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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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487 Reviews from our TripAdvisor Community

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Showing 479: English reviews
Springfield, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

We hosted an event on their outdoor pool deck, and we had a fantastic time. The food was great, service was wonderful - I even had some last minute changes (additional tables, needed a mic) and they were fantastic about making sure everything was as we wanted it. I even recall asking the events coordinator to help me with a... More 

Helpful?
Thank 119ellen
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your great review of our property and the catering services we offer. Our team is poised to take care of every detail from our outstanding culinary creations to our function space and room set-ups. I thank you for choosing the Sheraton Springfield Monarch Place Hotel for your event. More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Property owners are riding it out but there are motels more updated than this place. Spg should be more proactive in making sure properties owners/managers like this keep up with times. It's obviously been over used. I recommend staying at a more updated hotel in the area

Helpful?
Thank rseegola
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review, our property will finish the renovations staring in November, the entire hotel has been done with the exception of the upper 4 floors. I hope you will return to see the wonderful updates. More 

Travelers are raving about these Springfield hotels

Grahamsville, New York
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Had a great banquet dinner with 722 other people. Staff was excellent and well prepared for the event. Two awesome staff that went above and beyond were Wilfredo T and Karina. Thank you for a great experience with my students!

Helpful?
Thank tberescik
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for recognizing two of our associates, Wilfredo T and Karina are outstanding associates. I am glad to see you found our banquet meals to be one of the best. More 

Phoenix, Arizona
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in Springfield for the Basketball Hall of Fame Enshrinement and this was less than a mile to the museum and right next door to the Symphony where the enshrinement took place. The rooms and service were very nice. I recommend you stay here if you are in Springfield.

Helpful?
Thank Tom S
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Tom S, thank you for sharing. The 2016 Enshrinement proved to be exciting and created a buzz throughout the City. I am glad to see you found our property convenient and service just as you had expected. I hope you will return when traveling through Springfield again. More 

Norwalk, Connecticut
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was great, but in kind of an odd spot..not too much right around it. The interior is very nice, rooms were comfortable. The pool/gym was great. Lots going on inside the hotel..it is pet friendly ....and no fee!

Helpful?
1 Thank travelmom1962
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our property, I am glad you found everything convenient and comfortable. We certainly do have a great health club and I will pass your comments along to the associates who work there. I hope you will return when your travel plans bring you back to Springfield. More 

San Francisco, California
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Fast check-in with friendly and efficient staff. Rooms were clean, good sized with comfortable pillows and bed. AAC was efficient and quiet. It seems dark somehow... could be the decor and the low watt bulbs. Breakfast buffet for about $15 was standard scrambled eggs, bacon and sausage, etc.

Helpful?
Thank Constance D
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Constance, thank you for sharing your feedback. I am happy to learn that you found our front desk staff efficient and the rooms clean and spacious. I will also pass along your comments to our Chef and Culinary team. More 

Agawam, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great Customer service. Reserved a room for my sisters wedding night. Check in with Danielle Soto went smooth I was able to pay for the room, Able to check in before the wedding to set up the room for their arrival. Danielle Was was a pleasure to deal with , always has a smile on her face and seems like... More 

Helpful?
Thank Larisa M
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing and recognizing Danielle. She is a great associate who has done an amazing job engaging with our valued guests. We will be renovating the remaining 4 floors starting in November. I will review your great cleanliness comments with our housekeeping staff. More 

Jacksonville, Florida
Level Contributor
600 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The rooms were very nice and roomy. Decent. View on upper floors decent although not much to see. Entry and lobby new and up to date. Checkin was efficient and friendly. The rooms were a bit worn and furniture also but everything very clean and pleasant. Really not much else to say.

Helpful?
Thank BaronFoer
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your experience with us, I am glad that you enjoyed your stay and found everything comfortable. I am happy to inform you that we will be renovations the remaining 4 floors starting this November. Once completed, these rooms will be remarkable. I hope you will afford us another opportunity to show we have a great hotel... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed at monarch place with our daughters AAU team. Pros: *the room was comfortable and a good size. *the staff was more than amenable. *stores and shops nearby Cons: *Parking was $18 a day *Large hotel with low railings on balconies *No fridge/microwave in room my experience: Were able to secure a rooftop deck for parent get together after the... More 

Helpful?
Thank Duffman P
New Windsor, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

Beautiful hotel. Great location. Nice size pool. Choice of restaurants within the hotel. Plenty of eatery within walking distance. 10 minute drive to six flags. Basketball Hall of Fame few minutes away.

Helpful?
Thank rjusti_358251
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Location: United States > Massachusetts > Springfield
Price Range: $150 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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