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Hyatt Regency Buffalo / Hotel and Conference Center

Traveler (470)
360
Panoramas (15)
Room & Suite (331)

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About

Location
4.3
Cleanliness
4.2
Service
4.2
Value
3.9
Let Hyatt Regency Buffalo be your destination in upstate New York for work or leisure. Take advantage of our close proximity to Niagara Falls. We are located in downtown Buffalo and offer design-forward rooms, on-site dining, and wellness amenities. A stay at our hotel puts you in walking distance to the waterfront, KeyBank Center, and Shea’s Buffalo Theatre.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Vending machine
Banquet room
Meeting rooms
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Iron
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family Resort
Centrally Located
Languages Spoken
English, Spanish

Location

2 Fountain Plaza, Buffalo, NY 14202-2290
Hyatt Regency Buffalo / Hotel and Conference Center
4.0
4.0 of 5 bubbles3,024 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Buffalo / Hotel and Conference Center is commended for its prime location, featuring easy access to business venues and leisure spots, as well as housing a cherished Starbucks on-site. However, guests have called out the hotel for its outdated amenities and rooms that appear dingy and poorly maintained. While some visitors praise the beautiful lobby and lively piano bar, the overall sentiment suggests that the hotel does not provide satisfactory value, with complaints about overpriced services and the need for more attentive cleaning and maintenance.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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nickball94 wrote a review Yesterday
1 contribution
The main lobby and all of the public areas were very nice till you get to your room. The room wasn't anything special just and average hotel room. For the price I spent for the stay definitely not worth the money. I have stayed at other hotels for half the price I spent at the Hyatt and had a better experience / better condition room.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded today
We value your feedback and are glad to hear you appreciated our public areas. We are sorry that you found the accommodations to be average. Each guest's experience is of paramount importance to us and we always strive to provide a good value for your investment. We'd love the chance to change your perception in the future and assure you a more satisfying stay next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
arielspencer wrote a review Yesterday
Pittsburgh, Pennsylvania3 contributions
The customer service was top notch - from booking with the sales and catering department to the front desk staff and everyone in between, everyone was helpful and friendly. The location was perfect and the Starbucks in the lobby was fantastic to have so handy!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded today
Arielspencer, we're thrilled to hear about your positive experience at Hyatt Regency Buffalo. Our team members truly shine in providing excellent service, and we are glad they played a significant role in enhancing your stay. We're also delighted to know that you found the location convenient and appreciated the convenience of the Starbucks in our lobby. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dkent2024 wrote a review Feb 26
1 contribution
Valet was great, check-in was smooth and lobby was beautiful! Beds are very comfortable, however room wasn’t very clean and tub was outdated/missing the plug. The pool was cold and had floating debris
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded yesterday
Dkent2024, your feedback is greatly appreciated. It's good to know that you found our check-in process efficient and our lobby aesthetically pleasing. We're also delighted that you found the beds to your liking. However, it appears we didn't meet your expectations regarding room cleanliness, the condition of the bathroom, and the swimming pool temperature. Your comments have been noted and will be used to improve our services. We hope to have the opportunity to welcome you back for a superior stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ordnance187th wrote a review Feb 26
1 contribution
The amenities were heavily lacking. The dresser and side tables had been repainted with latex paint. The lamp cord was plugged across the corner cord hanging in the air. The alarm clock then taking up one of the only two plugs next to that side of the bed. The plumbing also made a lot of bubbling sounds from the drains. One of the elevators was broken but in labeled as such. Paid breakfast was worse than a free continental breakfast anywhere else.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded yesterday
Ordnance187th, it's disappointing to read about your less-than-ideal experience. It seems like the room furnishings and decor weren't up to your expectations, and the issue with the plumbing and electrical outlets has been noted. The elevator and breakfast service concerns you've mentioned will be looked into as well. We're always striving for improvement and your feedback provides valuable insights. Thank you for sharing, and we hope you'll give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cubiclewarrior wrote a review Feb 25
Upstate, NY23 contributions
Required to stay here by hockey tournament. Elevators not working, had to schlep up/down nine flights of stairs or wait 30+ minutes for working elevator. Shower clogged/didn't drain. Room was almost 80 degrees and didn't cool down for the length of stay (no AC). Rooms were dated and grimy. Just bad. But there's a Starbucks in the lobby.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 2 days ago
Cubiclewarrior, we regret to hear that your stay was not up to your expectations. It is disappointing to know that you experienced issues with the elevator service and room amenities. Our aim is to ensure our guest rooms present an inviting atmosphere and your description suggests we missed the mark. On a positive note, many of our guests appreciate the added convenience of having Starbucks so close. Do know that your feedback has valuable implications for ongoing improvements, and we hope to show you a far better experience on potential future visits.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andreasleach wrote a review Feb 23
1 contribution
Very clean rooms, great views and an awsome on site restaurant with bar. Also a Starbucks in the lobby for the elevated coffee lover. Restaurants everywhere.....things to see and do in every direction.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 4 days ago
