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Courtyard Buffalo Downtown/Canalside

Traveler (112)
Room & Suite (49)
Dining (10)
Certificate of Excellence

About

#6 of 28 hotels in Buffalo
Location
Cleanliness
Service
Value
Certificate of Excellence
This hotel is located in the heart of Canalside in downtown Buffalo, NY and is only one block away from KeyBank Center. Travel around town on the Buffalo Metro Rail, which conveniently has a stop right outside of the hotel. The onsite restaurant and bar serves breakfast, Starbucks(R) coffee, dinner and evening drinks, or grab a bite to eat at the Pizza Plant, which is connected to our hotel. Guests enjoy the onsite fitness center, indoor heated pool & whirlpool, business center and boarding pass printing center.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Trendy
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals

Location

Full view
95Great for walkers
Grade: 95 out of 100
23Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
335Reviews
8Q+A
68Room tips
Traveler rating
  • 189
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  • 17
  • 4
  • 11
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Popular mentions
Four years ago my wife and attended a concert at Key Bank Center. As we walked the .5 miles to our parked car, on that sub-freezing winter night, we walked right by this Courtyard. I made the comment, too bad we aren’t staying there, we’d be relaxing in a few minutes. Last
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded Apr 1, 2019
Awhitty63, Thanks so much for the positive feedback. We are happy to hear you chose to stay with us and enjoyed the concert. We are fortunate to be located so closely to the KeyBank Center and love providing the convenience and friendly service to our guests! I look forward to sharing your review with our team and we can't wait to have you back again at our hotel.
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I travel a lot and stay in a lot of Marriott's. This hotel by far has the best customer service. Everyone greeted me with a smile from the Valet service to the front desk at check in. Even when I called down to ask a question they were so kind and answered all my questions.
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded Mar 19, 2019
Wow! Thank you Linda M for a spectacular review! We are so thrilled to hear you had an enjoyable stay with s and we were able to create a positive experience. I can't wait to share your review with our team as they love hearing all the warm comments from our guests. We hope to see you again next time you're in the area.
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This Courtyard is in an area of Buffalo called the Canal Front that is under major renovation to move from an industrial to recreational area. Traffic in this area is challenging due to the construction, and can get very congested if an event is underway. Parking at the hotel
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Response from Amber S, General Manager at Courtyard Buffalo Downtown/Canalside
Responded Mar 13, 2019
Dear jiml3222, Thank you for taking the time to share your recent experience with us via TripAdvisor. It's disheartening to hear you had a negative experience at our hotel as we consistently strive to create positive experiences for each guest. For this, I am truly sorry. I would love the opportunity to speak to you personally and discuss your stay further thus using your experience as a training opportunity for our team. Our number is 716-840-9566, I look forward to restoring your confidence in the Courtyard Canalside. General Manager Amber Stribing
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We spent a recent Friday night here. We had concert tickets at KeyBank Center and decided this hotel would be easy as we could park and walk. Checked in online before arrival, so upon arrival it took 2 minutes to get room key from very pleasant staff. Room (4th floor, king) was
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Response from Amber S, General Manager at Courtyard Buffalo Downtown/Canalside
Responded Mar 13, 2019
Dear FourUpstate, Thank you so much for your feedback and what a delight it was to hear about your experience with us! We look forward to your next stay with us here at the Courtyard Canalside! General Manager Amber Stribing
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I booked this hotel with absolutely no problem. Go to the hotel at 10 o’clock at night after a nice dinner and ready to get to bed, and upon arrival one of the assistant managers informed me that I wouldn’t be able to check in as I was under 21. Something absolutely hysterical
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded Feb 12, 2019
Good morning, Thank you for sharing your concerns with us regarding your recent reservation. We want to apologize for the confusion as our management company requires guests who check into the hotel to be the minimum age of 21. I'm sorry this was not clear prior to your arrival and understand your frustration. This may seem inconsistent from your previous stays with Marriott but please know while some properties are corporate owned others are franchised and their policies regarding check in age may vary from hotel to hotel.
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PRICE RANGE
$178 - $417 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBuffalo
NUMBER OF ROOMS
102
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