rmiller470
    rmiller470
    Nov 2022 2 contributions
    ...We were given a corner room with a king bed that had 2 lanais, one that faced Diamond Head and the other that had a view of the beach...
  • brigette a
    brigette a
    Oct 2022 4 contributions
    ...Our room had 360 views of diamond head as well as ocean views. The rooms are nice and spacious and the best part is the staff is so accommodating Zee was very helpful she was amazing the times we interacted with her...
  • James C
    James C
    Oct 2022
    ...Christieann helped me when I found a better rate online to cancel original reservation and rebook... The hotel was very clean and our room was quiet...
  • dvshepherd
    dvshepherd
    Sep 2022 1 contribution
    ...The rooms are spacious, fully stocked with good coffee and creamer... This hotel is tucked beside bigger high-rises; but, it's position allows for great views of the ocean and the crater... Bottom line: great staff; clean, spacious and comfortable rooms; in the quiet part of Waikiki so you can truly relax and enjoy your stay!...
  • Victoria A
    Victoria A
    Sep 2022 13 contributions
    This small boutique hotel is a must!... Whatever we needed, they were willing to help from dining recommendations to hikes to additional supplies for the room...
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Value
Overpriced
Many travelers consider the hotel as overpriced for its amenities and views. Some guests found value in the amenities fee and special rate offers.
  • Karla J
    Karla J
    Sep 2023 1 contribution
    ...The amenities are well worth the minimal fee...
  • Getaway435678
    Getaway435678
    Aug 2023 1 contribution
    ...They only thing is we booked ocean view room on Expedia and find out the hotel is not ocean front after getting there...
  • Happiness67525165438
    Happiness67525165438
    Apr 2023 2 contributions
    ...The beach chairs and towels included in our resort fee were such a nice amenity...
  • Jonathan L
    Jonathan L
    Apr 2023 1 contribution
    ...The hotel is clean, the rooms aren't overly fancy but they were perfect for our needs especially given the price point...
  • Todd L
    Todd L
    Mar 2023 3 contributions
    Went here for our honeymoon with our 2 year old... We took this out of necessity and asked for a partial refund... For the price, there are many better options...
  • Michelle O
    Michelle O
    Mar 2023 1 contribution
    ...I definitely got a bang for my buck at the Lotus at Diamond Head...
  • Geri H
    Geri H
    Feb 2023 71 contributions
    ...The shower trickles, the view is not oceanfront but rather a very partial view, the linens are sub par and the bed is not at all comfortable... The staff is nice but the hotel room is not appealing...
  • Anthony F
    Anthony F
    Feb 2023 179 contributions
    ...The rooms are specious, we like the ocean view rooms but either are great, the higher the rooms, the better (the corner rooms end in "25" so 725 is the 7th floor corner)...
  • christine r
    christine r
    Feb 2023 1 contribution
    ...But I had a second balcony that overlooked the greenery of Diamondhead crater, which was worth it...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...The free wifi only did 2 devices and was the only part of the amenity fee we used so not really free!... This hotel was by far the most expensive we stayed in over our holiday which included 3 other major cities eg New York and was our least favourite ...
  • Gregory P
    Gregory P
    Jan 2023 1 contribution
    One of the best value for money in the Waikiki area...
  • oneinfivebill
    oneinfivebill
    Dec 2022 147 contributions
    Hotel was way too expensive for what it turned out to be... Ocean view rooms turn out to be only partial view with other condos obstructing it... There are plenty of hotels in waikiki center and at this price point, I would recommend staying elsewhere...
  • rachdaveNY
    rachdaveNY
    Dec 2022 24 contributions
    Lotus is a lovely boutique hotel at the quiet end of Waikiki—which makes it a great place to relax and still be close to wonderful restaurants, beaches, and prime view of Diamond Head...
  • jacat14
    jacat14
    Dec 2022 10 contributions
    ...I paid over $600/night thinking it was beachfront among other things... If I do get the chance to visit Oahu again, will definitely choose to stay at maybe better priced hotels/inns around Kalakaua road even if not beach front...
  • Linda
    Linda
    Dec 2022
    ...Her follow up gave me the chance to book the room at the special rate...
  • Christy P
    Christy P
    Dec 2022
    ...Right on the beach and not only extremely reasonable but clean and comfortable...
  • Hannah K
    Hannah K
    Nov 2022 3 contributions
    ...And free parking for rental cars which makes this a great deal...
  • James C
    James C
    Oct 2022
    ...Christieann helped me when I found a better rate online to cancel original reservation and rebook...
  • anna M
    anna M
    Sep 2022 1 contribution
    ...great views on the top floor but more expensive...
  • Estell L
    Estell L
    Aug 2022 1 contribution
    ...Their Premium rooms have beautiful views... both mountain view and ocean view...
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Cleanliness
Immaculate
Travelers consistently praise the hotel for its cleanliness, with many noting that rooms were regularly cleaned and well-maintained.
  • Jean N
    Jean N
    Aug 2023 1 contribution
    ...The rooms were cleaned everyday by the excellent housekeeping staff - specially Milagrosa...
