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Fairfield Inn Scranton

Booking.com$93*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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Fairfield Inn Scranton
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237 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Saratoga Springs, New York
Reviewed 1 week ago

We stayed twice here in the last month. The first time we were impressed with our room, but the second time we ended up in a room on the same floor, but the other side of the hotel - completely different (very uncomfortable) bedding and a musty smell in the room. I assume they are upgrading bits at a time,...

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Helpful?
Thank Ankie M
Management response:

Hello, thank you for taking the time to review the Scranton Fairfield Inn! I'm very sorry that you were not as happy with your stay the second time around. I have passed along your comments to my staff to ensure we can improve going forward. Thanks again!

Ashford, Connecticut
Reviewed 1 week ago via mobile

This is my second stay here. Once again the staff was helpful and friendly, the room was clean, and the fact they have a pool is the best since my children are little fish. The breakfast was good, even offering gluten free bagels which was awesome for us!

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Helpful?
Thank Kimberly J
Management response:

Hello, thank you for reviewing the Scranton Fairfield Inn! I'm so happy you enjoyed your stay with us! We hope to see you again if you're ever back in the Scranton area!

Whitehall, Pennsylvania
Reviewed 2 weeks ago via mobile

Stayed here with my daughters for a bball tournament last weekend and this was by far the worst Marriott we've ever stayed at. The front desk lady was super nice but she couldn't make up for the condition of the hotel. First room had cob webs and hair in the bed and was missing the lock on the door and...

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Helpful?
Thank Alicia K
Management response:

Hello, thank you for taking the time to review the Fairfield Inn. I'm very sorry your stay was not up to your standards. I have passed your feedback along to my staff so that we can work to correct these issues. Again, thank you very much for the feedback.

Reviewed 3 weeks ago via mobile

There was a mix up with the check in and the front desk person worked really hard to correct it. The room was very clean and the bed was extremely comfortable. Didn't check out the pool or anything else due to time.

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Helpful?
Thank Jasmine L
Management response:

Hello, thank you very much for the kind review! I'm glad we were able to fix the issue at check in and that you had a nice stay. Thanks again and we hope to see you again soon!

Rochester, New York
Reviewed March 1, 2017

We've stayed at Fairfield Inns before. this one did not hit the high standards we've come to expect. The hallway carpet needed to be vacuumed as did the carpeting in our room. The bed was uncomfortable and had us fighting not to sink to the middle. The pillows were all feather. We requested foam pillows and, to their credit, the...

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Helpful?
Thank rjfmkt
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Hello, thank you for reviewing the Scranton Fairfield Inn! I'm very sorry for the cleanliness issues you encountered. I'm glad we were able to fix the pillow issue quickly! We hope to see you again soon!

Staunton
Reviewed February 28, 2017

we stayed here on a Sunday night in February. It appeared that only a few rooms were filled and maybe now we know why. Although our room was nicely appointed, it had not been thoroughly cleaned. The hallways did not appear very clean, either, especially considering the light traffic for that night. And then there was the ice maker: Only...

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Helpful?
Thank Thom J
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Hello, thank you for taking the time to review the Scranton Fairfield Inn! I do apologize for the cleanliness issues you encountered. This is definitely not the norm and I have passed this information along to my staff. Thanks again for the review!

East Brunswick, New Jersey
Reviewed February 18, 2017 via mobile

Stayed one night, Friday 2/17. I am a Marriott Gold member and am very tolerant of minor issues. Visiting my daughter at her college. I was greeted warmly at check-in and the room was clean and well appointed. Breakfast was okay, nothing to be excited about. My main issue was the noise. I had a long drive to Scranton. When...

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Helpful?
Thank BoscoBaby21
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Hello, thank you for taking the time to write a review. I do apologize for the disrespectful actions of our other guests. They were all given a welcome letter when they arrived, which included information about supervising their children at all times and our quiet hours. Unfortunately, they did not abide by our policies and it did affect our other...

Reviewed February 13, 2017

Everything you would want in a hotel. Clean rooms, friendly service, good breakfast choices, excellent price. Close to the mall, restaurants, movies. We will be there again soon. Good spot to visit the many colleges...the Mrs left here coat in the room and they shipped it back to us for free

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Helpful?
Thank Rod G
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Thanks for taking the time to review the Scranton Fairfield Inn! We're so glad you enjoyed your stay with us and that we could ship your coat back to you! We look forward to seeing you again the next time you're in the Scranton area!

Reviewed February 1, 2017 via mobile

I have stayed here a few times now, on my way to a ski trip in the poconos. The staff are all very nice, helpful, and attentive. But there is a shortage of plugs/outlets, which can be frustrating. Also; there is no "market" for snacks/beverages. You have to walk next door to the Marriott Residence Inn, which isn't a huge...

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Helpful?
Thank Phillyman14
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Thank you for submitting a review for the Scranton Fairfield Inn! We're glad you enjoyed the service our staff provided you. We do offer outlet extenders; just ask the front desk the next time you stay! We appreciate your business and we hope to see you again!

Houston, Texas
Reviewed January 18, 2017

One night stay check in was nice and easy. The staff was great. The hotel is out-dated. Couldn't find enough plugs for my electronics. However, the hotel is in a great area everything is near by. I would stay again once updated.

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Helpful?
Thank Angel H
Nicole M, General Manager at Fairfield Inn Scranton, responded to this review

Thanks for taking the time to review the Scranton Fairfield Inn! I'm glad you enjoyed the service my staff provided. We are hoping to get a renovation in the near future and we hope you'll try us again the next time you're in town!

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Scranton Fairfield Inn by Marriott welcomes you with excellent amenities and always-friendly service with a smile. We're conveniently located, within miles of major highways and over 50 restaurants, shops, and other attractions. Business travelers have made us one of the go-to hotels in the Scranton, PA area for our close proximity to the Oil and Gas region, major healthcare facilities such as CHS, Alliance Global, TMG, Geisinger and other major companies! Likewise, leisure guests love to stay at Scranton Fairfield Inn for a convenient rest near popular attractions: NBC's "The Office" Tour, Viewmont Mall, Steamtown National Historic Site and Mohegan Sun Casino. When you're ready to relax, do so in our spacious rooms complete with luxury bedding, free Wi-Fi and premium Satellite channels on 32" flat screen TVs. Start each morning with our newly expanded free hot breakfast, now featuring scrambled eggs, sausage, fresh fruit, Dannon yogurt and more. You'll also enjoy an indoor pool. ... more   less 

Additional Information about Fairfield Inn Scranton

Address: 949 Viewmont Dr, Scranton, PA 18519-1663
Location: United States > Pennsylvania > Scranton
Price Range: $95 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Scranton 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scranton Fairfield Hotel Dickson City
Fairfield Dickson City
Fairfield Inn Dickson City
Scranton Fairfield Inn
Dickson City Fairfield Inn
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn Scranton staff and other travelers.
1 question
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Honesdale, Pennsylvania
4 months ago

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Questions? Get answers from Fairfield Inn Scranton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Asked for a room with newer mattresses and bedding”
AnkieM_12, 1 week ago | Read review
“Go somewhere else if you have high expectations for Marriott facilities”
ThomJStaunton, Feb 28, 2017 | Read review
“Stay away from the elevators and vending.”
leroys73, Dec 11, 2016 | Read review
“Quiet area. relaxing.”
E3839JUfranks, Sep 6, 2016 | Read review
“Go for the higher floors for less noise”
jonthethird, Oct 25, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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