Sheraton Waikiki
2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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About
#8 of 19 resorts in Oahu
Location
4.8
Cleanliness
4.1
Service
4.0
Value
3.7
Travelers' Choice
Sheraton Waikiki offers a prime location on the shores of Waikiki Beach with spectacular views of Diamond Head crater. After exploring Hawaii's top attractions, guests can unwind in beautifully-designed outdoor pools, and a modern fitness center, or dine in one of the resort's unique restaurants with globally-inspired cuisine. The resort also features 16 contemporary meeting rooms with state-of-the-art audiovisual technology, making it an ideal destination for event-planning purposes.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Vending machine
Poolside bar
Snorkeling
Water sport equipment rentals
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
Chinese, Filipino, Japanese, Korean
Location
2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Sheraton Waikiki
Getting there
Great for walkers
Grade: 100 out of 100
100
195 Restaurants
within 0.3 miles
7944Reviews245Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We stayed overnight at the Sheraton Waikiki Hotel in Nov to celebrate a special occasion. As Marriott Titanium members, they upgraded us to a lovely room with ocean views and given a late checkout. After our morning at the Abhasa Spa and the Afternoon Delite Sail with friends, we proceeded to Rum Fire for a wonderful celebratory dinner. Everything was so lovely that first day. Unfortunately, things changed the next day. Since we wanted to spend the day relaxing at the Infinity Pool, but didn’t want to get sunburned, we spent $138.39 and booked an Edge Luxury Chaise Lounge Set with umbrella. This was absolutely a waste of money. The umbrella did not block one ray of sun. As we looked around the entire pool deck, the only seats that looked to have any sun blocked at all was Mini Cabana #5 and, of course, the luxury cabanas with canvas sides you could roll down, but be prepared to pay $285 plus tax for those. Then, when we went to check out, they charged us a $49.55 resort fee. What?! I knew we were getting charged for self-parking, so we assumed the charge on the pre-bill was for parking. Oh no, not only did they charge us $55 for parking, but a resort fee on top. When they showed us what additional amenities we got for the resort fee, NONE of them applied to us. We did not use the GoPro camera, take hula or ukulele lessons, use the gym, use their Wi-Fi, etc. The Wi-Fi is disingenuous anyway since Marriott members get free Wi-Fi, especially Titanium members. They also list your electronic key as part of your resort fee. Are you kidding me? When you pay for a room, a key to enter the room is part of the room fee, not a resort fee. Even after we asked to see the manager and explained that we did not use the additional “resort” amenities and spent over $500 at Rum Fire alone, they refused to remove the resort fee. Bottom line, if they charge you a resort fee, even when you do not use the additional amenities listed, it should have been included as part of the initial room charge, not a separate resort fee. We will not stay at this hotel ever again. There are nicer hotels on Oahu for the money, especially with functional umbrellas to better enjoy the pool. We don’t mind paying good money when the value is there, as exemplified by our expenditures at the Abhasa Spa, Afternoon Delite Sail with Maita’i Catamaran for 9 people, Rum Fire celebratory dinner, drinks at the pool, etc, but we absolutely detest when we are charged for services/items we did not use or had no value to us. …
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Find a hotel without a resort fee or worthy of a resort fee and with working umbrellas that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We visited in November 2023 as a family we booked 3 oceanfront rooms. We were given one room on Level 24 oceanfront, and two rooms Level 7 rooms 738 & 741 which are partial view rooms overlooking the always crowded and noisy kids pool. The hotel insisted the rooms were oceanfront even though our neighbour in room 740 told us she booked a partial ocean view room. Spoiled our stay as we could never have the verandah door open due to constant noise sometimes til the early hours of the morning. There was also a college basketball invitational on and the hotel was fulll, perhaps our booked rooms were given to others as upgrades. Be careful booking rooms at this hotel as oceanfront does not always mean oceanfront, even when you’ve paid for it.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 2 days ago
Aloha sharonmR9196IR, We are grateful for the feedback, and mahalo for taking the time to share yours. We apologize for the unavailability of the room type you requested. We understand the frustration and inconvenience this may have caused you. We always try our best to fulfill all requests, but sometimes, we are unable to do so due to our occupancy. We understand that a peaceful and enjoyable stay is important, and we apologize for any disturbance caused by the noise from the nearby pool and other activities. We hope to have the opportunity to provide you with an exceptional stay in the future. We appreciate your patience and understanding. Mahalo, Mari K. Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The housekeeping left us such a sweet note the first day we spent in Waikiki. It really made me feel special and like they were treating us as individuals not just one off so many hundreds and thousands of guests
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 4 days ago
