The Royal Hawaiian, a Luxury Collection Resort, Waikiki
2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Enter dates to see prices
Full view
View all photos (5,466)5,466
Room & Suite (1259)
Videos (1)
View prices for your travel dates
Hotel direct offer!Unlock Member Rates!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
About
#43 of 94 hotels in Honolulu
Location
4.8
Cleanliness
4.4
Service
4.3
Value
3.7
Built in 1927, The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an iconic resort hotel in Honolulu, Hawaii that ushered in a new era of luxurious resort travel to Hawaii.
Situated in the heart of Waikiki, the luxury hotel offers cultural activities, concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services at our Malulani Pool and Helumoa Playground.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Kids pool
Airport transportation
Paid private parking on-site
Hot tub
Pool / beach towels
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Hiking
Snorkeling
Water sport equipment rentals
Entertainment staff
Evening entertainment
Walking tours
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English, Japanese, Korean
Location
100Great for walkers
Grade: 100 out of 100
240Restaurantswithin 0.3 miles
110Attractionswithin 0.3 miles
2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Getting there
Rental CarsSee rental cars from $39/day
5093Reviews159Q+A100Room tips
Reviews
Traveler rating
- 2,899
- 1,158
- 538
- 274
- 226
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
This lived up to its reputation and our expectations. ended in the tower on the top floor. it was just fantastic. right on the beach, bar was great, staff most accommodating and friendly. valet service was excellent. close to all the restaurants, shops etc in Waikiki.
Read more
Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded today
Aloha jackritchie1952, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and also for your great review. We are delighted that you enjoyed our excellent location and our amenities. We are also happy to learn that you had a great time at the bar and loved our thoughtful associates. It was a pleasure hosting you and we look forward to your return. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Negative reviews peppered between rave reviews can be confusing. Is the angry person always angry about literally everything in life? Is the positive review written by someone who lets others walk all over them or did they win the trip and feel compelled to rave about it? Discernment can be really challenging and our experience was so wretched that I documented it with photographs to post with this review so you could see what we saw. So there is no question in your mind that this is truth. So you know that I am not the perpetual angry person and I'm certainly NOT the pushover or contest winner. I'm going to keep this factual and to the point so that you can use your own discernment. 1. The hotel is not being properly maintained. The hallways are disgustingly dirty with food crumbs and debris that no one bothered to vacuum within our 10 day stay. The carpeting is dirty and desperately needs to be replaced. I was informed by various long time employees that the hallways use to be beautiful. They now look like prison hallways with little to no artwork and no lush plants (I mean...HAWAII! I wanna see Hawaiian plants/flowers) all because Marriott doesn't want to pay someone to maintain the plants. 2. They bait and switch you on the rooms...The rooms you see online ARE NOT the rooms you get. Various hotel employees, locals and neighboring hotels all know about their little bait and switch scam. In fairness, they have updated their website since I booked the trip and now offer architectural renders of the room layout to appease all of the complaints, the challenge is that the photos are still very misleading because most people can't tell the size of a space simply by looking at a room layout render. The rooms are TINY, like ants are staying in them . The first room we were in was in the "new" tower and the room was literally smaller than my personal closet in my home. In fairness, I have a much larger and extravagant home than most but you could understand my anger over this. The bathroom should be called a bath pantry. It's not even the size of a closet. My first townhouse had a 5x7 bath and I swear this is smaller than that. That room was a premier ocean front I believe. Next was the Ocean View something or other in the original tower. The actual room was larger, it was incredibly dark/poorly lit, no balcony, tiny windows and the same sized bathroom pantry. The 3rd room was a garden Jr. Suite and I could only see photos before I agreed to move the next day because someone was still in it. They showed me gorgeous jungle views and a spacious bedroom, living room and double vanity bath with gorgeous lighting and old Hawaiian charm. What I got was a mini dungeon with horrible lighting (likely in hopes of hiding all of the scratches, stains, holes, missing wallpaper, dirty carpeting, etc...in the room) with views of the back staircase of the Sheraton next door and tiny windows that were broken. The bathroom was once again a pantry with one sink too small for even my husband's toiletries but at least there was a tiny bar area with a sink, counter and mirror and one small light off center and dim, this was my only salvation for a make-up station, thank goodness I travel with stick up makeup lights for situations just like this. 3. The room was not clean or well maintained. The room was superficially clean. Meaning, they made sure the bathroom was clean but the rest of it was ridden hard and put away wet. They didn't vacuum the room before we moved in and I know this because for 4 days I stepped on mini chocolate chips all over the floor in-front of my