The Mansion on Delaware Avenue
414 Delaware Ave Delaware & Edward Street, Buffalo, NY 14202-1604
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Avg. $178 /night, 2/11 - 2/12
$252
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$199
per night
$145
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About
#6 of 26 hotels in Buffalo
Location
4.6
Rooms
4.4
Value
4.3
Cleanliness
4.6
Service
4.7
Sleep Quality
4.3
Buffalo’s most distinctive luxury hotel where peerless service, exquisite 19th-century architecture, and upscale modern comforts set The Mansion apart. Tucked along a bustling thoroughfare in the heart of Buffalo, The Mansion’s grand residential countenance and lush city gardens offer a serene yet immersive urban escape steps away from great restaurants, theater, and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Billiards
Bowling offsite
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Street parking
Wifi
Bar / lounge
Breakfast available
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Canoeing offsite
Patio
Walking tours
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Ironing service
Shoeshine
Room features
Air conditioning
Housekeeping
Telephone
Bottled water
Iron
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, French, Spanish
Location
414 Delaware Ave Delaware & Edward Street, Buffalo, NY 14202-1604
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
Buffalo Niagara Intl Airport
7.9 mi•
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Niagara Falls Intl Airport
14.6 mi•
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Rental Cars
35 Restaurants
within 0.3 miles
Reviews
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Detailed Reviews
Wonderful common areas, living room, dining area, bar and billiards room. Got a real sense of time and place in historic Buffalo the property. The butlers were not only helpful and friendly, but knowledgeable about the city. As many have commented, the mansion could use some renovation. I suggest they start with the beds. We stayed in what I’d say were the maid’s quarters as it was small with a very old and uncomfortable queen bed that creaked when you turned over. Jetted tubs may once have been the height of a luxury room, but today, I doubt anyone trusts that they are clean enough. But hey, it’s an old mansion and I imagine the cost of renovating all the tubs would be astronomical. Terrific location, walkable at night to Mother’s - a fab restaurant- and Babeville. It’s a great choice if you are tired of sterile, chain hotels. If I were to visit Buffalo again, I’d stay at the MODA again.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Mansion on Delaware Avenue
Responded Dec 13, 2023
Hello, thank you for taking the time to leave us a review. We are so glad you had an enjoyable stay with us at our hotel. Your feedback is truly appreciated, and we assure you that we will make our management aware of these suggestions. We hope to welcome you back again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful hotel! Our family of 5 adults stayed in 2 rooms. The property is a beautiful historic building, inside & out. Staff were friendly & accommodating, especially Lucas. The rooms were clean & spacious. We were treated to a complimentary drink in the evening, fresh baked cookies in our room & cooked-to-order breakfast in the morning in the beautiful front room. Would definitely stay here again and will be recommending to friends and family.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Mansion on Delaware Avenue
Responded Dec 13, 2023
Hello, and thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay at our hotel and that our staff could accommodate you to your satisfaction. Your recommendation means a lot to us, and we look forward to the opportunity of hosting you once more in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Step back in time to the opulent late 1800's in what was Millionaire's Row during Buffalo's heyday.
Here the light pours through the tall windows into the 18-foot high, beautifully decorated rooms with exquisite woodwork. The bedrooms are spacious, clean, well designed and well-appointed. Common areas create a relaxed, friendly atmosphere in which to meet and socialize with other travelers. What a treat to have a full breakfast served to you vs. grazing through another predictable, chain hotel-style buffet.
The Manse also provides safe, comfortable transportation within a 2.9 mile radius in the hotel's Land Rover. As we were traveling by train, they were able to pick us up upon arrival and to drop us off when we left Buffalo. We were also able to walk from the hotel's great location to restaurants, historic sites and Canalside.
Most noteworthy, however, was the outstanding staff that humbly call themselves "butlers." They thoughtfully anticipated and accommodated our every need, and were a great resource for recommending dining and 'to do' options.
