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The Ritz-Carlton Residences, Waikiki Beach

Traveler (487)
Room & Suite (290)
Pool & Beach (51)
Certificate of Excellence

About

#8 of 87 hotels in Oahu
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Certificate of Excellence
Discover a new and distinctive resort experience at The Ritz-Carlton Residences, Waikiki Beach. Oahu’s first Ritz-Carlton property and Waikiki’s newest luxury resort features 552 stylishly-appointed guest rooms and suites in two towers, all of which are ocean facing, providing you with an unparalleled view of the Pacific. With 246 suites, the resort boasts the largest number of hotel luxury suites on the island. Guests can discover a vast array of distinctive experiences along with legendary Ritz-Carlton service. Amenities include the highest infinity pools in Waikiki with private cabanas, and a premier fitness center designed by celebrity trainer Harley Pasternak. The Ritz-Carlton Spa offers customized treatments that highlights the balancing elements and traditional healing methods of the islands. Adding to the enjoyment is a fine selection of dining experiences that are both creative in taste and presentation, ensuring an adventure for the senses.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
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Spent 2 nights at the Ritz Carlton Residences in June. The hotel rooms are spacious and nice. We had two rooms -- each with a king bed and a pull out sofa. The pull out sofa bed got rave reviews from our 11 year old. The room has a few cooking options and a washer/dryer which is fantastic when on a long trip. (I wish we had known before the trip!) The hotel has two pools - one for adults only and one for kids. The kids pool is nicely laid out but we wish it was bigger or that the kids could have used the adult side too (maybe just call it a quiet pool). We had a few snacks and drinks at the poolside bar. All were fantastic. And the bartender was really attentive and positive. (Unfortunately, I didnt catch her name.) The check in was great -- the front desk team was so nice and they deftly handled some very needy guests with efficiency and kindness. The hotel is not on the beach -- you need to walk to the beach. we walked the beach, played in the water a bit, explored some of the hotels there -- and decided that compared to most the Ritz was much nicer and more well kept. it rained a ton while we were there but we enjoyed Leonards malasadas for breakfast, the Pig and the Lady for dinner, and Poke Bar for lunch. We shopped a bit in town too, walked up Diamond Head. I think if i went back, i would probably try to stay on the beach at the halekulani but the ritz is a great option too and a bit quieter and much more refined than most of the other hotels in the city.
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We stayed two nights in a grand ocean view studio. The room and our stay were perfect. Guest relations emailed me prior to our arrival and helped me setup in room dining, a cabana reservation at the pool and let me request a crib for my infant son. So awesome! Upon arrival guest services left a handwritten card and a mini cake in the fridge wishing my husband a very happy birthday! At the pool cabana, Jamal, brought toys for my son and extra swim diapers just in case. The staff at this hotel go above and beyond. Exceptional service, thank you for making our stay great! Our room was spacious. It had a mini kitchenette with full size fridge/freezer, microwave and sink. Very convenient when traveling (even for just a staycation) with an infant. Thank you for a great stay, we will be back!
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Hotel overall is good as we didn’t spend much on property, however handicap room was given to us without any prior notice. We were willing to wait for a room to be ready, but only found out until settled in room that it was handicapped. Mentioned to staff during stay but nothing they could do at the time. Forgot upon check out, emailed hotel and have not heard back after a few months of correspondence.
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Response from WaikikiRCRWB, General Manager at The Ritz-Carlton Residences, Waikiki Beach
Responded 6 days ago
Dear pinkberriezzz, Thank you for the choosing to stay with us. I was pleased to read that overall you enjoyed the hotel and apologize that your room was not as you had expected and that we were not able to offer an alternative. I will speak with the team to understand the status and delay in responding back to your email and follow up shortly. I do appreciate the opportunity to address your concerns and thank you again for taking the time to share your feedback. Kind regards, Douglas Chang General Manager
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So this is actually a residential tower and a hotel so its very different from the typical Waikiki hotel. It has a very small lobby but the staff are friendly. The rooms are a little boring but clean. and the high floors have amazing views of the park and ocean. The only place I ate in the hotel is Sushi Sho which is amazing. There is a Dean & Deluca downstairs which is great for breakfast. The hotel seems to be a bit understaffed so services are slow but the service is great. The concierge's are amazing, especially David who managed to make a few impossible things happen. The location of the hotel is great as you can walk everywhere easily. The best thing about the hotel is that there are no crowds.
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This was my 3rd time at a Ritz Carlton property and I must say they know how to do customer service. Sometimes at high end resorts the staff will exhibit an elitist attitude. Not so at the Ritz! Everyone is treated equally and with the utmost attention. This property was awesome. Since these units are individually owned, they come with a kitchenette and a washer dryer. These were essential for our 10 night stay. We could pack lighter knowing we could wash easily and having a mini kitchen allowed us to have our own beverages and snacks handy when we did not want to go out to eat. It also allowed us to bring "home" leftovers from the many fabulous places we had dinner. We grabbed breakfast in our room most mornings. Love that there was a family and adult pool. The family pool looked like a lot of fun, but it had the most people. The adult pool was quiet and relaxing with a great view of the ocean, even though you are a few blocks from the beach. The pool overlooks Fort Derussy and Hale Koa (military resort), so you have an unobstructed view to the water. We have family military that we were visiting, so we visited and ate at Hale Koa a couple times. Its also an easy walk to the bustling Waikiki beach area. We walked to most restaurants. We only ate at the Market restaurant, which serves the poolside also. On the expensive side of course (you pay for convenience) but not out of line as Waikiki is an expensive area. We traveled with our youngest adult son. He slept on the sofa bed that was turned down each night, so that eliminates the hassle of a sofa bed. Sliding doors create a separate room at night for privacy. Bathroom is large and modern. Toilet is latest and greatest. It lights up when you walk into the commode area! Heated and equipped with spray heads and a dryer for your "business" My only suggestion:Switch to regular Keurig machines in the rooms! The Expresso machines just don't make a good cup of coffee! We used Bonvoy points for our stay, and the Ritz was the same number of points as the Sheraton Waikiki. Sheraton is on the beach, but I never felt I was missing anything staying here!
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Response from WaikikiRCRWB, General Manager at The Ritz-Carlton Residences, Waikiki Beach
Responded 6 days ago
Dear MJBeek, Thank you very much for your review and the comments on your recent visit. I am delighted that you and your family enjoyed your stay with us and that the residential amenities in your room made it so comfortable and convenient for you to enjoy all that Waikiki has to offer. I appreciate your compliments about the service you received from the Ladies and Gentlemen. I know they find great joy in ensuring all our guests have wonderful experiences. We do hope we have the privilege of welcoming you back on your next visit to Waikiki. Until then, Mahalo, Douglas Chang General Manager
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PRICE RANGE
$474 - $857 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
552
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