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The Ritz-Carlton Residences, Waikiki Beach

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383 Kalaimoku Street Waikiki Beach, Honolulu, Oahu, HI 96815
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (673)
Room & Suite (289)
Pool & Beach (68)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Residences, Waikiki Beach
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 90 hotels in Honolulu
Location
Cleanliness
Service
Value
Travelers' Choice
Discover a new and distinctive resort experience at The Ritz-Carlton Residences, Waikiki Beach. Our luxury resort features 552 stylishly-appointed guest rooms and suites in two towers, all of which are ocean facing, providing you with an unparalleled view of the Pacific. With 246 suites, the resort boasts the largest number of hotel luxury suites on the island. Guests can discover a vast array of distinctive experiences along with legendary Ritz-Carlton service. Amenities include the highest infinity pools in Waikiki with private cabanas and a premier fitness center designed by celebrity trainer Harley Pasternak. The Ritz-Carlton Spa offers customized treatments that highlight the balancing elements and traditional healing methods of the islands. Adding to the enjoyment is a fine selection of dining experiences that are both creative in taste and presentation, ensuring an adventure for the senses.
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Room & Suite (289)289
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Car hire
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga room
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Sofa
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, Japanese
Hotel links
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644Reviews79Q+A63Room tips
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Popular mentions
Tim C wrote a review Yesterday
Bellevue, Washington1,010 contributions407 helpful votes
+1
This is a very interesting hotel with private ownerships. It appears that each unit is individually owned but rented and managed by Ritz Carlton. I booked a corner room with ocean view. The description is actually quite misleading since this corner unit only has partial ocean view and mostly just city views. It’s not too bad since the size is slightly bigger than comparable ocean view rooms. It has a mini kitchen with a cook top and a microwave/oven combo so we were able to make some simple meals like breakfasts. The biggest draw to us is the fact that the unit has fully functional washer and dryer. With the weather in Oahu having a constant supply of fresh clothes is definitely required and welcomed. The staff is extremely polite and accommodating. We asked for some cooking oil and they were able to acquire from the restaurant downstairs. The house keeping staff is also incredible. One day they noticed we were low on toothpaste and left a new one for us to use. That was a very heart warming touch! The location is also very good but it isn’t beach front. We made use of the parking garage just across the street since the hotel does not allow self parking and we did not feel safe with valet when there is a pandemic going on. As a side bonus, the rate for parking in the garage across the street is 24 dollars per day as opposed to 40 from the ritz. This is a well run place and definitely worth checking out. We will likely be coming back for our future getaways.
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Date of stay: December 2020Trip type: Traveled as a couple
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texguy32 wrote a review Jan 8
Dallas TX78 contributions59 helpful votes
Stayed here overnighting in Honolulu and way back from Maui. Our family didn't want more beach, so we chose this option. Great pools and easy restaurant options for breakfast/lunch is what we were looking for, and they delivered on that. Service and staff were also excellent - reminded me more of an international property than a domestic property in terms of level of service. Wasn't as relevant for our stay, but the kitchen-ette setup in the room would be very helpful for families.
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Date of stay: January 2021
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Justin R wrote a review Dec 2020
4 contributions1 helpful vote
We are leaving such a low rating on the hotel as for what happened when we stayed there. We booked a week at the Ritz Carlton residencies Waikiki and were having a great experience until one night we woke up with a ton of bug bites. We noticed previously that we had bites but we thought they might have been due to us going out to the beach. Thursday night we stayed in and Friday morning we woke up covered in bites(will attach photos) our original thought was bed bugs so we went down to the lobby and spoke to the wonderful front desk associate who showed concern and called her front desk manager. The manager came and listened to us and gave us itching cream for the bites and then asked us if we had been out because the bites did not look like bed bug bites. In the mean time they moved our room and we asked if they could wash our clothes. Going back to the room to gather up our clothes we found a bug dead on the bed. We showed the manager and she said they would look deeper into what type of bug it was. It turns out that the bug came from the $155 flower bouquet I ordered to surprise my girlfriend with through the hotel. The bugs had gotten on the bed and bitten us multiple times. This whole ordeal ruined our day and caused us to have terrible bites. The clothes that were washed were not delivered to our new room until 8pm in which we had to miss our dinner reservations. Essentially we lost an entire day of our vacation. I’m leaving such a low review because I ordered these flowers through the hotel and pay a huge up charge for them as well so I assume they should not come infested with bugs. We kept trying to get in touch with the general manager but we just kept hearing that he was in a meeting and the message would be relayed. The average night here is $525 and we paid that to get bitten all over by bugs do to them giving us bad flowers. Truthfully we’re not very happy with how we were treated and were thinking about extending our stay but will for sure be moving to different accommodations. The staff is great but this whole situation ruined our trip and we will not be coming back here. Photos will be attached.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Douglas Chang, General Manager at The Ritz-Carlton Residences, Waikiki Beach
Responded Dec 8, 2020
Dear D8821QQjustinr, My sincere apologies that your great experience in Waikiki ended in such a bad way. I certainly agree that the flowers you ordered should have been inspected better and not delivered with bugs. I have discussed with my team and the florist who prepared the arrangement to be sure we both have processes in place to prevent such an unfortunate incident in the future. I am sorry I was not at the Resort to personally meet with you when this was first discovered. I sent an email when I returned this week to introduce myself and let you know that I would welcome the opportunity to further discuss and make amends. Again, my apologies to you and your girlfriend for the problems this caused you both and the disappointment with the way it was handled. I appreciate your kind comments on the staff and look forward to hearing from you. Mahalo and aloha, Douglas Chang General Manager
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GlobalCFO1 wrote a review Dec 2020
Las Vegas, Nevada40 contributions12 helpful votes
+1
Arrived at the ritz during the COVID reopening phase in Nov 2020. Resort & city were pretty empty which I enjoyed. We had a 1 bedroom suite which was well laid out with nice ocean views from the 30th floor. The hotel is a good distance from the beach but you still get an amazing view depending on the room you are in. Only small issues with the room were that the Bedroom bathroom doesn’t come with a door and living room coffee table had stains on it from previous stays. Something I wasn’t expecting but nothing major. I would like to compliment and highlight the great staff at the Ritz Carlton Honolulu. I visited the property recently to celebrate my partners birthday and was blown away from the service the staff gave me from start to finish. Angelina Yick went above and beyond to help surprise my partner for her birthday. she was in communication with me before my arrival to set up decorations, cake flowers etc for a surprise arrival. She was amazing and i am very thankful for the way she displayed the willingness to raise the bar for customer service. Jason who I believe is a director of the property was outgoing and nice as he helped us upon arrival. Mary Jane who checked us in was amazing and gave us great tips and displayed real passion for the ritz brand. All of the Valet members were 5 Star, upon arriving they all wished my partner Happy birthday and knew our names before even checking in. Ryan in Valet was great and always went above and beyond for me during our interactions. His work ethic and customer service skills are unmatched. The staff is the #1 reason why I will be back to this wonderful property very soon!
