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Ala Moana Honolulu by Mantra

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410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Traveler (1166)
Room & Suite (541)
Pool & Beach (61)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#53 of 94 hotels in Honolulu
Location
4.4
Cleanliness
4.2
Service
3.9
Value
3.8
GreenLeaders Silver level

Honolulu’s landmark hotel is beside the world’s largest open-air shopping mall, and a short stroll to the inviting waters of the Pacific. Choose from over 1000 rooms, each with free WiFi and either mountain, city or ocean views. Some larger suites also include kitchen facilities. A host of dining options exist within the hotel, including a restaurant on the 36th floor. Ala Moana Hotel also offers nearly 15,000 square feet of flexible meeting space, up to nine meeting rooms and WiFi and satellite conference facilities.

Refurbishment Notice:

Ala Moana Hotel by Mantra will commence a refurbishment of our ground floor lobby, pool deck and landscaping starting February 25th, 2020. The project will be completed over three phases, with the main reception lobby due to be finished by the second week of April and the Starbucks lounge following in the first week of June. Unfortunately the swimming pool will be closed from the beginning of March 2020 until the beginning of June, as we transform this space. We thank you very much for your patience and understanding during this exciting project.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Video game console
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbor View
Languages Spoken
English
4931Reviews85Q+A100Room tips
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Lyann L wrote a review Yesterday
1 contribution
Had a hard time to checking in. Booked 2 rooms but they made up and gave only 1 room. Had to got back in the line and find a manager help for the second room. Also booked with ocean view but they gave us the regular room without view. Total for checked in over 2 hours. So disappointed.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephen F wrote a review Yesterday
4 contributions
The Ala Moana hotel has long had two issues that are really not acceptable: understaffed front desk and insufficient elevators. Iʻd like to think the hour spent in line while my disabled wife waited uncomfortably was a fluke or an effect of COVID labor shortages, but itʻs been like that for years prior to COVID. It just really became intolerable with my wifeʻs physical issues and no alternative such as checking in online. Thatʻs actually absurd- the few desk clerks spent about 8 minutes per guest, when everything they are asking or doing could have been completed online prior to arrival. Maybe the TWO open stations would have been sufficient. What was never sufficient is the elevator capacity, and thatʻs not going to be fixed in the current building. At peak times, one can wait 15 minutes to get an elevator, making your total time from walking in to reaching your room well over an hour. Any arrival or departure from the hotel must be planned with elevator delays in mind.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Be sure to ask which way the room faces- you can be looking at the ocean, at the mountains, or at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nat C wrote a review Aug 14
1 contribution
Great stay, good location and fantastic service. Close to local buses and Ala Moana Shopping Centre. It is about a good 15-20 minute walk into the main strip of Waikiki. Housekeeping team was great. Concierge could give better directions.
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Date of stay: August 2022
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christopher K wrote a review Aug 10
1 contribution
Took a risk and booked this unknown property for an August 2022 stay. The website touted "Newly refurbished", which I fell for. In truth, the lobby and public areas have been recently done and are some of the nicer ones in this neighborhood. The location of the property can't be beat. A short walk from Oahu's most exclusive, shopping malls; and, a short walk to one of the most beautiful beaches on the south shore of Oahu, Ala Moana. Parking: The parking lot is substantially undersized for the size of the hotel. Over the five days I stayed there the lot was frequently out of space to park. Even though you pay an additional $30-40/night for parking. The spaces are tight and difficult to navigate into, because of the terrible layout of the lot. We had a new door-ding or scratch on our rental vehicle doors almost every morning, due to the close proximity of other vehicles. Check-In: You will likely experience a 45-60 minute check-in line. When we arrived, there were seven front-desk kiosks operating with friendly staff. We were the sixth guest in line for check - in. Including the short line, our check-in experience took 25 minutes. Throughout our stay there, we witnessed lines of more than 30 guests waiting to check-in. Other than the modern, plastic room-key, the hotel uses some antiquated reservation system that makes you feel like you're checking into a 12-room motel in the middle of nowhere. Sound: The six elevators have been modernized and are relatively efficient. But if your room is within five rooms of the elevator bank on each level, be prepared for a loud night. I've never experienced so much sound transmission in a hotel before. The rooms were average size, perhaps even slightly larger than average. The bathroom was in need of an update/refresh, including better air exhaust and circulation. It had this aged musty smell, and the tub surround looked pitiful. Felt like a 30-40 aged property. There were over-filled trash containers near the elevators on our floor. They weren't emptied for more than 48 hours. (It was the same trash that had accumulated.) It's details like this that make me feel that the property is under-staffed; or that the staff don't care. The room AC-cooler was surprisingly efficient and quiet. Definitely a surprise, given the let-downs in other areas of the hotel. The breakfast buffet was above-average in quality. We were there promptly at 6:30AM at opening, and found it to be a highlight of the hotel experience. Over the years I've stayed at several different properties in this area. They all are of similar age, mostly with similar issues to what I described here. All are extremely overpriced for the quality of experience and service.