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The Royal Hawaiian, a Luxury Collection Resort, Waikiki

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About
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Value
Certificate of Excellence
Built in 1927, The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an iconic resort hotel in Honolulu that ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services.
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Property amenities
Room Service
Restaurant
Pool
Paid Wifi
Paid Internet
Fitness Center with Gym / Workout Room
Wheelchair access
Bar/Lounge
Spa
Free Internet
Airport Transportation
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Historic Hotel
Classic
HOTEL CLASS
Hotel links
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Location
Full view
100Great for walkers
Grade: 100 out of 100
264Restaurantswithin 0.25 miles
74Attractionswithin 0.25 miles
Reviews & more
4,347Reviews
4,224Photos
103Q+A
100Room tips
Traveler rating
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So, my GF and I have been planning this trip for 18 months. She wanted to be at the ‘Pink Palace’ on her 50th birthday and so we organised our three week trip to be centred around being there. We checked in in the middle of the night and we spoke about the reason we were there an
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Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded yesterday
Aloha Strings2865, Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We have reviewed your comments, and feel terrible that we were unable to make your girlfriend's 50th birthday stay more memorable. We truly regret to learn that we failed to meet your expectations in a number of areas - including the condition of your room, the resort charge not being explained clearly, and the service from our staff. We will be sure your comments are shared with our team immediately so that we can work to retrain our staff on the areas you mentioned. I will also be sure our team looks into room 253 that you stayed in, and make updates to the areas that you noted. We thank you for your candid feedback, and hope to have the opportunity to welcome you back in the future after we have a chance to make improvements. Mahalo, Ayaka H. Guest Experience Team, The Royal Hawaiian
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Unforgettable moment for our family, but it’s a secret I can’t share with you guys! We had a fantastic new year party here, from the 17th floor first line we could watched the firework! The rooms are brilliant! Food was delicious 😋!
Fully recommend it!
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+1
This year we ordered Thanksgiving to Go from the Royal Hawaiian Hotel. Great meal! Smoked turkey with all the sides including dessert. Though a little more price wise. The turkey is larger smoked and what the meal includes is outstanding additions for a complete meal. Beautifully
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I stayed here in the spring of this year, and I am still thinking of this gorgeous historical hotel! The tile work, details in the artwork displayed, the way you are greeted by the staff, you feel like royalty immediately upon arriving at this beautiful luxury resort. I stayed fo
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Planned my wife’s 30th birthday trip. Flew 18 hours to check in to a hotel where the valet staff said there was no valet and the check in lady just handing us a letter saying there was a strike going on. Just wanting to shower and rest, it only hit us when realised no restaurant,
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Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 1 week ago
Aloha JustinC73, Thank you for taking the time to share your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are truly sorry for the inconvenience that was caused during your stay with us due to the limited service, noise from the picketers, and the lack of communication prior to your arrival. We completely understand your frustration and concerns, and truly wish there was more that our team was able to do to turn your stay around. It's disappointing to hear that despite the wonderful experience you had as kids when you visited our property during your first trip to Hawaii, we were unable to continue to offer the wonderful experience again. Please know that we take feedback from our guests like yourself very seriously, and will be sure that this is shared with our team to make improvements. We thank you again for your candid feedback, and truly apologize again for the inconvenience you faced during your stay at our property. Mahalo, Ayaka H. The Royal Hawaiian, Guest Experience Team
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Photo provided by managementThe Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Photo provided by managementThe Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Photo provided by managementThe Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Photo provided by managementThe Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Photo provided by managementThe Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Previous
Does this resort offer a breakfast buffet?
Yes, $42 per person and not terribly impressive as far as food choices or quality.
0 votes
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We hv family in Waikiki atm, cancelled at TRH upon arrival, due to very sub standard offerings! What is being done by senior management in Marriott & Sheraton??? These hotels will be so filthy, run down etc very soon that they will end up vacant. I feel for the hotel staff & management on duty, as they hv no answers. We are booked for January 2019. It appears we will hv to cancel TRH & Sheraton princess!! Come on get this sorted!!
We are currently at the TRH, we've stayed here on many occasions. The hotel is being maintained and cleaned in an entirely satisfactorily manner. In the past I have found the check in staff lacked a strong service attitude, but at the moment the desk service is outstanding. While the restaurant is serving only breakfast and bar services are limited, it is far less crowded. I'm finding this stay just as relaxing as previous ones. We suggest there is no reason to avoid staying here.
3 votes
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We hv family in Waikiki atm, cancelled at TRH upon arrival, due to very sub standard offerings! What is being done by senior management in Marriott & Sheraton??? These hotels will be so filthy, run down etc very soon that they will end up vacant. I feel for the hotel staff & management on duty, as they hv no answers. We are booked for January 2019. It appears we will hv to cancel TRH & Sheraton princess!! Come on get this sorted!!
The Hotel was not run down or substandard. They just didn't have their act together in reservations. As mentioned to another reader previously, the Hotel was not on strike when I was there. I'm not sure I would stay there if they are still out on strike and service is not up to par. Good luck!
1 vote
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Are you going to let a minor inconvenience (the lazy idiots who are on strike) ruin a trip to Waikiki? Act like a real adult and ignore the strikers and have a great time! Are you able to fetch your own towels and soap? You can do it!
Not sure what you mean
0 votes
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Hello, whats the status of the strike?
Yes the strike is still going on- no valet, maid service, restaurants closed. It really is a disappointment when you are here on vacation. And no one called to tell us.
3 votes
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Previous
"Mailani Tower is supposed to be where the updated rooms are"
"Book elsewhere/long term strike at the hotel"
"Stay in the historic part if you can"
"Garden view rooms are quiet."
"Despite the strike, the hotel was most accommodating and we thank them for that."
Previous
PRICE RANGE
$350 - $818 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal hawaiian, a luxury collection hotel honoluluroyal hawaiian honolulu
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
528
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