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A Modern Oasis Offering A Refreshing Balance Of Energy And Relaxation In A Lively, Urban Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.
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The 'Alohilani Resort Waikiki Beach boasts a prime location that is highly acclaimed for its proximity to the beach and local attractions, offering a vibrant atmosphere complete with live music. However, some travelers are critical of the outdated decor and noise levels throughout the property.
While the plethora of amenities, including a pool and gym, is popular among guests, the value for money has been called into question due to the high costs and mixed quality of services. Guests commend the friendly service but note room cleanliness and noise as areas needing improvement.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Abundant
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If your expectations are mid to low and you just need to get away, this hotel will be more than satisfactory. This review is specifically about the rooms facing the ocean in the older building. They need to be renovated.The furniture and beds in the rooms are very worn in and crusty with black grease wear and tear on handles, the mattresses are quite soft and wearing out, and the carpet smells like mildew and is terribly worn out. Also, these rooms smell like turning rancid leftover chinese food due to them being over Morimoto, a very good restaurant, but the cooking fumes are seriously not. The rooms are also not exactly quiet, facing the ocean where buskers can play loud music until 10pm, drunks scream and party, and locals have car and motorcycle races down the main Waikiki strip. For the general grounds, the pool is in a giant wind tunnel so it’s cold. The pool itself desperately needs to be cleaned, i wouldn’t go in it. The water was grey and cloudy, the tile had grey grease from skin and sunscreen residue. All the pool furniture has stains, looks and feels dirty, and is worn out. The hotel entrance is ok if you’ve never seen a nice hotel lobby, it could at least have a nice flower arrangement, but it’s minimal. and again, the furniture feels worn. The main gym is good, has a view of the aquarium workspace which is cool, and is spacious enough for a few people (maybe 15-20 max would feel cramped). The machines are old, but clean enough and get the job done. They have 6 treadmills, 4 stationary bikes, i believe 4 ellipticals, and around 10 different weight machines. In general, I would not recommend staying in Waikiki because it’s like staying in the Times Square of Hawaii, unless you like that. This hotel was not relaxed or removed from a hustling bustling city. Of course, for a higher fee, the Royal Hawaiian or Sheraton would provide that as they’re slightly tucked away from the main strip while still being extremely convenient. The staff were good, kind and welcoming. They clean your room every other day and i didn’t find my room to be particularly clean even with that compromise. They did not vaccinate unless you request it on your own observation. The toilet paper is single ply Angel Soft however the rooms come with a mostly functional bidet. Intimately, I did not enjoy my alleged vacation at the Alohilani and I recommend saving more money for a real high quality resort if you’re limited to only staying in Waikiki.
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Review collected in partnership with this hotel
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Jul 8, 2024
Aloha Cacevedo19, Mahalo for staying with us and bringing this to our attention. We sincerely apologize for not surpassing your expectations. Ensuring an outstanding guest experience remains our utmost priority, and we genuinely appreciate your feedback. The appropriate department has been informed about the issue, and we are committed to taking additional measures to address this matter. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again. Mahalo nui loa, Guest Services
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We had a great stay at the 'Alohilani resort - excellent service from all of the staff, easy check in/ check out. The room was squeaky clean with a great view of Diamondhead / the ocean.
We used the Longboard Club which saved us a lot of money on food & drink. The breakfast had hot items as well as a lot of fruit & healthy options. They also had snacks & wine/beer in the afternoon which was great for happy hour.
Very easy walk to the beach, beautiful pool with a peekaboo view of the ocean. The one day they had water aerobics which was very fun.
We would definitely stay here again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip:add on the longboard club!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Mar 13, 2024
Aloha NJevie, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted to receive your positive feedback regarding your recent stay at our hotel. We take great pride in providing our guests with exceptional experiences, and your satisfaction is our top priority. Kindly do not hesitate to inform us if there are any other requirements or specific preferences that we can assist you with during your stay. We are committed to ensuring your every need is met to the best of our abilities. We look forward to welcoming you back for another outstanding stay in the future. Mahalo nui loa, Guest Services
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Stayed here over Christmas. I'll start with the good. The location is excellent, the staff are friendly, decent food options in the hotel but everything you can think of within walking distance. The lobby and aquarium and pool are very nice and the hotel gym is amazing for a hotel. I would also like to give a shout out to guest services manager Noah, he was very friendly and dealt with our false smoking alarm incident promptly.
