Kudos to this hotel for excellent staff members, Ocean and Sharonda, who took the best of care of us from the moment we checked in till we checked out! They could not have been more welcoming and attentive. Our room was the best yet and the hotel's location was convenient to all things downtown, plus to Niagra Falls. You made our stay in Buffalo a total pleasure -- thanks! D Harris
I was going through town and needed a stop, booked on the fly. There are so many restaurants/bars within walking distance. As of 12 October 2020 the pool/hot tub are open, just require you to reserve a time window (45 minutes). The room is super clean and sealed when you arrive, and exceptionally comfortable, felt like a high end suite. Melanie behind the desk hustled her butt off for me finding a spot for dinner (Columbus Day, a lot of unexpected restaurants closed). I could not be happier with my stay.
Upon check-in, I requested a quiet room but was given the opposite. The rooms facing Chippewa street are impossible to sleep in, and the nightclubs nearby blast the music outside. I guess with COVID the nightclubs want to remind people what they are missing, I don't see other reason of why to blast music on full volume. Anyways, it was so bad and the hotel staff was so unhelpful that I had to call the police in the hopes of getting any sleep. also they told me pool was closed but I was a group of kids using it. Different standards for different guests? Avoid this hotel.
Nice clean room. Good location. Relaxing. Very good breakfast. Easy check in. 5 restaurants connected without leaving the property. Reasonably priced parking. Secure building needing keycard access to elevator.
Their front desk were approachable and kind enough to help what we need from bottled waters, etc. I like that our room the King Suite w/ Fire place was big, clean, and the bed & beddings were clean & comfortable. There are i think 4 restaurants downstairs so we didnt have problem getting our dinner. The complimentary buffet breakfast was adequate and fresh. The complimentary parking was a plus also.
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