Aloha contisw, Mahalo for sharing your perfect rating of the Sheraton Waikiki. We are thrilled to know you enjoyed your time with us, and that you especially loved our intuitive associates and their extra touches. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back again. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the hotel at 2 pm when we got in to the front desk with Lester he made us welcomed and give us a complimentary ocean front room , the room was perfectly clean and beautiful , everyone at the property was nice definitely coming back
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
luxury brands like sheraton will treat middle class peasants like myself who book standard rooms as disposable with disrespect is v normal and is expected. I'm usually ok with that because I work with luxury brands myself and understand what goes on in marketing/advertising at the corpo HQs. but to show up to check in and be told that my booking from 2 months in advance was not valid (the website let me book AND access the rate i had booked) was an absolute anxiety meltdown when i just arrived on a flight from 5000 miles away and have no accomadation in place is absolutely unacceptable. writing reviews like this don't matter but i'm putting it up regardless to let it be known that their front check-in can be the opposite of hospitality.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 1 week ago
Aloha journata, Mahalo for your detailed review. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Mahalo, Mari K. Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the location. Room service (jingsi) was good. Try the coffee here. Tons of places to eat nearby. Kids had a wonderful time. There are lots of activities to book from. We did surfing lessons, trip to Polynesian cultural center and used pool and beach extensively during our stay
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 1 week ago
Aloha jayam s, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki provides. We are pleased each of you had a memorable stay and that our convenient location and various amenities exceeded your expectations. We also appreciate you mentioning how our delicious room service and refreshing pool and beach enhanced your time with us. It was our pleasure hosting you and your family, and we look forward to seeing you all again any time your travels bring you to the islands. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Sheraton at Waikiki was super clean, well maintained and Roger our housekeeper was the friendliest and most helpful. He treated us like family and made our stay special. The location is prime as it is close to shopping, the beach and plenty of restaurants. We definitely will be returning.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: You have to pay for parking. 4 hours free with validation from one of the hotel restaurants,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Roger from housekeeping, room 912, has been so wonderful! He has made us feel extra special and we are grateful for his hospitality. Sheraton has been a great experience because of employees like him and everyone we’ve met. Thank you.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 1 week ago
Aloha Go50192823172, We are delighted you chose Sheraton Waikiki for your visit, and we are pleased to know our associates, notably Roger, made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We paid for ocean front. We got Diamond Head view & side ocean view. Room 963. When I complained they said they would give me room 2263. Up higher but still side view. For an additional $40 per day. What a scam. They were having a convention at the time so I’m sure they got the ocean front rooms. Also no room service & no hair dryers. And this is a 4 1/2 star hotel. Side view is not ocean front. Very disappointed. And even the person said that ro 963 was not a very good view.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Make sure you know what room type you are getting before you book we were not the only ones who...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 1 week ago
Aloha Dreamer09879947427, Mahalo for taking the time to leave your review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We assure you we will take appropriate action where necessary to serve you better in the future. We appreciate your patience and the feedback that helps us improve our guest experience. We would love to make it up to you and hope you will consider a return visit. Mahalo, Mari K. Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The best experience in Sheraton Waikiki. The view amazing. The room super clean and comfortable. Roger It’s a wonderful person and I am so grateful for his service and kindness. Thank you so much. Mahalo
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Not the right property for you?
There are more places to choose from in the Honolulu area.
PRICE RANGE
$498 - $613 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton waikiki hotel honolulu, sheraton hotel waikiki, sheraton hotel honolulu, sheraton honolulu, honolulu sheraton, sheraton waikiki honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1772
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Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.1 miles), International Market Place (0.2 miles), and US Army Museum of Hawaii (0.2 miles).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include Tempura Kiki, Ramen Akatsuki, and STRIPSTEAK Waikiki.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Waikiki?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.
Are there any historical sites close to Sheraton Waikiki?
Many travelers enjoy visiting Iolani Palace (2.7 miles), Shangri La (2.7 miles), and Queen Emma Summer Palace (4.1 miles).