Now for the bad, which other reviews have stated that the rooms aren't up to standard of a 5 star hotel. Thin walls and doors so you hear everything around you, one of the smallest bathrooms I've ever seen and the in room amenities like bedding, pillows, towers and bath products are what you'd expect at a road side motel.
A major problem with this hotel is they have "smart" smoke detectors that go off when they detect cigarette smoke or vaping which then bills your room a $500 charge. Ours went off while we weren't even in the room. We came back and were eating when security knocked on our door and handed me a paper saying that we received a $500 charge for smoking and then wanted to come into the room to look for signs of smoking. During this time my girlfriend was half naked and they still came in and searched the room and treated us like we were some criminals. We both have never smoked in our lives and went to the front desk to deal with the issue and Noah was able to remove the charge on the account and when talking with other staff they said that the smoke detector is garbage and goes off when people use the in room coffee machine.
The housekeeping would always understock the room and we had to call daily to get things like towels and toilet paper delivered. On the first day you could tell the room wasn't cleaned properly as there was a lot of hair still in the shower and when I woke up after the first night I noticed the bedding had dried blood on it. I called housekeeping and informed them about this and they said they would change the sheets. When I came back that night I saw that they made the bed but did not change the sheets as there was still blood on them.
Then for our checkout day we were given a 12PM checkout. We had the do not disturb sign on our door and at 1030 the maid knocked on our door to tell us to check out at 11. I told her we were given until 12 and will be out by that time. She then knocked again at 11 and I repeated to her again that we had until 12 then she knocked again at 1130 which I told har again we had until 12. At 1150 she decided to just come into the room and said that 1150 is close enough to 12 and it's time for us to go. I told her no, we're almost ready to leave and will be out at 12.
There's to many great options on Waikiki beach for a similar price and cheaper that I would not stay here again. For the price you'd expect better amenities and a higher level of service from the housekeeping and security.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The resort is in dire need of renovation. Every piece of furniture and fixture in the room is outdated, and none of the wood fixtures match, all being different types of wood. The bathroom is exceedingly small, requiring one to move away from the toilet to close the door. Despite knowing flight arrival times, the hotel only had two staff members at the front desk, resulting in a line 15 people waiting to check-in, with 3-4 unused computers that could have been temporarily staffed to expedite the process. Additionally, there were unexpected charges upon arrival. We reserved two rooms for six people, with two in one room and four in the other. However, each room only had two bath towels, despite one room being reserved for four people, and no washcloths were provided. In the morning, around 9:30 am, we requested additional towels, which were not delivered until 3:30 pm. During our three-day stay, the room was supposed to be refreshed once, but this service was never provided.
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Review collected in partnership with this hotel
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Jan 2, 2025
Aloha Guide55344335243, Mahalo for choosing to stay with us and for bringing this matter to our attention. We deeply regret that we were not able to exceed your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future. Mahalo nui loa, Guest Services
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The Alohilani Resort was a good choice for our first visit to Oahu. The staff was friendly and the location made it easy to walk to restaurants, shopping, and other hotels in the area. The rooms are cleaned every other day which would be ok except that we have a family of 4 and keeping our towels separated each day was a challenge. The pool area is very small and not enough room for more than a few people to sit around it. If you want to swim or just hang out you should probably pick a different hotel with a larger pool or go to the pool early to find space. The tennis area was nice and the drinks at the Swell pool bar were very good. There is an ABC store located in the hotel too which made it convenient to buy snacks and drinks for the room. The diamond head view did not disappoint!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Jan 2, 2025
Aloha Adfg10, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location, cleanliness, and welcoming staff. We have taken due note of your comments and have shared them with the relevant department to ensure that we maintain our high standards of service. It was a pleasure hosting you, and we look forward to the opportunity of welcoming you back for another stay in the future. Mahalo nui loa, Guest Services