  • PaulS
    PaulS
    Jul 2023 3 contributions
    ...Shout out to Christieann and James at the front desk for being so welcoming, helpful and hospitable, and to our housekeeper Milagrosa for keeping our room spotless...
  • Cuisine Alive
    Cuisine Alive
    Jun 2023 2 contributions
    ...Beds and linens were clean and inviting. Bathroom was comfortable w good space... Shower stall was efficient w great pressure and nice toiletries... There was a large safe, small fridge, ice bucket, cocktail glasses and two Illy espresso cups and complimentary vacuum packed espresso servings...
  • Megan D
    Megan D
    May 2023 1 contribution
    ...I have travelled quite a bit and this is one of the best hotels I have stayed at. The environment is very clean and the rooms have beautiful views of diamond head, the ocean and surrounding gardens...
  • Ryan A
    Ryan A
    Apr 2023 1 contribution
    ...Walking through the lobby to get to the elevator, I came across one of the friendliest smile and a warm Aloha from the Director of Housekeeping Lita who kindly walked me to towards the elevator... The room was nice and clean, the sheets were white and tight... I came back to the room after a long day to find my room refreshed by Mila...
  • Tamara G
    Tamara G
    Apr 2023 1 contribution
    ...The rooms were clean, large and we had a room with a clear view of the ocean and Diamond head...
  • rose d
    rose d
    Mar 2023 14 contributions
    ...Mila in housekeeping kept our room spotless and went out of her way to make sure we had what we needed — extra body wash and shampoo, as we were showering a lot due to hot days and beach time...
  • Dani A
    Dani A
    Mar 2023 2 contributions
    This hotel was the best place I have EVER stayed in... The hotel was so clean and peaceful and honestly i cried leaving there because we loved it so much...
  • Michelle O
    Michelle O
    Mar 2023 1 contribution
    This hotel is a diamond in the rough, the rooms are clean and comfortable, the restaurant has great food, the staff is extremely nice and friendly...
  • JoanSsnta Cruz
    JoanSsnta Cruz
    Mar 2023 2 contributions
    ...The rooms are always immaculate, thanks to housekeepers like Mila...
  • Jana M
    Jana M
    Feb 2023 2 contributions
    ...Christieann at the front seat was always smiling and so helpful, with towels, bikes, chairs and even helped with their business center. The lobby has a Balinese flair and the whole hotel is very clean... Merly from housekeeping always made our room and did I mention how clean everything was?... They do a great job making sure the rooms sparkle... They supplied coffee and filtered water with reusable water bottles in the room...
  • Maria P
    Maria P
    Feb 2023 3 contributions
    I absolutely love this place, everything was so clean and the staff is amazing...
  • David E
    David E
    Feb 2023 4 contributions
    ...Our room was cleaned every day and the staff was amazing...
  • Denise A
    Denise A
    Jan 2023 1 contribution
    ...Our room was kept super clean...
  • Ms. Daniels
    Ms. Daniels
    Dec 2022 2 contributions
    ...This property is exceptionally clean and well maintained. Each day I went off on an excursion to return back to a clean and tidy room refreshed with towels and other goodies...
  • Linda
    Linda
    Dec 2022
    The Lotus is my absolute favorite hotel to stay when in Honolulu... The housekeeping staff were great too, being friendly and, most importantly, providing a clean room...
  • James C
    James C
    Oct 2022
    All the staff including the front desk people and housekeeping staff were very friendly... The hotel was very clean and our room was quiet...
  • Michael S
    Michael S
    Oct 2022 2 contributions
    ...The rooms where always cleaned and they didn’t touch your bags while you were away...
  • Erik
    Erik
    Sep 2022 1 contribution
    Super clean, housekeeping kept our hotel always spotless despite all the sand we'd track in daily... Free rentable towels and chairs were also a huge plus...
  • Nomad10533713583
    Nomad10533713583
    Sep 2022
    ...Clean rooms, great views and great staff and housekeeping...
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Noise level
Noisy
Travelers have mixed opinions on the hotel's noise level, with some finding it too loud, particularly those staying in Waikiki, and others appreciating the quiet location away from the hustle and bustle.
  • Sharon M
    Sharon M
    Jun 2023 1 contribution
    ...Loud with road noise, but had a partial view of the beautiful ocean...
  • Awaywithwords60
    Awaywithwords60
    Mar 2023 11 contributions
    ...The hotel is away from the noise of Waikiki, which suits me as I prefer waking up and falling asleep to the sounds of the trade winds and surf...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...The bar fridge made an annoying on/off noise constantly through the night... Desk answer to noise was our fridges do that...
  • Linda
    Linda
    Dec 2022
    ...It’s in an excellent location just outside Waikiki away from the noise and hustle and bustle of a highly populated area...
  • JSB
    JSB
    Oct 2022 2 contributions
    We were staying in the heart of Waikiki and the noise was so awful that we had to move...
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Service
Attentive
Guests consistently commend the hotel's exceptional service, particularly highlighting the staff's friendliness, attentiveness, professionalism, and helpfulness.
  • Jana M
    Jana M
    Feb 2023 2 contributions
    ...Christieann at the front seat was always smiling and so helpful, with towels, bikes, chairs and even helped with their business center... Merly from housekeeping always made our room and did I mention how clean everything was?... They do a great job making sure the rooms sparkle... They supplied coffee and filtered water with reusable water bottles in the room...
