412 Lewers St, Honolulu, Oahu, HI 96815-2436
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About
#16 of 94 hotels in Honolulu
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.6
Travelers' Choice
An authentic Waikiki experience awaits you at this vibrant new hotel located in the center of the action. With handcrafted design elements, surf-culture throwback & modern touches, you'll feel the energy of Waikiki at the Surfjack Hotel & Swim Club. The Surfjack is home to stylish apparel shop, Banks Journal, and Mahina & Suns. Guests also gather at the Swim Club - our outdoor pool and sun deck area where we share cultural programs and unique events as you sip on a cocktail (or two) and maybe jump into the pool because the moment was oh, so right. The Surfjack Hotel & Swim Club offers renovated bungalow-style guest rooms, in addition to spacious one, two, and three-bedroom suites. Each charming guest room includes air-conditioning, a refrigerator, The Indigenous Soap Company® Hand Soap, and a private balcony. The feel of open space and the handcrafted style in decor creates a sense of curiosity and serves to inspire adventure. The Surfjack is situated in the heart of Waikiki and offers easy access to prime shopping such as world-famous International Market Place, dining and nightlife, and is located just three easy blocks to Waikiki beach. From morning surf sessions to sunset catamaran cruising - it really is an endless summer. For the moments in-between sand & sun, take a short drive to the art and culture communities of Kaka'ako, Downtown Honolulu and Chinatown for a true urban-Honolulu experience. Join us and immerse yourself in the ebb and flow of the Surfjack, a swell little spot in Waikiki.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Highchairs available
Paid private parking on-site
Pool / beach towels
Outdoor pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Taxi service
Business Center with Internet Access
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quiet
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
193Restaurantswithin 0.3 miles
84Attractionswithin 0.3 miles
Contact
412 Lewers St, Honolulu, Oahu, HI 96815-2436
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1272Reviews63Q+A100Room tips
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This is a really great hotel, and we chose it mainly because of location and a 2 bedroom suite. They staff were top notch, no issues at all. Parking was troublesome as our car was too big but that’s our problem! The rooms can use some new paint but really not bad. Was not loud at night and overall a very nice experience. Their bar and restaurant and live music was pretty awesome too!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Great rooms with lots of space after long active days. Live music by the pool is terrific every evening. The restaurant has the best food in the area. Breakfasts are super high quality, healthy options and tasty. Family style fish dinner at Mahina and Son's restaurant is a must. The staff are super helpful with planning your daily activities. Amenities are really terrific including the shampoo and conditioner provided, sunscreen at the pool, parking, beach towels and chairs. The coffee shop lattes are wonderful to wake up for.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: 2 bedroom suite is perfect for sharing with older children.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
I really lucked out with this pick. The vibe is really great. Staff attentive and quick. Sweet small pool. Cool people, quite a few young families with kids under 5. This was not a drawback at all. Food options pretty good. Great cocktails. It is mostly consistent with mid-century modern. Rooms were very good though furniture looks pretty well loved. Still functioned well. Location was great for lots of things but you do need to walk. I like walking…. You’re within 10-15 of a great long beach, decent snorkeling, great food options, swanky grocery store and then high end shopping if that’s your thing. TheBus is right on the corner. Only drawback for me was it is dog friendly and there were a lot. I wasn’t charmed by the barker next door who was quite until I opened a closet or washed my hands. Less charmed by the dogs invited to sit on furniture. I believe in 4 on the floor especially if I might sit there for dinner later. Overall- wouldn’t want anywhere else. Got a very good package deal with flight.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: They provide free parking about 2.5 blocks away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are seasoned Waikiki visitors and have stayed at many hotels from 2.5 to 5 stars and AirBnbs. This most recent trip, we stayed at 4 places with our two young children and the Surf Jack was by far the best hotel. It was the most spacious (2 bedroom suite) and best suited for our family and friends that came along. Intimate setting and the kids had the best time in the pool and room amenities. The staff were always smiling and welcoming. The room was very clean and airy. Bed was so comfortable and we were sad to leave. The kids loved this hotel. If we could have cancelled our next booking without penalties, we would have extended our stay at the Surf Jack. We utilized the water cooler, complimentary daily morning coffee, sunscreen, ice machine and especially the parking! The next time we return to Honolulu, Surf Jack is our go to place now. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Staying at the Surfjack felt like a vacation destination in itself! I don’t know if it was the incredibly friendly staff, the stylish design, the upbeat-yet-chill vibe of the central pool/bar/lobby area, or some other magic ingredient, but it was tempting to forget the rest of Honolulu and just hang out there. It was exactly what I needed as my last stop before heading home. Highly recommend.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've stayed several times for business and always liked the hotel. A genuinely nice staff and a great location that doesn't feel like a big corporate chain, the architecture is mid-century, and the public areas are well done. I love small boutique hotels with character and that's what Sufjack is. I came for a vacation this time and decided to splurge and book the most expensive room online, one of the two penthouse suites featured on the website. When I showed up, I was given something entirely different; this room should have cost nothing more than one of the regular rooms. or less, while it was on the top floor, it looked out onto another building and clearly was not the room I reserved. No attempts were made to keep my business (perhaps a lesser room but with a nice view and a lower rate would have worked). Also, the manager would not speak to me on the phone and didn't email/call to apologize. As I said, I've stayed many times before but I will not again - even when work foots the bill, I will also not recommend this to my friends anymore. if you get a great rate and don't mind looking out at the wall of the building next door, book it; just don't expect anything that's presented to you online.…
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Date of stay: January 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynette Eastman, General Manager at The Surfjack Hotel & Swim Club
Responded 2 weeks ago
Aloha Matthew, Thank you for your review. I am not quite clear about what you are not happy with because if you have stayed with us several times, you do know that half of our rooms are located facing the street and half of the rooms face the neighboring building. We are a city hotel, therefore no views are mentioned in our room types. Did you request a certain view on your reservation so we could anticipate your request? We only have 1 top floor facing the opposite direction. I am concerned about your comment that the manager did not speak or email you which means you did ask for one. Our personalized service is all about hearing our guests and ensuring their stay with us is enjoyable. If that meant put you in another room that you would like, we would do that as we do that all the time so I am not sure what the conditions were. Please feel free to contact me as I would be happy to discuss this further. Mahalo for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really enjoyed our time at the Surfjack Hotel. From the moment we stepped in everyone at the front desk was so friendly and helpful. Definitely some of the best service we have had. Special shoutout to all the staff, and also special shoutout to Whitney who was super friendly! A very good location and will be staying next time we come back
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had never heard of this hotel until my friend booked it. Right in the heart of Waikiki, this hotel is much smaller than others I've stayed at in Waikiki. The front desk staff were kind, welcoming, and accommodating of an early check in. A special shout out to Whitney! She had the answers to all my questions and was very helpful! The room was excellent and the bar downstairs is perfect for relaxing and having a drink or two. Waikiki can be very packed and intense, and Surfjack is definitely a good place to unwind in the middle of that. I highly recommend this hotel!