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Date of stay: November 2020Trip type: Traveled as a couple
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sandykbaruah wrote a review Nov 2020
Washington DC, District of Columbia34 contributions5 helpful votes
We arrived on the second day after the RC Waikiki reopened - even greeted by the highly professional and gracious General Manager Doug Chang. It set the tone for the visit. Despite the constraints of COVID-limited operations, the RC Waikiki team did an excellent job - including handling our in-room quarantine status the first two days of travels as we waited 84 hours for our “24 hour” COVID test from CVS(!) We were initially booked at the Four Seasons Ko Olina, where we had stayed previously (and really enjoyed), but their reopening date was pushed to late November. This was our first time at this RC. Despite the Waikiki location, this property feels more like a boutique (the low occupancy during our stay also contributed to this). The on-site restaurants are excellent, but hours of operations are spotty during these early days and there is no great place to grab a casual lunch on property. (Tommy Bahama’s across the street is good for lunch.) The ABC Hawaii Country Store on property is a lifeline for snacks and breakfast...w/a surprisingly good red wine selection.) Our room (Grand Ocean View Suite) was lovely - roomy, elegantly designed in minimalist fashion. Everything worked. Despite the Spa and Shop closure (again, COVID), the staff grabbed a few items for us. Things to consider: This is a Waikiki location, so very much the urban Hawaiian experience. If you want to wake up to the sounds of the ocean, this is not the place. Beach is an easy four block walk, not just an elevator ride. Views to the ocean are unobstructed, but higher floors actually highlight the buildings around the property (including the very convenient - and visible - Post Office). I think the views from lower floors maybe a bit better, but may add to street noise (and there is plenty). If you are a sun worshiper, the afternoons on your balcony or by the pools are for you - lots and lots of direct sun. Be aware that during these early days of reopening, much is not open on the Islands; hotels, restaurants and even state parks like Diamond Head and Hanauma Bay are closed. Now is a good time to come if you are a Hawaii regular want to chill and get some some sun before you are snowed out at home. Not the time to come for your first Hawaii experience - you’ll miss too much. While foot traffic along Waikiki’s shopping district was eerily and unsettlingly quiet the first week, it did pick up a bit towards the end of our trip. Also, know that Hawaii is serious about mask wearing and having an approved COVID test. If you don’t have all your pre-paperwork done properly, including your COVID test, you will not be able to rent a car or even technically leave your room - so plan ahead. Regardless, plan on 60-90 minutes to get out of the airport. We thank Doug and the team at the RC Waikiki. They did a great job under trying circumstances. Well done. While not our usual Hawaii trip, we are glad we went.
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Date of stay: November 2020Trip type: Traveled as a couple
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PRICE RANGE
$506 - $775 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
552
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Frequently Asked Questions about The Ritz-Carlton Residences, Waikiki Beach
Which popular attractions are close to The Ritz-Carlton Residences, Waikiki Beach?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 miles), Rock-A-Hula (0.3 miles), and Waikiki Beach Walk (0.2 miles).
What are some of the property amenities at The Ritz-Carlton Residences, Waikiki Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton Residences, Waikiki Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Residences, Waikiki Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Residences, Waikiki Beach?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Residences, Waikiki Beach?
Conveniently located restaurants include Honolulu Cookie Company, Poke Bar, and Island Vintage Shave Ice.
Are there opportunities to exercise at The Ritz-Carlton Residences, Waikiki Beach?
Yes, guests have access to a pool, a fitness center, and a yoga room during their stay.
Are any cleaning services offered at The Ritz-Carlton Residences, Waikiki Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Residences, Waikiki Beach offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Residences, Waikiki Beach?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to The Ritz-Carlton Residences, Waikiki Beach?
Many travelers enjoy visiting Shangri La (2.9 miles), Iolani Palace (2.5 miles), and Queen Emma Summer Palace (3.7 miles).