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Quality Inn - Flagstaff / East Lucky Lane

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2500 East Lucky Lane, Flagstaff, AZ 86004
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Quality Inn - Flagstaff \/ East Lucky Lane
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315 Reviews from our TripAdvisor Community

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Showing 227: English reviews
1 review
3 of 5 stars Reviewed 1 week ago via mobile

the hotel looks old, beds are not too great. hard to find parking near your room. we had two rooms and they put us in opposite bldgs and the we had to park away from our rooms. least desirable room during our vacation.

Helpful?
Thank jocelynvelez510
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. The front desk can help with parking anytime you have trouble. Please give me a call at the hotel so that we can make this up to you. More 

Minneapolis, Minnesota
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I drove to flagstaff from Denver Colorado and did not book a room in advance. I showed up at this hotel at approx. 10pm and hotel staff gave me a room for $50. The front desk staff was so nice and professional. The hotel grounds are clean, there is a outdoor pool & the rooms are clean. Bed & linen... More 

Helpful?
Thank T B
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price.Thank you for your recommendation! I am glad that we were... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Not a bad night room if you just need somewhere to lay your head for the night. Bit out of the way from the restaurants and bars in the down town area. My worst complaint was that when we entered the room it smelt strongly of air freshener, about 20 minutes later it faded and revealed it was covering the... More 

Helpful?
Thank Heather M
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your... More 

Travelers are raving about these Flagstaff hotels

Western KY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016 via mobile

Stayed here on our way to Grand Canyon National Park. It was a nice location, quiet updated room. We ordered pizza delicery from NiMarco s pizza. I must say the pizza and wings were terrific.. continental breakfast with eggs was good. There was a tour bus there while we were ao breakfast area got really crowded but overall nice place... More 

Helpful?
Thank rashby99
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location and pleased to learn that you enjoyed the breakfast offered at our hotel. Thank you again for your feedback and kind words regarding the five star service and accommodations that... More 

Cincinnati, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 10, 2016

Some rooms appear to be undergoing renovation. Our room, was not; it had comforters and drapes that were in need of being replaced and was less clean than I've experienced at other Choice hotels. The breakfast area was large and offered a nice variety of options. Review your bill at check-out.

Helpful?
Thank keebs1221
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for your kind review and compliments to the dining options at our hotel. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken... More 

Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

Bro & I stayed overnight on an overnight from Phx-Grand Canyon. 2 queen beds. Simple, clean, surrounded by a couple restaurants & just a walk from Walmart. Reservation agent very nice. Pool-clean. I'd recommend it & would stay there again.

Helpful?
Thank Sandi M
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and services that we strive to show to each guest, during every stay. We hope to impress you again during your... More 

Fort Riley, Kansas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 9, 2016 via mobile

It looked like a great place to stay for the price. But it was dirty. Our bathroom looked like it was thrown together last minute. Not a very clean toilet. Floor had crumbs on it. And the AC worked good if you are sitting next to it but on the other side of the room, hot as heck. We also... More 

Helpful?
Thank Becky B
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. More 

Los Angeles
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 9, 2016

Abit skeptical as we were able to get a reservation at the last minute on a holiday weekend. Check-in took about 3 minutes. They had our reservation with the correct price. Super polite too. Room was small, but extremely clean. Bed was very, very comfortable. We were right by the pool, but could not hear a thing. Peaceful. Not too... More 

Helpful?
Thank llarsLosAngeles
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you very much for the compliment to our hotel which is clean and comfortable during your stay. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most... More 

2 reviews
5 of 5 stars Reviewed June 7, 2016 via mobile

the room was clean and smelled fresh!staff was very friendly and helpful! the breakfast was awesome,make your own waffles,scrambled eggs,potatoes and sausage.breakfast breads,juices and cereal.pool was clean.

Helpful?
Thank pentank
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you so much for your kind words regarding the cleanliness and fresh smell of your rooms. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! More 

PS,Colorado
Level Contributor
4 reviews
1 of 5 stars Reviewed May 30, 2016 via mobile

Don't do it.. Stained sheets and comforter. Called to another set, they were worse. Come on Quality Inn you charge enough to buy new bedding for your customers. Not worth your money, I wanted to save money. Won't ever do it again . AC didn't work all that great either.

Helpful?
Thank 383caraT
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Self-Serve Laundry

Additional Information about Quality Inn - Flagstaff / East Lucky Lane

Address: 2500 East Lucky Lane, Flagstaff, AZ 86004
Location: United States > Arizona > Flagstaff
Price Range: $76 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn - Flagstaff / East Lucky Lane 2*
Number of rooms: 122
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Also Known As:
Quality Inn - Flagstaff / East Lucky Lane Hotel Flagstaff
Flagstaff Quality Inn
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