  • Michael R
    Michael R
    Jan 2023 1 contribution
    Christiann, Sarah, and the entire staff were extremely accommodating during our one week stay at Lotus... They were all very excited to see her (and us) everyday and offered every accommodation they could think of going above and beyond to make our trip enjoyable... Parking was always easily available, location is great to shoot all over the island and the calm beach is a 1 min walk away... Thank you so much to staff for a wonderful stay...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...Desk answer to noise was our fridges do that. The free wifi only did 2 devices and was the only part of the amenity fee we used so not really free!...
  • Ray
    Ray
    Jan 2023 2 contributions
    ...The staff treated us like family and always there to answer questions, offer suggestions, and greet us with the spirit of aloha. The entire staff was wonderful, but a special thank you to Christieann who I had numerous phone conversations with as our booking had to be changed multiple times... Mahalo for making our short stay memorable...
  • Ms. Daniels
    Ms. Daniels
    Dec 2022 2 contributions
    ...Upon arrival I was greeted with warm smiles by Christieann and Kait. Both made my birthday extra special and memorable by singing happy birthday to me!... Their exceptional hospitality and professionalism made me feel at home... They provided me with a delightful refreshing drink... Each day I went off on an excursion to return back to a clean and tidy room refreshed with towels and other goodies... These personalized touches and extra attention to detail to serving their guests makes this property a superb high quality recommendation to anyone...
  • Laurie W
    Laurie W
    Dec 2022 1 contribution
    We stayed at the Lotus for several day while in Honolulu. Really nice place on the quiet end of Waikiki... All the staff but especially Christie Ann was super helpful with all my questions and requests for things like using the bicycles or getting beach towels and chairs...
  • Linda
    Linda
    Dec 2022
    The Lotus is my absolute favorite hotel to stay when in Honolulu... The main reason I’m writing this review is because of the above and beyond customer service I received during this particular visit... This is my third or fourth stay at the Lotus and while initially booking a room I called the hotel and spoke to Sarah at the front desk about views from the different categories... A week later Sarah phoned me and said she saw the cancellation go through but not the rebook reservation and indicated that the special was gonna expire the next day... Her follow up gave me the chance to book the room at the special rate... And during our stay at the hotel, Sarah, Chritieann and the rest of the front desk personnel were friendly displaying the Aloha spirit for which Hawaii is known... It really made for a pleasant stay-thank you Ladies!... The housekeeping staff were great too, being friendly and, most importantly, providing a clean room... So here it is…my review of the Lotus, a boutique hotel that’s a gem of a place to stay in tandem with excellent customer service...
  • Kylie K
    Kylie K
    Nov 2022 1 contribution
    We were welcomed at the Lotus Honolulu with friendly smiles and helpful staff. Our room was clean and views of Diamond Head were good... Christieann was especially helpful when it came to suggesting we take complimentary bikes up to our Diamond Head hike, as well as helping us sign out beach chairs and towels...
  • paul b
    paul b
    Nov 2022
    The hotel is absolutely wonderful and it all started with our welcome from the sharp and helpful Angelica. She truly provides top-notch service and that helps the Lotus stand apart from the other hotels we’ve stayed at (three others in a little over a year)...
  • Getaway48155733879
    Getaway48155733879
    Nov 2022
    ...Angelica, front desk agent was so helpful and resourceful. She made sure our stay was comfortable and we were so well take care of... So close to everything in Wikiki walking distance to downtown and we rode the complimentary bikes to downtown...
  • Gary C Y
    Gary C Y
    Nov 2022 2 contributions
    The Lotus was a very great place to stay in Honolulu... Would like to say ladies working the front desk were exceptional, especially Christieann, she was such a pleasant person, very personable and talkative...
  • Michael S
    Michael S
    Oct 2022 2 contributions
    ...The rooms where always cleaned and they didn’t touch your bags while you were away. Very professional level, great restaurant, great beach private frontage, had free bikes, beach towels and chairs to use... We appreciate all the staff there and Angelica was great helping us out...
  • brigette a
    brigette a
    Oct 2022 4 contributions
    ...The rooms are nice and spacious and the best part is the staff is so accommodating Zee was very helpful she was amazing the times we interacted with her... The hotel comes with perks that I enjoyed; parking was included beach chairs and towels were available, bikes available to take for a stroll around the island and a laundry room...
  • David f
    David f
    Oct 2022 1 contribution
    ...Lotus is in a great location with good access to the ocean and night life at Waikiki Hotel amenities where nice and complimentary wine was a nice add. Christieann and the rest of the front desk staff were outstanding, cheerful and made as smile...
  • Victoria A
    Victoria A
    Sep 2022 13 contributions
    ...I always go for the smaller hotels because of the hospitality from the staff and this hotel wasn’t any different!... Whatever we needed, they were willing to help from dining recommendations to hikes to additional supplies for the room... Shoutout to Angelica for a seamless check in and all her restaurants recommendations in waikiki and to Christieann for helping us not only throughout our entire stay but also before we got there... And special shout-out to Sarah who made us feel at home and showed us hidden spots around the island... They provide you with everything you need for your stay including beach chairs, towels, bikes and even have the option to rent a car on site...