Should we shuffle off to Buffalo again, I would stay at The Manse on Delaware in a heartbeat. Anyplace else would only be disappointing by comparison.
Here the light pours through the tall windows into the 18-foot high, beautifully decorated rooms with exquisite woodwork. The bedrooms are spacious, clean, well designed and well-appointed. Common areas create a relaxed, friendly atmosphere in which to meet and socialize with other travelers. What a treat to have a full breakfast served to you vs. grazing through another predictable, chain hotel-style buffet.
The Manse also provides safe, comfortable transportation within a 2.9 mile radius in the hotel's Land Rover. As we were traveling by train, they were able to pick us up upon arrival and to drop us off when we left Buffalo. We were also able to walk from the hotel's great location to restaurants, historic sites and Canalside.
Most noteworthy, however, was the outstanding staff that humbly call themselves "butlers." They thoughtfully anticipated and accommodated our every need, and were a great resource for recommending dining and 'to do' options.
Should we shuffle off to Buffalo again, I would stay at The Manse on Delaware in a heartbeat. Anyplace else would only be disappointing by comparison.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Harrison, General Manager at The Mansion on Delaware Avenue
Responded Sep 23, 2021
Thank you so much for staying with us. We are so thankful we could be of service to you during your stay in Buffalo. We really appreciate the lovely words and thank you for the glowing review and 5 stars rating. We hope we see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading more positive reviews than negative ones and the property being rated at a 4.5, I decided that the risk was worth it even though the rooms looked outdated. Not sure how this property is receiving the usage of the word luxury. It has beautiful curb appeal, and the bar area is pretty. Beyond that this is an outdated property with buckling and dirty carpeting as well as outdated paint color and decor. Housekeeping staff is not friendly, and the smell of pot was evident while staff was cleaning rooms. In addition, we came back after an all-day/evening outing to find our door ajar, and our room not fully serviced, and our daughter's room not serviced at all. We reported this and due to the security issue are supposed to be reimbursed one night on our room only. The bathroom is horrendous with no storage, shelving, or towel bar other than a silly bar stool. The tub/shower combo is something I have never seen before, with 3 shower heads at varying heights and the main shower head with barely enough pressure to do anything let alone rinse out shampoo from your head. We awoke to a false fire alarm on Saturday morning with no instructions from staff to evacuate only to be told later after asking that it was a false alarm. The breakfast was fine, and 2 friendly bartenders Danny and Cade were welcoming upon our arrival and knowledgeable of the area and its restaurants. I highly recommend after exploring the beautiful small towns outside of Buffalo that you stay away from the city. At a $350 per night price point you can do better elsewhere as the areas around the property aren't great either. As a sidenote after we checked out we were told the property was recently bought in January and supposedly they are awaiting news of updating the property.
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Date of stay: June 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Mansion on Delaware Ave, Owner at The Mansion on Delaware Avenue
Responded Jul 26, 2024
Hello Donna, First and foremost thank you for choosing to stay with us at the Mansion. We sincerely apologize for the inconveniences you faced during your stay and rest assured all of your feedback has been brought to management's and ownership's attention. All staff is now adequately trained on what to do in the event of a fire alarm. We are certainly in the process of updating the property and as a courtesy to you we'd like to offer you a discount on your next stay in hopes you give us another chance. Please contact (301) 452-1467 for further information about your future redeemable discount. Once again, we extend our sincerest apologies and hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 2 nights on a sightseeing trip. The hotel is fairly pricey by Buffalo standards (about the same cost as the Westin but rates are much higher than the Hyatt Regency at this time). Convenient location in the trendy Allen neighborhood along with free parking helps justify the cost.
In remodeling the property, no effort was made to retain or recreate historical features in the rooms, resulting in a pretty sterile shell. Others have mentioned bathrobes that my room did not include. There were no towel racks in the bathroom. Towels and washcloths were stacked on a folding chair instead. The bathroom included just one small bar of soap for both the sink and tub/shower. There was no refrigerator nor microwave in the room, an unusual deficiency. There was a huge whirlpool tub/shower connection. Water must be inexpensive in Buffalo considering the amount of water used to fill the tub.
