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Springfield Marriott

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Springfield Marriott
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300 Reviews from our TripAdvisor Community

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Showing 296: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

What an awesome place. The rooms are excellent and so clean. The service is wonderful. Customer service is just great. Luv the food. Will be going back. Needed some r&r for the weekend and this was just what I needed.

Helpful?
Thank Tranquility A
New York, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Front desk staff were incredibly helpful and Anna in the dining room was a superb server. Only complaints: a) I wasn't eligible for 500 Marriott Reward bonus points for declining housekeeping during 2 night stay because I booked through Expedia. So, that was a bummer. b) parking garage is a bit of a trick to navigate -- even with a... More 

Helpful?
Thank Jennifer C
Bill H, General Manager at Springfield Marriott, responded to this review

Jennifer, Thanks for posting your review. I appreciate your acknowledgement of our front desk staff and Anna from Currents Restaurant. Please know that I will share your feedback with her. Thanks again. More 

Boston
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Not much more to say. The place needs updated top to bottom: lobby, gym, conference rooms, guest rooms, Concierge Lounge, etc. Biz traveler issue: the wi-fi in my room was so slow I had trouble using my VPN. Unacceptable. I haven't stayed at the Sheraton across the street so I can't say if that is a better option. Hartford is... More 

Helpful?
Thank BMeck
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your feedback. I appreciate your perspective related to our hotel needing to be refreshed. We are most definitely a more affordable option than Hartford and I hope you found our cleanliness and service to be in keeping with the Marriott standards you have come to expect. More 

Littlestown
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel near the Basketball Hall of Fame. Bus station is about 10 minute walk. Hotel front desk associates were very accomodating. The night we arrived it was pouring and they let us eat our delivery food in the closed hotel restaurant. Rooms a bit older but clean. Air conditioning worked well. Great parking garage was monitored and very clean.... More 

Helpful?
Thank Jacobsmom3
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I appreciate your acknowledgement about our staff, overall cleanliness and our location to public transportation and some of Springfield’s attractions. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Well after a LONG day of driving we arrived in Springfield only to discover that the hotel we had booked, not through trip advisor, was scary looking. I got on the phone with Marriott and was taken care of immediately. Great reservation people! I was only a few blocks away from the Springfield Marriott and let me say very happy... More 

Helpful?
1 Thank gmayf
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thanks you for staying with us and for posting your review. I’m so happy you found us and that you enjoyed your stay and the service provided by our team. We look forward to your next visit. More 

Hartford, Connecticut
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a good choice for hotel in the Springfield area. It was well situated near Baystate Health as well as close to multiple dining options. The rooms were clean and comfortable. Rooms could probably be updated from a decor perspective but nothing very notable. The onsite options for dining and drinks were convenient. The service at the restaurant and... More 

Helpful?
Thank elizabethqueen
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. We appreciate your recommendation and look forward to your next visit when your travels bring you back to Springfield MA. More 

Ballston Spa, New York
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 14, 2016

The hotel looks rundown except the lobby still looks good. The bathroom is smaller than those i ever stayed in Fairfield Inn Marriott. The shower head is squeaky or noisy; staff did not inform about breakfast as i am eligible to go for lounge being Gold member. The location is next to highway which is convenient yet night time, didn't... More 

Helpful?
Thank Shirley5678
Bill H, General Manager at Springfield Marriott, responded to this review

Shirley, Thank you for staying with us and for providing your feedback regarding your stay. I’m sorry you experienced some noise with the shower head in your bathroom. I will have our engineering manager inspect the room you occupied and make the necessary adjustment. The concierge lounge is closed on weekends and the front desk should have provided you with... More 

Travelers are raving about these Springfield hotels

West Milford, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 12, 2016

The plumbing is old. The bathroom fan did not work and the toilet ran and ran. All food and beverage are extra as people have mentioned and I mean, not even a bottle of water in the room as with other Marriotts. Other than those things, Currents restaurant and the sports bar attached are pretty good. We tried both but... More 

Helpful?
Thank pearlzmom
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your feedback. Please accept my apologies for the inconvenience you experienced with your toilet and bathroom fan not operating properly. I was pleased to read that you enjoyed both of our restaurants and our business center met your needs while your husband attended a meeting. We hope to see you again... More 

Falmouth, MA
Level Contributor
477 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
3 of 5 stars Reviewed June 11, 2016

We were in Springfield for an event and stayed at the Marriott. The from desk staff was friendly and efficient. The room was clean and the bed comfortable, but the place is musty and badly needs some updating. The carpet, drapes, wall coverings are depressing. But, it was only for one night.

Helpful?
Thank Mikeb1Falmouth_MA
Bill H, General Manager at Springfield Marriott, responded to this review

Mike, Thank you for staying with us and for providing your feedback. I’m sorry our overall product did not meet your expectations. I was pleased to read that overall your assigned room was clean, you found the bed to be comfortable and our staff was friendly. I hope you will continue to use Marriott Hotels as you travel in the... More 

Dedham, Massachusetts
Level Contributor
273 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 2, 2016

NICE hotel with great downtown locale....but parking $$ is steep for area (and will only increase when casino opens)....and breakfast options falls under the same description...clean rooms and solid staff!

Helpful?
Thank CoachK2525
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for posting your feedback. I was pleased to see that you enjoyed our location and hotel overall. I noticed your feedback regarding the cost for parking and possible impact with the casino project. I am happy to report the scope of their project includes a parking garage for their guests and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range: $163 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Marriott Springfield Hotel Springfield
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