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Four Points by Sheraton Scranton

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Traveler (102)
Room & Suite (38)
Dining (4)
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Overview
  • Excellent20%
  • Very good31%
  • Average25%
  • Poor11%
  • Terrible13%
Travelers talk about
“road trip”(9 reviews)
“hotel room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Scranton
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Scranton
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jul 2Jul 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (240)
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LanguageEnglish
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28
32
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1 - 5 of 238 reviews
Reviewed 4 weeks ago

I'm a Sheraton loyalist, so when we arrived in Scranton recently, I grabbed at the Four Points. That was a mixed bag. The halls and the rooms are tired and feel old fashioned, although the room furnishings were comfortable and spotless. The employees ran the...More

Thank Abby B
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 4 weeks ago

Dear Abby, Thank you very much for your feedback regarding your recent stay. I am sorry your arrival experience was unpleasant and departure experience was pleasant. I have shared with appropriate department heads to address to ensure repeat issues at check in. Also many thanks...More

Hotel's Favorite
Reviewed August 23, 2017

Camper broke down while traveling back to NH from Hershey. The room was great clean and beds were extremely comfortable. Due to my extenuating circumstance, staff allow us to do laundry beyond check out time while we waited for the repairs to be done on...More

1  Thank Cheryl S
Reviewed May 3, 2018 via mobile

We stayed one night on our way to Washington DC. The room was a good size but dark, gray, carpets not very clean... a little depressing. But we were tired and the beds were very comfy, the hotel was quiet so we had a good...More

Thank Maria F
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded May 4, 2018

Dear Maria, Thank you very much for your feedback regarding your recent stay with us. Please accept our apologies for being unable to exceed your expectations due to product and service issues. I have shared your concern with appropriate department heads in order to avoid...More

Reviewed April 24, 2018

I would just like to say the Sheraton in Scranton has a few very valuable employees that made my stay so enjoyable that I stayed an extra two nights! Cassie & Stephanie who work the front desk to Kristine who works the bar. All three...More

Thank Matthew B
Reviewed April 24, 2018

Stayed there 23 April 2018 for one night. We waited in the restaurant with only one guest waiting for more than an hour for our food. I ordered Roasted Red Pepper Soup and a flatbread. The soup had a terrible taste and was inedible and...More

1  Thank Anita M
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded April 27, 2018

Dear Guest, Thank you very much for your feedback as we take your criticism seriously and constructively. We are very embarrassed with our performance and we do apologize for the inconvenience. This is not a norm but it happened to you. We are truly very...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Self-Serve Laundry
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
$93 - $178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$93 - $178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (102)
Room & Suite (38)
Dining (4)
Pool & Beach (3)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Abby B
April 28, 2017|
Answer
Response from relentless0221 | Property representative |
Yes Please.
0
Votes
Alexandru V
March 21, 2017|
AnswerShow all 5 answers
Response from relentless0221 | Property representative |
Yes. Thanks for enquiring
0
Votes
leaderoftheband
May 14, 2016|
AnswerShow all 3 answers
Response from Mukib R | Property representative |
We are a pet free hotel.
0
Votes
Room Tips
"Go somewhere else."
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"Always recommend a room at the end of the hall."
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"Check hotels around & if this is the only place then go for it if you have to."
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"no suggestion"
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