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Inn and Spa at Loretto

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#21 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
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Inn and Spa at Loretto
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1,471 Reviews from our TripAdvisor Community

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Showing 1,455: English reviews
Orange County, CA
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location is very convenient to the downtown plaza. All the employees were very friendly. I don't care for valet parking but the guys were really nice. The tub drain was stopped up, coffee maker didn't work and had to be replaced, makeup light didn't work and had to be replaced, but things got taken care of promptly and pleasantly.... More 

Helpful?
1 Thank art-n-stuff
Zurich, Switzerland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location was excellent and basically the hotel was ok - but not particularly good. A few minor changes such as cleaner reception area, better lighting in rooms, better room service would help alot. A few good points such as some personnel and valet parkers who were really good and bar at hotel.

Review collected in partnership with this hotel

Helpful?
1 Thank kurtinzurich
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Indian Pueblo design of hotel is very special. Staff of hotel is warm and friendly as well as professionals. For the price and location, this is the best place to stay. The hotel is within walking distance to many restaurants, shops, galleries, etc.

Helpful?
2 Thank Linda B
Dallas, Texas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

After months of researching, we decided to plan our wedding at the Inn and Spa. The planning process was flawless. It was not until the weekend of our wedding that the customer service took a drastic down turn. We booked the Penthouse suite for 3 nights. All 3 nights the air conditioner was not cooling the space properly. The morning... More 

Helpful?
1 Thank Amy B
Hillsdale, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here recently (July) for a conference, and I had a wonderful time. A beautiful (and immaculately clean) room, and the staff was exceptional. Some of the reviews here are rather negative, but I experienced nothing but greatness at this place.

Helpful?
2 Thank birzer67
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you so much for not only staying with us but also sharing your experience! Your generous words on our staff are much appreciated and I have shared them with our team. They truly do embody service and style and are always ready to go the extra mile for every guest! I'm am so pleased you had a wonderful time... More 

Tulsa, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff was very friendly and accommodating! We had breakfast in our room, and it was delicious. Our room was comfortable, and the hotel provides such a relaxed atmosphere. The location is perfect for walking to shops and restaurants. The valet staff was very helpful in assisting us with directions, etc. We will be back!

Helpful?
2 Thank edgewater1111
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

I'm thrilled to see you were able to relax while staying with us. Our team is committed to creating an exceptional experience for our guests, so thank you for your kind comments about the team and hotel. We look forward to welcoming you back soon! More 

New York City, New York
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on one of those high-season weekends and it was pretty darn pricey while the place was just soooo tiny. We stayed in one of the double rooms. It's been awhile since I've even seen double beds used anywhere but Europe! So be warned; they do mean double--not queens. Not only are the beds small though, but the... More 

Helpful?
1 Thank colettelh
Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I had a change in plans and have tried to cancel my reservation 3 times and have asked for an email confirmation confirming the cancellation to be sure I will not be charged as a no-show. Instead they keep sending me upgrade to a better room and book a spa reservation emails. Would not want to stay there.

Helpful?
1 Thank usopen30
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

I'm very sorry to read about the issue you had cancelling your reservation and for this I apologize. I do hope that you will reconsider and stay with us at least once. We would love for you to experience all the Inn and Spa at Loretto has to offer! More 

Albuquerque
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Inn and Spa at Loretto are right next to the Loretto Chapel, home of the infamous "spiral staircase," an architectural wonder one must see to appreciate. The Inn itself features lovely, not kitschy, New Mexico flavored decor and appointments and fantastic views of the city and mountains from most rooms on the upper floors. It's truly lovely to sit... More 

Helpful?
2 Thank catherineh417
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear Guest, Thank you for writing about your recent stay at the Inn and Spa at Loretto. I'm pleased to read that you found the hotel to be a lovely experience and that your room was comfortable. We look forward to welcoming you back on your next return to Santa Fe. More 

Cincinnati, Ohio
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is fantastic. The building is top notch. The art and furnishings are well done. But the "hidden" charges and constant tipping of the valet service is annoying. Trying to get a phone call through is a frustrating and time consuming ordeal....you're transferred all over the country and nobody seems to know what's going on. The staff is accommodating... More 

Helpful?
1 Thank johnny w
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you for taking the time to share your feedback. I am pleased to learn you found our staff accommodating and friendly. My sincerest apologies about your experience with our phone system. Thank you again for making us aware of this issue. I'm pleased to read you enjoyed our ideal location, our featured art and local furnishings. Your 4-star rating... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Luminaria
Luminaria
Cuisines: Southwestern, American, Gluten Free Options, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 

Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trl, Santa Fe, NM 87501-2106
Location: United States > New Mexico > Santa Fe > Downtown
Price Range: $206 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Inn and Spa at Loretto 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto
Hotel Style:
#3 Green Hotel in Santa Fe
#7 Spa Hotel in Santa Fe
#9 Luxury Hotel in Santa Fe
#15 Business Hotel in Santa Fe
#19 Family Hotel in Santa Fe
#19 Romantic Hotel in Santa Fe
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