My mother and I recently spent two nights at the Eldorado and couldn't have been more pleased. Though the hotel is older, it was impeccably clean, the room was large, and the bedding and beds were extremely comfortable. Their customer service was also outstanding. They always addressed us by our names, offered coffee or cold water to take with us at the front desk, and just bent over backwards to make our stay nice. I realize that due to the pandemic they were not busy and were thrilled to have guests, so I hope this standard of care is consistent. Ease of getting to the property and the parking garage could not have been easier. Located two blocks south of the plaza, it was a great location for the price. My 82-year-old mother had no trouble walking to the plaza and surrounding shopping. The rooftop bar by the pool is lovely with comfortable chairs, fire pit, and a happy hour! We will definitely stay here our next trip. I felt it was by far the best deal at a modest price after checking many other hotels close to the plaza.

Hotel was nice, room was clean, front desk was friendly except the big guy who completely ignored us (3 people) while the receptionist was on the phone, he just walked around but no help. We booked a room with a fireplace and when we asked if someone can come and lit the fireplace the answer was no due to a bad weather outside. I believe this location have a strong wind often so why even bother to build a fireplace and unable to use it. There was a problem with the plumbing in our bathroom, we reported it but it was not fixed before our check out so no morning shower. And don’t believe that the parking and WiFi is free. That’s what the big guy told us. The day after my check out the hotel charged me without my consent for parking, WiFi and two bottles of water. It may be a nice hotel but the this experience simply makes me look elsewhere if I ever visit this area. And whoever is going to reply to this, please create something more personalized, don’t just copy and paste the typical answers that I read on every other review.

Took myself to a ski outing for my 60th birthday in December 2020 and stayed for 3 nights at the Eldorado Hotel & Spa. Obviously with the whole COVID-19 protocol I was a little nervous about what the stay would be like. Elizabeth and Roosevelt at the front desk were on top of everything, incredibly welcoming and accommodating for all our needs and requests! In fact, I carried two farolitos bulbs down to Elizabeth letting her know they were out on our balcony. The next day they were all lit up and ready for us to enjoy the great Jupiter/Saturn conjunction. Roosevelt upgraded my room before we even arrived so we had a beautiful balcony view! I only saw two other guest parties in the hotel the entire time we were there. Although the restaurants and bar were closed, Elizabeth and Roosevelt were quick and spot on to offer ideas for where to find open dining options. The room was immaculate! In the case of this one, they had creatively removed a wall between two smaller rooms in order to create a larger, very comfortable room with a full shower bathroom, as well as a smaller sink and toilet bathroom. What a great idea. Daily cleanings during COVID-19 were optional, and Roosevelt made sure every day when we left, that the cleaning staff was alerted the room was ready to be cleaned. Thanks to the entire staff, seen and unseen, for making my COVID-influenced 60th birthday a delightful and memorable experience!