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Palm Garden Hotel

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411 Reviews from our TripAdvisor Community

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Showing 393: English reviews
USA
Reviewed 2 days ago NEWvia mobile

The first room I was given was not quite finished. By that I mean daylight showed between the bottom of the door and the door sill. And the room was covered in construction dust. The manager finally relocated me. I was going to check out but the initial front desk person would not refund my money. I repeated that I...

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Helpful?
Thank fudgepuddin
Reviewed 3 days ago NEW

I came to LA from India and stayed at Palm Garden and Sydney worked here at that time, I was very comfortable and happy with my stay as she was very helping and nice. She made me feel comfortable with her friendly talks , greetings and lovely smile. I came to same hotel in my next trip due to this...

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Helpful?
Thank Vicky C
Indianapolis, Indiana
Reviewed 5 days ago NEWvia mobile

Pros: king room was very large, with a love seat and separate bathroom area; hot breakfast; nice lobby and pool area; price Cons: room in DESPERATE need of an update. Carpet torn, peeling paint, bathroom faucet so worn that the manufacturer print on the handle was (mostly) worn off. Not a bad hotel at all if they remodel.

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Helpful?
Thank gcbradford
PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear gcbradford, Thank you for reviewing us on tripadvisor, We are glad to see you were able to enjoy several amenities. As for the Cons, it is something that we can improve on and therefore appreciate you bringing it to our attention. I will pass along your review to our General Manager and Management team. Hopefully you will have the...

Fritz Creek, Alaska
Reviewed 1 week ago

We stayed here 2 nights with the mission being the Ronald Reagan Presidential Library. Absolutely no complaints. The staff was friendly, the rooms spacious and clean, nice courtyard with pool and spa. Breakfast was more than adequate and Brendon's Pub and restaurant (see separate review) was convenient. If in this area again, I would stay here.

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Helpful?
Thank DCody
Boston, Massachusetts
Reviewed 1 week ago

Checked into the hotel. The receptionist was very gracious. Upon entering the room, an offensive odor of "clean" was noticed. Rooms had been redone however, it was very patch work. The bathroom light fixture had dead bugs, and the grout around the tub was black. Called manager who offered to show us to another room, the same situation existed. Decided...

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Helpful?
Thank myraperlis
PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear myraperlis, Thank you for sharing your experience on tripadvisor, I am very sorry to hear you had such an experience with us. We take pride in offering an enjoyable stay all around, and we were unable to do that this time. I'm glad to see the Front Office Manager was able to reverse any charges and attempted to rectify...

los gatos, ca
Reviewed 2 weeks ago

We enjoyed our stay -- beautiful courtyard, good location, comfortable room (in-room fridge was dirty though), and a hot breakfast. There's one thing that definitely needs improvement is the lack of vent in bathroom. We took showers at night. Apparently vapor started to collect on the ceiling. the following morning, water kept dripping off from the ceiling in the bathroom...

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Helpful?
Thank abcde0
Medford, Massachusetts
Reviewed 5 weeks ago

I have stayed at this hotel several times while visiting my daughter who attends college nearby. The staff are very friendly and helpful and the rooms are clean and comfortable. The location provides easy access to stores, restaurants and the freeway. The breakfast is delicious.

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Helpful?
1Thank nzeeski
PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear nzeeski, Thank you for sharing your experience on tripadvisor, It is great to hear our location is convenient, our staff is friendly, and the rooms are comfortable. We do everything we can to provide a unique, enjoyable experience. We do hope that as you continue visiting your daughter nearby, we can be your home away from home. Thank you...

Sacramento, California
Reviewed December 8, 2016

I stay at this hotel frequently when traveling on business. The location is good, parking is easy and the staff always makes me feel welcome. Rooms are nice and beds are very comfortable. Easy access to freeway.

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1Thank 590susie
PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear 590susie, Thank you for reviewing us on tripadvisor, We appreciate your loyalty and hope to continue offering comfortable accommodations, each and every time. We know it is important to offer more as well, so we constantly look for new ideas and amenities to provide our guests. Thank you again for staying with us and we look forward to seeing...

Fullerton, California
Reviewed November 28, 2016

When we checked in we were met with big smiles and even offered a cold bottle of water. Everyone was so kind and helpful. The breakfast they offered was amazing. It had everything. Definitely a hotel we would use again!

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Helpful?
Thank TracyBerkley
PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear Tracy, Thank you for taking the time to review us on tripadvisor, It is great to hear you enjoyed your experience with us. Our staff strives to provide friendly, memorable service. I will share your review with the team. Thank you again for staying with us and we look forward to your next visit in the Thousand Oaks area....

Reviewed November 21, 2016

We have used this hotel often while our daughter attended college nearby. When she planned her wedding in the same area, we decided to use the Palm Gardens as our HQ. We booked our room - the Garden Room suite - and had guests book rooms there as well, using a group rate. Our contact person, McKenna, was extremely helpful...

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Helpful?
Thank Tracy F
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Palm Garden Hotel

Address: 495 North Ventu Park Rd, Thousand Oaks, CA 91320
Location: United States > California > Thousand Oaks
Price Range: $115 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Garden Hotel 3*
Number of rooms: 140
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Also Known As:
Palm Garden Thousand Oaks
Hotel Palm Garden
Hotel Style:
#2 Family Hotel in Thousand Oaks
#3 Romantic Hotel in Thousand Oaks
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Questions & Answers

Here's what travelers have asked, with answers from Palm Garden Hotel staff and other travelers.
1 question
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Questions? Get answers from Palm Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We have always stayed in a courtyard room. Beautiful views and a title quieter”
 of 5 bubbles nzeeski, 5 weeks ago | Read review
“Courtyard locations are quietest.”
 of 5 bubbles 590susie, Dec 8, 2016 | Read review
“Hotel is nonsmoking but there are smoking areas set up outside. If you are not a smoker ask for a room away from the smoking areas.”
 of 5 bubbles seeyouathefield, Nov 17, 2016 | Read review
“Court yard rooms are close to pool”
 of 5 bubbles Eija64, Oct 25, 2016 | Read review
“People who have difficulties climbing up stairs should ask to stay on the ground floor. No elevator.”
 of 5 bubbles Vardina2012, Oct 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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