  • dvshepherd
    dvshepherd
    Sep 2022 1 contribution
    ...The hotel staff made the stay at the Lotus, Honolulu an excellent experience. If I needed anything, they provided it or told me where I could get it... The rooms are spacious, fully stocked with good coffee and creamer... They have bicycles for use at no charge so you can tour the downtown area without using your car... Bottom line: great staff; clean, spacious and comfortable rooms; in the quiet part of Waikiki so you can truly relax and enjoy your stay!...
  • jdh012020
    jdh012020
    Sep 2022 14 contributions
    ...Right at the end of busy Waikiki beach but yet close enough to walk to... The hospitality is top notch, specifically Christieann who was always happy and greeting you by your first names with a very hearty Aloha... Zee was also extremely helpful and personable... The hotel offers free bikes and you have two quiet beaches to choose from...
  • smartcasual
    smartcasual
    Sep 2022 39 contributions
    ...Arrived in time for the complimentary wine at TBD... Christianne was kind and very attentive as were all the members of the staff... The Bare foot beach cafe is reasonably priced just a short walk down the beach...
  • Erik
    Erik
    Sep 2022 1 contribution
    Super clean, housekeeping kept our hotel always spotless despite all the sand we'd track in daily... Staff was super nice, always gave the biggest "ALOHA!"... Big bonus was the convenient free parking and the fact that it's a 3 minute walk to one of the nicest beaches we came across in all of Hawaii (quiet, easy access, not too rocky)... Only downside is there's just the 1 elevator which you'll be stuck waiting for often... Free rentable towels and chairs were also a huge plus...
  • GrumpyandtheOldLady
    GrumpyandtheOldLady
    Apr 2022 608 contributions
    ...We were always greeted warmly by the front desk personnel and they were courteous and professional...
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Abundant
Travelers appreciate the hotel's amenities, particularly the free bikes, beach chairs, and parking. The staff's assistance with these amenities was also praised.
  • David E
    David E
    Feb 2023 4 contributions
    ...Our room was cleaned every day and the staff was amazing... This hotel is located on a very peaceful side of town and we were able to take our car on day trips very easily... The parking is included which was really nice...
  • Jana M
    Jana M
    Feb 2023 2 contributions
    ...Christieann at the front seat was always smiling and so helpful, with towels, bikes, chairs and even helped with their business center. The lobby has a Balinese flair and the whole hotel is very clean... Merly from housekeeping always made our room and did I mention how clean everything was?... They do a great job making sure the rooms sparkle... They supplied coffee and filtered water with reusable water bottles in the room... Location was close enough to Waikiki, but far enough away from the crowds...
  • Michael R
    Michael R
    Jan 2023 1 contribution
    Christiann, Sarah, and the entire staff were extremely accommodating during our one week stay at Lotus... They were all very excited to see her (and us) everyday and offered every accommodation they could think of going above and beyond to make our trip enjoyable... Parking was always easily available, location is great to shoot all over the island and the calm beach is a 1 min walk away... Although only fine dining is available on site and no pool, there or tons of options a short drive away... Barefoot bar is also a great way to end the day with great food and watch sunset, 8 min walk away... Thank you so much to staff for a wonderful stay...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...Unfortunately our room did not tick all the boxes... The free wifi only did 2 devices and was the only part of the amenity fee we used so not really free!...
  • Ms. Daniels
    Ms. Daniels
    Dec 2022 2 contributions
    ...Tucked away from the overcrowding of Waikiki is this hidden boutique property, that is a total gem. The location still conveniently offers close proximity to the downtown hub of Waikiki by either walking, biking or drive... My room had a breathtaking view of Diamond Head and ocean views... It is literally a few steps away from the beach... Upon arrival I was greeted with warm smiles by Christieann and Kait... Their exceptional hospitality and professionalism made me feel at home... They provided me with a delightful refreshing drink... This property is exceptionally clean and well maintained... Each day I went off on an excursion to return back to a clean and tidy room refreshed with towels and other goodies... These personalized touches and extra attention to detail to serving their guests makes this property a superb high quality recommendation to anyone...
  • Laurie W
    Laurie W
    Dec 2022 1 contribution
    We stayed at the Lotus for several day while in Honolulu. Really nice place on the quiet end of Waikiki... All the staff but especially Christie Ann was super helpful with all my questions and requests for things like using the bicycles or getting beach towels and chairs... As an added bonus, two monk seals often haul out on the beach in front of the hotel, which is amazing to see...
  • Kylie K
    Kylie K
    Nov 2022 1 contribution
    We were welcomed at the Lotus Honolulu with friendly smiles and helpful staff. Our room was clean and views of Diamond Head were good... Christieann was especially helpful when it came to suggesting we take complimentary bikes up to our Diamond Head hike, as well as helping us sign out beach chairs and towels...
