Built in 1927, The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an iconic resort hotel in Honolulu, Hawaii that ushered in a new era of luxurious resort travel to Hawaii.
Situated in the heart of Waikiki, the luxury hotel offers cultural activities, concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services at our Malulani Pool and Helumoa Playground.
We can’t say enough good things about the Royal Hawaiian and the friendly, accommodating staff. Upon entering you are instantly transformed into the Hawaii of days gone by. It’s a beautiful pink place, tastefully updated where needed, and surrounded by lush tropical gardens on one side, gorgeous Waikiki Beach on the other. We worked on this trip for over a year, prepaid just before covid hit and closed everything down. Luckily Rachel Lindsey, director of rooms, kept in communication with me and helped me change our reservations 10 times. She went out of her way to make sure that once we finally got here, it would be the trip we dreamed of! Were it not for her support and excellent communication regarding covid changes, we would have given up and missed going this year. The Mailani tower rooms are our rooms of choice. A high floor gives you the best views of Diamond head and most of Waikiki beach. The free perks included with the resort fee are worth taking advantage of. Morning yoga, historical tour, lei making and more. As a tower guest we enjoyed happy hour every evening with 2 complimentary cocktails (best Mai tais on the island!) and free appetizer (we chose the poke). Morning continental breakfast is also provided for the mailani tower guests. Added together those daily free perks add up to about $100 per day per room. Once at the Royal, there’s no need to leave. The hustle of the city is all behind the hotel. Makes it ideal to completely unwind near the water, warm breeze and impeccable service. The food and drink from the Mai Tai Bar are excellent and you can order off the menu from a pool lounge chair. (another reason to not leave the resort) After staying in the other hotels along Waikiki Beach, we landed at the best one on the strip. We will return here year after year to experience the Royal treatment again!…
I was really excited to stay here since it's such a legendary hotel, but I gotta say I was pretty underwhelmed. Pros: Beautiful property, well-sized rooms, comfortable bed/linens, great location. Cons: Long waits: there were slow moving lines to check-in, to be seated any at of the bars/restaurants, or to get a beach chair or surfboard. Incidental costs are quite high ($33 for an omelette, lol) and the food/drinks aren't really good enough to warrant it. Staff is caring and attentive but generally slow to understand and/or deal with issues. Rooms weren't well sound-insulated: the adjoining door with the room next to us was pretty noisy. Overall it just didn't really feel like the value was there. Stay here only if you can get a deal and don't plan on dining on-property.
Upgraded to a suite--large rooms, comfortable, quiet. Refrigerator for drinks and food.Housekeeping was always timely, based on our request. Every staff member was pleasant. Only negative was Bonvoy elite breakfast was same each day. No variation. Recently re-opened and limited by COVID, so likely better as things move forward.
This hotel is so beautiful. So many beautiful spots for photos or just relaxing. It is ideally located and so close to premium shops & restaurants. And let’s not forget, beachfront!! We originally booked a historical ocean view room but ultimately decided to upgrade to an oceanfront balcony room in the Mailani Tower. Personally, I feel this was the best of both worlds. We were able to fully enjoy the beautiful resort grounds as well as Lounge on the balcony and watch the surfers and beach goers anytime we wanted. The ocean views as well as the Diamond Head Views were so beautiful! The beds and pillows were super comfortable and we awoke feeling refreshed every single morning! Our room was cleaned and refreshed each day even during covid restrictions. The staff we encountered were always so friendly & helpful. If you stay here, I highly recommend you download the Marriott Bonvoy app as it makes your reservation management a breeze. You can even communicate with the front desk through the app. Would love to return to this property some day! …
Most of the staff are great. Rachel Lindsey is all about the guest experience. She is really helpful and kind. The waitress at the pool Casi is super. However, Avis at the checkout counter was not interested in customers. I told her I was in a hurry and she barely acknowledged me. She was cleaning the same area over and over again. I understand things need to be cleaned. But she purposely ignore me and my needs as a guest. Shameful attitude Avis should not be in a customer service position. The Hotel is nice and in a good location. However some rooms need spursing up. Fresh new rugs for cold tile floors. New sofas because in the loft room we were shown was stained. The balcony was dirty and had chipped paint. For a 5 star and level 7 resort this is unexpectable.