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Waikiki Gateway Hotel

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Waikiki Gateway Hotel
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1,062 Reviews from our TripAdvisor Community

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Showing 811: English reviews
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

They have the kindest staff across the board at the front desk and Miles the security/bellhop was great too. But the hotel itself could do better. Beds are made of car springs and rocks. The walls are paper thin, so clear that I freaked out in the middle of the night because I thought people were in my room. Wind... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Ryan C
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Ryan C, thank you for taking the time to share your feedback. We are happy to hear of your compliments about our team. Our team truly displays love and aloha towards all of our guests from assisting them throughout their stay to providing a clean and inviting room. We apologize for the inconvenience you encountered. Our bedding project was... More 

Gold Coast
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel when you check in, appears lovely in the lobby. The check in was good, with nice customer service. Bags were happily stored for us until check in. When arriving into our floor, level 5 the hallways are very old and grubby, We were in room 507. The beds were good, comfortable and clean and even though the location... More 

Helpful?
Thank Kozziosko
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Kozziosko, thank you for choosing the Waikiki Gateway Hotel. We truly apologize that we fell short of your expectations. We are currently in the process of upgrading our rooms and facilities. All of our rooms have hardwood flooring. Carpets are being replaced in all rooms, which is expected to be completed in October. The hallways and bathroom are included... More 

Travelers are raving about these Honolulu hotels

abu dhabi
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We went for this hotel for a week in Honolulu as it was relatively cheap for it's location. The location is pretty good: Ala Moana Center, Waikiki Beach, and the Royal Hawaiian Center are all within a 20-30 minute walk. However, I don't think it was worth the savings as it was still pretty expensive (as everything is in Hawaii).... More 

Helpful?
Thank ynwanfield
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha ynwanfield, thank you for choosing the Waikiki Gateway Hotel. We sincerely apologize that we fell short of your expectations with our room accommodations. We are centrally located to many shops and the beach. If you do not feel like walking, you may also find taking the bus to Ala Moana Shopping Center very convenient as we are 3-5 minutes... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We knew we made the right decision with staying at the Waikiki Gateway Hotel. The staff was friendly & attentive. We had some trouble at check in where they were unable to locate our reservation. This was resolved immediately & we were upgraded to a nice ocean view room with breathtaking views. The staff always greets us everywhere we see... More 

Helpful?
Thank Samylee555
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Samylee555, we are thrilled to hear that you enjoyed your stay with us! We take all guest issues and concerns seriously and ensure that it is resolved to in a timely manner. Most importantly we will make sure that our guests are satisfied with the resolution. Guests will find a variety of dining and shopping options within walking distance.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The checking in process was effortless. Princess greeted us with a warm Aloha and let us know our room was ready. Anna gave me a cold water and box of chocolates. We asked for extra pillows and within minutes the housekeeping guy was knocking at our door with the pillows. The valet Frederico took care of our car so we... More 

Helpful?
Thank Brandon M
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Brandon M, thank you for the amazing 5-star review. We are thrilled to hear that you enjoyed your stay with us. Our team consistently strives to assist our guests in any way possible to ensure their stay is comfortable and enjoyable. We work together, as a team, to provide our guests a memorable stay. We hope to see you... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

By far the worst hotel I've ever stayed at in my entire life. The rooms weren't too bad just mediocre but what really was a deal breaker was that every morning at 7:30 AM we would be woken by loud banging and drilling going on till 7:00 PM. Eventually we had enough and called the front desk. They said they... More 

Helpful?
Thank sp205sp
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha sp205sp, thank you for choosing the Waikiki Gateway Hotel. We truly apologize that we fell short of your expectations. Currently, we are undergoing a property upgrade project which involves rooms and public areas. The entire project will be completed in phases. To minimize the impact this project may have on our guests, contractors were allowed to work on rooms... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Fantastic experience! I don't normally write reviews but I was extremely impressed with the service! All of the people at the front desk are very kind and helpful and go out of their way to assist you. Hands down one of the best services I have received at any hotel. Roger is particularly helpful and described bus routes and restaurant... More 

Helpful?
Thank Olivia Z
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Olivia Z, thank you for the 5-star review! We are delighted to learn that you had an amazing experience with our Front Desk team, especially Roger. We are happy that you like our new refreshed rooms. Our hallways are also part of our upgrade project while we are still upgrading our rooms. We have numerous transportation lines, including trolleys... More 

Long Beach
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

please do not step foot in this place. i went by what I saw in the advertising pictures of this hotel. big mistake, as I was told by Hilary who is the manager that those pictures are for advertising only. I told her you can get sued for that! the balcony was crumbling two of the rails were missing, the... More 

Helpful?
1 Thank 96dianej
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha 96dianej, thank you for choosing the Waikiki Gateway Hotel. We sincerely apologize that we fell short of your expectations. Our pictures on our website are taken on-site by a professional photographer. While on property, the photographer captured images of our guestrooms in various categories and public areas. When servicing all of our guestrooms prior to, during, and after our... More 

Kailua-Kona, Hawaii
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The nicest people work here! Yes this is an older property but the effort to make it an enjoyable experience did not go unnoticed by myself. The sheets and towels were clean and spotless. In the bathroom they have shampoo, conditioner and lotion made from noni. The Kruger coffee machine is replenished every day and bottled water is stored in... More 

Helpful?
1 Thank Leona L
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Leona L, thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Our guests will find everything they need in their room. The ABC store is conveniently located in the lobby level on Kuhio Ave. and is open from 7 a.m. – midnight. Transportation lines are located within walking distance. We... More 

Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We chose this hotel as we had a 40 hour stop inbetween Aust and Canada (which was reduced to about 15 with a cancelled flight) as it was well priced in comparison to other properties. We chose a kitchenette corner room (as we have a toddler and eating out can sometimes be tricky). Decor and carpet maybe dated in certain... More 

Helpful?
1 Thank Jeanenekke
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Jeanenekke, thank you for your positive review! We are working on various phases of our room refresh project. This will include upgrading our room décor and bathroom. We have many stores located within walking distance from our property. We hope to welcome you back in the near future! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815-2096
Location: United States > Hawaii > Oahu > Honolulu
Price Range: $143 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu
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