Unfortunately we came to this hotel when covid was going on for the second wave. The hotel was barely open. None of the shops downstairs are open. No coffee machine, no microwave, no extra towels, no extra toilet paper yet they still charge you for resort fees. Also, people don’t understand that calling at 11pm to ask questions about an issue is rude. Call during bank hours. Beware the random “working” guys standing by the elevators and front doors is just creepy. The maid also has a huge staring problem and doesn’t clean.
Just wanted to post this comment. I stay at this hotel every year So during Covid found their rates have dropped and the air fairs are good. However called the hotel and found their main large pool area is not done and closed along with the outside bar and grill so if you want to use the smaller pool area you have to make a reservation which would suck if you were on vacation and I have no idea how long you are allowed to stay at the pool They don’t state this on their website which I think is also wrong. Their site still states they have two pools but only one is in use I know when I go to the hotel I go to the pool when I want to go to the pool Not when someone tells me I can so take this in mind If you are planning on staying at this hotel
This hotel has a great location and it is walkable just across the street to the beach. It is surrounded by many restaurants and they are also easy access. The hotel is beautiful inside and all of the staff were very kind and accommodating. We had a wonderful stay as we celebrated my husband's 60th birthday. So that'll give them the
Firstly, I strongly recommend everyone to book through Marian in Reservations. She was unbelievable in making sure our reservation was spot on (we had 3 rooms and wanted them together). Her responses to my emails etc was truly above and beyond. It is the BEST experience I have ever had when making a hotel reservation and she is a true ambassador on behalf of the hotel. Secondly, the rooms. We normally stay at the Moana Surfrider in one of their suites but no more. We stayed in the newly renovated suite with adjoining rooms on level 17 of the Kealohilani tower (closest to the beach). The room was huge with not 1 but 3 balconies. We had 2 x toilets, 2 x baths and a huge living area. The views over Waikiki beach especially at sunset were picture perfect. We got plenty of sun and the rooms were just fantastic. Again I would prefer these suites compared to the Moans Surfrider suites. The Moana Terrace is perhaps the best spot to watch the sunset over a drink. I am a very keen photographer and visited a number of other locations ie Tiki Bar, The Deck etc, but the Moana Terrace was the best. The food and drinks were reasonable. The Kealohilani pool deck area is being renovated and closed on the last day we were there. There is a second pool on the same level (level 3) located in the other tower. this had just been renovated and was great. D.K. Steakhouse in the hotel is the best steakhouse in Waikiki by far. If you are wondering why I have not given the hotel 5 x stars is because of the reception staff. Upon arrival, their internet was down so we could not check in and we had to wait. Also I had issues with the bill which took ages to remedy - hence the 4 star rating. I must also mention "buster" who helped with our bags. What a great ambassador of the hotel. Both my wife and I were left amazed by his zest for life, his passion for his job and love of the hotel. Both him and Marian are a credit to the Marriott name. I would highly recommend staying at the hotel (Kealohilani tower) for the following reasons: Huge rooms Great views Newly renovated Great location Great restaurants in the hotel ABC shop in the foyer Great Pool Bar and Terrace and Great sunset views…
I stayed here for a week. Very good location, great staff and amazing views. A few of the restaurants we good+. My room with a view of the beach and the large gallery were a big plus. Views of the beach and Diamond Head made for amazing sun rises and sunsets.