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Scranton Fairfield Inn by Marriott

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949 Viewmont Drive, Scranton, PA 18519
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Scranton Fairfield Inn by Marriott
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183 Reviews from our TripAdvisor Community

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There are newer reviews for Scranton Fairfield Inn by Marriott
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Exton, Pennsylvania
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed September 30, 2015 via mobile

Service was fine but the hotel was worn down: I felt like it was a Comfort Inn. I was on the second floor and heard people above me walking -- a lot. Have to use the neighboring Residence Inn for fitness center. This place needs a remodel . Was it originally a Fairfield I wonder?

Helpful?
Thank dreamWayne
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you again for taking the time to review your recent stay with us on TripAdvisor! On behalf of the entire Scranton Fairfield Inn Team, I would like to extend our most sincere apologizes for not meeting your expectations during your stay! Please rest assured I will be passing your concerns along to the rest of our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 14, 2015 via mobile

I stayed at this property over labor day weekend for a wedding and the assistant general manager Paul could not have provided customer service. Upon check in there was a line and Paul was at the front desk solo and handled each guest very quickly and everyone seemed very pleased the wait was not long at all. Paul had provided... More 

Helpful?
3 Thank John J
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us on TripAdvisor! We take great pride in delivering first-class customer service, and are thrilled to hear that you enjoyed your stay with us! Thank you as well for your kind remarks, they are truly appreciated, I will make sure to pass along your compliments to... More 

Fairport, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 14, 2015

My wife and I have been staying here for years and have never been disappointed. The staff is friendly and very accommodating; the rooms are spotless; and the service is exceptionally good. One more thing: the breakfast they provide at no charge is filling and tasty. We will definitely stay there again.

Helpful?
3 Thank GeneDichiara
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us here on TripAdvisor! We are thrilled to hear that you enjoyed your stay with us; Thank you again for your kind remarks, I will make sure to pass along your words of encouragement to the rest of the staff, they love hearing from satisfied guests!... More 

New Brunswick, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 12, 2015

Passing through Scranton we were tired and needed a place to stay. They helped us very politely and quickly without a reservation. We were contemplating staying somewhere more expensive. I thought higher rate meant better hotel. Not always! For a total of $123 on a Friday at 8pm we had a nice clean room, comfy king sized bed, clean bathroom,... More 

Helpful?
3 Thank Sara N
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us on TripAdvisor! We truly appreciate your kind words of encouragment, I will make sure to share them with the rest of our team, as such compliments are very motivating! I'm glad to hear you enjoyed our Hot Complimentary Breakfast! We look forward to having an... More 

Old Bridge, New Jersey, United States
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed September 2, 2015

My wife and I stayed here because it was halfway between our house and the finger lakes. The staff was fine, check in was easy and our room (although it did at first smell a bit like someone had smoked in it) was clean enough but my overall impression of this hotel was that it was on its way to... More 

Helpful?
Thank FoofieQuaf
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us on TripAdvisor, we truly appreciate your feedback, and our committed to providing an over-the-top experience to all of our guests. I have passed along your concerns to the rest of our management team, please rest assured that we are correcting these issues to ensure... More 

Dalmatia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 31, 2015

My husband and I stayed at this hotel on a Saturday night while visiting friends. We had stayed here years ago and again we were not disappointed. The staff was friendly and the hotel was clean- our number one priority! The breakfast was excellent. We ate such a good breakfast, we didn't need lunch. Would like to stay longer next... More 

Helpful?
Thank Barbara H
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Barbara, Thank you again for taking the time to review your stay with us on TripAdvisor, we value your feedback, and are thrilled to hear you and your husband truly enjoyed your stay with us! I will make sure to pass along your compliments to our entire team; we are committed to providing a memorable experience to our guests,... More 

Hampton, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 25, 2015

I have been here several times for 1 night stays when working in the area. Staff is always friendly. Beds and pillows are very comfortable. Rooms are clean enough. I would recommend this hotel to coworkers.

Helpful?
Thank Dorene G
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Dorene, Thank you for taking the time to review your stay with us on TripAdvisor, we truly value your feedback! I'm thrilled to hear you enjoyed your last two stays with us here, we appreciate your business, and look forward to being able to accommodate your lodging needs on any future visits to the Scranton area. I have shared... More 

Langhorne, PA
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed August 24, 2015

We stayed (4 of us) for one night. The room was in good shape, all in all. The hotel is typical Fairfield level hotel. This one is quiet, seems relatively new (or upkept). It is in an odd location a couple miles off a highway near Scranton, but very convenient and quiet. There is a Staples, Gander sports and Best... More 

Helpful?
Thank relambjr
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us on TripAdvisor, we absolutely value your feedback! I will make sure to share your compliments with the rest of our team, as such words of encouragement can be very motivating! I have brought your A/C concerns directly to our Chief Engineer, in order to ensure... More 

Martinsburg, West Virginia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 18, 2015

My adult son and I stayed there for one night while we were in town for a funeral. The staff was pleasant enough, and although we didn't use it, the indoor pool looked lovely. Breakfast was typical hotel breakfast, nothing special, but okay. The hotel is older, and could benefit from some updating, though it was clean. We did notice... More 

Helpful?
Thank Summerluv0417
Paul T, Manager at Scranton Fairfield Inn by Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us on TripAdvisor, we truly value your feedback! I'm glad to hear that you and your son enjoyed your stay with us, and wanted to extend my sincere apologizes for some of the issues you encountered with us during your stay. I assure you that we... More 

Clinton, Massachusetts
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 12, 2015

Stayed there for 2 nites last week-end. The employees of this place are really nice and helpful but the owners and Marriott do not do their efforts justice. The condition of this hotel is absolutely the worst of any Marriott I've stayed in-makes one wonder about the quality control at Marriott. Chipping paint, old and worn carpets are the norm.... More 

Helpful?
Thank John R
Nicole M, General Manager at Scranton Fairfield Inn by Marriott, responded to this review

Thank you for taking the time to review the Scranton Fairfield Inn, John! I'm glad you found the staff to be helpful and nice. I apologize for the maintenance issues you experienced during your stay. I have passed this information along to my staff to ensure these types of things do no happen again. Thanks again for the feedback and... More 

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