Room was not clean and hotel is not really family friendly. Expected more from booking through Costco travel. Floor was not vacuumed, poop stain on chair, black hair all over the bathroom. Bed side tables are not secured to wall and my 3 year old son ended up going to the hospital due to this... would not recommend this hotel for a family vacation to Waikiki.
Had a blast with my family celebrating my 42nd birthday. From the rooms, staff in all departments. Rooftop Gullmero was fantastic. Can’t wait to book for next year. And behind the scenes Sean Tamon was wonderful
Bugs in my room and ants, could not sleep peaceful and really was bothered by this. I don’t have bugs at my home so why would I want to have vacation and experience this, room cost too much money to have bug problems
The view of the ocean was amazing. We were also in a prime location which included the beach (across the street), fine and local dining, local shops and mall (5-10 min walk), zoo (5-10 min walk), and golfing (5-10). We had a few issues with room that was a lack of consistent hot water on the top floor and the door lock needing to be replace. Management was helpful in resolving t
I am a travel agent. I recently booked my clients to this hotel thinking that they would LOVE this resort as much as others did. Clearly this hotel has fallen off. I got a call last night that upon arrival, the receptionist was not friendly and placed them in a room above the bar overlooking the parking lot! They PAID for a nice ocean view. I called the front desk explained to the how this simply will not do and they need to a better room . The staff was nice to be but rude to my clients.
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