Ilikai Hotel And Luxury Suites
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About
The Ilikai Hotel & Luxury Suites is a classic oceanfront hotel situated on the Ala Wai Yacht Marina at the edge of Waikiki and just a short stroll to Ala Moana Shopping Center and 2 blocks to the Hawaii Convention Center. Internationally recognized as the famous opening shot of Hawaii Five-O with Jack Lord as Steve McGarrett standing on the penthouse balcony overlooking Waikiki Beach, the hotel is truly a Waikiki landmark. Each guest room and suite features extra spacious accommodations with a large lanai offering fabulous views. The hotel walkway from the lobby leads to the Duke Kahanamoku Lagoon and beach.
With our amenity fee for all stays, Ilikai Hotel & Luxury Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. You'll also enjoy two heated swimming pools, fitness room, coffee shop, restaurants, Shell lei greeting upon arrival, free admission to Bishop Museum (one adult and children under 17) and The Honolulu Museum of Art (one adult and children under 18), and more.
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There is a bus & trolley stop out the front which is so convenient.
The only complaint I had was that the rooms are not sound proof and you could hear car horns and sirens from the road.
There is laundry on this floor but it's a $2.50 fee for each wash and dry.
There are 2 pools, one is a tanning pool. The other is a larger pool with warm water. My son was told he wasn't allowed to jump in the pool but it is 8 foot on one end so that means the only way in is to use the ladder which people tend to hover around.
I found the staff and reception to be efficient but not very informative. We had no idea where the pools were and had to ask other guests as there is no signs in the lift.
The luggage desk was never attended. There is a phone that you call to ask for luggage to be stored but we had to call twice before anyone came. When we wanted to pick up our luggage they were so slow that we decided to wheel our own luggage to our room.
On Friday night there is free entertainment at the hotel courtyard area. The reception staff didn't inform us about this but there was a flyer in the lift.
We had ice cream at Dave's Ice cream and the lady who works there was so friendly! Lovely lady and delicious ice cream.
The convenience store is also very big and has a lot of variety.
The best thing about this hotel is the location and our room was also impressive and well equipped. Maybe next time I would request a room facing the marina, might be quieter.
Another issue is the cleanliness of the unit. The dishes are filthy, the toilets were dirty and the counter tops were as if they had no been wiped down in days. There are stains on the walls, the sofas were very dirty with grease on them that was obviously from a person’s head, some of the electrical sockets are broken, the floors are filthy and I even had to clean urine off of the wall in the bathroom an wipe down the fridge with bleach purchased from a local store! The bathrooms were unacceptably cleaned with soap scum on the glass and urine and what seems to be poop stains around the toilets.
Even so, we went to the local supermarket to purchase cleaning items to make our stay more comfortable and ONLY requested sheets for the sofa bed so that we could at least rest after a 16 hour travel day! However, the filth in the condo and not having sheets to prepare the sofa bed for sleep is unacceptable and by far the most ridiculous thing I’ve experienced while traveling with my family.
We have traveled all over the world and to come to Hawaii to a place with what we had hoped would meet our expectations, is disturbing to say the lease. This had the potential to RUIN our vacation with our first day wasted with cleaning a condo that should have been cleaned. There were many attempts to make contact with Waikiki Beach Rentals via the numbers given and we were told we would have the sheets on the same day. After not receiving the sheets we called AGAIN with no answer. My family and I have traveled too far to have to sleep in these types of conditions that have costed us the price of a luxury accommodation. We choose this condo because of the amenities, location, misleading photos, and a few positive reviews.
I understand that if renting from the hotel directly things may not handled this way. We rented through Waikiki Beach Rentals. Please avoid Waikiki Beach Rentals!!!!
Also we've been advised that we cannot use our NAB Traveller card to settle bill, which is preloaded with USD, which we always use when travelling as it avoids multiple exchange fees back to AUD. Other hotels we have stayed in, in Hawaii do accept this card.
Will most likely go back to Hilton Village next time.
This is our 5th trip to Hawaii.
1. On walking in the condo and there was a very stale smell, as if the room had not been cleaned.
2. On retiring, the bed was disgusting. A very strong male odour which permeated in the pillows including in the sheets and duvet, as if they had not been washed. Day 3 I found the time to wash the lot as I could not tolerate the unclean bedding ,
3. The Air conditioner was unable to be left on at night whilst sleeping due to the loud noise, a square box inserted in the fixed glass on the floor to the outside on the balcony.
4. Unfortunately the balcony door was not able to be left open during sleep time due to the street noise of cars and people, and the studio was on Floor 14.
5. Day 4, the toilet overflowed, with use of the toilet appropriately and only using the toilet paper provided. Fortunately, I had many of my family also in the hotel and had respite when required.
I was very disappointed with this studio condo and paying $2400.00AUD for the week, I do expect clean and up to date bedding and a toilet that functions. All in all, in my view, the owner needs to pay attention to detail and check on cleaning quality. Also, please toss the fake plastic flowers!
Now, the hotel - historically, this was one of the first on the Waikiki beach, and was initially a bit of a white elephant. Ultimately they creatively carved it into 4 options, condos you could buy and live in, condos you could own but rent to “hotel” guests, straightforward hotel rooms, and hotel rooms you could own and ‘rent” to guests via the hotel. Now, reading some of the negative comments made it clear that some of the wanting experiences were in the condos, which apparently the hotel has little control over. So heating/AC issues, hot water, cleanliness, etc were less predictable. Somehow, we got a basic regular old hotel room, second floor, water view, balcony. The room was huge, clean, pretty modern, hot water and AC worked perfectly, quiet, good sleep. Absolutely no complaints, completely exceeded our expectations. Good shopping in the lobby - ice cream, souvenirs, wood art, coffee place, several hotel eateries.
The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service.
I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution.
I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward.
A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks.
I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.
We also enjoyed the huge balcony with an amazing view of the ocean and Duke Kahanamoku lagoon (in front of the Hilton). Just off the main Waikiki strip (walking distance), it was a great location, minutes to the beach and minutes to Kalakaua Ave.
This facility also has two pools, one on the ground/lobby level, and one on the second floor that's great for sunbathing. There's a coffee shop, restaurant and delicious ice cream from Dave's Ice Cream... which we patronized EVERY DAY :)
Highly recommend this location for its value.
"Don't forget the Friday night firework, and sunset drinks and dinner at the roof top restaurant. "Read full review
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