Andrea, we appreciate your glowing feedback. It's fantastic to hear that you enjoyed the cleanliness of the rooms at Hyatt Regency Buffalo, the vista, as well as our onsite dining offering. The presence of a Starbucks in the lobby surely enhances the experience of our coffee aficionados. Thank you for highlighting the abundance of nearby restaurants and attractions. We certainly hope to welcome you back for another exceptional stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rine1437 wrote a review Feb 21
1 contribution
Themostat and phone not working, insanely slow elevators, oversoft mattress, excessive hall noise. To their credit. Staff did their best. But nowhere near worth the cost. Will not stay again. Asking for at least a partial refund.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 6 days ago
Rine1437, we value your feedback and regret to hear about the inconveniences you encountered during your stay. Challenging incidents like the one you faced with the thermostat and telephone, elevator speed, and mattress comfort are not typical in our hospitality delivery, and we apologize for the inconvenience faced. We also understand the concerns regarding noise. It's good to hear though that our team members did their best under the circumstances, and we appreciate your recognition of their efforts. Regarding the cost of your stay, we strive to provide high-quality service that meets your expectations, and it's disappointing to learn we did not meet them in your case. Your comments will help us in making necessary improvements. We respect your choice not to return, but if you ever change your mind, we'd be glad to have the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ananddate1 wrote a review Feb 20
1 contribution
My stay was for business and it served all of my needs. The staff was extremely friendly and helpful. The building is older so there's only so much that can be done with the rooms. The television in my room was enormous but the sound was poor. This didn't affect my trip at all but if there was a small criticism that would be the only thing I can think of.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 6 days ago
Ananddate1, it's pleasing to hear that the Hyatt Regency Buffalo catered to your business trip needs effectively. Our team members are indeed committed to offering guests a warm and helpful service. We appreciate your understanding about the classic structure of our building and your patience with the television sound quality. We continually strive to enhance all aspects of guest experience and your feedback aids this endeavor. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MFBhatti wrote a review Feb 20
1 contribution
Stayed here for a week for work. Walking into the lobby, you would think the rooms would match how clean the lobby is. The hotel room door was broken, the shower drain was clogged and there was a huge stain on the carpet. There did not seem to be any quality checks in place.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 6 days ago
MFBhatti, we're truly disappointed to hear that your stay didn't meet your expectations. We take your remarks regarding room maintenance seriously as we aim for all aspects of our hotel to reflect the same comfort and neatness our guests first experience in the lobby. Our team is very diligent in ensuring our rooms are in good condition before guest arrival, so we regret your experience. We assure you that this situation does not reflect our usual standards and your comments will be used for improvements. We appreciate your feedback and hope we'll have an opportunity to deliver a more positive experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drgolden1 wrote a review Feb 19
Montgomery, Alabama6 contributions
Lovely people at both check in and check out. You will meet nicer folks. Unfortunately, I was overcharged at checkout. Still trying to get a resolution to this issue. Negligent housekeeping was a problem as food from the previous guest was left in our rooms. Also the heat did not work. But the lovely staff brought me lots of blankets.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HRBuffaloGM, General Manager at Hyatt Regency Buffalo / Hotel and Conference Center
Responded 5 days ago
We're pleased to hear that you found our team to be welcoming during your stay. It's regrettable that there were discrepancies regarding your billing and your accommodation wasn't thoroughly prepared. Appropriate measures are being taken to ensure this doesn't happen again. It's clear that the heating issues caused inconvenience despite our team's efforts to provide you with extra blankets. Rest assured, these matters are being looked into promptly. We hope to have the opportunity to provide a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$138 - $234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency buffalo hotel buffalo, buffalo hyatt regency, hyatt buffalo
LOCATION
United StatesNew YorkErie CountyBuffaloDowntown
NUMBER OF ROOMS
396
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT REGENCY BUFFALO / HOTEL AND CONFERENCE CENTER $134 ($̶1̶4̶9̶) - Updated 2024 Prices & Resort Reviews - NY

Frequently Asked Questions about Hyatt Regency Buffalo / Hotel and Conference Center
Which popular attractions are close to Hyatt Regency Buffalo / Hotel and Conference Center?
Nearby attractions include Buffalo City Hall (0.3 miles), Shea's Performing Arts Center (0.2 miles), and Irish Classical Theatre Company (0.2 miles).
What are some of the property amenities at Hyatt Regency Buffalo / Hotel and Conference Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Buffalo / Hotel and Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Buffalo / Hotel and Conference Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Buffalo / Hotel and Conference Center?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Buffalo / Hotel and Conference Center?
Conveniently located restaurants include Bacchus Wine Bar & Restaurant, Big Ditch Brewing Company, and Dinosaur Bar-B-Que.
Are there opportunities to exercise at Hyatt Regency Buffalo / Hotel and Conference Center?
Yes, guests have access to a fitness center during their stay.
Is Hyatt Regency Buffalo / Hotel and Conference Center located near the city center?
Yes, it is 0.9 miles away from the center of Buffalo.
Are any cleaning services offered at Hyatt Regency Buffalo / Hotel and Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Buffalo / Hotel and Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Buffalo / Hotel and Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.