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The Ritz-Carlton Residences, Waikiki Beach

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383 Kalaimoku Street Waikiki Beach, Honolulu, Oahu, HI 96815
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (683)
Room & Suite (291)
Pool & Beach (68)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Residences, Waikiki Beach
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
Travelers' Choice
Discover a new and distinctive resort experience at The Ritz-Carlton Residences, Waikiki Beach. Our luxury resort features 552 stylishly-appointed guest rooms and suites in two towers, all of which are ocean facing, providing you with an unparalleled view of the Pacific. With 246 suites, the resort boasts the largest number of hotel luxury suites on the island. Guests can discover a vast array of distinctive experiences along with legendary Ritz-Carlton service. Amenities include the highest infinity pools in Waikiki with private cabanas and a premier fitness center designed by celebrity trainer Harley Pasternak. The Ritz-Carlton Spa offers customized treatments that highlight the balancing elements and traditional healing methods of the islands. Adding to the enjoyment is a fine selection of dining experiences that are both creative in taste and presentation, ensuring an adventure for the senses.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Car hire
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga room
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Japanese
Hotel links
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Popular mentions
BreakfastTacos wrote a review Jul 2021
Puerto Rico40 contributions59 helpful votes
Really enjoyed the can-do, friendly service at a recent stay here! Service goes a long way and consistency amongst all the staff goes a long way. I found myself literally saying I haven't had such a uniformly friendly and efficient interaction during a day in ages. Great job all around from the team. That said I have to be truthful the pools are absolutely unacceptably awful. They are like 3'3" which is about 1' shorter than you want a pool to be. They are tiny, missing tiles, with a view of approximately nothing. A second thing is I didn't see a bar open my entire stay. Just seemed off for a high end property at this price point to not have a staffed bar all day. So I guess what I'm saying is I really enjoyed my stay and the staff made it great. Skip the pool and find somewhere else to go have fun. I'd return.
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Date of stay: July 2021
Value
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Sleep Quality
1 Helpful vote
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EVolFan wrote a review Jul 2021
Maryville, Tennessee102 contributions374 helpful votes
We were here for just one evening, which happened to be my birthday, on our way back to Tennessee after staying the week in Maui. We are Ritz-Carlton brand loyalists, having stayed in many locations, but never a residence-only property like this, so we were unsure of how the service would be. I was quickly assured when I received a pre-arrival email from Moko Miura, the Guest Relations Agent, who inquired about our stay. After learning that we were celebrating my birthday that evening, dinner was arranged at the Quiora restaurant in the building, with beautiful ocean sunset views. David Nakamura, the Concierge Supervisor confirmed the details of our stay and dinner the evening before and later coordinated the return of a very important item that my wife had mistakenly left in the room. We were later contacted, by Seth German, Purchasing Coordinator, who made sure that we had the tracking numbers of the FedEx shipment that he had arranged. We were very grateful for their help! The units themselves were modern and stylish with all of the amenities and appliances of a condominium, with a 17th floor balcony with ocean views of the Waikiki Beach area, away from the hustle and bustle of the city and beaches. We would highly recommend this property, which not only was perfectly located, but provided impeccable customer service in the Ritz-Carlton tradition.
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Date of stay: July 2021
Value
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2 Helpful votes
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Kevin W wrote a review Jul 2021
Fremont, California7 contributions10 helpful votes
We stayed at Ritz Carlton for two nights to celebrate my wife's birthday, and we were very pleased with our stay. From the moment we arrived at the hotel we were impressed with its friendly staff and hotel amenities. The hotel was modern and well maintained, but most importantly the staff were attentive and helpful. We were able to get a corner suite overlooking the pool. The room was clean and comfortable, we especially enjoyed the nice and comfy king size bed. It had a large bathroom with soaking tub and walk in shower. We especially liked the in-room washer and dryers, they made doing laundry a breeze. The hotel is not an ocean front property, but it has a very nice adult infinity pool, hot buts and a family pool with slide. We look forward to the next time to stay at this hotel.
