Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
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About
#45 of 94 hotels in Honolulu
Location
4.8
Cleanliness
4.3
Service
4.1
Value
3.5
Travelers' Choice
GreenLeaders Silver level
Welcome to the Moana Surfrider, a Westin Resort & Spa, a Waikiki Beach a resort in Honolulu, Hawaii located in the heart of Waikiki near shopping, dining and entertainment. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. We offer a beautiful and amenity-filled oceanfront luxury setting right on Waikiki Beach.
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Property amenities
Electric vehicle charging station
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Evening entertainment
Children's television networks
Highchairs available
Valet parking
Paid public parking nearby
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Romantic
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
227Restaurantswithin 0.3 miles
87Attractionswithin 0.3 miles
Contact
2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Getting there
Rental CarsSee rental cars from $39/day
6657Reviews157Q+A100Room tips
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We have booked an ocean view room for two nights and what we got is a partial ocean view with only 1/4 ocean view and 3/4 blocked by another building which looks even worse than the partial ocean view room appeared in their official website. We have contacted the concierge and a staff called Brandon and his manager Pierre came up to the room and claimed the room we got is an 'ocean view' room and said pictures in the website are just for illustration and there was nothing they can do for the first night as it was fully booked while they could offer a full ocean view room for the second night (which implies the one we got now is not an ocean view room?). We are not getting what we paid for and so we asked what they could do for the first night and they just kept saying they can do nothing and the one we got is the "ocean view" room...... They told us to file a complaint and then just walked out of the room arrogantly without saying a word...they have got the worst attitude i have ever seen from a hotel staff. Very DISAPPOINTING!! We have been staying in different Marriott hotels all over the world and some other hotels in Hawaii including Halekulani and Royal Hawaiian (both have authentic full ocean view with good staff) and this Moana Surfrider is the WORST!!! WILL NEVER EVER STAY IN A WESTIN HOTEL again. For those who intends to book an ocean view hotel room here, this is totally NOT what you would expect, and the service was very bad (may be it was just the two staff with horrible attitude but this is still not acceptable and this is not what you would expect from a 4-star hotel) WORST Marriott hotel experience…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Don’t book this hotel if you are expecting 4star hotel service and an ocean view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The resort’s restaurant staff and food were excellent. However, the rooms are outdated and not maintained. They are old. The rooms are also not very clean. The carpet in our room was a little stinky. We also asked that our linens be changed, and the “clean linens” that they put had a stain, which was gross. Also, while the resort is on the beach, they charge between $75-$150 to sit on a chair or a bed at the beach. The resort does NOT allow any guests to sit on any of its chairs on the beach free of charge (although they are owned by the resort), which is disappointing, considering the $42 daily resort fee. Additionally, the 1 beach/pool towel per guest rule is disappointing (especially when you need 1 towel to sit on the beach & another to dry yourself). Also, the resort closes its towel desk at 5:30 pm, such that you can’t get a towel after 5:30 pm. So, if you want to get a towel for the beach, be sure to get it way in advance.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded yesterday
Aloha Jazmineflores, We appreciate you taking the time to review your stay at our hotel. We apologize for the frustrations you experienced due to our beach/pool chairs and towel system, and mahalo for your patience. We are also sorry to hear about the specific issues you encountered in your room. We are always looking for opportunities to improve and strengthen our guest experience, so we are grateful for all of your feedback. Mahalo for mentioning how much you enjoyed the authentic food and seamless service at our in-house restaurant. We value your patience and hope to have the opportunity to better your stay, should your travel plans bring you back to our beautiful island again. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay at the Moana Surfrider. The room was on the small side (as expected with an older historic hotel) but very clean and comfortable. The pool is small but the beach access is excellent. Pool / beach staff were very helpful and friendly (Lee was awesome!). Location was right in the heart of Waikiki, walkable to lots of shops and restaurants. Our last night we ate dinner at a table in the beach restaurant while watching the sunset and waves. It was lovely. Would stay again if we ever come back to Oahu.
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Date of stay: March 2023
Value
Location
Service
Room Tip: If you want a pool chair, go down early. Lots of people save chairs but if they don’t use them...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 4 days ago
Aloha tammysJ6179KP, Mahalo for taking the time to share your experience at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. Everything we do is designed to provide a revitalizing experience for our guests filled with Hawaiian hospitality; therefore, we are pleased that we exceeded your expectations. We are also glad you enjoyed our unbeatable beachfront location just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining and entertainment attractions. It was our pleasure to accommodate you, and we hope to see you again whenever your travels bring you this way. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just finished an amazing spa experience at this hotel. View was great! My spa therapist Ivan the G.O.A.T. was the best. I was injured and he took great care of me. Definitely worth the price. I will go back!
