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Hilton Garden Inn Buffalo Downtown

Traveler (100)
Room & Suite (49)
Videos (1)
Certificate of Excellence

About

#9 of 28 hotels in Buffalo
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Welcome to the Hilton Garden Inn Buffalo Downtown located in historic Lafayette Square. This hotel features FREE shuttle service to and from Buffalo International Airport as well as to local spots within a 3 mile radius from us and is just steps from the FREE Metro rail. Your room includes complimentary WiFi, a mini fridge, microwave and 39-inch LCD TV. Enjoy breakfast, lunch and dinner at the Garden Grille & Bar indoors or on the outdoor patio.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
98Great for walkers
Grade: 98 out of 100
58Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
746Reviews
18Q+A
56Room tips
Traveler rating
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  • 67
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Popular mentions
This hotel was the perfect fit for our needs! We were there for a 3 night/4 day visit, with a definite mission to visit the Falls on the Canadian side. Let me just start by saying that Lonnie was one of the most helpful individuals an "outta towner" could ever need! From the individuals who shuttled us to and from, to Renee (aka "the Queen of information for visiting Niagra Falls") at the front desk, everything was absolutely perfect! The room was amazingly clean with comfortable bedding, and the view of downtown left nothing to wonder about! It was altogether the perfect choice for what we needed, and I highly recommend lodging there when in the area! Thanks again, Lonnie for all of the helpful information and assistance we received!
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Response from Stacie M, Manager at Hilton Garden Inn Buffalo Downtown
Responded 5 days ago
Thank you so much for such a great review!! We had so much fun sharing your feedback with our team this morning as they started their day! We hope your travels bring you back to Buffalo again, there is so much more to see!
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Hotel's Favorite
I am a HH diamond for life so I stay at a lot of Hilton Properties. This is one of the nicest Hilton Garden Inns I have stayed at. The rooms are big, the rooms are quiet and the entire environment comfortable and relaxing. We got in late so had dinner there and the meal was good. Had breakfast also the next morning and it was a normal Hilton Garden Inn spread. All the staff I interfaced with were polite, friendly and helpful. I was there for a fishing trip on the Niagara River and I plan on coming back next year and I will stay here for sure.
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Response from Stacie M, Manager at Hilton Garden Inn Buffalo Downtown
Responded May 21, 2019
Thank you so much for being a Diamond Member! We know just what it takes to earn that status and how much time away from home went into it. We are honored that you chose us for your visit to Buffalo. Thank you for the kind words, it truly means a lot to our entire team! We can't wait to see you again next year, let us know when you would like us to make that reservation for you!
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Front Office Manager Paseon Jones did an outstanding job ensuring that the entire event staff had what they needed to make sure that the conference ran smoothly. He welcomed each conference guest and assigned the hotel's finest staff to manage our event. He is a true hospitality professional.
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Response from Stacie M, Manager at Hilton Garden Inn Buffalo Downtown
Responded 6 days ago
Thank you so much for choosing us for your event and for sharing such a great review regarding our Front Office Manager, Paseon! We are so happy he is on our team and are glad to hear that everything went so smoothly. Come see us again!
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great room. great service as their staff was courteous and very accommodating to our needs. location as the hotel is in downtown Buffalo so it is close to everything. we got complimentary breakfast as HH Gold members. reasonable price. recommended.
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Review collected in partnership with Hilton Garden Inn
Response from Stacie M, Manager at Hilton Garden Inn Buffalo Downtown
Responded 6 days ago
Thank you for taking the time to review your stay with us and for choosing our hotel while in Buffalo! We are so glad that our convenient location worked out well for you while you were in town. We hope to see you again!
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The accessible room we reserved was not the room we received at check in. The shuttle driver left me sitting in a wheelchair on the city sidewalk for over an hour and then lied about it. The front desk staff could not even make eye contact. Housekeeping never serviced our room. Even though the conference my wife was attending at the hotel did not finish until 4 pm, no late check out was offered. If you want to spend over $600 for a two night stay and be treated terribly, this is the hotel for you!
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Review collected in partnership with Hilton Garden Inn
Response from Stacie M, Manager at Hilton Garden Inn Buffalo Downtown
Responded 2 weeks ago
We truly appreciate the fact that you took time to share this experience as it is most concerning for us to see this. We would love to connect personally with you to get more information regarding your stay if you don't mind? Please contact our General Manager, Lonnie Davis, or Manager, Stacie McDonald at your convenience at 716-848-1000.
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PRICE RANGE
$156 - $317 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBuffalo
NUMBER OF ROOMS
124
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