The "butler" idea was not well executed. The butlers provided no more than the usual staff. The hotel could at least provide standard butler uniforms.
Citing Covid concerns, rooms are only cleaned every three days. I have recently seen this in Portland, OR and believe it is solely a cost cutting measure.
In remodeling the property, no effort was made to retain or recreate historical features in the rooms, resulting in a pretty sterile shell. Others have mentioned bathrobes that my room did not include. There were no towel racks in the bathroom. Towels and washcloths were stacked on a folding chair instead. The bathroom included just one small bar of soap for both the sink and tub/shower. There was no refrigerator nor microwave in the room, an unusual deficiency. There was a huge whirlpool tub/shower connection. Water must be inexpensive in Buffalo considering the amount of water used to fill the tub.
The "butler" idea was not well executed. The butlers provided no more than the usual staff. The hotel could at least provide standard butler uniforms.
Citing Covid concerns, rooms are only cleaned every three days. I have recently seen this in Portland, OR and believe it is solely a cost cutting measure.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Recommend rooms on the fourth floor if available.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Mansion on Delaware Avenue
Responded Dec 20, 2023
Hello, we are so sorry to hear about your experience. The level of service you encountered does not align with our standards, and we sincerely apologize for any inconveniences caused during your stay. Our management is committed to addressing such concerns seriously and we assure you that we will communicate your feedback to them. We truly hope you will allow us to make up for this experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They put me in a room that had no bathtub, even though their website says that their queen room has a whirlpool tub. They mix up my reservation so wake me after sleeping only two hours in two days because they had no notes of my extension which was made on arrival. Worse, rate goes up $150 Per night ($309 plus taxes and fees), and she has the audacity to say that it was because I was in an upgraded room. Upgraded room?, I don’t even have a bath tub! And she says it’s because I am in the wheels in room. so I ask, what does that mean? And she says, it’s for wheelchairs. Well that’s great, but am I missing something? Because, I am not in a wheelchair! I wanted my whirlpool tub and came here for that over the other hotels. I was here less than three hours before all of this. Now, I would have to pack up and
change Rooms to get The advertised standard Whirlpool tub, which is a main reason I chose to come, plus, to be pampered A little. lol! Far from it.
Thank you for the continued exhaustion. Now, I have to pack back up after unpacking only three hours ago and check out and go to another hotel... and, they’re not even busy, it’s like a ghost town in here
change Rooms to get The advertised standard Whirlpool tub, which is a main reason I chose to come, plus, to be pampered A little. lol! Far from it.
Thank you for the continued exhaustion. Now, I have to pack back up after unpacking only three hours ago and check out and go to another hotel... and, they’re not even busy, it’s like a ghost town in here
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Date of stay: November 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Mansion on Delaware Avenue
Responded Nov 4, 2024
Dear kimbB974JL, First, thank you for choosing to stay with us. We appreciate feedback such as yours to improve the guest experience. We understand your frustration being placed in a different room type. We thought offering a larger room would accommodate your additional luggage and provide extra comfort from the Classic, which is a smaller room. We did hope that once the issue with the bathroom was brought to the attention of the Butler, assistance to the room with a whirlpool jetted tub would have been accepted. Once you let us know you previously discussed extending your stay, we apologize for the miscommunication between the Butlers and housekeeping team. We should have clarified when you first checked in and were asking about rates if you were extending your stay. It is our pleasure to always extend a reservation at any time during a guest's stay and we are glad we were able to extend yours whether in the same room or in a room with a whirlpool jetted tub. Thank you again for staying with us and your feedback about your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My guess is that this was once a fine hotel. But it isn't any longer. The ground floor is nicely kept and the breakfasts and bar drinks are nice and well done.
Rooms are dated, unkempt and just flat out gross in some cases. The baths feel very motel.
