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Aqua Aloha Surf Waikiki, one of Waikiki's most popular hotels, is a boutique hotel located 2 blocks from the beach and steps from world-class dining and shopping. Guests enjoy our many hotel amenities including a pool, barbecue grill, use of beach chairs and towels, self-service laundry on-site, and WiFi access throughout the property. Our guest rooms feature flatscreen TVs with DVD players and movie rentals, microwaves, and a mini-refrigerator, and many have a private balcony.
This summary was created by AI, based on 28 recent English reviews.
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The Aqua Aloha Surf Waikiki has received mixed reviews from its guests. Some travelers laud the central location offering nearby beaches, dining options, and shopping, along with the hotel's basic amenities and responsive service. However, many voiced criticisms about an unwelcoming, neglected atmosphere, outdated decor, and high noise levels from the street.
While the cleanliness received appreciation from some, others pointed out issues with bugs and dirt. Value for money was another contentious point due to hidden fees and rooms in need of renovation, despite reasonable pricing for the location.
Location
Convenient
Atmosphere
Neglected
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Helpful
Amenities
Satisfactory
Location
Convenient
Travelers appreciate the hotel's central location, with easy access to beaches, restaurants, bars and shops. Many guests loved the convenience of being able to walk to these attractions.
Sheilab240098
Sep 2023 • 1 contribution
...Beds were comfy and location was awesome, you are at walking distance to the beach and all of the restaurants...
Treniegirl
Jul 2023 • 4 contributions
...The property really is a great location and has good potential to make a lot more money because it's close to everything, so outside of the hotel not meeting my standard everything turned out to be ok, but I have to honestly say if I had to choose again it wouldn't be this hotel...
knewdi611666
Jul 2023 • 1 contribution
Excellent service, great location and great price...
heusm
Jun 2023 • 71 contributions
Great location in Waikiki, very central to everything and accessible to plenty of buses...
09q7jx0n4q0xgcbv2023
May 2023 • 1 contribution
...Forget the rental car, this place is in an excellent location with restaurants, grocery stores, and the beach within easy walking distance...
hermesfl
Feb 2023 • 1 contribution
Great place to stay, ask for top floors, the view is breathtaking... location is the best and no crazy resort fees, free entrance to the museum with you room card, laundry room facilities and some rooms have a mini kitchen which i love!!...
aharre713776
Jan 2023 • 1 contribution
...It is an older building and the rooms are a little outdated, but for the price and location it is very reasonable...
rjcairo
Jan 2023 • 1 contribution
...Location to the beach and shops was central...
azakre297660
Jan 2023 • 1 contribution
Great location of the hotel, a few minutes from the beach!...
Riccardojag
Jan 2023 • 4 contributions
...The location it is in makes it nice and quiet at night...
Joseph K
Dec 2022 • 3 contributions
...We were a group of 10 looking for comfortable rooms to shower and sleep in a location where we could walk to beaches, bars and restaurants...
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Atmosphere
Neglected
Many travelers found the atmosphere of the hotel to be unwelcoming and neglected, with stained or dirty curtains, bedding, walls, and carpet. Some guests also complained about the lack of cleanliness in the rooms and the overall outdated decor.
Sheilab240098
Sep 2023 • 1 contribution
...They provide towels, water and they give you cute welcome beads when you check in...
CLBTSE
Jul 2023 • 147 contributions
...The lobby is open air and somewhat inviting...
heusm
Jun 2023 • 71 contributions
...Furniture was very oversized and in excess for the small size of the room.. Bar/restaurant on the property was closed the whole stay...
Vickilynn111
Apr 2023 • 149 contributions
...It is a let down when your curtains, bedding, walls and carpet are stained or dirty...
Riccardojag
Jan 2023 • 4 contributions
...From my first walk to the reception with the natural wind in the lobby I felt welcome instantly... The rooms have great windows and lanai...
