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The Royal Hawaiian, a Luxury Collection Resort

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#17 of 84 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,574 Reviews from our TripAdvisor Community

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Showing 2,810: English reviews
Chicago, Illinois
Reviewed December 19, 2013

Just spent 10 days at this gorgeous hotel right on Waikiki beach! The rooms are well appointed in the tower with amazing views of the surfers and Diamond Head! I suggest trying for the tower room instead of a garden as then the views are less of the beach and more of the gardens. Instead of paying $150 for the...

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Helpful?
Thank mamateich
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear mamateich, Thank you so very much for taking a moment to share your recent experience at The Royal Hawaiian, a Luxury Collection Resort. We're thrilled to learn that you enjoyed a spectacular vacation here in Waikiki and we appreciate your honest feedback regarding your time here. We do apologize for any inconveniences caused during your stay and we appreciate...

Sydney, Australia
Reviewed December 18, 2013

I dislike the term 'iconic' as it can be over-used with people applying it to everything from a sporting hero to a family auto often accompanied by doubtful claims as far as a history of excellence. But, The Royal Hawaiian is truly iconic in every sense of the word and worthy of its inclusion in the Luxury Collection. On Waikiki...

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1Thank CliffB2040
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear CliffB2040, We're absolutely delighted to learn that you enjoyed your vacation with us here at The Royal Hawaiian and we appreciate the time to you took to craft this very thorough and honest review. We can see here from your review that you're well traveled and familiar with the Luxury Collection, and we thank you for identifying The Royal...

NJ
Reviewed December 16, 2013

Giving the poor selection of upscale resorts, and my starwood platinum status, we have been staying at the royal hawaiian on a yearly basis for a few years. Most recently, however, the service and policies have taken a nose dive. CHECKIN: Recieved suite as requested, using starwood suite upgrade award, but in the past have always had to speak to...

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1Thank luxetraveler76
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear luxetraveler76, Thank you very much for taking the time to provide your very thorough review of your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. We truly value your feedback and have shared it with our entire management team for review. We regret to learn that aspects of your stay did not meet your expectations,...

Toronto, Canada
Reviewed December 16, 2013

We stayed 5 days at this Waikiki original in November and we were not disappointed. This hotel feels like a step back in time to when travel was rare and special. The hotel occupies a prime piece of beachfront and is now surrounded and dwarfed by modern hotels on each side. This place is not modern but it is luxurious...

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1Thank g4480
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear g4480, Thank you so very much for taking the time to thoroughly review your recent vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. Your honesty regarding the bathroom and bed in your room is greatly appreciated and your feedback has been shared with our management team, as we do value such comments. We're delighted that...

Washington DC, District of Columbia
Reviewed December 15, 2013

I initially came to the RH a few years ago for work and loved it. I have since returned twice to HI and always make a run for the RH. Despite being in the middle of the chaos of Waikiki, the RH is elegant and quiet. The service is top notch. The pool area is nice and relaxing and never...

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Thank mjmjpi
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear mjmjpi, Our warmest mahalo to you for this wonderfully complimentary review of your time here with us at The Royal Hawaiian, a Luxury Collection Resort. We truly appreciate your loyalty to our resort as well as to Starwood Hawaii, as we know you have many choices when it comes to selecting a resort in Waikiki. Call us bias, but...

Deerfield, Illinois, United States
Reviewed December 15, 2013

A recent visit to the Royal Hawaiian was a delightful reminder of the elegance of a classic beachside resort that possesses the ethereal qualities of a stately manor home that just happens to be located in Honolulu. This 1920's vintage grand dame was tastefully updated just a few years ago, adding more tech resources while maintaining its classic character. Friendly,...

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Thank Phil M
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Phil M, We're are truly delighted to read through your complimentary review of our resort. Thank you for recognizing our efforts to meld historic elegance with modern conveniences; this is greatly appreciated, as our team here takes great pride serving as stewards for this historic building while still providing guests with modern luxuries and services. As noted in your...

Spokane, Washington
Reviewed December 14, 2013

My husband and I stayed in this hotel for a week to celebrate our 6th year wedding anniversary. He describes it as an Oasis of Peace after experiencing the busy foot and vehicle traffic in the Waikiki Strip and shopping at the Luxury Row as well as gallivanting around the Royal Hawaiian Center.

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1Thank MimieW
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear MimieW, We're honored to have had the wonderful opportunity to welcome you and your husband for your 6th year anniversary! Thank you for taking the time to share your enthusiastic comments with us. We hope to have the opportunity to welcome you back for many more years and anniversaries to come. Happy Holidays and warmest aloha,

Houston, Texas
Reviewed December 14, 2013

I stayed at this wonderful resort in 2011. This review is late, but reading all these wonderful reviews prompted me to finally write this one. Upon arrival, you walk in to a lush green paradise. The banana bread upon arrival in your room is an excellent touch. All staff were extremely friendly and knew me by name. I had no...

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1Thank ChelleDuran
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear ChelleDuran, Thank you for taking the time to share your experience with us; as they say, better late then never. We're thrilled that you were inspired to share your review after reading many of the other enthusiastic guest comments online. We must admit that we're quite flattered to know that even two years later, your time at The Royal...

New Jersey
Reviewed December 10, 2013

After starting off our vacation at the Outrigger on the Beach and being disappointed, we decided to leave and stay at the Royal Hawaiian! As soon as we stepped out of the cab, someone was waiting for us with a lei for me and Kukui Tree Nut necklaces for my husband and son. The layout of the hotel made you...

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3Thank DReedNewJersey
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear DReedNewJersey, We're delighted to learn that you enjoyed a wonderful vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. Thank you for taking the time to share your thorough and enthusiastic review with us. Our team greatly appreciates your kind comments and we hope to have the wonderful opportunity to welcome you and your family back...

shawnm2009
Reviewed December 9, 2013

I've stayed at resorts all over Hawaii and this I must say is incredibly disappointing. The rooms are NOT updated as they may say and there is no security in the tower. You are suppose to use your key to get to your room but from 9am to past midnight, you don't need a key to get to your room....

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5Thank shawnm2009
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear shawnm2009m, Thank you for taking the time to share your honest feedback regarding your recent stay with us at the Sheraton Princess Kaiulani Hotel. We truly regret to learn that you vacation was anything less than exceptional and we sincerely apologize for the shortcomings you experienced with our service and product. Please know that we value your feedback and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Location: United States > Hawaii > Oahu > Honolulu
Price Range: $396 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travelers.
65 questions
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Questions? Get answers from The Royal Hawaiian, a Luxury Collection Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for the new tower”
travelmangiare, 2 days ago | Read review
“The new building has a buffet, Bet views everywhere.”
_klissenden, 2 days ago | Read review
“Don't stay at this hotel unless you want sit on a beach towel.....if possible rent chairs from local store..You should NOT be charged to rent chairs at a beach front hotel....We would like some type of refund...”
stephenhO5165KW, 3 days ago | Read review
“Splurge for ocean view; It's connected with the Sheraton, so you get all of the Sheraton amenities as well.”
375ericp, 5 days ago | Read review
“Malani Tower, preferably Premium level Higher Floor!”
jackhanney, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question