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Sheraton Princess Kaiulani

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#50 of 85 Hotels in Honolulu
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Sheraton Princess Kaiulani
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3,315 Reviews from our TripAdvisor Community

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Dawson Creek, Canada
Reviewed 3 days ago NEW

We had a city view on the 18th floor and one door back from ocean view, overlooking the International Marketplace. This unfortunately meant we could hear everything happening in the marketplace and much of the traffic and activities on the main drag. Even with the lanai doors and curtains closed. The room was clean and all the staff were friendly...

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Helpful?
Thank Laura A
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Laura A, Thank you for your much appreciated feedback following your recent stay at the Sheraton Princess Kaiulani. Our team is always looking for ways to improve for our guests and make their experiences better. We apologize for the noise and long waits you had to endure for the elevators. I have made sure to share this feedback with...

Ottawa, Canada
Reviewed 5 days ago NEWvia mobile

Hotel is centrally located in Waikiki. Hotel rooms and pool are ok but unspectacular. It can be long wait for elevators of hotel towers. Hotel provides towels and beach chairs and hotel employees provide water and fruit at Waikiki. Hotel provides 30 minute day rooms which allows guests who check out at noon to spend day at beach then shower...

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Helpful?
Thank Warren L
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Warren L, Thank you for your much appreciated feedback following your recent stay at the Sheraton Princess Kaiulani. Our team is always looking for ways to improve for our guests and make their experiences better. We apologize for the long waits you had to endure for the elevators. I have made sure to share this feedback with our management...

Nottingham, United Kingdom
Reviewed 6 days ago NEW

My husband and I stayed here last October and could not find fault, we were kindly upgraded when we arrived and got a great view of the beach. Our room was lovely and we were lucky enough to have two double beds so made it feel very luxurious, the bathroom was small but had everything you needed and I loved...

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Helpful?
Thank JoeyBradley
Anchorage, Alaska
Reviewed 1 week ago

Beautiful interior and decorations. The staff was awesome. My boyfriend and I celebrated our 1st anniversary and front desk sent us champagne and wonderful snacks. This hotel is close to everything. One block from waikiki beach.

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Helpful?
Thank Jennifer P
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Jennifer P, We're so happy to hear that you enjoyed our recently refreshed lobby area and rooms. We love the modern feel the new décor brings to the hotel. Here at the Sheraton Princess Kaiulani we are very fortunate to have such a great team of associates who truly care about our guests. We thank you for staying with...

Reviewed 2 weeks ago via mobile

The hotel is at the very heart of waikiki, very nice lobby, love the pictures of the princess hanged all over the place and I absolutely love the wall on the reception area, its a collage of pictures of the princess. The staff were lovely and polite. The room though is okay, just regular. The bathroom is kinda small. Enjoyed...

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Helpful?
Thank Mary Ann T
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Mary Ann T, Thank you so much for taking the time to share your feedback with our team. We strive to always make improvements for our guests and offer them the superior service they deserve! We are happy to hear that you enjoyed your recent stay with us and we hope to welcome you back again soon. Mahalo!

Reviewed 2 weeks ago

My teenage daughters and I have stayed in this hotel 3 times out of our 4 visits to Oahu. The one year we didn't stay there we all wished we had. For one thing, the price is very reasonable compared to others hotels in Waikiki. The rooms are clean and spacious and most of all the staff is very friendly...

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Helpful?
Thank Bonnie T
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Bonnie T, Thank you for your continued support of the Sheraton Princess Kaiulani. We are so happy to have been a part of your families Oahu vacations for the past few years. We are truly lucky to have amazing guests like yourself who continue to visit us whenever they are in Waikiki! From our great location to our wonderful...

New York City, New York
Reviewed 3 weeks ago

Before check-in, I was worried that a hotel a block away from the beach would keep us from the action -- and views. I couldn't have been more wrong: the views were incredible -- on the 17th floor of new wing, we saw Diamond Head, the beach, and mountain/ skyline in one sweep from our balcony. Charming environment -- and...

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Helpful?
Thank Doree19
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Doree19, Thank you for sharing your wonderful feedback with our team. From our Ainahau Tower, especially on the 17th floor, the views of Diamond Head and Waikiki Beach are spectacular! We're so happy to hear you enjoyed them! Here at the Sheraton Princess Kaiulani the property itself and our wonderful team of associates genuinely share the aloha spirit with...

Reviewed 3 weeks ago

I stayed at the Sheraton Princess Kaiulani in July 2015 (a delayed review). It was my first trip to Hawaii and I traveled with my family. The location of the hotel could not have been better. All of the staff that we interacted with were informative, hospitable and attentive. The pool and pool staff were great and so were the...

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1Thank hollster22
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha hollster22, Thank you for choosing to stay at the Sheraton Princess Kaiulani for your very first trip to Hawaii, we're so happy to have been part of such a wonderful memory! We are truly fortunate to have such a great team of associates who work very hard to make sure our guests are well taken care of. We apologize...

Washington DC, District of Columbia
Reviewed 3 weeks ago via mobile

This Sheraton is old, and it shows. A few buttons for the elevators don't light up, and carpets are stained and frayed. This didn't bother us though. We were happy with the location, and it was clean. Staff was pleasant, and we had no trouble getting towels or beach chairs. The water and fruit service that is supposedly offered every...

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Helpful?
Thank Amy W
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Amy W, We thank you very much for taking the time to share your feedback with our team. We are constantly looking for ways we can improve our services and offerings for our guests and your feedback will help us to do so. We are glad to hear that you enjoyed the convenient location of the property and that...

Adelaide, Australia
Reviewed 3 weeks ago

We have just returned from a week at the Princess. We last stayed there in 1984 and it looks like the rooms have not been upgraded since. The bed(a King size) was great and the cleaning staff went out of their way to make sure our needs were met. All is not doom and gloom however as the friendly, helpful...

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Helpful?
Thank PeterDodd70
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha PeterDodd70, Thank you for sharing your feedback with our team regarding your recent stay at the Sheraton Princess Kaiulani. We appreciate our guest's insights as we are always looking for ways to improve. We realize that certain areas of the hotel are in need of an update and as such our team works daily to address these issues. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more   less 

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $220 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Travelocity and Hotels.com so you can book your Sheraton Princess Kaiulani reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu
Hotel Style:
#13 Top resorts Hotel in Honolulu
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Princess Kaiulani staff and other travelers.
54 questions
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Isle of Man, United Kingdom

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Questions? Get answers from Sheraton Princess Kaiulani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would try for ocean view or pool view if we ever stayed here again”
 of 5 bubbles 479lauraa, 3 days ago | Read review
“It's nice to get a room with a balcony overlooking the pool - you just have a seat and enjoy the night-time entertainment”
 of 5 bubbles 42bonniet, 2 weeks ago | Read review
“Request a high floor to get the full sweep of the city”
 of 5 bubbles Doree19, 3 weeks ago | Read review
“Tower rooms, mid to upper level, facing Diamond Head have great ocean views as well!”
 of 5 bubbles hollster22, 3 weeks ago | Read review
“Stay somewhere else”
 of 5 bubbles Rooster1968, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question