  • rmiller470
    rmiller470
    Nov 2022 2 contributions
    From the moment we arrived everything was amazing. Christeann greeted us with such a warm welcome and gave us a bottle of wine, a card for 2 complimentary drinks in the restaurant, lemon tea and a refreshing, scented cool towel to wipe our face and hands... We were given a corner room with a king bed that had 2 lanais, one that faced Diamond Head and the other that had a view of the beach... The chaise lounge in the room gives you a view of both lanais at the same time... You have access to complimentary bikes which we rode down the street to get a quick bite to eat before our dinner reservations next door at Hau Tree which was fantastic... Before dinner, we went to TBD restaurant at the hotel for our complimentary drinks and the ambiance was so relaxing... We love that this place is off the beaten path but still sooo close to everything.This is a total gem!...
  • Getaway48155733879
    Getaway48155733879
    Nov 2022
    ...Angelica, front desk agent was so helpful and resourceful. She made sure our stay was comfortable and we were so well take care of... So close to everything in Wikiki walking distance to downtown and we rode the complimentary bikes to downtown...
  • Michael S
    Michael S
    Oct 2022 2 contributions
    ...The rooms where always cleaned and they didn’t touch your bags while you were away. Very professional level, great restaurant, great beach private frontage, had free bikes, beach towels and chairs to use...
  • brigette a
    brigette a
    Oct 2022 4 contributions
    Our 12 day stay here was amazing... Our room had 360 views of diamond head as well as ocean views... The rooms are nice and spacious and the best part is the staff is so accommodating Zee was very helpful she was amazing the times we interacted with her... The hotel comes with perks that I enjoyed; parking was included beach chairs and towels were available, bikes available to take for a stroll around the island and a laundry room...
  • Paradise364013
    Paradise364013
    Oct 2022
    ...Just beyond Waikiki Beach and part of a great community across from a park. Easy beach access with free bike and chair rental... Water filtration system, free parking, and in-room espresso/cappuccino machine were great amenities... Wall-to-wall doors that open to the balcony provide a great view and breeze... Both Zee and Christiann were very hospitable and accommodating...
  • Victoria A
    Victoria A
    Sep 2022 13 contributions
    This small boutique hotel is a must!... Whatever we needed, they were willing to help from dining recommendations to hikes to additional supplies for the room... Shoutout to Angelica for a seamless check in and all her restaurants recommendations in waikiki and to Christieann for helping us not only throughout our entire stay but also before we got there... And special shout-out to Sarah who made us feel at home and showed us hidden spots around the island... This was the perfect place for us to explore the island outside of Waikiki - hiking, beaches, restaurants... They provide you with everything you need for your stay including beach chairs, towels, bikes and even have the option to rent a car on site...
  • dvshepherd
    dvshepherd
    Sep 2022 1 contribution
    ...The hotel staff made the stay at the Lotus, Honolulu an excellent experience. If I needed anything, they provided it or told me where I could get it... The hotel is quiet and the balconies are wonderful... Despite being side-by-side, the balconies are private and allow you to spend time enjoying the view of Diamond Head Crater or the ocean... The rooms are spacious, fully stocked with good coffee and creamer... The coffee pot took a little finagling; but, that was just part of the charm... This hotel is tucked beside bigger high-rises; but, it's position allows for great views of the ocean and the crater... The hotel has easy, quick access to the beach and the park... They have bicycles for use at no charge so you can tour the downtown area without using your car... Bottom line: great staff; clean, spacious and comfortable rooms; in the quiet part of Waikiki so you can truly relax and enjoy your stay!...
  • jdh012020
    jdh012020
    Sep 2022 14 contributions
    ...Right at the end of busy Waikiki beach but yet close enough to walk to... I would recommend the top floor as the view of the ocean, the park and Diamond Head is fantastic... The hospitality is top notch, specifically Christieann who was always happy and greeting you by your first names with a very hearty Aloha... The hotel offers free bikes and you have two quiet beaches to choose from... The one beach is great for snorkeling...
  • go4kimberlye
    go4kimberlye
    Sep 2022 2 contributions
    ...Located on the east end of Waikiki, by Diamond Head, you’re close enough to all the action, but not in the center of the tourist mayhem. The staff is really lovely and super accommodating... Beach chairs, towels and beach cruisers are all available... My favorite thing about the hotel location is that it’s just steps away from Kaimana Beach and across from a Kapiolani Park... We will definitely be staying there next time we come to Oahu!...
  • Erik
    Erik
    Sep 2022 1 contribution
    ...Staff was super nice, always gave the biggest "ALOHA!"... Big bonus was the convenient free parking and the fact that it's a 3 minute walk to one of the nicest beaches we came across in all of Hawaii (quiet, easy access, not too rocky)... It's also only about a 15 minute walk by foot to Waikiki and some other nearby restaurants... Free rentable towels and chairs were also a huge plus...
  • smartcasual
    smartcasual
    Sep 2022 39 contributions
    ...Arrived in time for the complimentary wine at TBD... Headed up to the privae balcony with a spectacular view of Diamond Head and the surfers in front... No breakfast on site, but the Hau Tree has a great breakfast next door... Their is a convenience store for snacks and drinks... The Bare foot beach cafe is reasonably priced just a short walk down the beach...
  • Norma C
    Norma C
    Aug 2022
    The perfect hotel to stay in Waikiki. Has everything you need & want in a boutique hotel, and staff are terrific... Location is great - quite and away from the hustle & bustle of greater Waikiki, well connected for public transport, close to less crowded beaches, coastal walks, Diamond Head walk, and many dining options nearby...