makeshift makeup station. I waited 1 day to see if it was an honest mistake...still there. I left a note asking them to vacuum and why....still there. Day 4 I go to the front desk with some of the chips in a tissue and give them to the front desk person, the manager continues to hide from me (not kidding, the manager pulled every sleazy tactic to avoid me and did absolutely NOTHING to smooth things over with us. In fact, she sent us an email thanking us for staying and not addressing any of our challenges and when we wrote back "we will never stay at your hotel again" she ghosted us yet again! Anyway, the trip to the front desk worked, they finally got vacuumed up. 4. There is no where to put wet bathing suits. They give you nasty Aquafina plastic poison water instead of the local Hawaiian BOXED spring water. NO turndown service. They have shampoo/body wash/etc mounted to the shower wall like it's a cheap cheesy all inclusive place. The management is atrocious, they hide, lie and ignore instead of properly dealing with problems. Where are all of the beautiful Hawaiian flower arrangements, potted plant arrangements, etc... There should be way more plants and flowers. All of the surrounding hotel employees told me that guests complain to them ALL OF THE TIME about the UNroyal Hawaiian. They have NO photographs of the Hawaiian Royal Family despite the name...Their lack of organic food items is a disgrace. Their lack of healthy gluten free dairy free breakfast options is a disgrace. Their lack of local organic fresh fruit is a disgrace. Their lack of local sustainable line caught fish is a disgrace. Their overall lack of amenities is a disgrace. 5. The pool is horrible, cabanas a total rip off and their "beach chair" system isn't great either. The pool is small, kiddie pool small. Bathtub in a large estate small. The cabanas are a disgrace, for $250 I thought I was getting a beautiful fruit platter, other snacks, unlimited bottled water and cabana service (a server to bring us food, drinks, etc...) What I got was high fructose corn syrup in a box, a cooler with boxed water and a server that said "are you guys okay?" to us once. I was not going to go into that tiny pool especially once there were about 4 babies in there and you know they pee'd. We were sceeved. Also, where's the healthy organic fresh fruit? Why did they give me a cheap box of poison? The beach chair service for $70-ish bucks a day is better...way better but even there...Waikiki is a public beach. The UNroyal Hawaiian has about 10ft of space sorta roped off for the chairs. THERE IS NO SECURITY, luckily I also travel with a locking beach bag otherwise we would've been screwed. Why don't they invest about $2,000 and get 20 locking dock/deck boxes that operate like room safes for people to lock their stuff up at the beach when they go into the water or to lunch (since there is NO beach food/drink service). Also, there are NO BATHROOMS for guests who have beach chairs instead of pool chairs. The hotel sends women all the way into the ballroom/even area to use the bathroom there which is completely inappropriate and made me completely uncomfortable. Not to mention the bathroom was poorly maintained and in desperate need or repair just like everything else. 6. The restaurant choices are Meh. The Mai Tai bar is where they direct you to go for lunch and the food selection is horrific. I don't eat french fries or fried crap in my normal everyday life. I'm certainly not going to eat that when I'm wearing a postage stamp bikini trying to look my best. This restaurant is on an ISLAND with TONS of fresh fish everywhere and we couldn't even get any lettuce wrapped grilled fish tacos! Not kidding. Chicken fingers, french fries and sugar filled drinks were in abundance but I double dog dare you to try to order healthy adult food. They did have "tuna poke" on the menu BUT it was actually tuna tartar on top of a huge portion of rice. It tasted fine but more fish, less rice and how about calling it what it is...tuna tartar. Sometimes the live music was great, sometimes it was tolerable and then there was the guy that sounded like he was under hospice care. Kudos to him for giving it his best shot maybe if I drank alcohol all day like the rest of the people there I wouldn't have noticed instead I'm left with bleeding ears. Also the waitstaff is pretty inattentive when you don't drink. We started leaving the property for lunch, it was much better. Coming in for a landing.... the merchandise in most of the gift shops is severely marked up. Most hotel employees were great, almost all of them are bitter about the Marriott hostile takeover. The historic charm of the lobby is fantastic but the rooms need to be completely gutted. The location is what you're really paying for, this hotel is NOT luxurious and if someone says that it is, they must be living below poverty and have won a trip to this joint. I try to only stay at hotels that are as nice as my house because otherwise, what's the point? This hotel wasn't even as nice as a college dorm/apartment. I've slept in winnebago's that are nicer with better lighting and better bathrooms. You've seen the photographic evidence. You know know what you're getting into if you stay at the UNroyal. I know you have free will, I hope you have and utilize your discernment.…
Read more
Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 2 days ago