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: The beach get crowded so go early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Loved our visit! Beautiful room and beach. Easy access. Everything very clean. Appreciated fine housekeeping by Maytoce. Comfy bed great view from Oceanside Banyon wing. We appreciated historical touches in room and lobby. Veranda chairs overlooking patio were a nice place to relax.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 1 week ago
Aloha Catherine C, Mahalo for choosing the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach and for your fantastic review. Known as the "First Lady of Waikiki," our hotel opened in 1901, and we enjoy hearing from our guests about how much they love the historic architecture and beautiful accommodations. We focus on providing genuine and thoughtful service along with a seamless blend of Victorian elegance and contemporary comfort; we appreciate your acknowledgment of our efforts. We are pleased you found our beautiful beachfront location to be perfect for your plans. We look forward to seeing you again soon. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped in HNL for a few days after celebrating our anniversary on Maui. The hotel has lost some of it's charm, but guess that can be expected as Waikiki has turned into an ultra crowded tourist trap with trashy, entitled people who have no respect for others, their surroundings, or Hawaiian culture. Think Vegas Strip. So much for the Aloha Spirit...We were upgraded to an ocean front balcony room which was comfortable, but a little dated. Food in the restaurants was ok, but not good enough for the price. They had a "band" that played each night until 10:00. Even on the 13th floor it was really loud! Then again, it was Waikiki.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 1 week ago
Aloha SEAtoJHM, Mahalo for reviewing your stay. We apologize for any frustrations you experienced due to our active lobby, and mahalo for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was less than satisfactory due to the noise. We will discuss this as a team as we continually strive to improve our guest experience. We are grateful for your valuable feedback and hope you will consider giving us another chance to prove we are up to the task of delivering a seamless, outstanding stay. Mahalo, Hotel Executive Office Moana Surfrider, A Westin Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Way past its prime. This use to be a beautiful hotel, but no more. Marriott has squeezed all the elegance out if it. The lovely veranda is now a fixed price dinner they rush you through like an assembly line, pool is too small for number of rooms, hotel literally has holes in it due to deferred maintenance, staff are like robots...anything off script gets a blank stare or line from a script. Run the other way
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 2 weeks ago
Aloha BrendaQ27, Mahalo for choosing us once again and for taking the time to post your review. Providing a balanced and fulfilling stay is an integral part of crafting an enriching experience. Therefore, we are sorry your stay was interrupted by maintenance issues with your guestroom. We will address this appropriately, and we appreciate you letting us know. We want every guest to receive exceptional, meaningful service from our associates; therefore, we are sorry this did not happen during your stay. We appreciate your valuable feedback, as we are always working to elevate our guest experience. We also regret we did not maintain the standards you should always expect from us. We hope you will consider a future visit so we can provide you with the personalized and meaningful stay you deserve. Mahalo, Hotel Executive Office Moana Surfrider, A Westin Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel is excellent, on the beach. However don't be fooled this is not a 4 star Hotel! The room and hallways are "exhausted"and old. They should be renovated if it is truly 4 star rating. Your dinning options are limited and expensive. Thus the 4 star rating. For dinning many other options in this area. The pool area is small and lounge chairs for the pool and beach are limited. In closing, many other options for hotels are in the same area. Do your research.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Limited lounge chairs in pool and beach area. The hotel has a policy that if vacant the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 3 weeks ago
Aloha RLG50, Mahalo for reviewing your stay. We are pleased you found our beautiful beachfront location to be perfect for your plans. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic hotel, we, unfortunately, cannot change anything in regard to our rooms. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel could do with a bit of an up lift. We upgraded our room to a beach view but when we arrived it was a postage stamp size room so we had to upgrade again for $500.Asked for extra milk for in house coffee to be told it wasn’t the norm.Be prepared to get up for 7 to save a sunbed or pay $175 for one on the beach.Food was good as was the beach bar.Had a nice time but for the money wouldn’t go back
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 3 weeks ago
Aloha 782shelaghk, Mahalo for choosing us for your Waikiki Beach visit. We regret not meeting some of your expectations and that you were disappointed with the cost of your visit. We strive to maximize and enliven each guest's stay with our service, location, and amenities while keeping our rate competitive with other hotels in the area. It was a pleasure hosting you, and we hope you will choose to stay with us again so we can advance your experience. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately this was our 5th visit over 12 years and it’s the worst experience we had. The lifts were faulty , the rooms tired, corridor carpets pulling up and needing stretching. The premium price does not reflect quality. Resort fee offers no benefits. No upgrade offered for Marriott lifetime gold. The restaurant was set menu for dinner at $105.00 usd. Could not understand why alla carte was not available when all of Hawaii offered it . It’s time they start a refurbished on tower building and amenities and get back to basics . They have lost the plot and trading under brand and location from a long time ago . You pay premium you expect it
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Try other hotels that have refurbished
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 3 weeks ago
Aloha Bolzonwllo123, Mahalo for choosing us once again and for taking the time to post your review. We do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. While we wish you had a better experience as our guest, we are grateful for the feedback that helps us improve. As a historic hotel, we, unfortunately, cannot change anything in regard to our rooms. We are also disappointed to read our accommodations did not provide the value for which you were hoping. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. It was a pleasure hosting you, and we hope you will choose to stay with us again so we can advance your experience. Mahalo, Hotel Executive Office Moana Surfrider, A Westin Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$365 - $550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moana surfrider, a westin hotel honolulu, moana surfrider, a westin resort and spa, westin moana surfrider, moana surfrider westin resort, westin honolulu, honolulu westin
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
791
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Frequently Asked Questions about Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Which popular attractions are close to Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Nearby attractions include Saint Augustine by-the-Sea (0.3 miles), Mai Tai Bar at Royal Hawaiian Hotel (0.1 miles), and Rock-A-Hula (0.2 miles).
What are some of the property amenities at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Conveniently located restaurants include STRIPSTEAK Waikiki, Maguro Spot, and Island Vintage Shave Ice.
Are there opportunities to exercise at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Moana Surfrider, A Westin Resort & Spa, Waikiki Beach offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Moana Surfrider, A Westin Resort & Spa, Waikiki Beach?
Many travelers enjoy visiting Iolani Palace (2.9 miles), Shangri La (2.5 miles), and Queen Emma Summer Palace (4.2 miles).
Does Moana Surfrider, A Westin Resort & Spa, Waikiki Beach have any great views?
Yes, guests often enjoy the harbor view available here.