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Good access to Ala Moana shopping and Beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha and thank you for this very thorough review of your experience at the Ala Moana Hotel by Mantra. Indeed we have some work to do to bring the guest rooms to a more modern standard and have begun the early stages of that process. In recognition of the volume of vehicles on site, we have partnered with the area parking lots to allow for over flow parking; however I completely understand the expectation we set when we take payment at check in yet have to rely on our partnerships to accommodate our guests. Thank you for also pointing out such high notes as our breakfast buffet. We look forward to the opportuntiy to welcome you back with these items addressed fully.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elsie Kealoha wrote a review Aug 9
Honolulu, Hawaii3 contributions
Small room. Smelly, dirty dusty. Paid $305 for 1 night stay in a shoebox type room. Very disappointed. Wi-Fi did not work. Bathroom smelled bad. Room smelled like it had been vacant for a while. The receptionist was very kind and tried her best to accommodate but unfortunately my request was not met
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha elsekealoha, Thank you kindly for taking the time to provide your feedback. My sincerest apologies for the poor condition of your room especially at that rate. We encourage guest to book directly to leverage the best possible rates and the full services provided by the hotel. Mahalo nui for taking the time to provide this feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard W wrote a review Aug 9
Kailua-Kona, Hawaii6 contributions5 helpful votes
Hotel is right next to the huge Ala Moana mall. Many places to eat within easy walking distance and very near a beautiful park with a great swimming beach. The pool complex is very nice with lots of shady lounge areas. Star was super friendly. Hugh end Steak house on top floor with beautiful views of Diamond Head and Waikiki.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha Richard W, Mahalo for staying with us at the Ala Moana Hotel by Mantra. I'm so pleased to hear you enjoyed your stay, especially Signature Prime Steak and Seafood and the service provided by all our associates. I appreciate the time you took to provide a review and we hope to welcome you back on your next trip to Honolulu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brix510 wrote a review Aug 8
San Jose, California951 contributions99 helpful votes
The location if this place is very nice but the overall condition of the room, slow check in and service make this place not worth the $200+/night most will have to pay after taxes and fees. The overall amenities are decent, but it has limited dining, no hot tub, and very few shops to get things from.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha Brix510, Thank you for the time and effort you took to provide this review of your Ala Moana Hotel by Mantra experience. Your feedback is graciously accepted and noted. We will be addressing the lengthy check in time diligently over the coming weekends along with our service delivery. We sincerely hope to welcome you back to enjoy the full complement of outstanding service, impeccably clean guest rooms, and creative culinary offerings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WaSunlover wrote a review Aug 3
Kailua Kona285 contributions179 helpful votes
This was a last minute getaway and our first time at this hotel. Had always wanted to stay here. It was a very convenient location for buses, convenient location next to the mall and walking to Waikiki and the local neighborhoods for good eating places. The hotel staff member at check in could have been better at informing us about what was at their hotel instead of chuckling and saying there is no map of things or an info sheet, and just that they’re 2 towers. Well I knew that, I would have preferred having him share things about the hotel as a first timer. Usually hotels would have information about their restaurant, cafe, pool/spa information, etc, so we felt a bit lost. Their bar was not even in operation yet, and their pool area which we saw the last day still looked like in renovation. They have a side door into the hotel which does not work but you can exit, making it a nuisance to walk all the way to the main lobby entrance. Not sure if this is normal, but the room’s carpet was still wet from shampooing I would think; I took off my shoes and wondering why my socks were wet. The partial ocean view room did not allow for me to open the sliding door which was disappointing and had to stand to enjoy the view or slouch down in a chair to look out having a “balcony fence bar” in the viewing way. Sure wish I knew this before I spent extra for partial ocean view room 1254, nice view of Ala Moana Center parking lot. Our second day here, our room keys did not work as we tried to get into our hotel room, but it did work in the elevator just prior. The next day the toilet which was having trouble flushing when we first arrived at the hotel, decided not to work; we luckily got in touch with a lady in housekeeping at 4pm to try to contact maintenance to fix it. We did not want to wait all evening so we left the room hoping that they would fix while we went for dinner. Came back at 10;30pm and still was not fixed, so called maintenance to come fix it which they came in 10 minutes or so just to use a plunger. Even housekeeping could not lend me one them self for me to originally try to fix myself at 4pm. The walls are thin and very annoying especially at 6am in the morning with people talking on their cell phone, yelling, talking loudly in the hallway, or at someone’s door, having conversations. The experience staying at this hotel was not going well, we were ready to leave on our 4th day. Pretty sad customer service, no warmth or Aloha, just feel like a “number,” or a business traveler, unfortunately our bad experiences reminds us of a stay at a Hyatt years ago, paying very high prices and never to return again.