I am a titanium member and seldom ever have check-in issue. I arrived in Honolulu at the Marriott and at the Bonvoy Elite check-in, they said they only had a double bed low floor room city view available when my reservation, made months in advance, was for a king, high floor ocean view. i was pretty perturbed after a 12 hour flight from Boston. Thankfully, the Front Desk Supervisor came along, Shermaine and within 10 minutes fixed everything and I was good to go and everything turned out great. Hotel is very nice. Stayed in the K Tower, 15th floor overlooking the pool and oceanview. This hotel has great access to the beach and the pool is great but only after about 1:00 pm when the sun comes over the hotel tower. Bell men are very helpful but do not love unloading taxi's or cars at the entrance (once you have lugged the bags to reception, they are all excited to help). Food choices in the hotel are OK. The adjacent Italian restaurant is expensive and food is expensive, small portions, but good. Sushi restaurant is fair both in food and price. Breakfast is very good; buffet with very friendly service. Compared to other Waikaki hotels, I think this has best options for beach, location, action, etc. Because of construction in pool area, there was occasional banging when at the pool but heard nothing in my room.

The Marriott Waikiki is a standard resort hotel very clean and impersonal, could be a hotel anywhere in the world. The check in staff were very helpful and courteous, our room was basic and simple. but had a balcony with a view of Diamond head other the top of other hotels, and if you looked around the corner you could see Prince Jonah Kuhio Kalanianaole beach and the sea. We checked the Grill restaurant out for their breakfast buffet, but nothing special enough to spend $35.00 on. (each) So settled for a couple of continental breakfasts with a view of the beach over the road. It is close to the beach so would be go for families with children to stay at. TIP: This area was once the Home of Prince Jonah Kuhio Kalanianaole, his statue is just across the road by the beach. This great man was the only elected member of a Royal family and British Officer to serve in the United States House of Representatives.

Firstly, I strongly recommend everyone to book through Marian in Reservations. She was unbelievable in making sure our reservation was spot on (we had 3 rooms and wanted them together). Her responses to my emails etc was truly above and beyond. It is the BEST experience I have ever had when making a hotel reservation and she is a true ambassador on behalf of the hotel. Secondly, the rooms. We normally stay at the Moana Surfrider in one of their suites but no more. We stayed in the newly renovated suite with adjoining rooms on level 17 of the Kealohilani tower (closest to the beach). The room was huge with not 1 but 3 balconies. We had 2 x toilets, 2 x baths and a huge living area. The views over Waikiki beach especially at sunset were picture perfect. We got plenty of sun and the rooms were just fantastic. Again I would prefer these suites compared to the Moans Surfrider suites. The Moana Terrace is perhaps the best spot to watch the sunset over a drink. I am a very keen photographer and visited a number of other locations ie Tiki Bar, The Deck etc, but the Moana Terrace was the best. The food and drinks were reasonable. The Kealohilani pool deck area is being renovated and closed on the last day we were there. There is a second pool on the same level (level 3) located in the other tower. this had just been renovated and was great. D.K. Steakhouse in the hotel is the best steakhouse in Waikiki by far. If you are wondering why I have not given the hotel 5 x stars is because of the reception staff. Upon arrival, their internet was down so we could not check in and we had to wait. Also I had issues with the bill which took ages to remedy - hence the 4 star rating. I must also mention "buster" who helped with our bags. What a great ambassador of the hotel. Both my wife and I were left amazed by his zest for life, his passion for his job and love of the hotel. Both him and Marian are a credit to the Marriott name. I would highly recommend staying at the hotel (Kealohilani tower) for the following reasons: Huge rooms Great views Newly renovated Great location Great restaurants in the hotel ABC shop in the foyer Great Pool Bar and Terrace and Great sunset views