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Date of stay: June 2021
2 Helpful votes
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Dena M wrote a review Jul 2021
Houston56 contributions71 helpful votes
Horrible experience. The hotel was overbooked for the amount of services they offered. Elevators confusing, staff at both pools gave misinformation, closed pool service before 5:00 pm. Told us we could go to with bar and get walk up service. Not true. First one said no walk up service and we could not go in; second said bar was overbooked and we had to get on waitlist when clearly they had seats. It was pure discrimination as we were not dressed as elaborately or were as young as the two guys in the bar. I complained to front desk. They sent up two complimentary drinks in plastic cups to our room. And this is the Ritz and I am platinum with Marriott. Outlandish prices for room and food and never got to go to either bar. DO NOT STAY HERE if you are 50+. Very disappointing
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Date of stay: July 2021Trip type: Traveled as a couple
3 Helpful votes
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Response from Jason White, Other at The Ritz-Carlton Residences, Waikiki Beach
Responded 3 weeks ago
Dear DenaM373, That is not the experience you deserved and I am sorry that our facilities and services fell short. Your loyalty should have been recognized with care and comfort, not disappointment. As it is my responsibility to have the resort and team properly prepared I do hope that we may connect to discuss this further. Mahalo, Jason White Director of Operations
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Hursh M wrote a review Jul 2021
Tustin, California545 contributions399 helpful votes
I stayed at the Waikiki Ritz (party of 8, 3 rooms) for a week in July 2021 for a family reunion. We were told that we would all be on the same floor, but the check-in staff said this was impossible. They did upgrade us to a nicer room as an apology, but the mistake at the beginning of our stay paved the way for the rest. The rooms are spacious and comfortable, but lack amenities (perhaps because of COVID). Another complaint was that Housekeeping continuously failed to restock amenities and I had to call concierge three times for new toiletries (each time delivered with an apology, but nothing changed). Perhaps the most annoying situation of the trip was the pool. Firstly, the pools are thoroughly underwhelming. There are two (an adult and child pool) but they're small and often crowded due to COVID. I understand that pools can only be so big on a tower in a city, but frankly, they were embarrassing. The child pool is filled with screaming four-year-olds, which makes the whole situation awkward for anybody in the ages of 14-17, as they're too old for the tiny waterslide and spitting tots. One such person was my brother, who was interrogated on his age three separate occasions at the adult pool. The first two employees allowed him to stay, as he was quiet and more behaved than the adult guests, but he was kicked out by the third set, told to go play with the four-year-olds. Again, not the mark of a five star. Interestingly, a large woman had her entire nipple out at the edge but she was not told anything. Truly embarrassing on the part of the Ritz, but at that point, we left the pool and didn't come back. Ultimately, the hotel is okay, and definitely not bad, but I would save your money. It wasn't at all close to the value of the 600+ a night we paid for it. And if you have kids over 12, choose a different spot.
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Date of stay: July 2021
Value
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4 Helpful votes
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Response from Jason White, Other at The Ritz-Carlton Residences, Waikiki Beach
Responded 3 weeks ago
Dear Hursh M, Thank you for sharing your special occasion with us and please accept my apologies for the challenges you faced. I appreciate your patience with the original room blocking and I am glad to see that a consideration was made for the inconvenience. There were opportunities missed and I hope you might allow me an opportunity to connect and discuss further. Mahalo, Jason White Director of Operations
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PRICE RANGE
$506 - $775 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
552
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Frequently Asked Questions about The Ritz-Carlton Residences, Waikiki Beach
Which popular attractions are close to The Ritz-Carlton Residences, Waikiki Beach?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 miles), Waikiki Beach Walk (0.2 miles), and Rock-A-Hula (0.3 miles).
What are some of the property amenities at The Ritz-Carlton Residences, Waikiki Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton Residences, Waikiki Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Residences, Waikiki Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Residences, Waikiki Beach?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Residences, Waikiki Beach?
Conveniently located restaurants include Poke Bar, Honolulu Cookie Company, and Island Vintage Shave Ice.
Are there opportunities to exercise at The Ritz-Carlton Residences, Waikiki Beach?
Yes, guests have access to a pool, a fitness center, and a yoga room during their stay.
Are any cleaning services offered at The Ritz-Carlton Residences, Waikiki Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Residences, Waikiki Beach offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Residences, Waikiki Beach?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to The Ritz-Carlton Residences, Waikiki Beach?
Many travelers enjoy visiting Iolani Palace (2.5 miles), Shangri La (2.9 miles), and Queen Emma Summer Palace (3.7 miles).