Nice and clean Hotel. hotel staffs are very friendly and helpful . Pools are very clean and good for swimming. Hotel location is very nice . Very close to beach and shopping center, restaurant Only problem there was no room service every day.
Love this hotel - its a little off the main strip but closer to Ala Moana for shopping. There is no beach access, but you don't need it with the epic pools that The Modern has. I will happily spend all day poolside as all their loungers have umbrellas + food service. Can't wait to come back.
All I can say is my stay at the modern Honolulu far outweighed the dozens of other hotels I’ve stayed at in Waikiki. The service is immaculate and the rooms seem to be much cleaner and more accommodating than most in the area. My biggest complaint would be that I wasn’t able to stay for a few more days 🤷🏻♂️
My stay was absolute torture, and I couldn’t wait to leave. I felt threatened every time I walked out of my hotel room. Guests were interacting with hotel staff and made rude comments about me every time I walked by them.
Hotel Staff were all friendly and hospitable. The atmosphere was fun and relaxing. Rooms were clean and pool and refreshments and food was excellent. Everyone in our family and friends were happy and if given the opportunity will come again hopefully in the near future.
The beds aren’t even full. It’s DOUBLE BEDS. No balconies, dirty as hell, no room service, and horrible staff. Don’t waste your money- oh yeah, they charge you an extra $200 for NOTHING! Hate it here, horrible location and made my stay in Waikiki regrettable. If you’re smart, go to Waikiki Beachcomber instead! They’re great, and actually clean!
Previously in Corporate America (Nordstrom), I’d stay at the Modern often. As my partner and I were eager for our long awaited vacation, I’m extremely disappointed in thinking the hotel was still reputable. Sandwiched on the outside of our Airbnb, we were really looking forward to our two night’s stay. The first night, I paid nearly $475 for a “City View, King Size Bed,” to which room #936 did not have; it was clearly a queen. My partner and I looked at each other in amazement after going downstairs to ask the front desk about the incorrect description and was gaslit, reiterating it was a king. Our last night, we stayed in room #319, where we had four rancid pillows (I took a shower twice because I thought it was me), ants on the desk and as my partner asked for an extended checkout, she was hung up on — until I called back in disbelief. They’ve totally lost their pizzaz. Do not waste your money.…
Clean nice hotel in a nice location. I stayed two nights and had no cleanup service after the first. I probably would have declined it had it been offered but it was never offered. Everything went smoothly and it was quiet enough. Everything worked well and I had a nice balcony with a half view. I think it's a fairly typical thing for Hawaii but there is an additional $41 resort cost that is mandatory and not included in your room see. So the room is really $41 more than you think. Nevertheless, I enjoyed staying there and it was convenient.
This hotel looked good on line, but when you get to the hotel, it's not a great experience. It's a bit hard to figure out where the entrance is (it is on a side street and hidden behind foliage). There is no valet, so if you have a car, you will have to park under the hotel. Check in was okay, but we were directed to the Concierge Deck to hear a pitch to join their Time Share. We weren't interested, but you get bothered every time you walk by the sharks at that desk and lord help you if you want info on a trip, which they remind you can be free if you listen to the long Time Share pitch...not interested. The room - it looked kind of like the photo except the bed is like sleeping on a box spring, so hard I couldn't sleep on it. The covering was worn and frayed and there wasn't much to the bedding (really light covering). The bathroom is atrocious. They have added two wooden flip ups that give visibility to anyone in the bathroom that you can see see or hear EVERY moment. The slider door didn't even shut all the way, so there was zero privacy in the bathroom. You had a better shot at using their restroom near the place they hound you to buy the timeshare, but we paid for a room with a bath...just horrible. We spent a day by the pool. It is an upcharge to buy the day bed, which is fine, but you can't charge any of that to the room. You have to give another credit card to them, which they had zero information on as to why. Food was okay. There were two bottles of water in the room. On night 6 we called down to see if we could get a couple more. We were told to go use the refill station (with no bottle to refill). And she was snippy about it as well, like she's personally saving the planet and how dare I ask for water. How this hotel is still in business is beside me. Would not recommend.…
This was the worst resort I've ever stayed at. They did not clean the rooms once. We were told if we wanted a clean room we would have to change rooms. We could not get clean towels or wash clothes. And even had to ask for toilet paper. The cleaning crew were protesting because they want to work but the management was too cheap to let them.
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