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Holiday Inn Express Saugus (Logan Airport)

620 reviews
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Traveler (78)
Room & Suite (36)
Dining (6)
Overview
  • Excellent26%
  • Very good40%
  • Average16%
  • Poor10%
  • Terrible8%
Travelers talk about
“logan airport”(86 reviews)
“free shuttle”(43 reviews)
“shuttle service”(42 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (620)Write a Review
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Traveler rating
165
226
97
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165
226
97
61
52
Show reviews that mention
All reviewslogan airportfree shuttleshuttle serviceroom was cleanfree breakfasthi expressearly flightbusy roadfront desk staffthe breakfast areawould stay here againboston areaone night staybooked this hotelnice breakfastyogurtvisiting boston
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1 - 5 of 601 reviews
Reviewed December 10, 2017

I stayed at this property for one night, and I'm glad it wasn't two. The staff were rude and dismissive, the rooms were old and in poor condition, and the property is located in a very bad neighborhood. I was stupid enough to book this...More

Thank BoogerBlaster
Response from IHGService, Guest Relations Manager at Holiday Inn Express Saugus (Logan Airport)Responded 4 weeks ago

Hello BoogerBlaster, Thanks for being a Spire Elite member and for choosing our hotel! On the other hand, I'm sorry that the quality of our room didn't meet your expectations including the overall level of service you received, which has fallen below our standards. Rest...More

Hotel's Favorite
Reviewed October 9, 2017 via mobile

We had a family member who got Married. They reserved a block of rooms for all the guests that was traveling to stay. Our stay was excellent. The staff was more than accomadating. They saw to it that all the guests rooms was taken care...More

Thank Elwood C
Response from HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport)Responded October 13, 2017

Thank you so much for your great review. Congratulations on the wedding! I know everyone was super excited for this day. It was our honor to have been able to host you guys such a big event.

Reviewed November 27, 2017

It seems like a common theme as I look through other reviews and I will confirm it. This Hotel "IS NOT" close to the airport. I had a late flight in and an early flight out the next day so I wanted something close. I...More

Thank Neal H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Saugus (Logan Airport)Responded December 11, 2017

Hi Neal H, Thanks for giving our hotel a try. I'm sorry to hear that there was a confusion on our hotel's name. It does not have anything to do with the airport proximity. I hope you can take advantage of the complimentary breakfast should...More

Reviewed November 26, 2017

I was about to say it was average, but decided really it's very good for what it is. A lot of reviewers comment to the effect of "not really near that near the airport", but you have to pay for that. And hey! Free Shuttle!...More

Thank Adam045
Reviewed November 16, 2017 via mobile

I stayed here two nights on my recent business trip to the Boston area. I chose this hotel because it was about halfway between Logan International Airport and my customer’s office. I will say that the room was clean and bed was comfortable. There were...More

Thank DDay1959
Response from IHGService, Guest Relations Manager at Holiday Inn Express Saugus (Logan Airport)Responded November 30, 2017

Dear DDay1959, First of all, allow me to thank you for taking the time to fill out this review and for sharing your experience about your recent stay with us. I am glad to know that you found the bed's comfort and room cleanliness at...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Multilingual Staff
Dry Cleaning
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$88 - $237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$88 - $237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (78)
Room & Suite (36)
Dining (6)
Pool & Beach (2)
Hotel & Grounds (60)
Bathroom (4)
Business Center & Event Rooms (3)
Questions & Answers
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gsamplesrn
May 10, 2017|
Answer
Response from to-live-in-Europe | Reviewed this property |
approx. 10 miles, 30 minutes.
1
Vote
Maureen S
April 13, 2017|
AnswerShow all 3 answers
Response from HIExpressSaugus | Property representative |
If you book one of our Park and Fly packages the room and parking will be included. We offer 3 different packages, a 7 day, a 10 day, or a 14 day. If you do not book a park and fly package parking is at a rate of $12 per... More
0
Votes
4gb5
December 29, 2016|
Answer
Response from HIExpressSaugus | Property representative |
There is not way to walk to the walmart. If our shuttle service is not too busy with pick ups from the airport it can definitely take you over to WalMart. Please see the front desk for this once at the hotel.
1
Vote
Room Tips
"Find another hotel"
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"Away from highway if possible"
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"try to stay away from facing the highway"
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"Had two different first floor rooms that were great."
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