Melina L
Nov 2022
...An older hotel, so the room needed repairs, painting etc. More towel racks, shelves, hooks etc...
JohnBruno9
Nov 2022 • 4 contributions
...Returned to the reception and we were immediately upgraded... The settee was dirty and had seen better days...
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Rooms
Dated
Travelers often found the rooms to be outdated, small, and in need of renovations. The cleanliness of the rooms varied, with some guests finding them clean and others complaining about dirt and stains.
Sheilab240098
Sep 2023 • 1 contribution
...Beds were comfy and location was awesome, you are at walking distance to the beach and all of the restaurants...
sasnks
Aug 2023 • 176 contributions
...Look at the receipt: $663.84 for ONE night in this crap hole...
Treniegirl
Jul 2023 • 4 contributions
...The rooms were very outdated, I'm talking about maybe like since the hotel opened... upon arriving to our booked room, it was extremely small, and not anything we could have stayed in for a week... Once we saw the room my husband went back down to speak with the front desk staff, which was VERY nice and accommodating and honestly, they were the reason I didn't check out and lose out on the already paid money because of the misleading pictures on the website, but because the staff was very understanding and really did their best to make us comfortable, we stayed... For that I'll give your hotel and average and not a poor...
CLBTSE
Jul 2023 • 147 contributions
...We were given a room on the 10th floor... The room had a mini fridge/freezer, which was adequate... We cut our stay short and made accommodations elsewhere...
heusm
Jun 2023 • 71 contributions
...Rooms were cleaned twice in 9 days. Coffee maker, TV, dvd and microwave in room... Luggage storage at no extra fee..
Room was a bit out dated and in need of renovations but still reasonable for the price, however very small, even for the deluxe sized rooms...
09q7jx0n4q0xgcbv2023
May 2023 • 1 contribution
The Aqua Aloha Surf is an older hotel, but is clean and has comfortable beds...
Vickilynn111
Apr 2023 • 149 contributions
...It is a let down when your curtains, bedding, walls and carpet are stained or dirty. There is $159 mandatory cleaning fee...
amyers2023
Apr 2023 • 1 contribution
I have never stayed anywhere this dirty and unkempt...
ezhuri224353
Apr 2023 • 1 contribution
...The room was in good shape and clean and the staff friendly and accommodating...
Lorna M
Feb 2023 • 5 contributions
...The room were clean and I really liked that we could arrange it so the cleaning staff came in every 3 days rather than every day...
hermesfl
Feb 2023 • 1 contribution
Great place to stay, ask for top floors, the view is breathtaking... location is the best and no crazy resort fees, free entrance to the museum with you room card, laundry room facilities and some rooms have a mini kitchen which i love!!...
aharre713776
Jan 2023 • 1 contribution
...It is an older building and the rooms are a little outdated, but for the price and location it is very reasonable...
Riccardojag
Jan 2023 • 4 contributions
...The rooms have great windows and lanai...
Joseph K
Dec 2022 • 3 contributions
Perfect place to stay if you plan to never be in your room. We were a group of 10 looking for comfortable rooms to shower and sleep in a location where we could walk to beaches, bars and restaurants...
sylvest2023
Dec 2022 • 1 contribution
Issue with assigning the correct bedding in 3 rooms that were booked.Twin beds assigned when queen beds were requested 6 months prior to arrival...
Janice A
Dec 2022 • 6 contributions
...They offered to clean the room and spray with Raid, but did not get outside professional company to spray...
miriamramos2022
Dec 2022 • 1 contribution
The room was nice and clean for my stay...
JohnBruno9
Nov 2022 • 4 contributions
We were allocated a room on the 9th floor. Opened the door and the caretaker/janitors trolley was in the room... He then turned up and said he was painting in the room which was small, well worn and just awful... We returned to the reception and booked out immediately... Definitely wouldn’t recommend staying there... The attached photos are from the upgraded room...
