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BEST WESTERN Pony Soldier Inn & Suites

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1,033 Reviews from our TripAdvisor Community

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Showing 944: English reviews
Eagar, United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a quiet and great place to stay when in Flagstaff. It is close to the mall, university, Walmart and many family style restaurants. Far enough away from Highway 40 so you don't run into Pan Handlers. I first stayed in this hotel in 1978. It has been continuously upgraded since that time. The breakfast room is much larger... More 

Review collected in partnership with Best Western

Helpful?
Thank Lawrence R
Las Vegas, Nevada
Level Contributor
204 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here just 1 night on our way home to Las Vegas. They upgraded us to a double Queen from a Queen, which was nice - not to quibble, but if we booked into a room with 1 bed, why would we want 2 beds? The room was clean and quiet. We didn't take advantage of breakfast, since we... More 

Helpful?
Thank LadyJLasVegas
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wonderful! My sincere thanks for leaving this generous review. We sincerely enjoyed providing a comfortable rest along your way home. I am pleased to hear the room was clean and quiet, the service terrific. The team genuinely cares about guest satisfaction. I hope to have the opportunity host you again. Safe travels! Best, Scott, GM More 

Jackson
Level Contributor
517 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed one night on the way home in Route 66 from California to Tennessee. Older hotel that is in pretty good shape. Room was small but updated. Bathroom was really small with a sliding glass door separating it from the rest of the room. Beds were really soft. A little too soft. Had a/c set on 68 and still got... More 

Helpful?
Thank Kirby P
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your recent stay. I appreciate you taking the time to let us know that you enjoyed our updated rooms, the complimentary breakfast buffet and the friendliness of my team. They genuinely care about our guests. That being said, I apologize for the frustration with noise. While it’s not a common issue, occasionally noisy neighbors can be burdensome... More 

Gilbert, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I love staying at the Best Western Pony Soldier. Everyone on staff- from front desk to housekeeping are phenomenal. Comfy beds, extremely clean, and lots of room! I will book again- I frequently travel for business, but stay here for pleasure as well.

Review collected in partnership with Best Western

Helpful?
Thank Ivy M
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the generous feedback. Your eloquent descriptions of our staff and property amenities make a perfect recommendation for those planning to visit the area. Let me know if there is ever anything I can assist with. Best, Scott, GM More 

Huntington Beach, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at several Best Westerns this past month, I paid double compared to the other BW. This hotel looks dated and my room looked like alot of repairs have been done. The tub was clogged which I reported to the staff. The staff is very courteous and friendly The breakfast was great.

Review collected in partnership with Best Western

Helpful?
Thank Carla C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. We work hard to provide each guest that comes through our front door with an exceptional hospitality experience, and it’s with regret from our end to hear that’s not the impression you received. I’m sorry there was an issue with your room and I appreciate you letting us know while here. I hope we’ll have... More 

Dallas, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The BW Pony Soldier is one of the best BW hotels I've enjoyed. Friendly, helpful staff, and a really terrific, high-quality, plentiful breakfast in a roomy building on the property. My only disappointment was the traffic on Rte 40 hinders a left turn onto the property. But it's doable.

Review collected in partnership with Best Western

Helpful?
Thank Vincent K
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you. We remodeled the breakfast room last summer and the positive feedback never stops! We wanted to make sure to provide a tasty meal to fuel up guests for a day of traveling and exploring our beautiful area. Always glad to hear when the service stands out as friendly. We do know that people are the best asset we... More 

Rancho Cucamonga, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I have used this hotel numerous times through the years. Our previous time the hotel was undergoing complete renovation. Even then, the staff were friendly and attentive to any needs we had. This last trip the renovations in the areas where we were had been completed and were very nice. The suite we were in was extremely comfortable with two... More 

Review collected in partnership with Best Western

Helpful?
Thank geni38
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

So glad to know that you’ve found you can count on us for a comfortable night’s rest and delicious breakfast along your travels. It’s great to hear from some of our repeat guests that the recent renovations are well received-- we are quite pleased with them as well. Looking forward to seeing you again next time, and thank you for... More 

Durango, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I very much enjoy staying at this property. The Internet is fast and free. The breakfast seems to improve every time I stay and is a real breakfast with both continental breakfast items and items such as bacon and eggs. The property has recently been renovated. The rooms have coffee makers and free coffee and water. The hotel has a... More 

Review collected in partnership with Best Western

Helpful?
Thank Daniel M
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We certainly do understand the importance of a fast wireless connection and are glad to hear it enhances your satisfaction. Thank you for taking the time to leave your these generous compliments of the wifi - and our breakfast buffet, room amenities and recent renovations. Don’t hesitate to let me know if there is ever anything you need assistance with.... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here to visit Grand Canyon next day. It was worth driving a bit to get the lower room rate. Room was comfortable and had modern decor. Bring a power strip though, not many spare outlets to be found in the rooms. Quality of beds was good and everything was very clean.

Review collected in partnership with Best Western

Helpful?
Thank Steve L
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback on your recent stay. I’m glad to know you were able to enjoy a comfortable night’s rest with us along your travels at the rate you were looking for! We hope to see you again next time and remember that the best values are always found when booking directly with Best Western Pony Soldier. And... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I was traveling with my mom, grandpa, and our two dogs, one of which is a puppy. Grandpa needed a wheelchair accessible room, which they provided. It was very large room with two bathrooms. The staff as very friendly and helpful. The breakfast was excellent, thanks to one of the staff, Santana. Along with the other worker, they kept the... More 

Helpful?
Thank Miriam D
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wonderful! My sincere thanks for leaving this generous review. We sincerely enjoyed providing a comfortable rest along your travels. Santana will receive recognition for exemplary service! I hope to have the opportunity sometime to thank you in person. Safe travels! Best, Scott, GM More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Location: United States > Arizona > Flagstaff
Price Range: $91 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Pony Soldier Inn & Suites 2*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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