Service was ok. We found that it was very superficial. When we told the front desk that the wifi didn't work, they said, "that's funny, it should be fine." They did nothing else.
The cleaning, or lack thereof, is a problem. This hotel only cleans every three days, and that cleaning is just making the beds and putting toilet paper in the bathroom and getting rid of the trash. It just feels dirty everywhere.
I was told that everyone stays at the Westin down the street now. I understand why.
Rooms are dated, unkempt and just flat out gross in some cases. The baths feel very motel.
Service was ok. We found that it was very superficial. When we told the front desk that the wifi didn't work, they said, "that's funny, it should be fine." They did nothing else.
The cleaning, or lack thereof, is a problem. This hotel only cleans every three days, and that cleaning is just making the beds and putting toilet paper in the bathroom and getting rid of the trash. It just feels dirty everywhere.
I was told that everyone stays at the Westin down the street now. I understand why.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Mansion on Delaware Avenue
Responded Dec 20, 2023
Hello, we are so sorry to hear about your experience. The level of service you encountered does not align with our standards, and we sincerely apologize for any inconveniences caused during your stay. Our management is committed to addressing such concerns seriously and we assure you that we will communicate your feedback to them. We truly hope you will allow us to make up for this experience in the future, as we have plans to make improvements to our rooms in 2024.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In as a tourist w my adult daughter from Pittsburgh. This is a de facto bed and breakfast with truly unreasonable rates, and maybe $500k of deferred maintenance.
I booked after reading reviews and assuming the bad reviews got it wrong: they didn’t. Like the Adams Family or the Munsters house, Cookies not homemade. I’m sure they are nice people…and famous people seem to have stayed here 30-+ years ago. I don’t know when it was last updated.
We are going to the Curtis Hotel tomorrow now, decided that over dinner.
I booked after reading reviews and assuming the bad reviews got it wrong: they didn’t. Like the Adams Family or the Munsters house, Cookies not homemade. I’m sure they are nice people…and famous people seem to have stayed here 30-+ years ago. I don’t know when it was last updated.
We are going to the Curtis Hotel tomorrow now, decided that over dinner.
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Date of stay: November 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Mansion on Delaware Avenue
Responded Jan 2, 2025
Dear John A, Thank you for choosing to stay with us. We understand there are many hotels in the Buffalo-Niagara region and appreciate your patronage. It is never our intent for guests to have an experience less than excellent. Thank you for your feedback so that we can improve. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We expected so much from the website description of this "luxury" hotel. And it was a lovely mansion in a quiet area. But "butlers"? No, just regular staff offering the same services as at other hotels. On the positive side, there was plenty of free parking (a bonus in cities), complimentary drinks and water. The bed was comfortable. On the negative side: "cook to order breakfast" is a choice of two, that's it, no other offerings. We ate at Betty's after the first morning. Poor and insufficient lighting in our room (grand double). Had to rekey our cards several times a day. Our desk was only big enough for one person at a time; the other one took their laptop down to the breakfast room to work on as there was no other flat surface in the room. Would we stay again? Maybe. The free parking and proximity to Betty's and other nice restaurants make it worthwhile but we wouldn't call it "luxury".