  • GrumpyandtheOldLady
    GrumpyandtheOldLady
    Apr 2022 608 contributions
    ...We absolutely loved our stay at Lotus. The hotel was beautiful, our room gorgeous... The views of Diamond Head and the ocean were just ideal... The Old Lady fell in love with the fountain in the entryway... We were always greeted warmly by the front desk personnel and they were courteous and professional... We would love to return here on a future visit...
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Brenda S wrote a review Nov 2023
1 contribution
Rooms are bright and clean. Love the location just beyond the hubbub of the shopping area, but still walkable to the beach. Our view from the 12th floor was amazing. Staff was always helpful, available and pleasant.
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Tiny convenience store just next door in case you need it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 5 days ago
Thank you for the 5-bubble review! We appreciate the time you took to let us know we met your expectations. Good to hear you enjoyed the convenient location of our hotel, your guestroom and most especially, the services you received from our staff. Please consider Lotus Honolulu again when you return to Oahu. Have a wonderful holiday season! Warm regards, Julie Arigo-General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Globe-trotter wrote a review Dec 2021
Franklin, Massachusetts24 contributions
Hotel's Favorite
After extensive research about hotels in Honolulu, I decided on the Lotus for our first vacation trip since the beginning of the pandemic. The Lotus experience surpassed all my expectations. What a fabulous location, steps away from two beaches, a world-class French restaurant, Ily coffee and Italian espresso maker in the room, fancy and convenient beach chairs and luxurious towels for the beach days. We walked everyday to the Barefoot Beach cafe nearby, the most scrumptious local restaurant open for breakfast, lunch, and dinner with live music, ever! Walking 15 minutes more through the gorgeous park with lush trees and families having picnics, you get to the craziness, tourist-drenched Waikiki. What also makes the Lotus unique is its staff: Jessica (the fantastic Jessica, what glowing energy!), Christie (high beautiful vibe), Lita, Mari, Marilou, Zee, Rogie, Lester, George, Mila! Thank you for having us! I will come back to stay with you, no other hotel in Honolulu.
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Date of stay: December 2021
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5 Helpful votes
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Response from Guest Services, Guest Services / Front Office at Lotus Honolulu at Diamond Head
Responded Jan 1, 2022
Aloha Denise, Thank you so much for staying with us at Lotus Honolulu at Diamond Head. I am delighted to hear you were able to relax and enjoy all of our amenities and the breathtaking local area. Walking through the park like you described is such a tranquil experience. A huge mahalo to you for recognizing our special staff - they love welcoming energetic visitors such as yourself into our 'ohana. I can't wait to see you again soon! With Warmest Aloha, Carly Clement General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Howard wrote a review Nov 2023
Hanalei, Hawaii41 contributions
Whenever we are visiting family on Oahu from our home on Kauai, we stay at the Lotus. The location, the staff, the cleanliness, the convenience, and the on-site restaurant all add to our experience and enjoyment. The staff is always the best, very friendly and helpful. The rooms are clean, quiet and the beds are always comfortable. We particularly have noticed how the front desk staff is always very friendly and happy. It seems they enjoy their work as much as we enjoy their hotel. We particularly enjoy the location. Just outside Waikiki, it's an easy walk to Waikiki shops and restaurants. Being across from Queen Kapiolani park is a great convenience. The park is very family friendly and always hosting some type of activity. We wake up, do our morning walk or jog around the park and always stop at the local coffee shop for a morning cup. The local Kaimana Beach is perfect for a morning swim, evident from all the local athletes in the morning. Normally, no large crowds found in Waikiki and a good mix between tourist and locals. We've stayed here several times for concerts at the Shell. It's the perfect spot for conveniently walking to the venue and not dealing with parking. The Lotus has a restaurant on the second floor that has an upscale feel although Ive sat at the bar with slippers and shorts on several occasions. The staff is always friendly, inviting and very knowledgeable regarding the menu. Lastly, the Lotus not only caters to the European and mainland visitor but also offers attractive Kamaaina pricing. No doubt we will return many times in the future.
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 5 days ago
Thank you so much for the great review! It’s great to hear from Kamaaina that the Lotus meets expectations. We appreciate your mention of the convenience of our hotel’s location to the beautiful Kapiolani Park and Kaimana Beach, as well as walking distance to mainstream Waikiki. Happy to hear commendations of the maintenance of our property and that you enjoyed our newly-opened restaurant, Arden. Always grateful to hear that our staff is part of the positive memories of your stay at Lotus Honolulu! Enjoy this holiday season and we look forward to your return. Warmest regards, Julie Arigo-General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bryan B wrote a review Nov 2023
Seattle, Washington5 contributions
We love this boutique hotel located just steps from the beach and away from the main tourist drag at Waikiki, yet convenient to Honolulu attractions. The expansive Kapi'olani Regional Park is just across the street, with gorgeous views of Diamond Head. The staff were very friendly and accommodating. Free morning coffee and happy hour wine provided in the lobby. The new Arden Restaurant on the second floor was a real treat. Highly recommended!