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Stayed two nights prior to a cruise and overall found the hotel to be a reasonable (as far as reasonable for Waikiki accommodations) option. Location wise the resort is perfectly situated across the street from the beach and within walking distance of many restaurants and shopping (a plus it has a McDonald's adjacent to the hotel for those who don't want to spend $25 to $30 for breakfast). Check in was easy and our room was ready when we arrived just after 2pm. We had a room in the Beach Tower which had a view of the ocean, though just a side glance (good enough for us). Plenty of elevators. Room was in fair condition (there were some stains on the curtain and rug (could use a refresher) but overall clean. Small refrigerator for cooling our water. Comfortable beds. Pillows could have been a bit softer. We asked for additional bath towels but unfortunately couldn't get them as the housekeeper told us she didn't have enough. Note, housekeeping only cleans every other day so as we only stayed two nights our room was not made up (one would think that at $350 a night, at least the towels would b refreshed, oh well). Very convenient that they have a Sixt car rental on site which made it convenient for picking up and dropping off our rental car. We did not eat on site. Check out was a breeze. Place is pretty busy so expect to have a little wait during peak hours. The onsite amenities (pool, tennis court, etc) looked great and would have made use of them had we stayed a few more days.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded May 30, 2024
Aloha Chatdad, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location and comfortable room. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Mahalo nui loa, Guest Services
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We arrived early and found short lines with two friendly staff members at the desk. One staff member greeted us while looking down at their monitor. They immediately began working to find us a room. We were early but had no choice due to our flight. They mentioned a room on the 30th floor that was almost ready, or a room on the 3rd floor that was being cleaned or had an issue on the patio. We said we weren't in a rush and were willing to wait for the higher floor. We asked if we could leave our bags to explore the area, and they said they would text us once the room was ready, which they estimated would be a couple of hours.
We returned to the hotel around 2-4 PM, but there was no message. The line was long, and it seemed like a group of military personnel were checking in. All the front desk agents were busy. When we finally reached the counter, a rude woman assisted us. We explained that we were waiting for our room and provided our information. She made rude comments about other guests checking in and assigned us a room on the 7th floor. When we mentioned the earlier promise of a 30th-floor room, she rudely stated that it would require an extra charge and that the morning staff should have written a note. She seemed exhausted and disengaged, even having a side conversation with staff members.
We paid the resort fees and went to our room. At the bar, we were told that our room had a charge block. Frustrated, we returned to the front desk, where a kind staff member informed us that we hadn't paid the room deposit. We were embarrassed by this oversight.
Throughout our 10-day stay, we had no trust in the hotel and opted out of daily room cleaning. The room itself was plagued by nightly noise from the patio above. The only positive aspects were the hotel's location, lobby, and the kindness of the housekeeping staff. However, the poor service from certain staff members significantly detracted from our overall experience.
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Review collected in partnership with this hotel
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Nov 25, 2024
Aloha Benedict R, Mahalo for sharing your experience with us. We extend our sincere apologies for any inconvenience you may have encountered during your stay with us. Our utmost priority is to provide exceptional service and ensure our guests' comfort. Your valuable feedback has been duly shared with our management team. We would appreciate the opportunity to discuss your stay in greater detail, and therefore, kindly request you to reach out to us directly to request a meeting with our Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced. Mahalo, Guest Services
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The Alohilani experience is good on first impression. The lobby and ground floor common areas are very nice. The check-in process and front-desk service is absolutely top-notch.
We also had a positive experience with the hotel's amenities. The pool area and longboard club are phenomenal. They are thoughtfully designed, the staff was on-point, and the food was excellent.
For the most part, we enjoyed our stay.
However, the glaring problem is the quality of the rooms. We stayed on one of the top floors in the beach-side tower. When we checked in, our room felt damp and the air circulation seemed limited compared to other resorts we have stayed in Waikiki. The hallways were similarly humid feeling and there were several rooms with uncollected room service/food items left outside the doors.
The front-desk staff kindly relocated us to a different room on a similar level. The replacement room was an improvement, but it still lacked a fresh smell and its overall cleanliness was not up-to-par given the price-point (noticeably the gaps in the carpet between the main room area and the bathroom and the shower grout).
We ended up cancelling the final 2 of our 4 reserved nights to stay in a different hotel in Waikiki that was priced similarly but had significantly nicer rooms.