Dear G2167TEpa, Mahalo for taking the time to share your review. Please accept our apologies for the difficulties you experienced with our service and accommodations. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage, and we promise that steps will be taken to ensure that we do not repeat these concerns. Additionally, one of our managers would be happy to discuss your stay with us as well. As we do not have your contact information through this review, would you please contact the hotel at 808-923-7311 and ask to speak with the manager on duty? We also apologize for the concern you had with our amenities, and we will be working to enhance this going forward. Furthermore, we appreciate you for highlighting the issues you had with our on-site restaurant, Mai Tai Bar. We will discuss it with relevant teams to see where to improve. We are grateful for your feedback, and we hope you will give us another opportunity to make a better impression. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'll start by saying I am a huge fan of the Royal Hawaiian, with multiple stays over the years. However the complimentary continental breakfast offered to Marriott Platinum and Titanium members--a staple of the best Marriott properties worldwide--has been gradually declining at the Royal in both quality and value. The system in place seems to be designed to get you to spend money on breakfast more than to provide you with an enjoyable start to your day. The quality of the continental breakfast offering is mediocre at best. The buffet of years past is gone. What you get--with no substitutions permitted--is a plate containing a scoop of plain yogurt in a cup, an espresso-sized cup of granola to sprinkle on the yogurt, a cup of cut-up fruit (mostly melon pieces) and two small pastries, both of which tasted less fresh to my wife and I than the pastries offered at the Royal's own bakery just off the lobby (could they be a day old?). Now, this may not sound terrible to you but if you are there for a multi-day stay, it gets old very fast. You get the exact same thing day after day. If you don't like something on the plate, your only option is to pay to order something a la carte. Would it be so hard to include some local fruit like papaya, pineapple or mango to the fruit cup, anything tropical to suggest you're in Hawaii, in place of the cantaloupe and honeydew? I happen to like like plain yogurt, but what if you don't? How much can it cost the hotel to offer a choice of, say, three different yogurt flavors in the cups you can get at any market, instead of the scoop they give you which presumably came out of some oversize vat? Your continental breakfast includes coffee or juice, but not both. If you want both, you have to order one a la carte. Yes, really. This gets to the value proposition. You are told that you can upgrade your breakfast by ordering any of about 10 menu items such as pancakes or scrambled eggs at prices offered only to Marriott elites. It's not as nice as it sounds, though, because if you want one of the 10 items, you get it instead of the continental, not in addition to the continental. In practice, this means that if you order the pancakes for an upcharge of $13 (which is half the regular menu price, leading you to think you're getting a deal), you get nothing but a plate of pancakes. You don't get either coffee, juice, yogurt or pastry unless you order it separately. As another example, you also can order a half papaya for $13, i.e. $26 for two of you (a whole papaya is sold in local market for $2-$3). If you pay to upgrade your breakfast, the Royal should give you the continental too--it can't cost them more than a few bucks at most. Doing so would encourage more people to order an upcharge to eggs or pancakes, in my opinion. My wife and I can well afford the prices, but we don't like feeling ripped off. We thus had to start each day having to discuss whether it was worth ordering something instead of the "free" continental breakfast. Who wants that hassle on vacation? It was aggravating. I hope my description gives you the general idea. The rest of our stay was as nice as ever but the whole breakfast experience left us with a bad taste in our mouths. We would have been happier eating breakfast almost anywhere else in Waikiki.…
Read more
Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 6 days ago
Aloha LAXGUY, Mahalo for reviewing your recent stay. It is never our intention to disappoint; therefore, we apologize for not meeting your expectations. We have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure to host you, and we look forward to welcoming you and your wife again soon. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is lovely, as always. Its old fashioned charm is what appeals most. And of course the location is superb. A few minor gripes about things I wouldn’t expect in a classy hotel such as this. Artificial frangipani perfume is pumped into public areas. Horrible and not at all classy. Resort fees and other extras such as beach loungers add to the already high cost - you just keep on paying. No mini bar in the room. Seems a bit odd when there is an ice station in the corridor outside, The formal restaurant was closed one night which left only the casual bar for hotel dining. Not a big nuisance but once again not what one might expect. Breakfast was a la carte which is ok but a buffet option would have been better. This last situation might have something to do with covid precautions? In spite of these irritations I hope I get to stay again some time. It really is a very special place.…
Read more
Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This Exquisite Iconic Hotel, located where all the action is, has such a dreamy feel. This is our third visit to The Royal Hawaiian. We were there last August for my birthday and had to return again this year. There is so much history within this hotel. From the moment you drive up, there is such beauty and charm. All of the staff is excellent and very welcoming. We booked through the American Express Fine Hotel and Resorts program, and received a nice room upgrade and all of the nice amenities. The view from the room was amazing! They go over the top to make you feel special. I received a beautiful, pink snowball cake for my birthday. Special thank you to MIA, the manager!! She always wants to make sure you have an exceptional stay! Be sure to rent chairs on the beach for a relaxing time watching all the action on Waikiki Beach. Breakfast at Surf Lani is excellent. Also, we love the Mai Tai Bar. All the staff that served us there were so friendly and nice! This Resort is the perfect location, you can walk to so many places! A must visit in Honolulu. Highly recommend!…
