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Sheraton Waikiki

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#32 of 84 Hotels in Honolulu
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Waikiki
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5,806 Reviews from our TripAdvisor Community

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Sydney
Reviewed yesterday NEW

This was my second time to Wakiki. I loved it more the second time round. The hotel is fantastic, it is grand and has many shops underneath including gift and coffee shops. The hotel has two pools, the best being the infinity pool! The staff are very friendly. I went at the end of November were all the Christmas decorations...

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Helpful?
Thank winelover3004
San Antonio, Texas
HOTEL’S FAVORITE REVIEW
Reviewed February 4, 2017

It's not every day you visit you visit Hawaii, but!!! we were able to spend several nights at the Sheraton Waikiki recently before we boarded our cruise ship for a four island, 7 night cruise on the Pride of America(but that's another story). Believe me this place was worth it. Location is everything and this place is a key spot,...

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4Thank Jeffery P
About Hotel's Favorite Review
SheratonWaikiki1, Manager at Sheraton Waikiki, responded to this review

Thank you for sharing your wonderful review of the Sheraton Waikiki Jeffery. We're honored to have been a part of your Waikiki memories and are very happy to hear that you enjoyed your stay and the location of our property. We hope to welcome you back again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

Reviewed yesterday NEWvia mobile

This is a very nice hotel! The rooms are adequate size and the decor is very modern. The staff is friendly so no problems with service. I guess my only issue would be that in order to even get to the lobby, you have to walk through a shopping center basically. A lot of hotels do this tourist trap thing...

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Thank Brian F
Fort Leavenworth, Kansas
Reviewed 3 days ago NEWvia mobile

I stayed here for 12 nights on a work trip. Every night I made a point, no matter how late it was when I returned, to walk in the water & have a beer. Housekeeping was great, even when I tracked sand in or spilled a little vino...Gregg at The Edge bar was exceptionally friendly, chatty, & able to convince...

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1Thank Tony T
Reviewed 3 days ago NEWvia mobile

The hotel is located at the best spot of WaiKiki. Anyhow, it's full of tourist outsider not hotel guest. So many peoples get in and out the hotel area. Room and facility are good and breathtaking view!

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Thank Suthatta S
Irvine, California
Reviewed 3 days ago NEW

A very busy hotel but full of amenities. Staff is helpful and kind. Tip: 1. While waiting for check-in Submit your bags to the bell desk and enjoy and beachside activities 2. There are 2 pools available for use. If you have kids, they will like the one with slides. But if your a romantic couple, try the very impressive...

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1Thank virtuaplyr
atlanta, United States
Reviewed 4 days ago NEW

From the moment I arrived, I was disappointed and disgusted at times. The concierge woman was very rude. I asked for directions and she asked " didn't I have a GPS". When I arrived, the doorman waved my car to the parking area. This was far from the front door and no one assisted me with my luggage.. House cleaning-...

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2Thank Hisa Y
Kimberly G, Front Office Manager at Sheraton Waikiki, responded to this review

Aloha, Thank you for choosing the Sheraton Waikiki for your most recent visit to Honolulu. I would like to sincerely apologize for the lack of service you received from our Concierge, arrivals, and Housekeeping teams. This certainly does not reflect our level of service we pride ourselves on here at Sheraton Waikiki and please know that your comments will be...

Reviewed 1 week ago NEW

From the view to the shops to the rooms to the outstanding service to the location, we will definitely be staying at this Sheraton again. The pool staff, in particular, was exceptionally kind and helpful and kept the area neat and clean. I noticed a previous review say the pool staff was rude, but my experience was the complete opposite.

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Thank Jim W
StarwoodWaikiki1, Manager at Sheraton Waikiki, responded to this review

Aloha Jim W., Mahalo for your wonderful review of the Sheraton Waikiki. We're truly delighted to hear that you enjoyed every aspect of your stay and plan to return to our property again in the future. We truly do have an excellent group of associates here at our property who are dedicated to extending the aloha spirit to our guests...

Reviewed 1 week ago

From the minute we arrived at reception this hotel has been better than we could ever expected. Our suite (we had booked a room but were upgraded) is large and very comfortable, with all the amenities you need, and I've had some of the best sleep ever enjoyed. The pools are great and there is plenty of sunbeds, and just...

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1Thank CathyT200
Cranbrook, British Columbia
Reviewed 1 week ago

We have stayed at this hotel 5 times and every time there is an issue. Everything from ants in our room to not having the room type you booked when you check in, to house keeping taking your stuff. The customer service is terrible and has been for years. The only reason we go back is the pool! It is...

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2Thank shar388
StarwoodWaikiki1, Manager at Sheraton Waikiki, responded to this review

Aloha shar388, We appreciate you taking the time to provide us with your feedback as a valued return guest. We're very sorry to hear of the experiences that you have had during your stays with us. While our pool experience is exceptional as you mention, we do our best to provide our guests with a truly enjoyable experience overall, from...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 

Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $343 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Reservation Options:
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu
Hotel Style:
#10 Top resorts Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Waikiki staff and other travelers.
102 questions
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Auckland Region, New Zealand
9 months ago

See all questions (102)

Questions? Get answers from Sheraton Waikiki staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try and get one over the pool or out to the ocean.”
winelover3004, yesterday | Read review
“Request Diamond head view.”
  • Toto toilet seat. You can wash and has air to dry
virtuaplyr, 3 days ago | Read review
“don't go to this hotel”
175hisay, 4 days ago | Read review
“Waikiki is a bustling little resort town, so the higher the room, the quieter it will be. ”
Rhorty, 1 week ago | Read review
“Pillows a little too soft. ”
SJJMF, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question