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Best Western Pony Soldier Inn & Suites

Traveler (150)
Room & Suite (103)
Dining (19)
Overview
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3030 E Route 66, Flagstaff, AZ 86004-3936 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews(1,343)
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rootdiggr2
20
Reviewed 4 days ago
Nice place to stay--staff very helpful. Great suite with two bathrooms! Trains were a little noisy but that is certainly not Best Western's fault. Good heating in the unit. Good internet connection-never got kicked off like in other hotels.
Review collected in partnership with Best Western
Thank rootdiggr2
Response from BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites
Responded yesterday
Greetings! Thank you for taking time to comment about the success of your recent visit. We’ve invested heavily in the property in recent years. I’m glad everything, including the wifi and climate control were in perfect working order. The Family suite is a wonderful choice. We know that people make the hospitality experience and I appreciate you pointing out ours. We don’t just work in beautiful Flagstaff, we live here too! Looking forward to welcoming you back. Until then - enjoy this season! Sincerely, Mark, General Manager
Shelley W
Fort Benton, United States
72
Reviewed 1 week ago
This is a fantastic hotel. Friendly and helpful staff. Being a rewards member has it perks also. I was upgraded to a suite at no extra charge. It was wonderful. Breakfast was great. The room was great. The bed was very comfortable. I wish I was staying longer. I would definitely stay at this hotel in the future it far exceeded my expectations. Thank you to the hotel management and staff. Fantastic!
Review collected in partnership with Best Western
Thank Shelley W
Response from BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites
Responded 6 days ago
Thank you for much for taking time to review your stay. It’s especially an honor to receive praise from a seasoned Best Western member. We also wish you were staying longer! Next time you visit Flagstaff, you can count on us to provide the same gracious hospitality. Feel free to reach out to my office if there is ever anything I can assist with. Enjoy the holidays! Sincerely, Mark, General Manager
mumontour08
Woking, England
222136
Reviewed 1 week ago
This was excellent. Lovely room – very spacious. Bed comfortable. Plenty of room to put things down by the basin which was outside of the bathroom. I was allowed to keep my towels and re-use them – I really appreciate that they do not just go through the motions of being “green” but actually take notice.
Breakfast is in a separate building . The breakfast room was big and well looked after by a lady who was constantly wiping and replenishing. Excellent selection including fresh fruit, yogurt, cereal plus hot cooked food and things to toast. This is definitely the best complimentary breakfast of this type that I have seen.

Wifi worked very well. Heard the trains a bit but didn’t find it very intrusive as was mostly drowned out by the noise from the heater.
Thank mumontour08
Response from BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites
Responded 6 days ago
Greetings, and thank you for the glowing review. As a hotel, we do our part to conserve energy and appreciate you sharing your observations with travel planners. Your compliments about the complimentary breakfast, service and wifi are also generous. Please consider Best Western Pony Soldier Inn & Suites your Flagstaff home away from home! Sincerely, Mark, General Manager
Jessica G
Houston, United States
151
Reviewed 1 week ago
We always check our rooms before settling in, but did not notice any bed bugs until the next morning. We woke up with bites all over, and am hoping we didn't carry any bed bugs back home with us. Overall, this was a nightmare of a stay! The friendliness of the staff and the generous breakfast options persuaded me to rate with 2 stars.
Thank Jessica G
Response from BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites
Responded 1 week ago
Thank you for your recent stay. We apologize for the incident you had with us during your recent stay. While pests are something that all hotels contend with occasionally, we take bed bug prevention very seriously here at Pony Soldier. When we learn of any incidents, the room is put out of order immediately and a licensed pest control professional comes out to inspect and treat the room. In addition, we have a very proactive system in place where our housekeeping supervisors check a block of rooms daily for any potential problems, plus we also hire dogs professionally trained to discover any potential problems on a regularly scheduled basis. All housekeeping team members go through a prevention training class as part of their Best Western training. I assure you this was a very rare incident for our hotel and we continue to do everything we can to prevent these types of problems from occurring. We hope, based on the friendly service you received and our great reputation, you’ll give us another opportunity to win your loyalty. Feel free to reach out to my office if there is anything further I can assist with. Enjoy the season! Sincerely, Mark, General Manager
alangdeaux
Mesa, Arizona
44
Reviewed 2 weeks ago
Soldier Pony Hotel was very quiet. Staff very pleasant. Went you went to the front desk they immediately came over to see what you need and took care of it immediately . The food was excellent. Lots of selections. Kitchen staff very friendly and helpful.
Review collected in partnership with Best Western
Thank alangdeaux
Response from BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites
Responded 1 week ago
Thank you for your recent stay. We’re concerned about ensuring that we are providing the best quality of service and towards that end we like to interact with those guests who take the time to review us. I’m glad the overall experience was above average and that our complimentary breakfast service exceeded your expectations. It is one of our most complimented amenities! Please consider Best Western Pony Soldier Inn & Suites the next time your business travels bring you to town. Enjoy the season! Sincerely, Mark, General Manager
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Air Conditioning
Business Center with Internet Access
Heated pool
Hot Tub
Indoor pool
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms
Number of rooms
75
Price range
$73 - $164 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Pony Soldier Hotel Flagstaff
,
Best Western Flagstaff
,
Best Western Hotel Flagstaff
Location
United States > Arizona > Flagstaff
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms
Number of rooms
75
Price range
$73 - $164 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Pony Soldier Hotel Flagstaff
,
Best Western Flagstaff
,
Best Western Hotel Flagstaff
Location
United States > Arizona > Flagstaff
Photos
Traveler (150)
Room & Suite (103)
Dining (19)
Pool & Beach (7)
Business Center & Event Rooms (2)
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Questions & Answers
Ask a question
abifrance27
August 1, 2017|
AnswerShow all 3 answers
Response from s3production | Reviewed this property |
Hi do not know sorry
0
Votes
HBCoxJr
May 1, 2017|
AnswerShow all 2 answers
Response from BW_PonySoldier | Property representative |
The Airport is about 6 miles from our hotel. We do not have an airport shuttle. There is taxi cab service available and I'm guessing it would be about $15 each way. There are other hotels that are closer to the airport... More
1
Vote
ibmistered
April 5, 2017|
AnswerShow all 2 answers
Response from IllyCoffeeDrinkers | Reviewed this property |
Greetings, We stayed here with two well trained 50 pound dogs in one room without any problems. We just respected the other guests and kept a low profile. Have a nice stay.
0
Votes
Room Tips
"Back of the hotel to avoid noise from trains across the street."
black325
Oct 7, 2018
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"We have had All Good rooms here."
wilfulRiverside_CA
Sep 24, 2018
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"Room in the back side of the building"
718jurgena
Aug 18, 2018
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"We were on ground floor, noisey kids upstairs."
robertvO7173YC
Jun 18, 2018
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