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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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478 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Springfield at Monarch Place
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Showing 470: English reviews
Toronto, Canada
2 reviews
4 of 5 stars Reviewed July 19, 2016 via mobile

The room was nice and the breakfast we ordered to the room was good. The pub at the hotel was also pretty good. The only negative was the underground parking. It was quite tight and would not be much fun in a pickup truck.

Helpful?
Thank Drew580
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you Drew580 for sharing your feedback, I appreciate your positive comments regarding our food and beverage services as well as the quality of our guest room. We do have a difficult garage, one that many vehicles do fit but the larger ones can be a challenge to negotiate the turns. I hope you will visit again should your travels... More 

Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

Very comfortable room. Pleasant experience from check -in to check- out Delivered a refrigerator to the room The will microwave food items for you at the front desk Enjoy an in house massage 4fitness at the Sheraton About 1 mile walk to a grocery store. Great hotel for when you away on business

Helpful?
Thank Joseph S
Nevada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 13, 2016 via mobile

I stayed there recently on business. There was no toilet paper in the room upon arrival. The mattress was very worn and sunken in the middle. Holes in the carpet. Missing a rod to open drapes and when used other one it fell off. Dresser stained. Room needs some work.

Helpful?
Thank TravelingCouple20

Travelers are raving about these Springfield hotels

Agawam, Massachusetts
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 11, 2016 via mobile

I visited on July 4th, and checked in with no problems. The hotel is nice with option to park in their garage, for $13.00 a night. You are only a short taxi ride from either the Peter Pan or Amtrak stations. We ended up parking on the street overnight for free because of the holiday, but had to move before... More 

Helpful?
Thank micmaqprincess
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2016 via mobile

Love the staff. Great breakfast and snack and dinner. Perfect for those travelling with a dog. Beautiful area around the hotel to walk the dog. Also wonderful to have an event here. Free parking for hotel guests. Can't wait to go back.

Helpful?
Thank ilovenoodlesoup
West Hollywood, California
Level Contributor
232 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed July 3, 2016

I read the reviews before arriving, and they were sort of all over the place. I was pleasantly surprised when I got here. So, in order to correct some things in previous reviews that I found misleading, here is my review. 1. Parking is simple. There's a parking garage right under the hotel, and self parking is $17. 2. Hotel... More 

Helpful?
Thank Jonathan V
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Jonathan, Thank you for your feedback I am pleased to see your found the hotel neat, clean comfortable and that our staff was professional, I will be sure to share this with our associates. I am sorry we did not do so well in our room service F&B, I will pass your comments along to our Executive Chef. I appreciate... More 

Vero Beach, Florida
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 2, 2016

The check in experience here is sub par. It takes forever: there is much milling around for room availablity to move into at 5:30 PM which should be an automatic. The staff was polite enough, but no one behind the counter seemed to have the authority to actually check somebody in on the spot. We were sent to the bar... More 

Helpful?
Thank James S
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear James, Thank you for sharing, my apologies for not getting to you room as fast as we should have. I will review your comments with our front desk team to ensure we are providing an effortless experience. I also appreciate the comments regarding our hotels appearance and hope you will provide us another experience to show we have a... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed July 1, 2016

Very nice hotel in excellent location, downtown. Nice indoor pool. Room was very nice and clean. Hotel staff was very helpful and super nice. There is a nice restaurant and bar on the second floor of the hotel.

Helpful?
Thank Lillian H
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Lillian, Thank you for your review. I am happy to learn that you found our staff "very helpful and super nice", I will be sure to share this with our team. I hope you will choose our property should you travel to Springfield in the future. More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 29, 2016 via mobile

We stayed just one night on our way to taking our daughter to a nearby summer camp. The location right off the highway makes for a bit of highway noise but also very convenient. The room was good sized and the beds were fine. The bathroom was a decent size and the shower was nice and hot and strong. We... More 

Helpful?
Thank Stephanie M
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Stephanie, Thank you for sharing your experience while staying here. I am glad to hear that you found the location convenient, the rooms clean and food and beverages above average. I will be sure to share your positive feedback with our team and we hope you will return next year. More 

Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed June 27, 2016 via mobile

A very nice hotel in an interesting area. Although there are lots of things to do within walking distance of this hotel I do not recommend this at night. Without a doubt some sketchy areas but also some nice restaurants. Inside the hotel it is very nice, the only issue I had was with a security guard in the hotel... More 

Helpful?
Thank Peter A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Location: United States > Massachusetts > Springfield
Price Range: $143 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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