We stayed overnight at the Sheraton Waikiki Hotel in Nov to celebrate a special occasion. As Marriott Titanium members, they upgraded us to a lovely room with ocean views and given a late checkout. After our morning at the Abhasa Spa and the Afternoon Delite Sail with friends, we proceeded to Rum Fire for a wonderful celebratory dinner. Everything was so lovely that first day. Unfortunately, things changed the next day. Since we wanted to spend the day relaxing at the Infinity Pool, but didn’t want to get sunburned, we spent $138.39 and booked an Edge Luxury Chaise Lounge Set with umbrella. This was absolutely a waste of money. The umbrella did not block one ray of sun. As we looked around the entire pool deck, the only seats that looked to have any sun blocked at all was Mini Cabana #5 and, of course, the luxury cabanas with canvas sides you could roll down, but be prepared to pay $285 plus tax for those. Then, when we went to check out, they charged us a $49.55 resort fee. What?! I knew we were getting charged for self-parking, so we assumed the charge on the pre-bill was for parking. Oh no, not only did they charge us $55 for parking, but a resort fee on top. When they showed us what additional amenities we got for the resort fee, NONE of them applied to us. We did not use the GoPro camera, take hula or ukulele lessons, use the gym, use their Wi-Fi, etc. The Wi-Fi is disingenuous anyway since Marriott members get free Wi-Fi, especially Titanium members. They also list your electronic key as part of your resort fee. Are you kidding me? When you pay for a room, a key to enter the room is part of the room fee, not a resort fee. Even after we asked to see the manager and explained that we did not use the additional “resort” amenities and spent over $500 at Rum Fire alone, they refused to remove the resort fee. Bottom line, if they charge you a resort fee, even when you do not use the additional amenities listed, it should have been included as part of the initial room charge, not a separate resort fee. We will not stay at this hotel ever again. There are nicer hotels on Oahu for the money, especially with functional umbrellas to better enjoy the pool. We don’t mind paying good money when the value is there, as exemplified by our expenditures at the Abhasa Spa, Afternoon Delite Sail with Maita’i Catamaran for 9 people, Rum Fire celebratory dinner, drinks at the pool, etc, but we absolutely detest when we are charged for services/items we did not use or had no value to us. …