Inn at Santa Fe, SureStay Collection by Best Western
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
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Matches: Hotels ● Missing: All Inclusive Resort Motel
#24 of 65 hotels in Santa Fe
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Find your refuge in the southwest at the Inn at Santa Fe, SureStay Collection by Best Western, a tranquil boutique destination surrounded by the region's rich history, world-famous cuisine, modern arts scene and beautiful peaks of the Jemez Mountains. All at a reasonable price that includes a complimentary deluxe hot breakfast. Stay and relax in the fireplace lounge, soothe tired muscles in the sauna or sip a glass of wine by the pool after an exhilarating day of skiing. We are proud to tell you that our hotel received a 2017 TripAdvisor Certificate of Excellence. We look forward to sharing with our guests our special Inn and the unique offerings of lovely Santa Fe.
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Room & Suite (126)126
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
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HOTEL STYLE
Business
Green
Languages Spoken
English
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Popular mentions
We arrived late after a very long drive. Check in was quick and easy. The hotel was clearly following the recommended COVID safety protocols. The decor and art were very unique and tasteful. The room was clean and comfortable. Would definitely stay here again and recommend to others.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
The hotel was clean and the room was big enough for two if us. The bathroom was super nice specially the shower, it is a simple shower but I find it comfortable. They were really well prepared for covid times. Every day you can ask for a really complete breakfast. It was a bag including many things, making it a nice breakfast. It is quite far from downtown and main attractions but it is easy to get there by car in about 10 min.
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Date of stay: January 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from Danielle Rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western
Responded Jan 26, 2021
Thank you for your wonderful review. We are so happy ypu enjoyed your stay and we hope that you will come back and stay with us again!
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I've been staying here on and off for the past 6 months because the location is perfect, close to my doctors and the rooms are comfortable and convenient. It is literally one hop to the bathroom from the bed which was ideal when my leg was injured. Also the harder beds are great for my back. However the housekeeping and maintenance is questionable making it difficult to find a room that doesn't have significant problems. I rejected rooms for having really bad smells, shredded curtains and feces in the toilet, but apparently that is frowned upon as being a "difficult guest" and I should be 'more like the film crew people who stay and never complain.' Okaay...film crew people don't pay for their own rooms and are so exhausted they'd be happy sleeping on a hard floor. Anyway, one visit the sheets stunk so badly I had to change them in the middle of the night. My last stay the TV did not work at all and the heater was impossible to adjust with the stripped dials. So I had no heat and no TV, in Feb! When I complained to the GM she refused to give me a refund and told me I should find another hotel since they can't make me happy. Such a copout instead of taking responsibility! I reminded her that I am a guest, not an employee who should've reported these issues to them instead. The computer in the lobby never ever worked the whole time. I really tried to resolve my relationship with the GM but after attempting another stay, the place is so polluted with construction debris from the crews staying there, I could barely breathe and will now never return. So here's the review I held back on for months. Wish I could say it was worth it.…
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip: Check everything in room before taking room!
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Helpful
Response from Danielle Rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western
Responded 3 weeks ago
Hello Angela, We have had you stay with us on multiple occasions where we have accommodated multiple room changes, sheet changes, tv changes etc to better help with making your stay comfortable and each time you were still unhappy with your stay. Each time you book through a third party, which makes it a little more difficult to refund without getting the 3rd party involved, refusing to book with the hotel directly because you could find a better rate online. You had called multiple time trying to get us to break our states Covid restricted occupancy to accommodate you and we have always accommodate your extension to your reservations. I personally took you ice multiple times when you had a leg injury. The hotel staff meets all your requests, assists you as best as we possible can but you are always unsatisfied with your stay and sometime you don't even bring up certain issues until check out where you then ask for a refund. As I previously stated to you directly, our hotel lobby computer is in fact working and I could not tell you why you would have so much trouble accessing it. I never refused a refund, I had told you that we need to get the third party involved since they are the ones that charged you. The last time we spoked you said that a bad review was coming, even that you were going to go above me to the corporate office, then you said everything was fine and that you were going to come back. We had an agreement that you were to contact the hotel before arrival so that we could find the perfect room for you. You never did that. We wish you the best in your future travels to Santa Fe and we hope that another hotel in town will be more up to your likings.
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I stayed here in early Nov 2020. I was thoroughly impressed with the customer service from Oscar. He was very informative about the hotel services during Covid restrictions, he helped with making sure my stay here was exceptional. I would recommend staying at this hotel to others.
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Date of stay: November 2020Trip type: Traveled on business
Helpful
We stayed here while traveling on our vacation out west to visit The Grand Canyon . We stayed in other hotels including Best Western along the way. However, this hotel was our worst experience. This hotel is very dated. We noticed that the hallway to our room was very warm. And, as we entered our room it was very hot and the air conditioning was off. We immediately turned it on. However, the room never seemed to cool down. We were so exhausted after traveling so far and arriving late that we just suffered through to the morning. When I reported to the front desk. The lady said the most she could do was take off $15 until she talked with her manager. I never heard anything else. I chose this hotel because of its close proximity to the expressway and the reviews I read were mostly good. However, I was very disappointed. And, would definitely not recommend this hotel.…
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Review collected in partnership with Best Western
Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Danielle Rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western
Responded Sep 1, 2020
Steven, I am so sorry to hear that you did not enjoy your stay with us. We are working on getting all air conditioner inspected to prevent this from happening again. We never want a guest to be uncomfortable with the room. We appreciate your feedback and apologize for the experience that you had. I wish you safe travels and thank you for staying with us.
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PRICE RANGE
€68 - €124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn at santa fe hotel santa fe, hotel santa fe
LOCATION
United StatesNew MexicoSanta Fe
NUMBER OF ROOMS
99
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Claim Your Listing Frequently Asked Questions about Inn at Santa Fe, SureStay Collection by Best Western
Which popular attractions are close to Inn at Santa Fe, SureStay Collection by Best Western?
Nearby attractions include Prairie Dog Glass (4.0 miles), Meow Wolf Santa Fe (3.5 miles), and Cacao The Art of Chocolate (3.6 miles).
What are some of the property amenities at Inn at Santa Fe, SureStay Collection by Best Western?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Inn at Santa Fe, SureStay Collection by Best Western?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Inn at Santa Fe, SureStay Collection by Best Western?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Inn at Santa Fe, SureStay Collection by Best Western?
Yes, free parking is available to guests.
What are some restaurants close to Inn at Santa Fe, SureStay Collection by Best Western?
Conveniently located restaurants include Jambo Cafe, Pantry Restaurant, and The Ranch House.
Are there opportunities to exercise at Inn at Santa Fe, SureStay Collection by Best Western?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Inn at Santa Fe, SureStay Collection by Best Western?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Inn at Santa Fe, SureStay Collection by Best Western?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Inn at Santa Fe, SureStay Collection by Best Western offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Inn at Santa Fe, SureStay Collection by Best Western?
Many travelers enjoy visiting La Cieneguilla Petroglyph Site (1.7 miles).