Just came back from a week stay in this resort. I was pretty excited to finally go somewhere after more than nine months of not. I have to say that if this wasn’t the “COVID-19” era, my review would probably be different. As it was I am a little disappointed in Hilton and am questioning why I prioritize them over other hotels. I am a diamond member, and I have to say that didn’t really mean anything to them. No diamond check in desk, and a 45 minute wait to check in. While the diamond desk wasn’t manned they certainly had someone at the timeshare desk (with no customers). I think the person checking me in was just as frustrated, she said the hotel wasn’t brining back enough staff yet. I have to believe they knew how many reservations they have. To keep the staff limited over New Years is just to invite frustration from your guests, people who you want to return. Very little was open in the hotel, no restaurants or shops (other than third party) so that means no free breakfasts for diamond members. They did give me a $10 credit each day, but I would have rather had the breakfast. Thank goodness for the onsite ABC store! They get five stars! No executive lounge in the hotel, which, by the way, this was one of the largest Hilton’s I have ever stayed at. I guess they feel like they don’t need it, but it is a perk I always enjoy and one of the reasons I keep my diamond status up. Housekeeping was very limited, I got two days in a seven day stay. In the past hotels would give you bonus points and such for skipping a housekeeping day, no such luck here, we were told it was limited up front. I asked about a room upgrade at check in, another supposed diamond level perk. They offered me a upgraded room, but at $50 more each day, so not really a perk. I took it and liked the room but given everything else, I dont think they should have charged for it. My number one criticism...the place is dated, old, and in sore need of upgrades, especially the pools! While it was shuttered for so much this year they should have done some sprucing up. At the cost you pay for a Hilton stay there are a lot of other choices on Waikiki. I would explore them. On a final note, I gave them three stars because I did enjoy myself and made the best of it. The staff (what few there were) were friendly. The location is okay, but its really at the end of Waikiki, there are better locations. …
This is a very large resort with many hotels and five pools. The paradise pool is very popular with families traveling with kids due to the slides. There are many places to eat through out the resort and to shop. Depending on where you ate the price could vary quite a bit. The ABC store was perfect for us. It had food, souvenirs, clothing, sunscreen, beer and wine. The staff at the hotel were very friendly and helpful. We used Costco travel so if you are a Hilton honors member you will not get points for your stay. This was very disappointing since we have gold status and would’ve loved to add points to our account. Again, this is a very large resort and was a perfect fit for myself and my 10 year old daughter. They have a short fireworks display on Friday evenings and were able to see them from our balcony. The only disappointing thing about our room was there was no microwave. We stayed in the Rainbow tower on the 26th floor and never heard anyone except in the hallways. I would definitely stay there again. …
Inforgettable Amazing stay. One of the best hilton we went to. We are diamond member of HH. Since we arrived all the staff did their best to make it a memorable stay. We were staying at the Ali’i tower. As a diamond member we were upgraded to a a room with breathtaking view. Also the HIlton team were very responsive to any comment we have. They sent immediately someone to replace the light bulb in the bathroom. Also the location of the hotel is very accessible. It is 5 min away from ala moana shopping mall. Nice restaurants are open in the village especially Rocky Teppan restaurants. There was also CJ for breakfast and blue water shrimps which is not bad at all. I see negtive comments that the hotel does not have open restaurants. But the village has round table for pizza CJ for burgers, hot dogs and breakfast and blue water shrimp and the teppan restaurant. They are all literally 3 min walk. I really did not understand why all those negative comments. Ali’i tower also had a private pool for Alii residents only which was a plus since sometimes the other pool could reach the maximum capacity The only drawback is it needed more kids activities. There were Lei making and Hula dance. But, It will be the case in every hotel because of COVID-19. Also during peak times there were some queues on the elevator but not that horrible sometimes they can take up to 10 min and other times just 1- 2 min. Honestly, I was so reluctant to go to this hotel when I read negative reviews after their re-opening. Fortunately, we did not cancel and spend 8 memorable nights in this beautiful hotel. I would advise to stay in Ali’i tower we really enjoyed the stay. …
The Hotel has VERY limited services available during COVID. Be warned that their website is NOT updated with what is currently available. If you pay more to have the perks of the Ali'i tower you will be in for a surprise when none of those perks are available. There are limited onsite food options, and expect long lines for each of those restaurants. For adults, be warned there are NO onsite bars open. The $50 resort fee per day gives you access essentially to the pool and beach. For those that know this area, there are MANY hotels and resorts along the beach that are currently open and back to safely providing many amenities, restaurants, bars, and other services. If you stay here at the Hilton it's essentially a place to sleep, you will need to walk to find food and things to do. Wish someone had told me this before I spent so much money, so I hope that I am able to save someone else the headache. Also, I completely understand the new world we currently live in with COVID. But, it is so easy to update a website with what is currently open rather than leaving it a surprise at check-in. It's borderline a scam to promote so much and charge for it, and then use COVID as the reason it's not open, you'd think that covid also runs their website.…
This was our 2nd time staying at the Hilton Hawaiian village. We always have a great room in the Rainbow tower, all views are incredible. Usually they have bars and restaurants open near the pool/beach, but due to covid, the only ones open were in the connected village of shops and restaurants. Everyone is helpful, but the front desk was under staffed and the lines made no sense. We waited numerous times in a line, and someone walked up in another line and was taken before us. This was the norm and really the only bummer of THIS trip. The other trip, we had no such issue. The beach in front of the hotel is perfect for chilling in a tube you can buy at ABC market. It was my favorite thing to do. Due to the amount of people, sunscreen, etc. the snorkeling is subpar there and visibility low, but you do see some fish. The other side of the reef has lots of turtles! Some un educated visitors would actually stand on the reef, which was frustrating to see. At some points it was so crowded with lots of crying babies, it was a bit like Disneyland. Once the weekend was over, it was much quieter. We love this place, it's not perfect, but close!…
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