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Residence Inn Santa Fe

#34 of 61 Hotels in Santa Fe
Certificate of Excellence
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Residence Inn Santa Fe
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261 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at most of Marriott's brands, and this was a below-average Residence Inn. I checked in for a 3-night stay, and the laconic front desk clerk offered only a first-floor room. When I inquired if a higher floor was available, he said yes, but no elevators. Remarkably, he didn't offer to have any staff help with luggage, so we... More 

Helpful?
2 Thank C C
Tucson, Arizona
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I were there for four nights in Early July. We did not expect 4 star service, and we surely did not receive 3 star either. Housekeeping was erratic: Toilet bowl never brushed clean. When we slept in and asked for mid-day service, the housekeeper complained and pointed out that our Do Not Disturb sign was on the... More 

Helpful?
1 Thank SantafeSlim
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stopped for the night in Santa Fe and stayed at this Residence Inn. The exterior looks a little run down, but the rooms, pool area and breakfast area were all very nice. We felt very comfortable staying on this property and will stay again if back in this part of the country.

Helpful?
3 Thank Smyer678
Los Angeles, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The rooms are decent but the front desk was rude, dismissive, and short. The woman acted like we should be humbled that she was giving us the time of day. We were lied to at check in, saying they did not upgrade platinum reward members to the larger rooms. They upgraded other members of our party afterwards, that were on... More 

Helpful?
3 Thank JCandCM
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I want to apologize for the behavior of our desk staff. Those are three words I never want associated with our team. It sounds like your dealings with her spoiled what was otherwise a very good stay. I would like to address this unacceptable behavior directly with the associate. I would appreciate it if you could contact me directly with... More 

Naples, Florida
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great check in-- cosy room --with fire place and well stocked kitchen --comfortable bed and quite location and great parking -- telephone and internet adequate and friendliness of staff great over the 5 day stay in May.

Helpful?
2 Thank Fitzpatrick2014
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

So glad to hear we exceeded your expectations! The Residence Inn Santa Fe team takes pride in meeting the needs of our guests on longer stays like yours. And our adequate internet is about to become much more than that. I am happy to say a complete upgrade of our Wi-Fi system is underway right now. Thank you for mentioning... More 

Tampa, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The cleanliness of this Hotel is subpar. We have stayed in several Residence Inn properties and have never seen sheets so filthy. The fitted bed sheet was covered in black marks, looked like crayon. We didn't notice until the morning, as the marks were mid way and to bottom of sheet. Once we saw a mark, we pulled off the... More 

Helpful?
1 Thank Jay S
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

First, let me apologize for this, it is truly inexcusable. I agree with your description of shocking. We have a great housekeeping team that works very hard to ensure each suite is guest ready and cleaned to our high Marriott standards. Clearly, this did not happen for you. I have discussed this with the housekeeping team and l shared your... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We chose to stay here because it has a full kitchen. The hotel is on the South side of town, but there are plenty of stores and restaurants around. For some good Mexican food try Maria's. The room is pretty nice and for the price - you can't beat it.

Helpful?
2 Thank Chris J
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for choosing Residence Inn Santa Fe and sharing your experience. A suite with a full kitchen is such a plus while traveling, especially for families or longer stays. I’m glad having a kitchen didn’t stop you from enjoying good New Mexican food like Maria’s! Maria’s, like the historic Santa Fe Plaza and Museum Hill, are all less than... More 

kentucky
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for just one night when in town for a meeting. Checked in via the mobile app and was greeted promptly upon arrival. We were in an executive loft suite that had two bedrooms and 2 baths. Like all Residence Ins - full kitchen and living room. They had a happy hour that we missed but the hot breakfast... More 

Helpful?
2 Thank rscb-boof
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for sharing your experience at Residence Inn Santa Fe and with the Marriott Mobile check in app. I think it is a great app, too. I am happy our Executive Penthouse Suite was perfect for you. I have passed on your praise of our complimentary breakfast to the team and they were happy to hear you enjoyed it.... More 

Texas
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 7, 2016

The room was clean and well-kept, breakfast was great, and the pool was nice. The big issue we had: we were locked out of the room for over 30 minutes one night, which, with small kids near bedtime, is not fun. Apparently the batteries in the door keycard reader had run out, the maintenance person was not nearby at 6:30pm,... More 

Helpful?
2 Thank E L
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I want to apologize for the problem with the lock during your stay. I'm sure it was a difficult experience for you and your kids. We are taking your suggestion and training the evening staff on how to switch out the batteries. Though it is not a common problem, it is a not something we want another guest to experience.... More 

Springfield, Missouri
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 1, 2016

We usually stay in the penthouse room that features a fireplace and two bedrooms..we call it our condo because we've stayed here to often. Location is convenient to everything and feels safe and comfortable. The breakfast is always a plus!

Helpful?
4 Thank kmeads05
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

We are happy Residence Inn Santa Fe is your vacation condo! I'm a little bias but I can't think of a better place for a vacation "home". Santa Fe offers wonderful restaurants, unique shopping and world famous museums. And your condo even has complimentary breakfast, a beautiful outdoor pool for hot summer days and a fireplace for snowy winter nights.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Santa Fe

Address: 1698 Galisteo Street, Santa Fe, NM 87505-4747
Location: United States > New Mexico > Santa Fe
Price Range: $205 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Santa Fe 3*
Number of rooms: 120
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Also Known As:
Residence Inn Santa Fe Hotel Santa Fe
Santa Fe Residence Inn
Hotel Style:
#23 Family Hotel in Santa Fe
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