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha WaSunlover, Thank you kindly for the time and effort provide this feedback on your recent stay. I sincerely apologize that we missed meeting or exceeding your expectations on in so many areas. I welcome the opportunity to speak with you directly to better understand what occurred over the course of your stay. Please feel free to contact me directly at matthew.mcguigan@alamoanahotel.com. I welcome the opportunity to regain your trust and loyalty.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John A wrote a review Aug 1
Ohio2 contributions4 helpful votes
I travel frequently to the islands for business, I typically do not leave a review unless it was a terrible experience or a fantastic one. In this case it was a fantastic one. This is the first stay I’ve had in a long time where it felt like a home away from home. The manager Jamie approached me while in line to check in and she spoke as if she knew me my whole life, it was incredible. The young lady made my experience at this hotel finally feel like I had a piece of home with me, that is priceless when you spend majority of your time traveling. I also enjoyed the cafe for breakfast, more variety than a lot of other places I’ve been. I look forward to my next visit
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha johnaL7723BW, Thank you so much for the 5 Star review of your Ala Moana Hotel by Mantra experience. I'm so pleased to hear you enjoyed your stay, especially the wonderful connection you had with Jaymie. Your feedback is great motivation for us to continue to delivery truly memorable experiences. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tony wrote a review Jul 2022
1 contribution
The only positive I have about this hotel is the service of the staff. Aside from that, too many problems, some fixable, some not. $35 per day for parking and frequently not enough parking in their parking garage, which they also sell to the general public. It wasn't uncommon to have to park a quarter mile away. Not acceptable practice for this rate. The elevators are problematic. Frequent queues in the lobby due to misoperation of the elevators. I often had elevators close in my face as people had exited and had to press the call button again and wait again. This is a problem management could look into fixing. The worst part is the noise. The walls seemed paper thin and I heard too much pounding, drawers opening, bass from music, and other nonsense frequently when trying to sleep at night, and on a work trip with odd shift hours. Even a Motel 6 isn't this noisy. Not an easy fix for management, but still a significant problem for the traveler. I cannot in good conscience recommend this hotel.
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Date of stay: July 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 3 weeks ago
Aloha TonyBCali, Thank you for taking the time to provide your feedback on your experience at the Ala Moana Hotel by Mantra. I sincerely apologize for the inconvenience experienced with our elevator malfunction as well as any noise that may have impacted your stay. To address the parking challenges, we are working with area lots to partner with ensuring we can offer the same great parking fees we offer at the near by lots. I understand the frustration and will continue to seek solutions for this challenge. I appreciate the time you took to provide this review and we sincerely hope to welcome you back on your next trip to Honolulu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$204 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ala moana hotel, hotel ala moana, ala moana honolulu
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
1115
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Frequently Asked Questions about Ala Moana Honolulu by Mantra
Which popular attractions are close to Ala Moana Honolulu by Mantra?
Nearby attractions include Ala Moana Center (0.3 miles), Don Quijote (0.2 miles), and Fabric Mart (0.3 miles).
What are some of the property amenities at Ala Moana Honolulu by Mantra?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ala Moana Honolulu by Mantra?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ala Moana Honolulu by Mantra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ala Moana Honolulu by Mantra?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Ala Moana Honolulu by Mantra?
Conveniently located restaurants include The Signature Prime Steak & Seafood, Tanaka of Tokyo West, and California Pizza Kitchen.
Are there opportunities to exercise at Ala Moana Honolulu by Mantra?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Ala Moana Honolulu by Mantra?
Yes, dry cleaning and laundry service are offered to guests.
Does Ala Moana Honolulu by Mantra offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ala Moana Honolulu by Mantra?
Many travelers enjoy visiting Experience Nutridge (2.2 miles), Iolani Palace (1.7 miles), and Shangri La (3.7 miles).
Does Ala Moana Honolulu by Mantra have any great views?
Yes, guests often enjoy the harbor view available here.