Melina L
Nov 2022
Beds were comfortable and our room was spacious. An older hotel, so the room needed repairs, painting etc...
Vlara07
Oct 2022 • 6 contributions
Had a great stay at this great establishment...
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Value
Expensive
Travelers frequently complained about hidden fees and thought the rooms needed updating. However, some found the pricing reasonable considering the location.
Sheilab240098
Sep 2023 • 1 contribution
...Host was very responsive through Airbnb and the price was really affordable I think we saved a lot by choosing this stay...
sasnks
Aug 2023 • 176 contributions
...I would bet this property was nice when new sometime in the late 60’s... Add on the bath area and the room is still smaller than a cabin on a cruise ship... The ENDLESS fees when checking in (also see pic)... Let’s see, there’s a:
Reservation fee (plus taxes) $30
Damage waiver fee (+ taxes) $40
Check out cleaning fee (+ taxes) $150
Plus, and get THIS, a $260 fee for the privilege of checking in (well $220 + $39.51 in taxes )!!!!!... Look at the receipt: $663.84 for ONE night in this crap hole... You can stay at a luxury hotel with beach front access for about 2/3 the amount...
knewdi611666
Jul 2023 • 1 contribution
Excellent service, great location and great price...
Treniegirl
Jul 2023 • 4 contributions
...upon arriving to our booked room, it was extremely small, and not anything we could have stayed in for a week... Good job on hiring great staff...
CLBTSE
Jul 2023 • 147 contributions
...Upon entering, we knew it was a mistake... We cut our stay short and made accommodations elsewhere... We just couldn’t stay there another night...
heusm
Jun 2023 • 71 contributions
...Luggage storage at no extra fee..
Room was a bit out dated and in need of renovations but still reasonable for the price, however very small, even for the deluxe sized rooms. Furniture was very oversized and in excess for the small size of the room.. Bar/restaurant on the property was closed the whole stay...
09q7jx0n4q0xgcbv2023
May 2023 • 1 contribution
The Aqua Aloha Surf is an older hotel, but is clean and has comfortable beds... So if you are looking to stay in the Waikiki area and don’t need to stay in a new fancy (expensive) hotel, this place fits the bill...
Vickilynn111
Apr 2023 • 149 contributions
...There is $159 mandatory cleaning fee...
hermesfl
Feb 2023 • 1 contribution
Great place to stay, ask for top floors, the view is breathtaking... location is the best and no crazy resort fees, free entrance to the museum with you room card, laundry room facilities and some rooms have a mini kitchen which i love!!...
aharre713776
Jan 2023 • 1 contribution
...It is an older building and the rooms are a little outdated, but for the price and location it is very reasonable...
Janice A
Dec 2022 • 6 contributions
...So they offered to move us but when I saw the other rooms saw tiny ones on the kitchenette counters too...
Melina L
Nov 2022
...An older hotel, so the room needed repairs, painting etc... Underground parking is expensive, and does not even give you a full 24 hrs for the $28...
JohnBruno9
Nov 2022 • 4 contributions
...We returned to the reception and booked out immediately... Definitely wouldn’t recommend staying there...
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Cleanliness
Meticulous
Many travelers appreciated the cleanliness of the hotel, with some noting the regularity of housekeeping services. However, there were a few complaints about issues like bugs and misplaced janitorial items.
Sheilab240098
Sep 2023 • 1 contribution
...Reservation said no housekeeping but they still came and cleaned and will pick up our trash when we left it out the door when it got full... They provide towels, water and they give you cute welcome beads when you check in... Front desk was always very sweet and housekeeping ladies were very sweet as well...
Francine A
Aug 2023 • 1 contribution
...We were missing a glass and when I asked for one, they got housekeeping to bring it up to us...
CLBTSE
Jul 2023 • 147 contributions
...The lobby is open air and somewhat inviting...
heusm
Jun 2023 • 71 contributions
...Rooms were cleaned twice in 9 days...