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The SurfJack was a unique and fun experience! The staff was extremely nice and very accommodating! We were in town for a wedding, most of the wedding party stayed at SurfJack, we honestly don’t have a bad thing to say about the hotel, the coffee shop, bar or restaurant!!
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Date of stay: February 2023Trip type: Traveled with friends
Room Tip: Take advantage of the many events The SurfJack offers daily! Live music, silent disco and more
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It pains me to write this review because I’ve had a number of great stays at the Surfjack over the years and recommended it to friends. This time was likely our last stay. First, it is no longer new and is tired in many respects, with a refresh done here and there to fill the gaps. Secondly, this is a dog friendly hotel now. That’s great for the business plan and occupancy. However, it was a game changer for the look and feel. Dogs were literally *everywhere*! Fun for some, just not us. The barking dog on our floor was not good. Thirdly, we booked a one bedroom suite which overlooked a car park. Horrendous. To the credit of front desk, they swapped our room once we explained our previous stays overlooking the pool (lovely). But the fact that there are such poor rooms was news to us and can cripple your experience if you don’t check. Finally, we sought advice from the front desk about airport transfers in advance and received no response. Not terrible but not great, particularly when we have experienced superb service elsewhere. That the review is not worse reflects the upsides. Good price. An acknowledgment that we have stayed at the Surfjack when it was an instagram buzzing place and it is perhaps unfair to compare when people are just doing their best to transition to changing times. The evenings also offer a lovely experience eating in the restaurant overlooking the pool. And if you love your canine BFF, the two of you have just found a fun place to stay!…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynette Eastman, General Manager at The Surfjack Hotel & Swim Club
Responded 2 weeks ago
Aloha Njhickey, Thank you for your fair review. I have been the General Manager of The Surfjack since 2014 and was able to navigate the hotel through demolition to the opening of an original boutique hotel in 2016. There is no doubt that the hotel has changed over the years and through 3 years of a pandemic. The Surfjack is blessed to have remained open through 2020 and the following years that we all had to live through professionally and personally. Now here we are in 2023 beginning to enjoy a more normalized pattern of business, sort of. Yes, we have had to shift some of our focus to becoming more dog friendly for locals and visitors that has become a more acceptable trend in many hotels. But because our hotel is 112 rooms and everyone must come through our WISH YOU WERE HERE pool & cabana areas, you will definitely see dogs as their owners walk them throughout the day. You are right, if you do not like dogs, this is not the hotel for you. But if you do, the hotel will do your heart good as you think about your fur baby at home while on vacation! After 7 years after our initial launch of our hotel brand, we are older and more mature, but the one thing that remains is the personal service every employee and every department gives to our guests and dogs if they have one! You must have encountered an anomaly in not getting a response from the Front Desk about transportation. We look forward to future to refreshing coming later this year into 2024. Mahalo again for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$244 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hokele suites waikiki hotel honolulu, castle hokele hotel waikiki, castle hokele resort waikiki, hokele suites waikiki
FORMERLY KNOWN AS
Hokele Suites Waikiki
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
112
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Claim Your ListingTHE SURFJACK HOTEL & SWIM CLUB $183 ($̶5̶8̶1̶) - Updated 2023 Prices & Resort Reviews - Oahu, Hawaii
Frequently Asked Questions about The Surfjack Hotel & Swim Club
Which popular attractions are close to The Surfjack Hotel & Swim Club?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 miles), Waikiki Sunset Cruise with Live DJ (0.1 miles), and Waikiki Beach Walk (0.1 miles).
What are some of the property amenities at The Surfjack Hotel & Swim Club?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Surfjack Hotel & Swim Club?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Surfjack Hotel & Swim Club?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Surfjack Hotel & Swim Club?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Surfjack Hotel & Swim Club?
Conveniently located restaurants include STRIPSTEAK Waikiki, Honolulu Cookie Company, and Poke Bar.
Are there opportunities to exercise at The Surfjack Hotel & Swim Club?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Are there any historical sites close to The Surfjack Hotel & Swim Club?
Many travelers enjoy visiting Iolani Palace (2.6 miles), Shangri La (2.8 miles), and Queen Emma Summer Palace (3.8 miles).
Is The Surfjack Hotel & Swim Club accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.