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Queen Kapiolani Hotel

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1,414 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
Aspen
Reviewed May 28, 2014

From the first contact with the Queen Kapiolani I felt taken care of. I was able to catch an earlier flight to Oahu that put me at the front desk at around 9:00am. I just asked to have my luggage stored until I checked in but the front desk staff said they would try to get me in as soon...

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Helpful?
1Thank ASEKSUFAN
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we truly appreciate your comment of Queen Kapiolani knows how to take care of their guest. That you found Jocelyn at the Front Desk and Bellman Shane to be very helpful in accommodating your early arrival. That you found the Hotel to be of good value, comfortable and clean. Again, thank...

United States
Reviewed May 27, 2014

We stayed here one night to check-out Waikiki prior to visiting Maui and Big Island. On this trip, we were more interested in seeing volcanoes than beaches, so we chose this hotel at the far end of the beach for the Diamond Head view. The view was much nicer than we expected from room 802. From the lanai, we could...

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Helpful?
1Thank Roger0830
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and it was wonderful to hear that you enjoyed your stay. Many of our guest appreciate the wonderful location with amazing views of Diamond Head from the rooms. The walk to world famous Waikiki Beach is just a few minutes with the main street offering restaurants and shopping galore. Again, thank you,...

Forked River, New Jersey
Reviewed May 23, 2014 via mobile

Recently stayed here May 8-11,2014. Was very pleased with location.It is located across the street from the zoo and less than a block from the beach.Many good restaurants in short walking distance from hotel.Room was clean and looked like it had recently been updated. View from pool was beautiful view of Diamond Head.Would definitity stay here again and reccomend to...

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Helpful?
1Thank 1226tam
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we truly appreciate your comments. Like many of our guest have stated, the location is great - minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and beautiful Kapiolani Park with iconic Diamond Head in the background. It was good to hear that you enjoyed your stay and...

Queen Creek, Arizona
Reviewed May 20, 2014

We do not recommend this hotel if you want a "luxury" or "resort" type of hotel. However, if you are going to be spending a lot of time at the beach, or doing other touring things, this is a good hotel to consider. One nice bonus is that if you're lucky in which room you get, you will have a...

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Helpful?
1Thank lifeisverygood2
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we do offer great value with a terrific view of Diamond Head. Like many of our guest have mentioned, the location is ideal, minutes from world famous Waikiki Beach and the main strip with many restaurants and shops to choose from. We are glad that you appreciated the very quiet room...

Leeds, United Kingdom
Reviewed May 20, 2014

Firstly, my review is for March 2013, but for some reason the drop down bar for 'when did you travel' is not allowing me to choose that date. After been awake for over 24 hours and flying for a total of 17 hours we finally arrived at the Queen Kap at just after midnight local time. The staff upon arrival...

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Helpful?
1Thank DanimalXIII
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we truly appreciate your comments. It was wonderful to hear that upon arrival after midnight, the staff were helpful, polite and friendly. We truly apologize for the insects and have informed our pest control company to address this issue for they are a concern in this tropical climate. As you mentioned,...

Nowra, Australia
Reviewed May 17, 2014

Yes the Queen is a bit dated but I found her to be comfortable, clean and welcoming. Every member of staff that I interacted with were of the highest quality you could ask. We were greeted with a smile every time we passed the reception, requests made were attended to immediately and local information given freely when asked for recommendations....

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Helpful?
1Thank lmaggie95
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay with us and we appreciate your comment of great location and great price, that you found the hotel to be comfortable, clean and welcoming. What we are most proud of, is that every member of staff that you interacted with, were of the highest quality you could ask. That you were greeted...

Reviewed May 7, 2014

Our experience at The Queen was wonderful- Staff are amazing- very friendly and efficient, thanks Shane . Location was fantastic- Zoo end of Waikiki Beach, looking over Diamond Head and beach , not into other hotels. Third time back, Love it.....

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Helpful?
1Thank Jo C
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we appreciate your comment of location, Staff, could not fault. That your experience at the Queen Kapiolani Hotel was wonderful. As many of our guest have stated, the location is fantastic, in the quiet end of Waikiki, minutes from world famous Waikiki Beach, across the street from beautiful Kapiolani Park with...

West Los Angeles, California, United States
Reviewed May 5, 2014

The location of the hotel is great. It is located right by the water and near "luxury row". If you have a car you can park in the zoo parking for $1/hr vs. the $25/day the hotel charges. The rooms are not updated and quite old. Mattresses are uncomfortable. The staff - 3 stars. Some don't even speak English that...

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Helpful?
1Thank Fred N
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay and we truly appreciate you comments. As you mentioned the location is great, on the quiet end of Waikiki, minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and beautiful Kapiolani Park with iconic Diamond Head in the background. We do apologize for the birds nesting in the room...

west hollywood,ca
Reviewed May 2, 2014

I stayed at your hotel a few years ago and will not return. I booked a Ocean View room and it was not the one shown in your photograph. I could barely see the ocean and then only from my balcony. Whe I complained I was told since I was staying for two weeks they would not give me the...

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Helpful?
1Thank whmike
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your stay that was a few years ago, and we truly apologize for not being able to fulfill your expectations of a ocean view room. If you could please email me your booking information, so that may look into your stay, it would be certainly appreciated. It is important that we fulfill our obligations and...

Houston, Texas
Reviewed May 1, 2014

This was a father daughter trip, we had a great time. Great location, cheaper parking across the street, beach is a min walk, you are not stuck in traffic. Nice clean hotel room, reasonable price, safe, polite staff, all around good. Have fun, don't complain about small things, you are in Hawaii, the tropics, you might find a small ant...

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Helpful?
Thank Mirza B
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review

Aloha! Thank you for sharing your recent stay with us and we appreciate your comment of great location, parking, beach and food. Many of our guest appreciate the great location, minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and Kapiolani Park, with iconic Diamond Head in the background. Not to mention all of the shopping and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Kulana Restaurant
Kulana Restaurant
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more   less 

Additional Information about Queen Kapiolani Hotel

Address: 150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815-4097
Location: United States > Hawaii > Oahu > Honolulu
Price Range: $142 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Queen Kapiolani Hotel 3*
Number of rooms: 315
Reservation Options:
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Also Known As:
Queen Kapiolani Honolulu
Hotel Queen Kapiolani
Queen Kapiolani Hotel Hawaii/Honolulu
Hotel Style:
#28 On the Beach Hotel in Honolulu
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Questions & Answers

Here's what travelers have asked, with answers from Queen Kapiolani Hotel staff and other travelers.
40 questions
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Australia
over a year ago

See all questions (40)

Questions? Get answers from Queen Kapiolani Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on upper floors facing the park have very nice views.”
  • Curtains ere in shreds.
  • Junior suites have kitchenette and dining table.
  • Lovely view from the room
 of 5 bubbles Islandguy808, 6 days ago | Read review
“Don't stay there”
 of 5 bubbles cathyvclat2014, 1 week ago | Read review
“Get a Diamond head room”
 of 5 bubbles O4328KXgeorgeb, 1 week ago | Read review
“Maybe try a room facing Diamond Head not the city.”
 of 5 bubbles , 1 week ago | Read review
“try for a view room on floor 10 or higher”
 of 5 bubbles mochaman7, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question