Emily R
Jun 2023 • 1 contribution
The Front Desk and Housekeeping staff were great and friendly...
09q7jx0n4q0xgcbv2023
May 2023 • 1 contribution
The Aqua Aloha Surf is an older hotel, but is clean and has comfortable beds...
Vickilynn111
Apr 2023 • 149 contributions
...There is $159 mandatory cleaning fee... How well are they cleaning if there was a dead bug in the coffee pot...
ezhuri224353
Apr 2023 • 1 contribution
...The room was in good shape and clean and the staff friendly and accommodating...
Lorna M
Feb 2023 • 5 contributions
...The room were clean and I really liked that we could arrange it so the cleaning staff came in every 3 days rather than every day...
Riccardojag
Jan 2023 • 4 contributions
...From my first walk to the reception with the natural wind in the lobby I felt welcome instantly...
azakre297660
Jan 2023 • 1 contribution
...Free drinking water in the lobby was a great addition...
miriamramos2022
Dec 2022 • 1 contribution
The room was nice and clean for my stay...
Joseph K
Dec 2022 • 3 contributions
...We were a group of 10 looking for comfortable rooms to shower and sleep in a location where we could walk to beaches, bars and restaurants...
Janice A
Dec 2022 • 6 contributions
...They offered to clean the room and spray with Raid, but did not get outside professional company to spray...
JohnBruno9
Nov 2022 • 4 contributions
...Opened the door and the caretaker/janitors trolley was in the room...
Melina L
Nov 2022
...More towel racks, shelves, hooks etc...
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Service
Helpful
Travelers praised the hotel's service for its friendly and responsive staff. They were also appreciative of the helpfulness, accommodations for special needs, and the quick resolution of issues.
Sheilab240098
Sep 2023 • 1 contribution
...Reservation said no housekeeping but they still came and cleaned and will pick up our trash when we left it out the door when it got full... They provide towels, water and they give you cute welcome beads when you check in... They also gave us a special place to park our huge cargo van... Host was very responsive through Airbnb and the price was really affordable I think we saved a lot by choosing this stay... Called front desk and they solved it immediately but it was my fault and then they explained the purpose of the green energy card... Front desk was always very sweet and housekeeping ladies were very sweet as well...
Francine A
Aug 2023 • 1 contribution
...I’m
Thankful that they were able to accommodate my special needs... Waikiki was all new to us and the staff was very helpful to let us know what we needed to know without hesitation... We were missing a glass and when I asked for one, they got housekeeping to bring it up to us...
sasnks
Aug 2023 • 176 contributions
...Let’s see, there’s a:
Reservation fee (plus taxes) $30
Damage waiver fee (+ taxes) $40
Check out cleaning fee (+ taxes) $150
Plus, and get THIS, a $260 fee for the privilege of checking in (well $220 + $39.51 in taxes )!!!!!...
knewdi611666
Jul 2023 • 1 contribution
Excellent service, great location and great price. Serviced every 3 days, and extra towels when needed, free beach towels whenever required, pool, ice machine, water filter, and free current DVD machine... Friendly , helpful staff, and an awesome deli supermarket 5 min walk on Kuhio ave...
Treniegirl
Jul 2023 • 4 contributions
...I planned a trip for 3 couples to visit the Island... Once we saw the room my husband went back down to speak with the front desk staff, which was VERY nice and accommodating and honestly, they were the reason I didn't check out and lose out on the already paid money because of the misleading pictures on the website, but because the staff was very understanding and really did their best to make us comfortable, we stayed... But thanks to Mrs. Maria and the other guys who help to make our stay pleasant and comfortable we appreciate your hospitality and you guys made it worth it... For that I'll give your hotel and average and not a poor...
jacqueline r
Jul 2023 • 31 contributions
...Special shout out to Davery and Lance!! Great job guys for making me feel like I was the only guest at the hotel...
