Inn and Spa at Loretto
211 Old Santa Fe Trl, Santa Fe, NM 87501-2106
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What is Travelers’ Choice?
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About
#20 of 63 hotels in Santa Fe
Location
4.9
Cleanliness
4.5
Service
4.3
Value
3.9
Travelers' Choice
GreenLeaders Silver level
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 136 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking nearby
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
98Restaurantswithin 0.3 miles
198Attractionswithin 0.3 miles
Contact
211 Old Santa Fe Trl, Santa Fe, NM 87501-2106
Getting there
Rental CarsSee rental cars from $43/day
2279Reviews31Q+A100Room tips
Reviews
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- 1,157
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- 278
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- 76
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This was our first time staying at this hotel since Covid ---- it is good. Lobby area/bar are very good. Warm & relaxing with great service as well. We actually had dinner on the Plaza but came back here after dinner to sit and have a few glasses of wine.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded 2 days ago
We are ecstatic that you enjoyed your visit with us! Thank you so much for your kind review and support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did not stay at Inn and Spa at Loretto as we actually live in Santa Fe. We do however very often eat at the restaurant or have drinks at the bar. Last Sunday we had brunch and I left my sunglasses on the table. I received a text from the person who waited on our table telling me she had found the glasses and would keep them for me. WELL, I am famous for forgetting sunglasses and this is the FIRST TIME EVER the person who helped us called to let me know!! NOT only was she wonderful but the front desk went out of their way to make sure my glasses were returned. THANK YOU to the lovely woman who helped us at the restaurant and also to Josh at the front desk for being so very generous with his time. I RECOMMEND the Inn HIGHLY!! Thank you!!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded 1 week ago
Thank you for taking the time to leave us this kind review. We are so glad to hear that you enjoyed your experience with us and we are so happy that we were able to get your glasses back to you. We truly appreciate your support and we hope to care for you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived the day before Valentine's Day and they had about a foot of snow. The process was easy and the environment was nice. We had a luncheon on the following day and the venue was nice and full of Hispanic culture.
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Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded 4 weeks ago
We are thrilled to hear that you enjoyed your experience with us! Thank you so much for your kind review and support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We made reservations for Christmas Eve at the restaurant. We spent over 20 minutes finding an opening and thought we were set. 4 days later we get a phone call that our reservation had been cancelled. When we call back we get no response. We have been going to this restaurant for over 15 years. But now we are left to find a restaurant for Xmas Eve, even though we had booked and been confirmed. When we tried to reconcile the manager blew us off over and over. How can you make a reservation and cancel days later? And when we called the manager he could do nothing! How bout just finding us another restaurant? We will never go here again. We recommend you find another place. They obviously don’t care about their customers.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Dec 27, 2022
We are very sorry for the miscommunication and confusion. There had been an error in our system with our third party reservation program and our on property reservation process. We are so sorry for this mistake and for the stress that this caused you. This is something we are working on as a team and training in more thoroughly for the future. We greatly value you as our guest and have been so grateful for your many years of loyalty. We hope you can forgive us and allow us another chance to make it up to you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Of course the hotel is amazing without a pet but we had the opportunity to travel with our dog. Upon arrival the manager noticed us in the lobby, brought us waters and showed my husband a fenced in side yard he could take our dog to run off some energy while I checked us in. There was also a small sitting area out there with a fire pit we enjoyed during our visit so she could run around. The hotel was just the best. I would say it is a 5 star rating for sure due to service but gave it a 4 as it needs some updating in the rooms. Would 100% recommend hotel.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Dec 12, 2022
Thank you so much for this review and feedback, Susie! We are so glad to hear that you enjoyed your experience with us and we truly appreciate your support and recommendation. We hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at Loretto over Thanksgiving weekend. This property and its staff are truly amazing. The rooms are spacious, bed’s extremely comfortable and overall service is great. You cannot go wrong staying here. We’ll be back, thanks.
