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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
All reviewswelcome basketshaved icefront deskmarriott statuslounge chairs in the watermid century modernfood and beverage creditnoodle placeinternational marketplacefire pitrooftop barlarger suitesaltwater poolnordstrom rackhip hotelcomplimentary snacksmodern hawaiian
The hotel itself is beautiful and the rooms are great. They are modern and close to everything. The key negative was that they stuffed up my laundry so when I got it back it wasn’t cleaned. Wouldn’t have been a big deal but I’d sent...More
Thank Davecoop
Response from The_Laylow, General Manager at The Laylow, Autograph CollectionResponded 2 days ago
Mahalo for sharing your detailed feedback. We believe our mid-century modern decor and atmosphere create an experience that is unmatched in the Waikiki area, and we are pleased that you appreciated this. However, we do regret to learn how your laundry was handled, and for...More
We stayed two nights following a cruise. As we arrived quite early in the morning our room was not ready until mid-afternoon but they stored our luggage for us. Our room was on the 12th floor with a tiny balcony from which we could see...More
Location was great, right beside a shopping mall and Nordstrom Rack. There are restaurants around, famous Udon place right across the street. A few blocks away from Waikiki Beach. The staff was awesome, help us plan a Luau and car rental to drive around the...More
Thank behtehteh
Response from The_Laylow, General Manager at The Laylow, Autograph CollectionResponded 2 days ago
Aloha behteteh! It is pleasing to learn you had a satisfying stay with us. Our prime Waikiki location is conveniently located just a short walk from the beach, and close to all of the top shopping and dining destinations on our Island. It brings a...More
My wife and I stayed at the Laylow off Waikiki for our honeymoon. The check-in process was quick and we were in our room on the 10th floor quickly. The lobby/pool/restaurant area of the hotel is located above the street level so the hotel is...More
Thank KEVIN T
Response from The_Laylow, General Manager at The Laylow, Autograph CollectionResponded 2 days ago
Aloha Kevin T, we are thrilled you and your wife chose to stay at The Laylow for your honeymoon! I am glad your check-in experience was seamless, and that we were able to accommodate your desire to move to a room on our ho’okipa floors....More
Visiting Honolulu for the first time, I was pleased with The Laylow (Autograph Collection) as our home base for the week. The front desk staff provided great service and we truly enjoyed the evening entertainment at the Hideout restaurant. The hotel is centrally located in...More
1 Thank Tony M
Response from The_Laylow, General Manager at The Laylow, Autograph CollectionResponded 5 days ago
Aloha Tony! We are thrilled you chose to stay at The Laylow for your first trip to Honolulu. It is pleasing to know our front desk team was friendly and accommodating, and that you enjoyed the fun live entertainment we present at our on-site bar/restaurant,...More
Response from travelentuziast | Reviewed this property |
There’s no hotel shuttle though there are low cost shared transportation options from the airport.
If I’m honest, car hire is rather reasonable and there’s an abundance of cabriolets available. If you’re staying only in... More
There’s no hotel shuttle though there are low cost shared transportation options from the airport.
If I’m honest, car hire is rather reasonable and there’s an abundance of cabriolets available. If you’re staying only in Waikiki, perhaps it’s not important, but if you plan to see other parts of the island at your own pace, consider the flexibility and independence that a car would bring.
Response from travelmom2005 | Reviewed this property |
At the Laylow, it includes the normal things like WiFi and the newspaper, but there is also entertainment every evening and shave ice every afternoon. I was able to get this charge waived during a promotion at AAA through... More
At the Laylow, it includes the normal things like WiFi and the newspaper, but there is also entertainment every evening and shave ice every afternoon. I was able to get this charge waived during a promotion at AAA through Pleasant Holidays. The promotion ran in October for my February booking. I did have to watch my bill, though, because it was tacked on there, but after a brief conversation with the manager, she removed it. These fees are annoying, but especially since there were live performers every night, I was less annoyed. It created a lively, welcoming atmosphere.