Read more
Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Rent your beach chairs in advance.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 2 weeks ago
Aloha 960CindyS960, Mahalo for the five-star review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We were thrilled to have exceeded your expectations again, and it was great knowing how much you loved our well-kept accommodations with beautiful views. We appreciate you mentioning the devoted hospitality of our associates, especially Mia, that enhanced your visit. We will definitely share your compliments with them. It was also nice to know you had a great time at Waikiki Beach and Mai Tai Bar. We loved being a part of your birthday, and we are glad to have the pleasure of being your hotel of choice anytime you are in the area. Mahalo again for your continued patronage and recommendation, and we look forward to welcoming you back soon. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The line to check in was very long. No one arrived to help. Our room wasn’t ready and they said to return at 4:00pm. At 4:00 the line was even longer and no additional staff showed up. We waited in the restaurant for over 30 minutes and no one waited on us. The beach and ocean were packed with people. Hardly a quiet beach vacation. There were charges to get a beach chair, after paying over $600 for a room. We were only there from late afternoon until early morning, as we had a flight. We were also charged a $50 facility fee. The hotel is surrounded by high rises and very crowded shopping malls. Paradise ruined.
Read more
Date of stay: July 2023Trip type: Traveled with family
Room Tip: Don’t go if you want a relaxing vacation.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 3 weeks ago
Aloha Explorer62174204134, Mahalo for choosing us and for sharing your review. We are sorry for the delay you faced at the time of check-in and for the service issues you mentioned, that left a negative impression. We are known for our exceptional service and attention to detail; therefore, we have reviewed your comments with our team to ensure this is not repeated. We also regret your disappointment with some of our charges and are grateful for your patience with the same. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Should you wish to discuss your stay with us further, please contact the hotel at 808-923-7311 and ask for the manager on duty. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been regular guests at this hotel over the years. The historic building, grounds and the location are hard to beat. Sure, the rooms can be a little small, but that's all part of the historic nature (even the tower is getting on now!) And the staff are great. But Marriott have got some work to do with services here. We can only agree with others who have wondered how a premium hotel can get away without offering room service. Turndown service needs to be 'requested'. And they seem to have done away with food and beverage services on the beach too. If you want lunch or a drink, you have to get up and walk to the Maitai bar, and hang around until they give you your order in a brown paper takeout bag. That's not all that is missing. There is no snack bar by the pool. If you wanted , say ice cream, again, you have to get up and find it somewhere outside the hotel. Back in the day, the deserted area around the pool towel area was a small snack bar...just like the one they still have over at the Moana. What else is missing? the breakfast/snack area for use of tower guests. Now that too is a deserted lobby. They have introduced a small bakery and coffee stand but for reasons no guest can understand, this closes at 12.00pm. So if you want coffee after that time...... walk out of the hotel. The hotel does offer breakfast at the Surf lanai. Formerly this was one of the busiest breakfast spots in Waikiki,with an excellent buffet and a la carte menu. Now it is just an expensive al la carte option. If you still want to spend money with the hotel group, and charge back to your room, go down the beach to the Moana. Views, food staff etc are great. Here I definitely recommend walking out of the hotel. Of course, your resort fee does let you watch fishfeeding,and if you are quick enough you can book to join a free yoga class. But I'd rather see the hotel managers stop sweating this asset and actually offer some of the services you might expect at hotel of this class. Just like they do, down the road, at the Moana. …
Read more
Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded 3 weeks ago
Aloha farmfresh, Mahalo for visiting us time and again and for reviewing your recent stay. We regret not meeting your expectations now as we did during the earlier times, and we are sorry for the way our updated policies negatively impacted your visit. We also apologize for any inconvenience caused to you while you were here. We would really like to discuss your experience with you personally, but as we are unable to find reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Royal Hawaiian on a layover to Asia from the US. We used a free night award, but when checking the rack rate, I think this hotel is overpriced had we paid for it. The rooms were wonderful, the grounds were lush and the staff was pleasant. The food and drinks were extremely overpriced. The beach was crowded. For the hotel rate, the beach chair or umbrella should not be an extra charge.
