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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people have started booking this hotel
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Room & Suite (1561)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Waikiki
Updated 04/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 95 hotels in Honolulu
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Waikiki is a hotel in the heart of Waikiki Beach, Honolulu, Hawaii. We sit on Oahu's oceanfront and offer Khakara Spa, delicious restaurants and the largest ballroom in Waikiki. Our hotel near Diamond Head is the perfect Honolulu destination for an unforgettable wedding or honeymoon.
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Property amenities
Valet parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Paid private parking on-site
Hot tub
Pool / beach towels
Pool with view
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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7318Reviews213Q+A100Room tips
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Man S wrote a review Yesterday
2 contributions
I stayed Sheraton Waikiki for 2 nights in September. Everyone who interacted me was super friendly and willing to assist. Especially Mr. Grant at the ground floor , he was above and beyond. He answered all of my questions, helped me a lot. I would definitely come back to this hotel.
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Date of stay: September 2021Trip type: Traveled with family
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Grayse L wrote a review Sep 19
Bangkok, Thailand1 contribution
The hotel is nice because of the location, but our experience here has been terrible. FYI, you may hear a weird thudding sound coming from your balcony door. Sounds like a percussion machine, that goes on for a couple minutes and stops for some time only to start up again. When trying to sleep, it gets really annoying. Where is it coming from? Well, there may be a plastic flap attached to your door that whips against the door when windy. This is a KNOWN ISSUE according to staffers, so if you hear it you’re not crazy (like the front desk supervisor made us out to be). The engineer will come to remove it, and problem solved. For us, this known issue took over 3 hours to resolve because Alex (the front desk supervisor on 9/19/21) decided he didn’t want to believe us even with our video recording of the noise. He kept saying he would have to send a engineer to VERIFY the sound and then try to fix it. EXCUSE ME? NO, FIRST we don’t want a guy coming into our room at 3am to try to fix a sound we hear on and off. Sometimes we don’t hear it for 30 minutes, and what he’s going to just sit in bed with us waiting? Second, we have a very audible video recording of the noise. What is there to verify?? We said no, just move us to another room. And instead of telling us that it’s a known issue and possibly a plastic flap on the door, he says well we might hear the same sounds in the other rooms! Why is a quiet room at 3am not an option?? Finally, he agrees to move us to another room, and the room he places us in is RIGHT above the HVAC. Now instead of occasional thuds we are faced with constant humming. So we let Alex know, this is even worse than our previous room. And Alex responds by gaslighting us! I was floored by his response. Made it out like it was our fault we didn’t want an engineer to come up to our room, and now we are complaining about more sounds when he gave us an upgraded room on a higher floor. We don’t care and never asked for an upgraded room, we just wanted a good nights rest without percussion beats on our door or HVAC humming right outside our window!! Is that so much to ask? Is there no available quiet room at this hotel? We talked to security and engineer, and that is when we found out about the plastic flap (literally pulled it out right in front of us) and how this is a KNOWN issue. The staff knew exactly what noise we were talking about. When we brought this up to Alex, he says that flap is a necessary part of the door. No it is not, it was removed and noise gone. Alex not only LIED TO US, him not being upfront with us from the beginning cost us the night, 3am to 6am. We ended up in our original room after removal of the plastic flap, at 6am. We have NEVER experienced such incompetence from a hotel supervisor and have never been treated so poorly for something that was not our fault. We have 5 more days left and wish we hadn’t booked this hotel. NEVER staying here again.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 3 days ago
Aloha grayse02, Mahalo for taking the time to review our hotel. We regret the difficulties you experienced with noise from the sliding door and the inconvenience this caused. We want every guest to receive outstanding service from our associates, and we are disappointed this did not happen during your stay. We wish to extend our apologies. We have taken these issues up with the appropriate individuals, and we are grateful for the feedback. Mahalo for choosing us for your Waikiki visit, and we look forward to accommodating you again soon. Mahalo, Mari K. Guest Experience Team
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Paz wrote a review Sep 18
San Francisco, California2 contributions1 helpful vote
I would like to give credit where it’s due. This review is for Collette Matsumoto, the front desk agent or guest service agent. She went above and beyond for us. Definitely you are one of the employees that they should value and invest in more. My bf and I were here for his birthday celebration in Waikiki just to relax since we have been working a lot. She was incredibly nice and just pleasant to talk to. It made our check-in process a breeze. She made us feel welcome even though it was 4pm and check in line was starting to grow. She was fast and efficient but never lacked on giving great service. Our room had a beautiful view and was clean. The reason for a repeat trip would be the customer service from Collette. It was definitely one to remember type of trips. I have never stayed at this Sheraton before and now we can’t wait to come back again! The other staff were good too, never standoff-ish, super friendly, just not a memorable experience as we did with Collette. Tip: Most people who are traveling to Hawaii needs to understand that there will be a wait at everything (restaurants, car rental place, airports, restaurants, etc.) They have to follow new policies and procedures from someone above them. There’s no point of yelling/screaming or complaining at the person that chose to come to work (front desk agents/ waitresses /hostess/valet/concierge etc). If you refuse to accept this new normal, please wait a year or two to travel again. If there’s anything we should’ve learned during the lockdown last year, it should have been KINDNESS and PATIENCE.