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 2 weeks ago
Thank you so much for taking the time to share your positive experience while staying with us! Great to hear you enjoyed the property’s location, the services rendered by our staff, our guest amenities and had the chance to dine at Arden. We appreciate the kind comments and hope to welcome you back again soon! Warmest regards, Julie Arigo-General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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scoop53 wrote a review Nov 2023
Horseshoe Bay, Texas7 contributions
The Lotus is a breath of fresh air if you want to explore Waikiki but don’t want to be in the midst of all the high rises and crowds. The room was big and the lanai was large enough for 2 people to sit comfortably. Although it is not oceanfront, you still have an ocean view and of course Diamond Head is right there. The staff is very attentive to your needs and making sure your stay is exactly what you expected.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 2 weeks ago
Happy Thanksgiving! Thank you so much for the favorable review. Good to know you appreciated the hotel’s location and your guestroom. It is also always great to know when our staff meet guest expectations. We hope you will choose Lotus Honolulu again should you return to Oahu. Warm regards, Julie Arigo- General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AZmustang66 wrote a review Nov 2023
Casa Grande, Arizona2 contributions
This is an edited version of the original as I said I would make note if Lotus decided to do the right thing and honor our original reservation agreement. I would like to thank the general manager Ms. Arigo for responding to my previous review and providing contact information. Also thank you to Ms. Yamashita for taking the time to exchange several emails in order to settle this dispute. The original post is below and I sincerely hope they took my suggestions to avoid this issue in the near future. Our stay was enjoyable, the staff was very friendly and their restaurant Arden was a delight. Christieann gave us great recommendations where to go for local dining and sightseeing. The employees here really do deserve 5 stars but I averaged my rating to a 4 because I would only give our room 3 stars. There were issues with the bed, a buckling floor and peeling wall paper at the seams. It was not so bad though that it was going to ruin our 1st visit to the islands. The biggest complaint I had is when we checked in and we were blind sided by a policy change regarding parking. Three months in advance I paid for our reservations (except for resort fees). At that time the parking policy was self park or pay for valet. Somewhere in the next three months management decided to make it only valet and charge $40 a day. I knew I had to pay a resort fee of $273.68 at check in, they charged me $608.72💸😡. Its important to note if I left that fees apply for cancellations within 72 hours and now we would need to find another place to stay too. Sure companies have policy changes all the time, but they chose not to inform registered guest of the change until they checked in. This way you are not given the option to shop around again and cancel should you so choose to do so before you're stuck between a rock and a hard place. The new policy should have been only applied to new reservations made after said changes took effect where the new fees would have been included in your quoted room rate. During our stay they also opened a gym which was adding another $10 to the daily amenities fee. Between the two guest were getting hit with an additional $50 a day at check in 😳.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 2 weeks ago
Thank you for your revised feedback. We appreciate the time you took to do this as we take our guest comments seriously. It is always useful to take into consideration comments made by our guests so that we can continue to look for opportunities to improve. We hope you will consider Lotus Honolulu on your next visit to Oahu. Sincerely, Julie Arigo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AlohaFifi wrote a review Nov 2023
Arvada, CO124 contributions
I have stayed at Lotus three times in the past, sometimes with my husband, sometimes alone. I was visiting this area on my own this time and booked 7 nights here to visit family and friends. The room was decent but outdated. They did not have any USB ports in the room but they let me borrow one for my stay which was nice. The coffee every morning was terrific. The location, if you have to stay on this side of the Island. is good as well. Where I was really disappointed was with what seemed like a bait and switch with my reservation. I booked more than 60 days in advance. My reservation confirmation gave the price for my entire stay plus all of the taxes and the resort fee. The resort fee at the time of booking, as confirmed on my reservation that was saved on my phone was $29 per day and it included use of the amenities AND a nightly valet fee. When I arrived, a new person was working the front desk. He was very helpful and friendly but let me know that there was a daily resort fee of $38 and a valet fee of $40 per day that they were going to charge me which totaled more than $400 additional dollars. I let him know that I had my reservation on my phone that reflected different fees. He said the fees had recently changed and only the Manager could help, and she was out until a few days before my departure. He also let me know that my room was not booked the day of my departure so I could have a late check out for an additional $100 which I was happy to agree to since my flight was scheduled for 8:00pm. I felt confident the Manager would fix the fee issue and went on with my business. The day of check out, I spoke with the Manager and had to review my charges and my reservation several times. She kept telling me that my total rate might have been on my confirmation but the nightly fee was an actual average which means I owed more. WHAT? That made -0- sense. Finally she agreed to get within $30 of my confirmed rate so I agreed. Then she called to tell me that they were switching "systems" that day and would not be able to honor my late check out and argued that the gentleman checking me in said he never told me I could have late check out. Seriously. This was so ridiculous. I had plans for the day with friends not the other side of the Island. I had to cancel those plans because she wanted me to check out by noon. Then she told me I could stay in my room until 5 but I could not leave the room between 12 and 5 without checking out. Good grief! I stayed for 7 nights and paid a lot of money and received ZERO customer service. I will not stay gain, I would not recommend because they think it is okay to change the cost of your visit if they want. This Manager ruined my last day on the Island and left a really bad impression.
