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Holiday Inn Express Springfield Downtown

Traveler (25)
Room & Suite (50)
Dining (19)
Certificate of Excellence

About

#5 of 9 hotels in Springfield
Location
Cleanliness
Service
Value
Certificate of Excellence
Experience the Holiday Inn Express & Suites in downtown Springfield, next to the MassMutual Center and only two blocks from the MGM Casino. Get ready to “Stay Smart” with our new stylish Simply Smart Bedding Package, modern HD TVs, and wired and wireless Stay Connected internet. Wake up to our free Express Start breakfast with fresh pancakes and our decadent hot Cinnabon cinnamon sweet rolls. This Springfield MA hotel is a 100% non-smoking hotel with an indoor heated pool, fitness room, business center, and free parking. Offering an ideal downtown Springfield MA location, much entertainment and activities are within walking distance, including the MGM Casino, Springfield Civic Center, the Dr. Seuss National Memorial, Springfield City Hall, as well as museums, restaurants and bistros. The Holiday Inn Express & Suites in Springfield, Massachusetts is conveniently located near the Basketball Hall of Fame, Western Mass Supreme Court, Six Flags New England, the Big E and other area attract
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Indoor pool
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Hotel links
Visit hotel website
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Location

Full view
97Great for walkers
Grade: 97 out of 100
40Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
42Reviews
3Q+A
3Room tips
Traveler rating
  • 25
  • 13
  • 2
  • 1
  • 1
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Popular mentions
The Holiday Inn Express is directly behind the Mass Mutual Center in Springfield. A wonderful place to stay to see anything in the arena. The room was spacious, clean and you could open the window ! The staff is excellent. It is within walking distance to the new Casino. I
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Response from SarabjitK24, General Manager at Holiday Inn Express Springfield Downtown
Responded 1 week ago
Dear Michelle, Thank you so much for leaving us such a wonderful review about your stay us! We appreciate your comments about our staff members excellent service. We all work very hard to ensure we are delivering the best experience possible for our guest. I will be sure to share your feedback with our team members, they will be excited to hear from you! We look forward to seeing you again should your travels bring you to Springfield.
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Location is good to the casino and the arena, easy walk to both. Rooms are all newly refurbished, but our air conditioner didn’t work at all. Bed was comfortable, and price was just right for the location. They also offer free parking for one car per stay, which is awesome!
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Response from SarabjitK24, General Manager at Holiday Inn Express Springfield Downtown
Responded 1 week ago
Dear Mike, Thank you for taking the time to review our hotel on TripAdvisor.We are very happy to learn for the most part of your experience everything went just as planned. Your feedback regarding your air conditioner not working properly is extremely important and should have been checked by our team prior to your arrival. I am sorry we failed to exceed your expectations, and I have shared your comments with both our Maintenance and Housekeeping Managers. We can assure you that corrective measures have been taken immediately to ensure we do a better job moving forward. Thank you for bringing this matter to my attention, this gives us the chance to learn where we can work harder for guests. We really hope you will come visit us aging should your travels bring you to the Springfield area.
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Lovely staff. Quiet. Clean. Free and convenient parking. Good breakfast. Nice restaurants within walking distance. Located in beautiful old insurance company building which has been completely renovated.
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We stayed at the Springfield express holiday inn in Massachusetts. The room was impeccably clean with assistance of extra towels were needed by housekeeping. The breakfast which was part of our stay had healthy choices along with crock pot oatmeal which is a must to try! The
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Response from SarabjitK24, General Manager at Holiday Inn Express Springfield Downtown
Responded 2 weeks ago
Dear Carol, Please accept a huge thank you from all of us here at the Holiday Inn Express in Springfield/Downtown, we are so honored to have received such a wonderful review! We are thrilled that you thoroughly enjoyed your stay with us and that you found our team members to be helpful and friendly, and our property clean. We look forward to seeing you again during your next visit to Downtown Springfield. Thank you!
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Family of 5 stayed in one of the larger rooms in mid April. We've stayed in plenty of hotel rooms that are 2 bed, one sofabed, but this room was massive! The beds and sofabed were very comfortable. All the staff we encountered were very friendly. The included breakfast was
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Response from SarabjitK24, General Manager at Holiday Inn Express Springfield Downtown
Responded 3 weeks ago
Please accept a huge thank you from all of us here at the Holiday Inn Express in Springfield/ Downtown! We are thrilled to hear that you enjoyed your stay with us. Delivering an exceptional stay, is what we work so hard for each day. Its feedback like yours that makes all the hard work pay off. We really appreciate you taking the time to share your experience and recommendations for a hook in the bathroom to hang clothing. Make sure to keep us posted as to when your travels bring you back into the city. Thank you!
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PRICE RANGE
$130 - $236 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsSpringfield
NUMBER OF ROOMS
98
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