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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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528 Reviews from our TripAdvisor Community

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Showing 514: English reviews
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel was fine, although not particularly close to Logan airport. The biggest problem was the shuttle. Although I appreciated the shuttle to/from the airport, the customer service was definitely lacking. When I called the hotel to request the shuttle, I was put on hold while the clerk "determined how long it would be". 20 minutes later, I was still... More 

Helpful?
Thank Denise P
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Although you enjoyed your stay with us I am concerned with how you were brought to the hotel. We have very specific instructions for our drivers of the routes to take and this does not sound like one of them. Thank for taking the time to post a review and to bring this matter to my attention. I will be... More 

San Diego, California
Level Contributor
103 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

A little misleading in my book. This place is about 20-25 minutes away from Logan airport (half way to Salem....). Place isn't cheap. Rooms are good enough; it's clean; help is friendly; breakfast is fine; they offer a periodic shuttle to Logan -- I can't say how easy it is to use, we had our own rental. It was the... More 

Helpful?
Thank largeed
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. Although you had concerns about our distance I am glad you liked our accommodations. We hope you decide to stay with us in the future. At your service, Ludwing Ardon General Manager More 

Travelers are raving about these Saugus hotels

L.A.
Level Contributor
220 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently spent the night here while catching a flight next day out of Logan. It is a typical HIE property. Was given an upgrade room due to elite status. Staff are very friendly and more than willing to help you out. We were able to get a ride to a local restaurant with their shuttle service. Also the shuttle service... More 

Helpful?
Thank Steve-JL.a.
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for being a loyal elite IHG Rewards member. We love our members and like to upgraded them whenever possible. Your words regarding the staff are greatly appreciated as they work really hard to ensure all our guests leave happy with their stay. Definitely hope to see you in the future. At your service, Ludwing Ardon General Manager More 

Columbia, South Carolina
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon entering the Holiday Inn Express I was surprised to see how small the check in parking area was. It was only large enough to park one car. Other cars for check in were parking along the side of the hotel to complete the process. When I entered the lobby the front desk associated was all smiles and greeted me.... More 

Helpful?
Thank tommygoss
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for taking the time to post a review of your stay with us. Additionally, thank you so much for being a Spire member! It takes many stay with IHG properties to get to such a level, so thank you for your loyalty. I am glad you will be giving us another try if you find yourself... More 

Shelton, Connecticut
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed one night. The front desk was super friendly and helpful. We stayed to attend a wedding. Upon check in the front desk offered directions to the venue. And asked if we needed any other info. The room was updated and clean. Lots of channels on the tv. We had a comfy king bed. Pillows were too big for... More 

Helpful?
Thank RitaB1240000
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

It looks like you had an enjoyable experience and we love it when our guests enjoy their stay with us. Your views regarding the front desk are shared by a vast majority of our guests. The staff loves to interact with our guests. We thank you for your review and hope to see you in the future. At your service,... More 

chicago, il
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has the best front desk ever. They helped us figure out how to use Uber, taxis, and rental cars. All patiently with a smile. Our room was lovely and spacious. The price was reasonable. The room was very clean. The breakfast was amazing and included in the price. They have a shuttle from the airport that was very... More 

Helpful?
Thank McSmith4
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your great review. The front desk here is a great one!! They love interacting with our guests. We hope you will visit us in the future. Yours in hospitality, Ludwing Ardon General Manager More 

Portland, Maine
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Typical Holiday Inn Express. Nice, well maintained rooms that are beginning to show their age. Friendly staff. Decent "free" breakfast. But, don't be fooled by its name. The hotel is located in Saugus, well North of Boston. Yes, there is a "free" shuttle. My trip to the hotel, departing Logan at 1 pm took 45 plus minutes. The trip to... More 

Helpful?
Thank James7636877
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. Although you enjoyed your stay with us I apologize we did not exceed your expectations or those you have of a Holiday Inn Express. I will be sharing your feedback to ensure we can exceed expectations. At your service, Ludwing Ardon General Manager More 

Tampa, Florida
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

typical HIEXPRESS.. nothing more nothing less.. great shuttle service to train station helps get you to downtown or cambridge area if you want to save money and can spare some time in public transport....

Helpful?
Thank KudosKompliments
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for review. We love to save our guests money by offering them a free shuttle to the train station in the airport and a complimentary hot breakfast in the morning. We are limited service hotel but our location allows us to be close enough to the city where we can offer a value at rates much less than... More 

hampshire
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

positives Huge room and bed Lovely staff Shuttle bus service Good wifi Negatives Breakfast could have been better I found there was no where to put my plate when I was loading it with food as the hot food has a lid Overall this hotel is very good value and was a real treat

Helpful?
Thank roflcopter
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your 5 star review. As always our staff is what sets us apart from other value and limited service hotels. I do apologize a tray was not offered to you while you were getting your food. I hope this does not deter you from staying with us in the future. Yours in hospitality, Ludwing Ardon General Manager More 

Boston, MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The worst ever! It took 90 minutes from time we called for shuttle to actually arrive back at our automobile. Who runs a business like this? The driver arrived 50 minutes after we called and then took his time looping around the airport a second time to pick up other folks. No regard for our time. I called, but management... More 

Helpful?
Thank HappiestNurse
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

I apologize for the experience you had with our shuttle service. Our shuttle service is one of the main reasons guests choose to stay with us and we like for it to run smoothly. Please reach out to me at ludwing.ardon@baywoodhotels.com. Thank You, Ludwing Ardon General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Location: United States > Massachusetts > Saugus
Price Range: $145 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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