We had great views of the ocean and Diamond Head. The hotel must have been completely full because it was Spring Break, but the service was still great. If you have the option to upgrade to access the Longboard club I would highly recommend it. Great breakfast and snacks and awesome patio. The service in there was top notch!
The location of the 'Alohilani was absolutely stunning, perfect, and easy for beach access, shopping, and dining. I loved we were able to take advantage of the partnership with Beach Candy so we could have complimentary rentals of things like coolers and floats for the beach. There were a few too many kids in the pool and hot tub, and it would have been a better experience if there were adult-only hours for the hot tub after 7pm. It was hard to enjoy Champagne and a romantic experience with little kids jumping in and screaming. The front desk was very nice and accommodating, and went out of their way with recommendations from everything as off-resort breakfast and nail salons. I was never able to get the concierge on the phone, but there was a texting service that was helpful. The rooms were fantastic- clean, with comfy cozy bedding and lovely Japanese-style toilet/bidets. We stayed for three nights and it was a way better experience than our previous five days at airbnb's. Absolutely lovely. …
My daughter and I decided to do a weekend staycation, after I was invited here in October by guests I met. Awesome hotel! My only issue was the crowded pool and hot tub, but not the hotels fault. Amenities are awesome including the longboard club!
Free classes are a nice offering and a nice mini cultural immersion. James was an amazing teacher. The hotel is very clean and housekeeping was amazing. They are every other day unless declined. I was on the 35th floor and I had a Diamondhead and ocean view. Shopping and restaurants are in walking distance. The beach is across the street. The swell pool deck is very nice. I went to the Drip for vitamin shots as well. No complaints and the staff was friendly. I saw that there was a fee to pay onsite, however, I booked through capital one travel so I didn’t pay any additional fees, just taxes and the typical hold.
Wonderful location to be in the middle of all there is to experience in Honolulu. Very helpful staff. The Swell bar and food are great. The reality of the rooms and pool were not what the pictures make it look to be. The room is very small. Ocean view is not a true ocean view. It is a side sit just right on the balcony ocean view. You better get to the pool at day break if you want to be able to get a chair. A lot of the beautiful sitting areas that are appealing have to be rented and that is not mentioned in the advertisement.
Bad experience at checkin, no bell service when arrival. They charge %2 of credit card charges, we refused to pay it but they wound not accept cash either… The fitted sheet was not even tacked in, no service elevators so we constantly rode in the elevator with the service carts.
A little pricey but awesome location right across from the beach and convenient to all different areas of the "strip" as well as local buses and the zoo. Elevators are extremely slow and awful sewage smell in the hallway near the elevators. Pretty quiet and mattresses were comfortable $45/day "resort fee" even if you book on another service Free rentals at Beach candy were convenient but not worth the fee - plenty of other places to rent boards, etc. for cheap Lobby is beautiful and upgraded but the rooms less so Hot tub is super crowded in the early evening A/C was a little tempermental Wanted to charge us $100/night for an extra person...and locked us out of our room right at noon (check out time) even though they asked us to text when we had left..
An incredible experience, Everything was perfect, from arrival until departure, the hotel is definitely 5 stars, the employees were friendly and attentive, the ambiance and service was top, location unbeatable ! Thanks for an amazing stay!! Aloha 🌺
I would not call this a resort at all. It’s also not family friendly or quiet. Felt like a party hotel with lots of loud young adults and chaos. Pool was loud and a small area that was uncomfortably crowded. There were a lot of people who were drinking heavily and not really aware that this wasn’t their private resort. Seems to be what the hotel caters to.
We stayed in the hotel for a conference and I was initially impressed with the location and common areas. However, the hallways and rooms looked dirty and had a terrible odor. The restaurant were nice and the food average. Overall, for the cost of the stay I don’t recommend this hotel.
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