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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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461 Reviews from our TripAdvisor Community

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Showing 453: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was very attentive,from Joseph at the front the desk to Towanda in the restaurant. Miguel helped with great tips for things to do and see. I really enjoyed my stay and will choose the Sheraton Monarch again when in Springfield.

Helpful?
Thank Rhonny M
South Glens Falls, New York, United States
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

When I called to inquire about the cancellation policy, the front desk could not answer my question, so we chose to stay. If your front desk does not know the cancellation policy, that's a problem. When we inquired about early check-in, the front desk was rude and cut us off. We were told check-in was 3:00 pm, period. When we... More 

Helpful?
Thank KJC2692

Travelers are raving about these Springfield hotels

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Fantastic hotel. Customer service excellent. Restaurant food very good. Room/bathroom very clean. Great pool. Hope to stay there again. Hotel is huge, but immaculate. Over 400 rooms. We stayed on the eighth floor and watches the fireworks right out our window.

Helpful?
Thank JACKIE O
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Jackie O, thank you for sharing your experience. I am glad you found the hotel and guest room immaculate, food and beverage variety plentiful. I will be sure to share your feedback about our staff and the excellent customer service you received with all of our associates. I am glad you will visit us again when your travels bring you... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The room was nice and the breakfast we ordered to the room was good. The pub at the hotel was also pretty good. The only negative was the underground parking. It was quite tight and would not be much fun in a pickup truck.

Helpful?
Thank Drew580
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you Drew580 for sharing your feedback, I appreciate your positive comments regarding our food and beverage services as well as the quality of our guest room. We do have a difficult garage, one that many vehicles do fit but the larger ones can be a challenge to negotiate the turns. I hope you will visit again should your travels... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Very comfortable room. Pleasant experience from check -in to check- out Delivered a refrigerator to the room The will microwave food items for you at the front desk Enjoy an in house massage 4fitness at the Sheraton About 1 mile walk to a grocery store. Great hotel for when you away on business

Helpful?
Thank Joseph S
Nevada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed there recently on business. There was no toilet paper in the room upon arrival. The mattress was very worn and sunken in the middle. Holes in the carpet. Missing a rod to open drapes and when used other one it fell off. Dresser stained. Room needs some work.

Helpful?
Thank TravelingCouple20
Agawam, Massachusetts
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I visited on July 4th, and checked in with no problems. The hotel is nice with option to park in their garage, for $13.00 a night. You are only a short taxi ride from either the Peter Pan or Amtrak stations. We ended up parking on the street overnight for free because of the holiday, but had to move before... More 

Helpful?
Thank micmaqprincess
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Love the staff. Great breakfast and snack and dinner. Perfect for those travelling with a dog. Beautiful area around the hotel to walk the dog. Also wonderful to have an event here. Free parking for hotel guests. Can't wait to go back.

Helpful?
Thank ilovenoodlesoup
West Hollywood, California
Level Contributor
221 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I read the reviews before arriving, and they were sort of all over the place. I was pleasantly surprised when I got here. So, in order to correct some things in previous reviews that I found misleading, here is my review. 1. Parking is simple. There's a parking garage right under the hotel, and self parking is $17. 2. Hotel... More 

Helpful?
Thank Jonathan V
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Jonathan, Thank you for your feedback I am pleased to see your found the hotel neat, clean comfortable and that our staff was professional, I will be sure to share this with our associates. I am sorry we did not do so well in our room service F&B, I will pass your comments along to our Executive Chef. I appreciate... More 

Vero Beach, Florida
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The check in experience here is sub par. It takes forever: there is much milling around for room availablity to move into at 5:30 PM which should be an automatic. The staff was polite enough, but no one behind the counter seemed to have the authority to actually check somebody in on the spot. We were sent to the bar... More 

Helpful?
Thank James S
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear James, Thank you for sharing, my apologies for not getting to you room as fast as we should have. I will review your comments with our front desk team to ensure we are providing an effortless experience. I also appreciate the comments regarding our hotels appearance and hope you will provide us another experience to show we have a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: One Monarch Place, Springfield, MA 01144
Location: United States > Massachusetts > Springfield
Price Range: $142 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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