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Flagstaff apparently has no decent moderately-priced hotels. Nice ones are stupidly expensive and cheap ones are ridiculously horrible, so we were excited to try Priceline as an option. We were not expecting a lot at the 2.5 star level, but what we got was worse...More
Stayed for 2 nights. Exceptionally clean and comfortable! Rooms are a good size, beds comfortable. Housekeeping staff does an excellent job. They work very hard. Front desk staff also lovely. Great location! Lots of attractions nearby, as well as nearby shopping, as well as restaurants....More
Hotel is so outdated and has musty smell. The beds were super hard, resulting in back pain. The pillows were small, square, very thick and not soft, resulting in neck and shoulder pain. The bathtub was clean, but smelled like urine. The bathroom light switch...More
Thank Carrie B
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded May 29, 2018
First, we truly apologize for any concerns about cleanliness and odor and we'll pass your comments along to our housekeeping staff. Please also accept our apologies for any distress due to the location of the bathroom light switch. It's unfortunate you were not...More
Checked in and went to our room. Pulled back the covers to find dirty sheets and pillowcases with hair ( not our's) in the bed. Went to reception. The lady on reception did not seem the least bit surprised to hear my complaint. She asked...More
Thank A TripAdvisor Member
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded May 22, 2018
Thank you for notifying us of your recent experience, and we want you to know that we take your concerns seriously. We are committed to maintaining our facilities at a high level of cleanliness, and we apologize tremendously that you experienced a lapse in our...More
I'm still wondering where the "Quality" was in this "Quality Inn".
The whole property is old and worn. My room wasn't exactly clean, at least one pillowcase was really dirty. There were some noisy guests in the hallways and in the room next to me,...More
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded April 26, 2018
We're saddened to learn you were disappointed with your accommodations. Please accept our apologies for any concerns about cleanliness and maintenance as well as for any noise disruption. In addition, we're sorry for any difficulty navigating our breakfast setup. Feedback from guests like you helps...More