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Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Nov 30, 2022
We are thrilled that you enjoyed your experience with us! Thank you so much for these kind words about our hotel and staff. We appreciate your support and we look forward to caring for you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed at this property 5-6 times in the past 8 years or so. First time since the pandemic. Glad to see that they have updated the rooms and hallways and prices remain competitive for the Fe. Service is excellent, valets are really on top of their area and the location is the best. The fitness center is subpar for a hotel of this level and in a weird location across the parking lot. Equipment is functional, though a bit sparse. The pool is apparently under reconstruction. Certainly worth a visit if you want to be near the Plaza.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Nov 15, 2022
Thank you for taking the time to leave us this review. We are so glad to hear that you enjoyed our upgrades and we value your honest feedback on how we can improve. We appreciate your continued support and we hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s hard to keep blaming poor customer service on COVID, so I can’t give Loretta staff that “get out of jail card.” After checking in we were given a room that wasn’t what we reserved. We were told they would move us to our reserved room class. After a 30+ min wait they brought us to a room that wasn’t even cleaned from the last guests. We were told to wait again. The entire process to get us to our room lasted almost 2 hours. Mistakes happen, but excellent customer service corrects mistakes by pleasing the customer, not infuriating them further. The staff response to our experience was “sorry, we’re really busy today.” Gee thanks for telling me that for all of my troubles just trying to check in. There are many other fine hotels in Santa Fe at the same price point as Loretto. Stay at one where you’re appreciated as a customer instead of regarded as a burden because “we’re busy.”…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Nov 13, 2022
We are deeply sorry that your experience with us was not positive. We sincerely apologize for the issues with checking in and the inconvenience this caused for you. We understand your frustration and we never want our guests to feel like a burden so we are very sorry to hear that our team made you feel this way. We appreciate you taking the time to leave us this honest review as this will help us to become our very best. We will work with our team to improve and we would love another shot to impress you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel close to shopping and restaurants. The staff is very friendly and accommodating. The front desk was able to offer suggestions on places to eat and things to see. The breakfast in the Luminarias restaurant is a must!
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Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Nov 9, 2022
Thank you so much for this glowing review! We are delighted to hear that you enjoyed many aspects of your stay with us and we truly appreciate your kindness and support!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Due to some extraordinary, unanticipated events; we arrived in Santa Fe the week of the balloon festival in Albuquerque without a hotel room. Thank goodness for DYLAN PULSIFER, the assistant general manager, he was the BEST. You can imagine that rooms are scant, if non existent during balloon festival week. We wanted to be downtown, have on-site parking and be in a nice facility. And we needed two beds. Dylan Pulsifer worked his magic. Loretto is very nice, comfortable, has a sort of funky/antiquey vibe. Our room was cleaned every day. We even had a little balcony to sit out on. Loved the bright magnifying mirror in bathroom. Lobby had good guitar music at night to go along with their amazing chocolate torte. Perfect downtown location. The first floor stores were amazing. But even more amazing were the valets. It was rainy a good bit of the time, so they were hopping with retrieving cars and dealing with Uber drivers. They were cheerful, friendly and had lots of helpful tour guide tips. A great place to stay. We will be back. Maybe Christmas!!…
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Inn and Spa at Loretto
Responded Oct 12, 2022
We are elated to hear that you enjoyed many aspects of your experience with us! Thank you so much for your kind words about our hotel and staff. We truly cherish your support and we look forward to caring for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$288 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn and spa at loretto hotel santa fe, hotel at loretto, at loretto hotel, inn at loretto
LOCATION
United StatesNew MexicoSanta FeDowntown
NUMBER OF ROOMS
136
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Claim Your ListingINN AND SPA AT LORETTO - Updated 2023 Prices & Hotel Reviews (Santa Fe, NM)
Frequently Asked Questions about Inn and Spa at Loretto
Which popular attractions are close to Inn and Spa at Loretto?
Nearby attractions include Keshi (0.2 miles), Kakawa Chocolate House (0.3 miles), and New Mexico State Capitol (Roundhouse) (0.3 miles).
What are some of the property amenities at Inn and Spa at Loretto?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Inn and Spa at Loretto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Inn and Spa at Loretto?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Inn and Spa at Loretto?
Conveniently located restaurants include Kakawa Chocolate House, Sazón, and El Callejon Taqueria and Grill.
Are there opportunities to exercise at Inn and Spa at Loretto?
Yes, guests have access to a pool and a fitness center during their stay.
Is Inn and Spa at Loretto located near the city center?
Yes, it is 0.2 miles away from the center of Santa Fe.
Are any cleaning services offered at Inn and Spa at Loretto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Inn and Spa at Loretto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Inn and Spa at Loretto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Inn and Spa at Loretto?
The staff speaks multiple languages, including English and Spanish.