CLBTSE
Jul 2023 • 147 contributions
We were greeted by the extremely friendly staff... We were given a room on the 10th floor... The room had a mini fridge/freezer, which was adequate...
heusm
Jun 2023 • 71 contributions
Great location in Waikiki, very central to everything and accessible to plenty of buses. Rooms were cleaned twice in 9 days... Coffee maker, TV, dvd and microwave in room...
Emily R
Jun 2023 • 1 contribution
The Front Desk and Housekeeping staff were great and friendly... They have towels and beach chairs to borrow...
ezhuri224353
Apr 2023 • 1 contribution
...The room was in good shape and clean and the staff friendly and accommodating...
vparam822844
Mar 2023 • 1 contribution
...Very responsive staff, they helped with many things by text, and had a luggage scale I could borrow to weigh my checked bags...
Lorna M
Feb 2023 • 5 contributions
The staff was so wonderfully friendly and helpful. The room were clean and I really liked that we could arrange it so the cleaning staff came in every 3 days rather than every day...
hermesfl
Feb 2023 • 1 contribution
...The whole team is amazing and caring !...
Riccardojag
Jan 2023 • 4 contributions
...From my first walk to the reception with the natural wind in the lobby I felt welcome instantly. The whole team that work here are in tune with each other... The hospitality and kindness is embraced by the guests as they walk smiling...
azakre297660
Jan 2023 • 1 contribution
...We got a really good welcome and the staff was helpful answering our questions. Free drinking water in the lobby was a great addition...
aharre713776
Jan 2023 • 1 contribution
...The staff are all fantastic and extremely friendly and helpful!...
miriamramos2022
Dec 2022 • 1 contribution
The room was nice and clean for my stay...
JohnBruno9
Nov 2022 • 4 contributions
...Opened the door and the caretaker/janitors trolley was in the room... Returned to the reception and we were immediately upgraded... We returned to the reception and booked out immediately...
Melina L
Nov 2022
...Staff was very friendly and willing to help...
Vlara07
Oct 2022 • 6 contributions
Had a great stay at this great establishment. Everything was in walking distance, there were amenities, and the staff is friendly enough to give you tips on having a great experience in Oahu... Mahalo Aqua Aloha surf Hotel for a great experience...
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Amenities
Satisfactory
Travelers appreciate the hotel's basic amenities like towels, a mini-fridge, and a pool, as well as extra services like a DVD machine and luggage scale. Some found issues with the placement of things like the A/C.
Sheilab240098
Sep 2023 • 1 contribution
...Beds were comfy and location was awesome, you are at walking distance to the beach and all of the restaurants. They provide towels, water and they give you cute welcome beads when you check in... They also gave us a special place to park our huge cargo van... Front desk was always very sweet and housekeeping ladies were very sweet as well... It also has a patio which had a pretty view from our room...
Francine A
Aug 2023 • 1 contribution
...I’d recommend this place anytime... We were missing a glass and when I asked for one, they got housekeeping to bring it up to us...
CLBTSE
Jul 2023 • 147 contributions
We were greeted by the extremely friendly staff... The lobby is open air and somewhat inviting... We were given a room on the 10th floor... The a/c was literally on the outside wall next to the bed—so, it was blowing directly on the head of the bed... The room had a mini fridge/freezer, which was adequate... We cut our stay short and made accommodations elsewhere...
knewdi611666
Jul 2023 • 1 contribution
Excellent service, great location and great price. Serviced every 3 days, and extra towels when needed, free beach towels whenever required, pool, ice machine, water filter, and free current DVD machine... Friendly , helpful staff, and an awesome deli supermarket 5 min walk on Kuhio ave...
Treniegirl
Jul 2023 • 4 contributions
...But thanks to Mrs. Maria and the other guys who help to make our stay pleasant and comfortable we appreciate your hospitality and you guys made it worth it...
heusm
Jun 2023 • 71 contributions
Great location in Waikiki, very central to everything and accessible to plenty of buses... Coffee maker, TV, dvd and microwave in room...