The Alohilani has all the right "bones" but the tired rooms and the seemingly aging air circulation system (and super slow elevators) need a refresh to justify the premium price one pays to stay here.
We would come back in a heartbeat if these items were addressed.
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded 1 week ago
787gregoryd, It's pleasing to read that your first impressions of our beautiful lobby and front desk service exceeded expectations. We're glad you enjoyed the pool area, Longboard Club, and our cuisine. We regret hearing that some aspects of your stay did not meet your expectations. We take your remarks about room comfort and air circulation quite seriously. Maintaining a clean, comfortable environment is integral to a wonderful stay, and we are continuously making improvements to ensure our rooms meet our guests' high standards. Your feedback regarding the remaining room service items is noted and better coordination will be addressed with our team members. We understand your comments about our room rates and we are committed to providing value in line with our pricing. Your willingness to return if the areas were improved is appreciated and gives us hope. We aspire to provide a memorable experience for all our guests, and feedback like yours is crucial to that process. Thank you for your review and we hope to welcome you back to ‘Alohilani Resort Waikiki Beach in the future.
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We paid for a ocean view and we’re given a partial ocean view which was contested a little at reception but I had my tour operator documents thankfully I was offered another room which smelt of dogs so eventually I got another room we were offered a gesture as we celebrated my husband s retirement from the military after 41 years but the gesture never came I contacted guest services and they said it would come that night …. Nothing , I called them again after 9pm and a guy came up and handed me some shortbread and a mini bottle of sparkling wine. He then came back later and handed 2 glasses over A professional way would have been to have all these delivered on a tray ….we had to ask for sugar the twice for cups for the coffee machine The top of the lamp and bedside lights hadn’t been dusted for ages … We had a meal in what we thought was an Italian restaurant but almost all dishes had urchin or shrimp etc We wouldn’t come back
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Mar 19, 2024
Aloha Lynne8121, Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future. Mahalo nui loa, Guest Services
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We spent four nights at the Alohilani Resort in October through the AMEX Platinum Fine Hotels Collection, and the experience was fantastic from start to finish. Even before we arrived, the team reached out to confirm our preferences and arrange early check-in and late checkout—just to ensure everything was seamless.
From the moment we arrived and were greeted with fragrant leis, it was clear that Alohilani knows how to make guests feel welcome. They gave us a quick overview of the resort, including tips for enjoying the Longboard Club, which quickly became one of our favorite parts of the stay.
Our room was spacious, clean, and comfortable, with a beautiful view of Waikiki Beach. The location was perfect—close enough to the action but quiet enough to relax fully when we needed a break.
The Longboard Club really stood out. On our first night, Micah made sure we felt right at home, offering great service and even better conversation. Each morning, Shelley started our day with a smile and a fantastic breakfast spread—everything was fresh, and her friendly service made it even better.
We also found the perfect place to use our resort credit: Morimoto Asia on the second floor. If you’re lucky, you may have Ke’von as your server—his recommendations made our meal one to remember. Dining there felt like an Iron Chef experience, with dishes that were as delicious as they were beautifully presented.
Special shout-out to Sasha and Unt from the guest experience team, who checked in daily, always ready to help with any questions or requests. Their friendly, thoughtful service gave the stay a personal touch that made everything easy and enjoyable.
If you’re heading to Waikiki, especially with AMEX Platinum’s Fine Hotels perks, we highly recommend Alohilani. With attentive service, great amenities, and a prime location, it’s exactly what we were hoping for. We’ll definitely be back!
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Review collected in partnership with this hotel
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at 'Alohilani Resort Waikiki Beach
Responded Oct 17, 2024
Aloha Angie M, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future. Mahalo nui loa, Guest Services
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There are more places to choose from in the Honolulu area.
PRICE RANGE
$300 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacific beach honolulu, hotel pacific beach, pacific beach hotel at waikiki
FORMERLY KNOWN AS
Pacific Beach Hotel
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
839
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about 'Alohilani Resort Waikiki Beach
Which popular attractions are close to 'Alohilani Resort Waikiki Beach?
Nearby attractions include The Magical Mystery Show at Hilton Waikiki Beach (0.09 miles), International Market Place (0.3 miles), and St. Augustine by the Sea (0.07 miles).