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Date of stay: October 2023
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 2 weeks ago
Thank you for taking the time to provide us with feedback of your stay. The feedback we receive from our valued guests is taken very seriously. It is unfortunate that you did not have a positive experience during your visit. It has always been of utmost importance for us to strive for excellence in service and as such, disappointing to hear we did not succeed with your stay. I would like to resolve your concerns. Please contact me by email at j.arigo@lotushonolulu.com should you want to discuss further. Sincerely, Julie Arigo-General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mona A wrote a review Nov 2023
1 contribution
My family and I had an interesting experience at this hotel. We booked a room for three people with two beds and at first we were sent to a room with only one bed. The front desk "helped" us with moving us to a room that was facing the parking lot and not an ocean. And that was srill not the room we paid foor. We paid to be on the top three floors, and I was promised with the money I was spending I will be able to have an ocean view room. We spoke to the front desk representatives, Lotia and Jennifer, and sadly nothing was being communicated right. Lotia put us in a room that had 1 bed! And Jennifer just found a room with two beds to move us, instead of asking us to wait for our original room. We were so disappointed that the next day we approached the front desk and an on call employee ( I wish I remembered her name) was so genuine and nice that helped us with moving to one of the top three floors. This was a trip that meant a lot to my sister and I since we surprised our mother. And if it wasn't for the on call employee we would be able to giver a room with decent view. At the end they charged my sister and my credit card. When they asked for credit card, Jennifer mentioned , it is only for 100$ and that money will be refunded back to my account on the last day, my account was charged over $1300.
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Date of stay: November 2023
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Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Michelle N wrote a review Nov 2023
2 contributions
The staff, including Christie-Anne, were outstanding! Located in a nice, quiet area, with beautiful views and within walking distance to Diamond Head - a must hike. Comfortable rooms and very private beach. Would stay again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Be sure to get up early if you want to grab a complimentary bike to ride for the day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 4 weeks ago
Thank you for the positive review of your visit with us! Happy to know you enjoyed the hotel’s location and got in hiking up Diamond Head, which is our guests’ most popular activity besides spending time at our beautiful beach. It is also always good to hear when one of our team members helped to make a positive impression. We hope to welcome you back again soon! Regards, Julie Arigo - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angie K wrote a review Nov 2023
Silver Spring, Maryland12 contributions
Conveniently located to the sites, and well situated away from the crowds of Waikiki. Within walking distance of Waikiki sites and beach is very close. Appreciated the beach towels and chairs. Room was spacious and clean. Mari, our housekeeper, was friendly and did a great job. Staff downstairs was very attentive to our needs and also friendly. Our room needed some airing out when we first arrived—it smelled musty. Staff was responsive. And the A/C was not working properly throughout our stay. We opened the doors, and the breeze helped. Skip ordering the champagne. ABC stores have plenty of selection
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Buy one of the $4,99 mats for the beach if going up to the north shore
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julie Arigo, General Manager at Lotus Honolulu at Diamond Head
Responded 4 weeks ago
Thank you for taking the time to provide us with feedback on your stay. My apologies for the inconvenience you experienced due to the air conditioning in your guestroom. We are having this looked into so that this is corrected. It is good to know, however, that your overall stay was deserving of a 4-bubble ranking. I am glad you enjoyed the convenience of our location and the availability of beach towels and chairs for your use. Thank you for the commendation of our staff at the front desk and Mari, our housekeeper which will be relayed to them as they will be happy to hear your kind comments. We do hope you will choose Lotus Honolulu again the next time you come to visit Oahu. Regards, Julie Arigo-General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$312 - $554 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aqua lotus honolulu hotel honolulu, lotus at diamond head honolulu, lotus at diamond head hotel
FORMERLY KNOWN AS
The Lotus at Diamond Head
LOCATION
United StatesHawaiiOahuHonoluluDiamond Head - Kapahulu - St. Louis
NUMBER OF ROOMS
51
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LOTUS HONOLULU AT DIAMOND HEAD - Updated 2023 Prices & Resort Reviews (Oahu, Hawaii)

Frequently Asked Questions about Lotus Honolulu at Diamond Head
Which popular attractions are close to Lotus Honolulu at Diamond Head?
Nearby attractions include Kapiolani Park (0.3 miles), Kaimana Beach (0.05 miles), and Diamond Head Luau (0.2 miles).
What are some of the property amenities at Lotus Honolulu at Diamond Head?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Lotus Honolulu at Diamond Head?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Lotus Honolulu at Diamond Head?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Lotus Honolulu at Diamond Head?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotus Honolulu at Diamond Head?
Conveniently located restaurants include South Shore Grill, Michel's At the Colony Surf, and Barefoot Beach Cafe.
Are any cleaning services offered at Lotus Honolulu at Diamond Head?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotus Honolulu at Diamond Head?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotus Honolulu at Diamond Head offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Lotus Honolulu at Diamond Head?
Many travelers enjoy visiting Iolani Palace (3.9 miles), Shangri La (1.7 miles), and Liljestrand House (4.3 miles).
Does Lotus Honolulu at Diamond Head have any great views?
Yes, guests often enjoy the city view available here.