This is a very interesting hotel with private ownerships. It appears that each unit is individually owned but rented and managed by Ritz Carlton. I booked a corner room with ocean view. The description is actually quite misleading since this corner unit only has partial ocean view and mostly just city views. It’s not too bad since the size is slightly bigger than comparable ocean view rooms. It has a mini kitchen with a cook top and a microwave/oven combo so we were able to make some simple meals like breakfasts. The biggest draw to us is the fact that the unit has fully functional washer and dryer. With the weather in Oahu having a constant supply of fresh clothes is definitely required and welcomed. The staff is extremely polite and accommodating. We asked for some cooking oil and they were able to acquire from the restaurant downstairs. The house keeping staff is also incredible. One day they noticed we were low on toothpaste and left a new one for us to use. That was a very heart warming touch! The location is also very good but it isn’t beach front. We made use of the parking garage just across the street since the hotel does not allow self parking and we did not feel safe with valet when there is a pandemic going on. As a side bonus, the rate for parking in the garage across the street is 24 dollars per day as opposed to 40 from the ritz. This is a well run place and definitely worth checking out. We will likely be coming back for our future getaways. …
Stayed here overnighting in Honolulu and way back from Maui. Our family didn't want more beach, so we chose this option. Great pools and easy restaurant options for breakfast/lunch is what we were looking for, and they delivered on that. Service and staff were also excellent - reminded me more of an international property than a domestic property in terms of level of service. Wasn't as relevant for our stay, but the kitchen-ette setup in the room would be very helpful for families.
We are leaving such a low rating on the hotel as for what happened when we stayed there. We booked a week at the Ritz Carlton residencies Waikiki and were having a great experience until one night we woke up with a ton of bug bites. We noticed previously that we had bites but we thought they might have been due to us going out to the beach. Thursday night we stayed in and Friday morning we woke up covered in bites(will attach photos) our original thought was bed bugs so we went down to the lobby and spoke to the wonderful front desk associate who showed concern and called her front desk manager. The manager came and listened to us and gave us itching cream for the bites and then asked us if we had been out because the bites did not look like bed bug bites. In the mean time they moved our room and we asked if they could wash our clothes. Going back to the room to gather up our clothes we found a bug dead on the bed. We showed the manager and she said they would look deeper into what type of bug it was. It turns out that the bug came from the $155 flower bouquet I ordered to surprise my girlfriend with through the hotel. The bugs had gotten on the bed and bitten us multiple times. This whole ordeal ruined our day and caused us to have terrible bites. The clothes that were washed were not delivered to our new room until 8pm in which we had to miss our dinner reservations. Essentially we lost an entire day of our vacation. I’m leaving such a low review because I ordered these flowers through the hotel and pay a huge up charge for them as well so I assume they should not come infested with bugs. We kept trying to get in touch with the general manager but we just kept hearing that he was in a meeting and the message would be relayed. The average night here is $525 and we paid that to get bitten all over by bugs do to them giving us bad flowers. Truthfully we’re not very happy with how we were treated and were thinking about extending our stay but will for sure be moving to different accommodations. The staff is great but this whole situation ruined our trip and we will not be coming back here. Photos will be attached.…
Arrived at the ritz during the COVID reopening phase in Nov 2020. Resort & city were pretty empty which I enjoyed. We had a 1 bedroom suite which was well laid out with nice ocean views from the 30th floor. The hotel is a good distance from the beach but you still get an amazing view depending on the room you are in. Only small issues with the room were that the Bedroom bathroom doesn’t come with a door and living room coffee table had stains on it from previous stays. Something I wasn’t expecting but nothing major. I would like to compliment and highlight the great staff at the Ritz Carlton Honolulu. I visited the property recently to celebrate my partners birthday and was blown away from the service the staff gave me from start to finish. Angelina Yick went above and beyond to help surprise my partner for her birthday. she was in communication with me before my arrival to set up decorations, cake flowers etc for a surprise arrival. She was amazing and i am very thankful for the way she displayed the willingness to raise the bar for customer service. Jason who I believe is a director of the property was outgoing and nice as he helped us upon arrival. Mary Jane who checked us in was amazing and gave us great tips and displayed real passion for the ritz brand. All of the Valet members were 5 Star, upon arriving they all wished my partner Happy birthday and knew our names before even checking in. Ryan in Valet was great and always went above and beyond for me during our interactions. His work ethic and customer service skills are unmatched. The staff is the #1 reason why I will be back to this wonderful property very soon! …
We arrived on the second day after the RC Waikiki reopened - even greeted by the highly professional and gracious General Manager Doug Chang. It set the tone for the visit. Despite the constraints of COVID-limited operations, the RC Waikiki team did an excellent job - including handling our in-room quarantine status the first two days of travels as we waited 84 hours for our “24 hour” COVID test from CVS(!) We were initially booked at the Four Seasons Ko Olina, where we had stayed previously (and really enjoyed), but their reopening date was pushed to late November. This was our first time at this RC. Despite the Waikiki location, this property feels more like a boutique (the low occupancy during our stay also contributed to this). The on-site restaurants are excellent, but hours of operations are spotty during these early days and there is no great place to grab a casual lunch on property. (Tommy Bahama’s across the street is good for lunch.) The ABC Hawaii Country Store on property is a lifeline for snacks and breakfast...w/a surprisingly good red wine selection.) Our room (Grand Ocean View Suite) was lovely - roomy, elegantly designed in minimalist fashion. Everything worked. Despite the Spa and Shop closure (again, COVID), the staff grabbed a few items for us. Things to consider: This is a Waikiki location, so very much the urban Hawaiian experience. If you want to wake up to the sounds of the ocean, this is not the place. Beach is an easy four block walk, not just an elevator ride. Views to the ocean are unobstructed, but higher floors actually highlight the buildings around the property (including the very convenient - and visible - Post Office). I think the views from lower floors maybe a bit better, but may add to street noise (and there is plenty). If you are a sun worshiper, the afternoons on your balcony or by the pools are for you - lots and lots of direct sun. Be aware that during these early days of reopening, much is not open on the Islands; hotels, restaurants and even state parks like Diamond Head and Hanauma Bay are closed. Now is a good time to come if you are a Hawaii regular want to chill and get some some sun before you are snowed out at home. Not the time to come for your first Hawaii experience - you’ll miss too much. While foot traffic along Waikiki’s shopping district was eerily and unsettlingly quiet the first week, it did pick up a bit towards the end of our trip. Also, know that Hawaii is serious about mask wearing and having an approved COVID test. If you don’t have all your pre-paperwork done properly, including your COVID test, you will not be able to rent a car or even technically leave your room - so plan ahead. Regardless, plan on 60-90 minutes to get out of the airport. We thank Doug and the team at the RC Waikiki. They did a great job under trying circumstances. Well done. While not our usual Hawaii trip, we are glad we went. …
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing