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Embassy Suites by Hilton Flagstaff

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Embassy Suites by Hilton Flagstaff
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1,233 Reviews from our TripAdvisor Community

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Showing 1,207: English reviews
NYC
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed yesterday NEW

I spent one night here and the room itself was huge/clean. The only issue was that I requested a non smoking room and was given a smoking room. (Apparently it was fully booked and unable to switch). The room stank to high heavens and didn't allow myself or travel companion to sleep. AWFUL.

Helpful?
Thank VesperGirl
Scottsdale, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The evening reception was a nice touch, but not enough to make me go back. The mattress was extremely uncomfortable, I tossed and turned all night for the first time in my life. Usually, I sleep like a rock, even in strange places. Hotel seemed a little outdated as well, and overpriced.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Daniel A
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Daniel A, Sorry to learn that you were disappointed. We are continually updating our product. I hope you give us another chance in the future. Yours in service, Bill More 

Kent, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I have to start by noting there is nothing inherently wrong with this location, just a lot of room for improvement. I stayed here as a resting point whilst visiting The Grand Canyon, its older decor feels homely, the staff were friendly and approachable - everything you want. However as we made it to the room it was puzzling to... More 

Helpful?
Thank Oliver O
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Oliver O, I am sorry we didn't leave you with a wonderful experience on your recent stay with us. Our goal most diffidently is to provide positive memorable experiences for all of our guests. I will take your constructive criticisms and share them with my department heads with the hope that next time your in Flagstaff you will give us... More 

Hicksville, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Great area downtown but will need to uber it. Hotel staff was great. Not your typical Embassy setting but more like a regular hotel which is good. Smaller embassy in size. I just wish they had a shuttle service to downtown but no big deal uber will be about $5. Breakfast was good and not crowded. Good all around.

Helpful?
Thank joe g
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Joe g, I am glad to hear you enjoyed your stay with us. It was our pleasure to serve you. We look forward to seeing you next time. Yours in service, Bill More 

Chicago, Illinois, United States
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

The location was decent. They had a nice reception with complimentary drinks/snacks. Breakfast was also really good as you could get several things made to order, but I thought the rooms were a bit dated and the beds a bit small. I saw a few tears in the couch in our room. Certainly not something I'd expect from an Embassy... More 

Helpful?
Thank Shaun L
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Shaun L, Thank you for your review. We are continuing to work on bettering our product including the sofa pull outs. I hope next time your in town you give us another opportunity to earn your loyalty. Yours in service, Bill More 

Albuquerque, New Mexico, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall had a very good stay at this Embassy Suites. Love the cooked to order breakfast and buffet. Staff was responsive and courteous. Rooms are a little smaller than other Embassy Suites I've been to, at least it felt that way with my family. I had checked in online and requested a crib (pack and play) and extra towels. Neither... More 

Helpful?
Thank tandski
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

tandski, I am pleased to hear you enjoyed your stay with us. I am looking forward to seeing you again and earning a 5 star review. I have already gotten with the front desk about the pack and play and will work harder to make sure we pay attention to guest requests. yours in service, Bill More 

Denver, Colorado
1 of 5 stars Reviewed 1 week ago

The air conditioner barely worked, shower head was broke, and the bed was so uncomfortable that myself along with my family couldn't sleep. The only positive thing about the entire experience was the staff.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jodyc809
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

jodyc809, Thank you very much for writing this review. it was a pleasure serving you. I am very glad you had a positive experience with our staff. However please accept my apologies that there work broken and uncomfortable items in your guest room. this is not acceptable and we will work hard to correct these issues. Yours in service, Bill More 

Lake Havasu City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room had not been vacuumed - long black hairs on couch, living room rug, and bathroom floor. Coffee not restocked well. Trash cans not lined, and living room trash can not emptied. Trash in hall way left for over 24 hours.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Phillip C
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Phillip C, I am very sorry to learn of your housekeeping issues during you most recent stay with us. I give you my word that I will personally work on the issues you raised in your review as I am equally disappointed. Yours in service, Bill More 

Tucson
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We love staying at Embassy Suites and this one was no exception. The suites are smaller than other properties we have stayed at but still enjoyed our stay. The staff was incredible, very accommodating and beyond friendly and helpful, everyone from check-in, breakfast crew, housekeeping and everyone in between . The made to order breakfast was delicious.

Helpful?
Thank Gina H
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Gina H, Thank you for the staying with us and for your kind words. I will be sure to share your comments with my staff. Yours in service, Bill More 

Jacksonville Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Front desk staff was very accommodating and friendly whenever asked a question. The room was very clean and amenities (breakfast and happy hour) were great to have while on vacation. I would definitely stay here again!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 481wendeg
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

481wendeg, Great survey! Thank you so much for your kind words. I will share this with my staff. We hope to see you again soon. Yours in service, Bill More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 

Additional Information about Embassy Suites by Hilton Flagstaff

Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Location: United States > Arizona > Flagstaff
Price Range: $152 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
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