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The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Traveler (3769)
Room & Suite (915)
Videos (4)
Certificate of Excellence

About

#33 of 87 hotels in Oahu
Location
Cleanliness
Service
Value
Certificate of Excellence
Built in 1927, The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an iconic resort hotel in Honolulu, Hawaii that ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the luxury hotel offers cultural activities, concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services at our Malulani Pool and Helumoa Playground.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Conference facilities
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quiet
Hotel links
Visit hotel website
Special Offer:Up to $100 Credit
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
276Restaurantswithin 0.3 miles
95Attractionswithin 0.3 miles
4,536Reviews
109Q+A
100Room tips
Traveler rating
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Popular mentions
Have always wanted to stay at the famous pink hotel. Would opt for alternative next time. No doubt, the hotel is beautiful to look at. However, it’s not “luxury” in amenities, fixtures, or service. Just a few examples: “new” building rooms were fine, but small and average fixtures, even when compared to other Marriott properties of lesser stature; pool area is tiny, although you are allowed to use the pool next door, just not the infinity pool; had to call 3 times and ask to speak to a manager to get robes delivered to the room (they weren’t present when we arrived, but the sign about the cost for taking them was); the included breakfast was okay, but the breakfast room could use some updating (tables are either too high or two low to sit at comfortably; those are the small details that signify luxury). On a positive note, the lady who cleaned our room was pleasant and always smiling. We still had a wonderful time. Just judging the hotel on its merits. We were also disappointed that we didn’t get the complementary upgrade that comes with are Bonvoy status that we get at many other Marriott properties. The clearly had the upgrade room, because we paid extra to get it.
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I recently stayed at the Royal Hawaiian. The hotel and grounds are gorgeous and the historical significance is very impressive. I was upgraded to a one of their largest ocean front suite with a HUGE living room and bedroom in the historic building. Despite the size of the room, I greatly recommend the Mailani tower. The views from the tower are incredible, the balconies are huge (no balconies in the historical building), it is closer to the beach, and the lobby has a complimentary breakfast and an evening cocktail/appetizer buffet. The location of this hotel is not to beat and the private beach is probably the best on Waikiki. Stay here, but stay in the Mailani tower.
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We stayed at the Royal Hawaiian for two nights at the end of June. I've wanted to stay at this hotel since our first visit to Oahu (this is our 3rd) and I'm so happy we finally did. I checked in on the app prior to arrival (we were at Turtle Bay for several days before), and saw we had been upgraded form the Garden View Jr. Suite to an Ocean Suite in the historic building. We (husband, 4-year-old and I) got to the hotel, and went to check in - it was a bit confusing because they kept telling me that we were in the Mailani tower - turns out we were! We somehow got an additional upgrade to the Oceanfront Corner Suite on the 16th floor! Needless to say, I was beyond surprised and thrilled. The suite was gorgeous, and the view incredible. Two balconies, one with a lounge chair. A little kitchenette area, and one and a half bathrooms with Toto toilets. The room was fantastic (and not that I am at all complaining here) the only surprise was that the bathroom was a little small considering the room (shower/tub combo). The hotel surprised us with a bottle of red and some cake for our birthday celebration. :) The hotel itself is so pretty, quiet and historic. We ate dinner off property (we love Doraku sushi) but ate lunch and dessert at the Mai Tai Bar. The service there was only okay, but the food quite good. They make my favorite mai tais, and I look forward to enjoying them on every trip to Oahu. We had breakfast included with our stay, and enjoyed that as well. We did reserve chairs at the beach, and it's slightly frustrating that you have to pay for them. For a luxury hotel, I do feel they should be included...also, service on the beach was pretty non-existent. The pool was small, but clean. Service at the pool was totally fine. We ventured over to the Sheraton pool with our daughter. Lots of slides (though she was only big enough for the tiny one). The Sheraton seemed nice, but not as luxurious as the Royal. It was a quick stay, but I wouldn't hesitate to stay here again. We had such a lovely time, and the service was great in the hotel itself (housekeeping, valet, etc.). From the app to check-out, everything went smoothly. Thanks for a wonderful visit!
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We’ve stayed here three times now over the last 6 years and it seems like the service is getting worse each time. Just a few examples: no newspaper for the room: front desk always gets the details wrong even though our booking is clear: water jugs in lobby are empty: concierge is not great: lady cleaning up towels around pool looks and acts like she hates the world: breakfast is hit and miss with wait staff (except Standish, who is a rock star). I don’t know, maybe our expectations are too high but Marriott considers this a luxury hotel, and just don’t feel the love. The cleaners are great though and very friendly. May just be the Managment that needs a rev up or change.
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We cannot count how many times we have stayed here. The location is on the best part of Waikiki Beach. If you are on the fence, location and culture are what make the RH worth the expense. The rooms are all getting a little tired. She is an old girl. We love her. She is far from flashy.
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PRICE RANGE
$352 - $983 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal hawaiian, a luxury collection hotel honolulu, royal hawaiian honolulu
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
528
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