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Easy on off to hiways.
Better than expected breakfast.
Quick check in and out.
Coffeemaker in rooms
No sprinkler or fire alarm system, just smoke detectors stuck up.
Carpets very dirty.
Bathroom very small.
I will probably find different...More
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 2 days ago
Thank you for taking the time to write this review. We are very glad that you found the complimentary breakfast delicious and that you liked our location convenient to the highway. Moreover, it is great to know that our team provided you with friendly and...More
The manager was cordial. The room was what was expected, with one exception. No refrigerator. That was my fault for not checking that out in the hotel details prior to making my reservation. Lesson learned. I went into default mode, expecting the same amenities as...More
Thank Edwin N
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 1 week ago
We appreciate you being a brand loyal guest and thank you for sharing your thoughts. It's great to hear that your overall stay was as pleasant, however, we're sorry for any confusion regarding having a refrigerator. If your travels bring you back to...More
Let me say up front that part of our disappointment is our own fault. We usually like to be on an upper floor, bit this property doesn't even have an elevator...wondering if this violates ADA? Anyway, Husband did not want to have to carry our...More
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded November 14, 2017
While we appreciate you being our guest, we are sorry to hear our first-floor accommodations did not meet your traveling needs and you would have preferred a room on the second floor. Please don't let the stairs determine your room choice next time...More
I have waited 5 days to write this review. I didn't want to be too harsh. Choice should pull their banner from this Quality Inn. I did find the manager, Nina, very nice when I told her there was no way I could stay in...More
Thank LEA A
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded October 13, 2017
Although we are glad that you experienced pleasant service, we are saddened that you felt compelled to seek other accommodations. As we work to improve our guest experience, it would be invaluable to hear your insight on what you would like to change....More
I don't expect 5 star treatment at a Quality Inn, but this one isn't really up to the same standard as other rooms. First, the hotel is hard to get to and the parking lot is awkward. Navigating to find it was a challenge even...More
Thank Sarah B
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded October 10, 2017
Thank you for being a brand loyal guest. We appreciate your detailed comments and the chance to respond to your concerns. Guest satisfaction is important to us, so we're dismayed you felt your stay was not on par with other hotels in the...More