Emily R
Jun 2023 • 1 contribution
The Front Desk and Housekeeping staff were great and friendly... They have towels and beach chairs to borrow... Perfect place for what we needed as a family...
09q7jx0n4q0xgcbv2023
May 2023 • 1 contribution
The Aqua Aloha Surf is an older hotel, but is clean and has comfortable beds. Forget the rental car, this place is in an excellent location with restaurants, grocery stores, and the beach within easy walking distance... Public transit is just around the corner, and all the tour businesses know where this place is... So if you are looking to stay in the Waikiki area and don’t need to stay in a new fancy (expensive) hotel, this place fits the bill... Okay the pool is small, but the ocean is minutes away and it’s gigantic!...
Vickilynn111
Apr 2023 • 149 contributions
...Had to bring the patio chairs in if you didn't want to sit on the bed...
vparam822844
Mar 2023 • 1 contribution
...Very responsive staff, they helped with many things by text, and had a luggage scale I could borrow to weigh my checked bags...
Lorna M
Feb 2023 • 5 contributions
The staff was so wonderfully friendly and helpful. The room were clean and I really liked that we could arrange it so the cleaning staff came in every 3 days rather than every day...
hermesfl
Feb 2023 • 1 contribution
Great place to stay, ask for top floors, the view is breathtaking... location is the best and no crazy resort fees, free entrance to the museum with you room card, laundry room facilities and some rooms have a mini kitchen which i love!!...
Riccardojag
Jan 2023 • 4 contributions
...From my first walk to the reception with the natural wind in the lobby I felt welcome instantly... The location it is in makes it nice and quiet at night... The rooms have great windows and lanai... The beds are awesome, been sleeping like a baby... The pool is great place to refresh after your island excursion or have a lazy day...
azakre297660
Jan 2023 • 1 contribution
Great location of the hotel, a few minutes from the beach! Close to a lot of restaurants and supermarket... We got a really good welcome and the staff was helpful answering our questions... Free drinking water in the lobby was a great addition...
rjcairo
Jan 2023 • 1 contribution
...The view and proximity of Waikiki was impressive. Location to the beach and shops was central...
Joseph K
Dec 2022 • 3 contributions
Perfect place to stay if you plan to never be in your room. We were a group of 10 looking for comfortable rooms to shower and sleep in a location where we could walk to beaches, bars and restaurants... Aqua Aloha Surf Waikiki was exactly that...
miriamramos2022
Dec 2022 • 1 contribution
The room was nice and clean for my stay... It is nice to have cooked food available at a resort... Vending machines and the ice machine were a plus...
JohnBruno9
Nov 2022 • 4 contributions
We were allocated a room on the 9th floor... Returned to the reception and we were immediately upgraded... The attached photos are from the upgraded room...
Vlara07
Oct 2022 • 6 contributions
Had a great stay at this great establishment. Everything was in walking distance, there were amenities, and the staff is friendly enough to give you tips on having a great experience in Oahu... I definitely recommend this establishment to anyone... Mahalo Aqua Aloha surf Hotel for a great experience...
crak414580
Oct 2022 • 1 contribution
...Close to the beach but in a quiet neighborhood. Easy walking distance to eateries and of course ABC stores... Zoo and aquarium a short walk away... and here are some additional words because they said I did not say enough...
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Horrible here it used to be good. Get rid of the ANTS and COCKROACHES they have taken over. We checked other rooms but also bad. No reason for bad attitude from front desk three people. They just do not care and make excuses. We wanted to go to a different hotel but they would not refund the remaining nights.
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Date of stay: January 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hospitality is unmatched! Everyone is friendly and helpful. The staff is the absolute best! Special shout out to Davery and Lance!! Great job guys for making me feel like I was the only guest at the hotel.
