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Holiday Inn Express & Suites Downtown Buffalo

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#11 of 23 Hotels in Buffalo
Certificate of Excellence
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Holiday Inn Express & Suites Downtown Buffalo
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614 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Markham, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is older but it appears they are trying to modernize it. You can certainly see some wear in the rooms (especially bathrooms) but it is kept clean. We stay at this hotel a couple of times per year when visiting Buffalo from the Toronto area because it is a good value and centrally located. The hotel is walking... More 

Helpful?
Thank K G
The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Very very bad Hotel! Floor in room was wet, sleeping couch squeaks all the time, mattress is bad, feels like you sleep on a hill: kids had worst night ever. Toilet when flushed makes very hard sound, air conditioning is very loud.. Will definitely never come back to this Holiday Inn Express!

Helpful?
Thank eef31
Manchester, England
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a good location and there is a cheap parking garage nearby. Breakfast good and plenty of seating However, the rooms are very much in need of renovation- cracked plaster, scuffed furnishings although the bed was comfortable We stayed 2 nights and they did not make up our room at all and when I rang for clean... More 

Helpful?
Thank yvonnefov
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the feedback. I am very sorry about your room. We completed renovated all public spaces (lobby, breakfast, fitness center, guest laundry) and in a few years will renovate our guestrooms. However, we are going room to room and doing touchups. We did put in all new linen, bediding, shower curtains and keurig makers. More 

Toronto, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very impressed with quality of the hotel. The staff, all of them we encountered, were terrific: helpful, friendly, seemed really concerned that we had everything we needed and were comfortable. The rooms were excellent, choice of pillows, very comfortable and quiet sleep. Breakfast was as expected, standard fare these days, but enough variety to suite everyones needs. I... More 

Helpful?
1 Thank 939MichaelB939
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

So glad you enjoyed your stay. Sounds like you got to visit some great places. We are indeed near some awesome venues, attractions and restaurants. More 

Washington DC, District of Columbia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here to take the NY bar exam and it was perfect. Right in the heart of downtown; easy to walk to restaurants and the convention center. All the rooms are suites with a microwave and small fridge. Bed was comfortable, room was a good size and, even though my door was right next to the floor's ice machine, I... More 

Helpful?
1 Thank jc1302
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the very nice comments and details about our hotel. We do believe we are in a great location and have great amenities and nice clean rooms. You summed it up very well! More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2016

I was a bit hesitant to stay at this hotel based on the reviews I read, but I am glad I stayed here. The hotel has obviously been updated, the rooms were large and spacious and clean, and it is in a great location. The breakfast was extensive and the lobby/eating area was large and clean as well. You have... More 

Helpful?
1 Thank grelhay
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the wonderful comments. I will be very happy to share with both Mario's who work at the front desk! Glad you also enjoyed our amenities. More 

Cleveland, Ohio, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2016

The Holiday Inn Express & Suites Downtown Buffalo has the best location in the city if you are looking to have a fun night in downtown Buffalo. The hotel is located right on Main Street and is right across the street from the famous Shea Theater, it is also just a two minute walk from the Chippewa Street Entertainment District... More 

Helpful?
1 Thank Dylan D
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Wow, I could not have done a better job explaining our hotel, location and some of our amenities. Thank you! More 

Cape Coral, Florida
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 8, 2016

First and for most, Mario checked us in, went above and beyond with his personality and hospitality. Made sure all was well. As previous reviews indicate, the rooms are in need of repair. Otherwise, the lobby is nicely renovated and breakfast is always good. Easy access to the tram on Main St to Canalside.

Helpful?
1 Thank kimden
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you. I will pass on the nice words about Mario. I do apologize that our rooms were not renovated this year like the lobby, fitness room, breakfast area and sitting areas. However, they were done 8 years ago and we have been doing the needed touch ups and will continue to. However, 4 months ago we did put in... More 

Milwaukee, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 7, 2016

This stay didn't start off well when we found out there is no on site parking. We had to pay $14 per day to park in a parking lot three blocks away!! It didn't get any better when we got to our room. It was very dated and was well overdue to be remodeled. The furniture was dinged and scratched... More 

Helpful?
1 Thank Christine83578
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

I am very sorry that your stay was not exemplary. Your room was not up to our high standards and we missed that and the items have been addressed and corrected. I am also sorry about our parking situation. As a downtown hotel we are at the mercy of using a parking garage 1.5 blocks away. However, we do provide... More 

Raleigh, North Carolina
Level Contributor
548 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed July 7, 2016

I booked the Holiday Inn Express thinking it was a brand new hotel. It's really a Comfort Suites that's been changed into a Holiday Inn. The bottom floor is awesome! Great area and great breakfast buffet. Upstairs is a little different. The hallways are fine. Even the room was okay, it was just really worn. I appreciated that we were... More 

Helpful?
1 Thank VEE1225
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the details. You are correct that we renovated all public spaces are converted from a Comfort Suites to a Holiday Inn Express & Suites 4 months ago. We are in the process of doing touch ups in the guestrooms and the item you mentioned was a Comfort Suites sign that we removed. When we paint the bathroom... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Location: United States > New York > Buffalo
Price Range: $111 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
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