The best service ever at any hotel we have ever stayed at - and my wife and I have stayed at some fancy hotels. This is a beautiful property, that is perfectly located on a quiet street just a minute or two from the pier and all the best restaurants /shopping etc. in Newport. Our daughter happened to stain her shirt with smoothie and we were at a loss with everything closed for Thanksgiving. The general manager kindly offered to help, and arranged for her shirt to be washed twice (the second time with stain remover for good measure!) in the hotel's laundry machines. We couldn't be happier and are already looking forward to our next stay at Mill Street Inn!
We stayed here for a long weekend and it was perfect for our needs! It's one block in from the wharfs and thames street with all the bars, restaurants and shops. Itsy close to the Cliff Walk and Ocean Drive. The Inn itself is neat, clean and cozy. We were given a gift bag of goodies upon arrival and there is bottled water in the room. We had a suite on the second floor right by the stairs going up to the deck. The rooftop deck was perfect to have some wine and cheese while watching the sunset. Feel free to bring your own blanket to snuggle in! The staff was always friendly and helpful whenever we saw them. I would definitely stay here again!
We stayed here for 2 days in the COVID-19 pandemic, and it was great. We had a beautiful porch where we could enjoy dinner with a sunset view over the harbor. It was clean, and they were kind enough to give us a bottle of wine to celebrate our event on arrival, and two dog beds for our pups traveling with us. The location was great to get to the cliff walk and explore the harbor.
I am going to start with the positive. I had trouble booking online so I called the Inn directly. Luckily for me, Hunter picked up the phone and it was a pleasure dealing with him. He was there when we arrived and checked us in. Every time we saw him at the front desk in our comings and goings, he was friendly, helpful, and had a smile on his face. He is a treasure and should get a raise and a promotion! We did not have nearly the same experience with the other Inn employees we interacted with. Another positive is the awesome location. We walked to everything and did not move our car for the 3 days we were in Newport. While on the subject of parking, it is included in the overall price. Which is terrific as we never really noticed many open spots during our many walks. Another positive is the continental breakfast. It was delivered to our door at the time we requested and was generous and included fresh baked goods, yogurt, fruit, and coffee. We are big coffee drinkers and when we requested a full carafe, it was delivered. Covid-19 measures were good, but we still opted not to have our room cleaned for our short stay. We just asked when we needed new towels or anything else and they were promptly brought up to our room. Okay, now for the negative which is a big one for my husband and I. The Mill Street Inn is not inexpensive and even though we stayed after Labor Day our Townhouse suite was almost $750. a night, with a discount, for most of our stay. We are both more than willing to pay that for a quality experience and Mill Street did not let us down in all areas but one. Our suite was/is in very much need of a renovation. It was old and tired and the curtains were hanging off the rod. So it was pretty sunny in the sleeping area in the morning. There were exposed piping, and it needed some fresh paint. The list does go on with old and worn furniture in the living area downstairs. The patio too was not private as there was a guest on the rooftop deck looking in our room and taking a picture (in our rooms direction) when I came up to change after breakfast. To end on a positive note, our stay in Newport and the Inn was not marred by the condition of our room, but I would only return if all the rooms have been renovated. Especially, for the prices they charge $$$$.…
My husband and I stayed at the Mill Street Inn in early September. We stay at the Mill Street every summer and love the mix of historic and contemporary architecture and its location to 2 blocks to all of the action on Thames Street. The rooftop is a real bonus, especially during Covid. We sat up there one night, brought up a pizza and watched the sunset- lovely!