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Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki
Responded Aug 1, 2023
Aloha Jacqueline R, Mahalo nui loa for your kind review! Here at the Aqua Aloha Surf our aim is provide you with a value option when visiting 'Oahu, as well as continuing to provide excellent service. We appreciate your kind feedback regarding our team members Davire and lance! We will be sure to pass along your kind comments directly to management. We are grateful to call you part of our 'ohana, and look forward to hosting you time and again A hui hou,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We have visited the islands on 7 occasions and always stay at Aqua aloha surf and recommend it to our friends, great location and friendly staff, easy to get to all attractions and restaurants and a short walk to Waikiki beach with great views from the balcony
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi everyone, I have just returned from a great 15 day vacation at the Aqua Aloha Surf hotel and here is my review. To start, this vacation marked my third time visiting the beautiful island of Oahu. The Aqua Aloha Surf hotel in my view is a great bang for your buck, this is an older hotel and sure it could use some love but generally speaking everything works and the location is right on. Waikiki beach is a five to seven minute walk depending on your pace, but on the other hand you’re a one minute walk to a great food market on the second floor in the building next door the Lilia. The pool is small but quaint, sure there could be more long chairs but it never filled up the time I was there. Also, if you have a car the street Ala Wai Boulevard on the corner offers the possibility to park for free, otherwise the Aqua Aloha offer guest parking for $35 per night. The room they gave me was on the fifteenth floor room 1510 which offered a stunning corner view of Waikiki. Fridge, coffee maker, microwave and safe are standard in the rooms. King size bed was comfortable and decent linens. The elevators were fast, and on the ground floor you will find a water purifier dispenser machine for some free cold water and there’s ice machine as well. You can borrow beach towels and portable chairs from reception, I didn’t find the chairs to be comfortable. The staff is great and very helpful, thank you to the management as well. So for the final question, would I return to the Aqua Aloha Surf? Absolutely! Had a great time there and I recommend you should try it. Hang loose, …
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Date of stay: October 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My significant other and I stayed in the DELUXE ROOM, but things, except for the TV, look old. This is a condo, not a hotel; thus, many restrictions exist here. For example, no toaster is provided because anything that is fire hazard is prohibited in the condo. The ad for kitchen is misleading because the counter and the sink cannot even accommodate simple washing of the dishes. The typical sink exists in most hotels for guests to make tea/coffee is 2-3 times larger and provides ease of use much greater. The bathroom is small, and the sink continued to drain slowly even after a maintenance person came to fix it. The customer service deserves only 1 star because when only one person was working at the front desk and was busy, he or she was impatient with customer. This is a 16-floor building, but it has only 2 elevators. When I was there, even though the building still had a lot of empty rooms, sometimes the wait for the elevator was long.…
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Date of stay: October 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Aqua Aloha Surf Waikiki
Responded 4 weeks ago
Dear Lien, Mahalo for taking the time to review your stay. Please note that since you’ve booked from a different management company, we encourage you to reach out to them directly to make sure your concerns are heard and resolved. With Aloha, Timothy Clark General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is so convenient to many points of interest. Friendly staff and comfortable room. Vinh helped us with our check in process and was super friendly as well as giving us advice on our inquires of the location and certain points of interest.
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Date of stay: October 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is very good, just 5-6 minutes to walk down to Waikiki beach. Pleasant and helpful staff. Having stayed before I noted better and more quiet Ac´s. Rooms are individually owned with some varying qualities. If you are a light sleeper like me be aware of the noice problems from the street. The windows are probably from the 60ies and don't have any noice proofing qualities. Two high buildings facing each other amplifies the sound travelling up from the street. Look for a room at the back if you can. Sizeable fridge, micro and coffeemaker is an added plus. Chilled water provided in the lobby. A clean room well serviced but not every day. Beach towel provided with your "towel card ". The breakfast provided some years ago disappeared during covid. Buy a fresh papaya, lime, bagel and make your own coffee for breakfast.…
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location was great walking distance to shops and malls and food. Close to Waikiki Beach. The views were amazing. The rooms were too small laundry room was located in the basement where it was very hot. The machines had issues. I still have pending transactions for the washing machine I hope to be reimbursed, soon again I can’t stressed enough that the rooms were very tiny not what I was expecting, but it was a place to lay my head. We were in town on a mission. We enjoyed our time there. The pool was OK the couple of hours that the sunshine on it the rest of the time, it was shady and the water was cold
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Aqua Aloha Surf Waikiki
Responded 4 weeks ago
Dear Antoinette1371, Mahalo for reviewing our hotel. We’re delighted to know that you loved our location and beautiful views. That being said, we are saddened to hear that certain aspects didn’t leave a great impression. We’d surely relay your valuable insights to our team in order to make the necessary changes. We hope we can welcome you back soon for a seamless experience. With Aloha, Timothy Clark General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is obviously one of the cheaper hotels in Waikiki, but even with the low-ish price I didn’t expect there to be so many ants in my room upon arrival. The Wi-Fi also doesn’t work at all. I stayed there for 7 days and the Wi-Fi worked for maybe an hour or two total over that whole week. The staff were nice enough, but I would just spend a little extra money and not stay in this hotel. The location is nice, but again waking up with ants all over us wasn’t fun. We’re from Maui so understand bugs are typical in Hawaii but there’s usually only ants this bad when a room is dirty. There’s also only room service every 3 days which may contribute to the ants.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Aqua Aloha Surf Waikiki
Responded 4 weeks ago
Dear Izzybuzzy1, Mahalo for taking the time to provide feedback on your stay. We're saddened to hear about your vacation experience, and we apologize for any shortcomings during your time with us. This is not the kind of experience we want our guests to remember us by. We'd be sure to share these insights so that necessary changes can be made. We hope we can get a second chance to welcome you back for a seamless experience. With Aloha, Timothy Clark General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My recent experience at the Aqua Aloha Surf Hotel in Waikiki was marred by deceptive pricing practices. In July, I made a reservation through GOVX/MEMBER SERVICES that explicitly excluded any mention of a resort fee. The terms clearly stated this exclusion during both the reservation process and on my confirmation. However, when I attempted to rebook the same reservation, a new line appeared, stating, "An additional resort fee charge of $259.49 will be charged at the hotel at check-in. Please contact the hotel with any questions or details about this fee." This sudden and unexpected inclusion of a substantial resort fee was not only misleading but also left a bitter taste in my mouth. Such misleading pricing practices are unacceptable, and I intend to dispute this charge. I will also bring this issue to the attention of relevant government and consumer agencies. It's disappointing that a hotel would engage in such tactics, and I would caution others to be wary when booking at the Aqua Aloha Surf Hotel in Waikiki. Honesty and transparency should be fundamental in the hospitality industry. To add insult to injury, I am currently in the 3rd room given to me the day I checked in. They are all in various stages of terrible physical and unclean/unsafe condition.…
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Aqua Aloha Surf Waikiki
Responded Oct 18, 2023
Dear N1396TZtg, We are disappointed to hear about your experience and apologize for any shortcomings. This is certainly not the kind of impression we aim at providing to our guests. Please connect with us directly so that we can discuss these issues in greater detail. We hope to hear from you soon. With Aloha, Timothy Clark General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AQUA ALOHA SURF WAIKIKI $102 ($̶1̶4̶7̶) - Updated 2023 Prices & Hotel Reviews - Oahu, Hawaii
Frequently Asked Questions about Aqua Aloha Surf Waikiki
Which popular attractions are close to Aqua Aloha Surf Waikiki?
Nearby attractions include The Magical Mystery Show at Hilton Waikiki Beach (0.3 miles), International Market Place (0.2 miles), and Blue Note Hawaii (0.3 miles).