Read more
Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
As a Marriott Bonvoy member, I was delighted to learn this property is now on their luxury collection-it’s long been on our ‘bucket list’! We were expected and warmly greeted at the magnificent property, upgraded at checkin to an ocean front room with balcony overlooking Waikiki beach. Perfect for celebrating our anniversary. This is an historic property, well maintained and pristine. It has a magnificent and lush garden and nice shops. Advice: use the Sheratons pool. It’s MUCH better. The luau at Royal Hawaiian is THE BEST and we’ve been to many over the years. It presents island history using talented dancers and music rivaling Broadway productions-WELL worth the $$$
Read more
Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded Aug 24, 2023
Aloha TxAggieAndHisWife, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki, for your anniversary celebration and for being a valued Marriott Bonvoy member. We are glad you liked our comfortable accommodations and enjoyed amazing views from your private balcony. We are also happy to know our amenities were up to your satisfaction and that our devoted associates took great care of you. We will certainly share your praises with them. Mahalo once more for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here's the good: a wonderful history, location and grounds. Ready for the rest? Okay, here we go.... 1. No room service 2. Majority of staff is indifferent, at best 3. Late checkout request generated three different responses from three different people 4. Rented umbrella set for the duration of our stay ($77/day) and were appalled one day when we went down and a full concert stage, huge speakers, and theater lights were erected on the lawn - 10 feet from my chair - and then a full rehearsal began with loud music and speaking broadcasting to the entire beach at 9:00 am (I imagine the folks trying to sleep in rooms adjoining the lawn loved that) NO refund allowed because that requires 48 hour notice. Are you kidding me? If you told people 48 hours prior that there would be a rehearsal concert and show, we would of had time to cancel (or go buy earplugs) 5. We were assigned to a room with a connecting door. The people next door were traveling with two screaming teenagers. They slammed the door to the lanai so hard all hours of the night that we woke up startled. Management was notified and, assume they did nothing since the noise continued all week. 6. Housekeeping replenishment was very inconsistent. No washcloths one day, no water another day. In the shower one day I discovered there was no more body wash. Had to stop my shower and wait for it to come up. 7. Furniture seems a little worn and the lanai did not appear to be freshened up or swept during our (9 night) stay 8. Rented a car for one night and literally had to argue for self-parking. They tried all they could to have us use valet (more $, of course) 9. Restaurants did not offer an appealing menu, so we never dined on site Will not return. Absolutely not worth the money.…
Read more
Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Responded Aug 24, 2023
Aloha RheaShore, Thank you for being our guest and for sharing your experience. Nothing is more important than the satisfaction of our guests; therefore, we are sorry we let you down and could not offer you a seamless visit. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. We also regret the service shortfalls and the comments about your experience at the Lanai. As stated earlier, we work hard to deliver an enjoyable time, and we assure you we have noted your feedback to ensure appropriate steps are taken to ensure a better outcome. We welcome you to contact the hotel at 808-923-7311 to speak with a manager to further discuss your stay. We appreciate your patience and hope to welcome you back in the future. Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Honolulu area.
PRICE RANGE
$482 - $588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal hawaiian, a luxury collection hotel honolulu, royal hawaiian honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
528
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE ROYAL HAWAIIAN, A LUXURY COLLECTION RESORT, WAIKIKI - Updated 2023 Prices & Reviews (Oahu, Hawaii)
Frequently Asked Questions about The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Which popular attractions are close to The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 miles), International Market Place (0.2 miles), and Waikiki Sunset Cruise with Live DJ (0.2 miles).
What are some of the property amenities at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Conveniently located restaurants include Tempura Kiki, STRIPSTEAK Waikiki, and Poke Bar.
Are there opportunities to exercise at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki have airport transportation?
Yes, The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?
The staff speaks multiple languages, including English, Japanese, and Korean.