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Date of stay: September 2021Trip type: Traveled as a couple
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Elnino528 wrote a review Sep 18
Orange County, California7 contributions2 helpful votes
Just came back from Hawaii last night and my family and I left our hearts in the Rainbow state and Sheraton Waikiki had a lot to do with it! Tiare of the guest experience team reached out to find out about the purpose of our trip and gave us surprises to celebrate the birthday of my two kids. Elaine at the Bonvoy desk gave us a great explanation of the hotel amenities and gave us a gift shop perk as I am a Platinum Elite. We were able to grab a bottle of wine and some cookies back home as a reminder of just how wonderful this stay was and kids were even able to get free ice cream at the Baskin Robbins on site. The hotel room feels new and updated with an ocean view so wife and I could have a drink while enjoying the ocean breeze and the Waikiki Beach view. The hotel is located at the prime spot near the Royal Hawaiian shopping center and is just a several-min walk to Waikiki Beach. It is close to all the stores and restaurants. We truly enjoyed the stay and how safe we felt traveling to this great state of Hawaii. The only danger was me not putting enough sunblock and got sunburnt while having too much fun at the beach. Mahalo to Sheraton Waikiki!
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Date of stay: September 2021Trip type: Traveled with family
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llee33 wrote a review Sep 17
Seattle, Washington56 contributions13 helpful votes
Lovely hotel, It's not perfect but I would go back. POSITIVE: 1. Excellent check-in for Bonvoy Elite members as they have a separate check in lines and they are much shorter. Collette was WONDERFUL! She took the time to clean/sanitize her station/windows/space after each guest while the person next to her did not. So right away I feel safe. Welcomed us and worked with us to get us a room that will make our stay enjoyable. She didn't have to but her customer service made us feel special. If you're not a Bonvoy elite member, the check-in line is pretty long. I suggest you arrive at a non popular time, like in the morning or evening, the afternoon check-in always very busy. 2. Our room is on the 28th floor and the view from the balcony was amazing! Even after everything that I listed in the negative below, it's worth it! 3. They have someone who knows how to eat in their kitchen cooking for us because the food that they brought out were always prepared well and taste good. Croissants at breakfast, crunchy on the outside but fluffy and soft after you bite into it. Omelet, wow! Pancakes, yep! Darlene was our server and she was A+. RumFire food was also good. We only had a chance to do happy hour but the food was tasty and well prepared. 4. Right on Waikiki beach 5. Even though its busy downstairs at the lobby and around the hotel since it's in the heart of Waikiki, but once you're on your floor and in the room, it's super quiet. NEGATIVE: 1. Room was not cleaned well. It's clean but it's not sanitized well. We had to re-wiped everything with our own sanitizing wipes. 2. Everytime we opened the toilet, within a minute we start smelling the sewage. I can't imagine how bad the smell at the rooms in the lower floors is... 3. Lobby is completely open to public, they use it as a beach access. I don't know what type of security you have in the office, but it is not safe for teens or young adults to walk around by themselves. It's a lovely first floor but it is noisy, and just crowded. Reminds me of a food hall in the Ala Moana mall. 4. Since the lobby is open to all the elevators should require room key access to operate for security but they're not. So anybody can access your floors. 5. Housekeeping service needs attention. Asking for new towels and toiletries were hard without being judged since we opted housekeeping service, we had to hunt these items down everyday!. Sink was clogged upon the first use. Looks like it's been clogged before, I'm surprised that housekeeping did not notice.
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Ask for a high floor. You might still smell the sewer but at least you have a better view
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PRICE RANGE
$368 - $723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton waikiki hotel honolulu, sheraton hotel waikiki, sheraton hotel honolulu, sheraton honolulu, honolulu sheraton, sheraton waikiki honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1636
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Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.1 miles), US Army Museum of Hawaii (0.2 miles), and Fort DeRussy Beach Park (0.2 miles).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include Honolulu Cookie Company, Poke Bar, and Island Vintage Shave Ice.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sheraton Waikiki have an airport shuttle?
Yes, Sheraton Waikiki offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Waikiki?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.