We had a mountain view junior suite on the 17th floor which is surrounded by windows. Although we had a great view of Diamond Head, the zoo, and Kapiolani Park, you can also see the ocean as well. Facing Diamond Head, you also have a great city/suburb view as well to the left. The beds were comfortable, and there were no issues with the room. The only issue was that there was one elevator out of the three that was not working which caused a longer wait during peak periods. Lobby was very open, and inviting. Very close to the Waikiki Strip which is walking distance.
Since we went to Hawaii to attend a wedding, we didn't choose this hotel ourselves. What my husband and I loved about the hotel was the perfect location to the beach and our unobstructed view of the ocean from our balcony. We were not impressed with the lack of parking. We had to pay to park across the street, and annoyingly we kept having to update the time on the meter. We were surprised that we didn't have a coffee maker in the room, and the hotel didn't offer free coffee in the lobby. Instead, we had to pay $12.00 for two coffees at the lobby story. Our room was adjacent to the elevators, so my sleep was disrupted by the loud rumblings of the elevators. The Deck Restaurant and the pool are nice features. Overall, we had a comfortable clean room with a refrigerator but without other frills. Knowing how expensive Hawaii is, we probably couldn't get much better elsewhere.for the same price.…
If you are looking to come to Waikiki with family and rent a car, this hotel is not for you. They have extremely limited valet spots for guests, no waitlist to get a spot and give very poor instructions on where and how to park. The instructions they do give to park are also always full. You are basically on your own. Expect to park a mile or more away. We were never able to get a spot at the hotel valet because they expect you to be at their desks in a certain time frame in the morning. Maybe show some care for your customers by doing some basic hospitality management and create a wait list. The restaurant on the 3rd floor was not a place we wanted to have a dinner. Within 5 minutes of waiting up there both my wife and I had headaches from the searing volume of the live music. It seems to me this hotel relies solely on location and does the bare minimum to maintain the hotel rather than think about how they could improve guest experiences.…
Beautiful retro hotel perfect location, very close to the beach amazing food and friendly staff very affordable made my first time in Hawaii a pleasure I can't wait to go back The hotel had a quaint coffee shop for early risers that opened at 6:00 AM the hotel also had a wonderful restaurant and bar right next to the pool I was able to have all of my needs attended to from the time I walked in the door until the time I left
My family recently stayed at the Queen Kapiolani Hotel (twice!) while visiting Hawaii. Both stays were great, and I highly recommend staying at the Queen Kapiolani if you're looking for a hotel in the Waikiki area. The hotel is located near the east end of Waikiki, near Queen's Beach. The location is perfect, because it's only a one-block walk to the beach, but the area is still a bit quieter than the middle of the craziness of Waikiki. We really enjoyed the purified water dispenser in the lobby, as well as the free lei-making class that the hotel offers. The best thing about the hotel, however, is the staff. Everyone that we encountered at the hotel was friendly and helpful. When we arrived at the hotel a bit early after a long flight from Australia, the woman that worked at reception was kind enough to give us a room about 1.5 hours before the official check-in time of 3 PM. The only complaints that I have would be related to the parking and the elevators. There were no parking spots available at the hotel while we were there, so we had to park across the street in the zoo parking lot. The zoo parking is really close to the hotel (maybe more convenient than the hotel's valet parking) and a bit cheaper than the hotel parking, but you have to use your cell phone to pay for additional time after 4 hours, and it isn't always fun to stay up waiting for the text when you've just gotten off of a long flight. Perhaps the hotel could allow people making reservations to reserve a parking spot in advance. Also, there are only 3 elevators in the lobby, which means that you'll wait a bit for an elevator during busy times (there are about 20 floors, with around 15 to 20 rooms on each floor). To be fair, there's not much that management can do about either of these issues at this point, and the inconveniences were minor compared to what we've experienced at many other hotels. All in all, the Queen Kapiolani Hotel is a perfect place to stay near Waikiki, and I wouldn't hesitate to stay there again.…
My husband and I had an amazing stay at the Queen Kapiolani! From the second of walking into the hotel lobby we felt more relaxed and refreshed from all the hours of travel. Loved the laid back vibes of the lobby and I felt our room was super updated and clean. Loved the view from our room and would definitely book again!
Queen Kapiolani Hotel, all your staff are nice and helpful . Our room is clean and we have amazing stay. Nice view -Diamond head and Waikiki Beach. Highly recommend. Thank you all staff of Queen Kapiolani>
We were there 6 years ago and we loved it. This time we were so surprised. The hotel has been renovated and it is so nice. The staff were excellent and the beach is so close. Highly recommend!!! Stay at this hotel.
Queen Kapiolani hotel offers the best customer service and would rate it as the best hotel I ever visited. I recommend it to my travel plans in the future if I ever visited Hawai again. The stuffs are the best ,I still remember their Aloha smiles 😃 whenever I left that room to the lobby or to the Cafeteria. The wifi connection has been so helpful all throughout the conference. The location of the hotel was convenient for me personally ,makes it easy to just walk down the beach or shopping around the nearby shops . It makes life so much easier . I would reccomend my friends to must choose queen Kapiolani hotel whenever they travel to Hawaii in the future .
Queen Kapiolani Hotel is one of the best Hotels I've stayed with. You have staffs that smile and are helpful in times of need and assistance. It is located to where we can view the Diamond Head Crater and to Waikiki Beach for relaxation.