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Hilton Garden Inn Springfield

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610 Reviews from our TripAdvisor Community

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Showing 601: English reviews
Ashland, Massachusetts
Reviewed 1 week ago

The room was way too hot. Could not adjust the heat. Opened the window because it was so hot. It was a very uncomfortable place to be. I had trouble breathing because of the heat in the room. I had stayed here before and no issues. Not sure what changed.

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Helpful?
Thank lori6474
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

TX
Reviewed 2 weeks ago via mobile

It was a lovely stay. Very clean no complainants about the property. I did NOT see the wording when booking the reservation that children's meals and tickets to the Basketball Hall of Fame were NOT included in the breakfast & tickets PACKAGE that we bought for each room (we reserved three rooms and had no more than two people per...

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Helpful?
Thank jane713
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you had a lovely stay. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Manhattan, NY
Reviewed 2 weeks ago

The hotel itself is nice. Rooms are big and the bathroom is very clean. There's a pool and fitness center that's accessible all day. The staff was very friendly. Basketball Hall of Fame is a 3 minute walk from your door. There are several burger options for food across the parking lot. And Pizzeria Unos is attached to the hotel...

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Helpful?
1Thank nki65
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your guest room to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

PTC georgia
Reviewed 4 weeks ago

Hotel is very close to interstate 91- easy access on and off. No charge for parking. Connected to pizzeria uno's and next to basketball hall of fame (walkable) courteous staff and clean room - would return

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kenneth M
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Ormond Beach, United States
Reviewed 4 weeks ago

My husband and I chose this hotel because of the location and the brand. The staff was extremely helpful and friendly. Our room had a great view of the Basketball Hall of Fame. The room was really nice and clean. I would definitely stay at this hotel whenever I am in the area. And for those that love a hot...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T893CPsandrag
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Mission Viejo, California
Reviewed December 14, 2016

This is a great property, nice facility and friendly staff. Very conveniently located to Basketball HOF and several nice restaurants. Was able to walk to restaurants. I would definitely stay here again.

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Helpful?
Thank Sean L
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Moreno Valley, California
Reviewed December 10, 2016

The service and staff were very helpful when I left an article at the restaurant to the point they located someone to open up and return the item. Also they were very helpful with my gusts accommodations.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank raulg20
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our staff very helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed December 7, 2016 via mobile

Made to order breakfast is very nice. Lobby and decor is funky, but standardized corporate hotel style. Indistinguishable from Hyatt Place or any other similarly-priced hotel chain. Neighbors were noisy but front desk was trying as best they could to corral them. Friendly front desk. Obliged our special requests without delay and with a smile. Room was neat and tidy....

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Helpful?
Thank Julius V
katelynmarcelina, administrative assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our cooked to order breakfast to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Dalas, United States
Reviewed December 2, 2016

Overall my stay was a good experience with the exception of the proem with not being able to reach the toilet paper in the bathroom. I did mention it to the desk clerk on my way out. I am 65 and there were times when I almost had to stand up to reach the paper roll.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deborahlc231
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

boston, United States
Reviewed November 21, 2016

The hotel was accomodating to our team and their families. We were able to use the lobby to hold a place to have the kids and families get to know each other and have lunch. There were restaurants close by within walking distance. The basketball Hall of Fame was also just across the parking lot And some of the kids...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Joanne F
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Springfield

Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Location: United States > Massachusetts > Springfield
Price Range: $148 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Springfield staff and other travelers.
6 questions
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No point in choosing a room if it's not available when you arrive.”
 of 5 bubbles MatthewSPG, Nov 12, 2016 | Read review
“stay furthest end from the thruway”
 of 5 bubbles Jeffm184, Oct 28, 2016 | Read review
“We always choose a room away from the elevators.”
 of 5 bubbles JimWiseman1, Sep 26, 2016 | Read review
“check your room for cleanliness and especially the smell.”
 of 5 bubbles LausDeo, Sep 17, 2016 | Read review
“Not on the live band side”
  • the room
  • bathroom
  • view of basketball hall of fame from the window
 of 5 bubbles Charlieboysmom, Aug 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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