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Date of stay: September 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Mansion on Delaware, Owner at The Mansion on Delaware Avenue
Responded Sep 16, 2024
Dear Guest, Thank you for taking the time to share your detailed feedback with us. While we’re glad to hear you appreciated our quiet location, complimentary parking, drinks, and comfortable bed, we’re truly sorry that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the "butler" service and the limited breakfast options, and we’ll certainly review how we describe these services to ensure we better align with guest expectations. Your comments about the room lighting and workspace are also very helpful, and we’ll look into how we can make those aspects more functional for future guests. We sincerely apologize for the inconvenience with your key cards and will work to resolve this issue to avoid further disruptions. We do hope that you might consider staying with us again, and if so, we’d love the opportunity to make your next visit more comfortable and aligned with the experience you were hoping for. Thank you again for your valuable feedback,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at the mansion a few times and the past has always been a very good experience. This time around, I was expecting for my $395.00 that I would be going into one of the rooms in the front of the building. I was told the people who are in it decided they would stay longer so I would need be moved to a room in the back of the hotel. The room number was 212 and I commented that when we were walking to the back that these are the rooms I would always pay much less to stay in. The lady insisted that with this room it wasn't the case. In the past when I've stayed at hotels and if I and needed to extend my stay, I would be told that the room is booked, and I would need to be moved which is understandable. But here I was the one moved and the room I reserved was not given to me. Room 212 had a noisy air conditioner and small windows which looked out to the back of the building. Other reviews mention a remodeling is needed which I agree. The carpet has not been changed and is evident by the wear on the edges. For $395.00 I would suggest you find another place to stay as this was a disappointment and that I had to take a downgraded room with no compensation assured this would be my last time staying here.
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Date of stay: June 2024Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Find another place to stay. This is not the Mansion on Delaware as it was in the past.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Mansion on Delaware Ave, Owner at The Mansion on Delaware Avenue
Responded Jul 26, 2024
Hello Kerim, Firstly we'd like to extend our gratitude for your repeated business-- we appreciate it more than you can know. Secondly, we'd like to extend our sincerest apologies for the inconveniences you faced during your last stay with us. The hotel is undergoing a remodeling and we can assure you the final product will be much more aesthetically pleasing. Since you have been a loyal customer and your last stay did not meet your expectations we'd like to offer you a discount for a future stay with us and will ensure that you receive the room of your choosing. Please contact (301) 452-1467 for further information about the aforementioned redeemable discount. Thanks again for your business and taking the time to provide us with your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m not sure. We drove our own car to the hotel.
Thank you for your inquiry. Our event team would be happy to check availability for you. We certainly try to accommodate all requests depending upon other events happening in the hotel. We just need a little bit more information to confirm your request.
Yes, the complimentary shuttle service was fantastic as well. I agree with the person from Tampa; simple give them a call, or e-mail the hotel before your arrival to ensure you have the correct information. Have a wonderful time!
We noted nothing paranormal at the hotel at all! Abnormal in a good sense like having a chauffeur, an open bar before dinner....
as for the beds and room arrangement I would suggest contacting the hotel!
Hello,
I'm not sure how we missed your question - I apologize for the late response. Yes, The Mansion is handicap accessible and has barrier free guest rooms available. If you would like additional information, please feel free to call The Butlers at 716.886.3300
Thank you for your inquiry!
"Do not scan the “pay here” signs in the lot across the street; guests are not charged to park there."Read full review
"Find another place to stay. This is not the Mansion on Delaware as it was in the past. "Read full review
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PRICE RANGE
$160 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the mansion on delaware avenue hotel buffalo, mansion on delaware avenue buffalo
LOCATION
United StatesNew YorkErie CountyBuffaloAllen
NUMBER OF ROOMS
28
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Mansion on Delaware Avenue
Which popular attractions are close to The Mansion on Delaware Avenue?
Nearby attractions include Shea's Buffalo Theater (0.3 miles), Trinity Episcopal Church (0.07 miles), and Forbes Theater (0.2 miles).
What are some of the property amenities at The Mansion on Delaware Avenue?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at The Mansion on Delaware Avenue?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at The Mansion on Delaware Avenue?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Mansion on Delaware Avenue?
Conveniently located restaurants include Dinosaur Bar-B-Que, Fat Bob's Smokehouse, and Betty's.
Does The Mansion on Delaware Avenue offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Mansion on Delaware Avenue?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Mansion on Delaware Avenue?
Many travelers enjoy visiting Frank Lloyd Wright's Martin House (3.1 miles), Theodore Roosevelt Inaugural National Historic Site (0.4 miles), and Buffalo and Erie County Naval & Military Park (1.3 miles).
Is The Mansion on Delaware Avenue accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.