Stayed 2 nights for a meeting. Room was spacious but DARK, especially since 1 light bulb burned out and another blinking on/off. Called maintenance but nobody came. Bed was comfortable but the pillows flattened so much had to sleep on 3 of them. The lunches they served for the meeting were quite average (best part was dessert). Did not eat at the hotel restaurant or use the pool/spa. If you fly into the tiny Santa Fe municipal airport (SAF), be aware that there is NO public transportation or taxis. You will need to catch a ride via Uber or Lyft.
Location is wonderful & nice amenities. We enjoyed our dinner at the restaurant, which was convenient & good. Parking wasn’t great. No spots available under hotel so we parked on streets.We were on a road bike trip with lots of stuff & a little nerve racking if car was broken into. Had to haul loads of gear up to room. Staff was accommodating. Would go back.
Barbara @ the Daakya shop inside the Eldorado was amazing! She was kind, helpful, and made our quick trip into look at jewelry and shirts an experience to remember. She was attentive to our needs, went above and beyond to find exactly what we needed (and then what we wanted!) She was fabulous!
The ElDorado is nothing special given the price point. The location is great being right at the start of downtown Santa Fe however, there are other hotels in the downtown square that are more lively. There is nothing unique or special about this hotel. The service was great in all areas except the pool but for me the atmosphere was dull and sad. In the evenings, my daughter and I went to other hotels for drinks and live music. This hotel allows dogs so with that said, our room had a large pea stain in front of the bed. The pool is nice but the pool service is lacking. We wanted cocktails but there was no one serving drinks even though the bar appeared to be open.
It was a great relief to stay in a clean hotel with a nice bed. The customer service from the front desk and valet were good. The air conditioning in my room was broken, which was annoying, given the price of the room. Watch for additional charges after your stay--I was charged $25, and I don't know why. I did buy a bottle of water upon checking in, but surely that couldn't be so expensive.
Pros: nice gym, kind staff, great housecleaning. Unfortunately the negatives outweigh the positives for me at this hotel. I specifically chose a king poolside because it sounded worth the steep price to be right by a beautiful pool and hot tub. Imagine my shock when I arrived and walked out on our patio to find a pool the size of a kiddie pool Jampacked with kids and their families, including a kid in the pool with an actual whole pizza! Add to that, there is an adjoining bar with college age staff vaping and blasting club music on the speakers. Our room was less than peaceful with that blaring music that goes on until 8 pm! The pool is open until 10 so I thought maybe I’d get a reprieve from all the kids, but no right up until it closed tons of splashing and screaming children. This place is in no way a romantic or peaceful place for couples. In fact, I just took some aspirin to get through tonight. Recommendation to management: make 7 to 10 PM adults only.…
I spend two nights there in June of 2022. On the upside the staff was consistently helpful and friendly. Beyond that there are far better options in Santa Fe. The El Dorado needs significant work. I'm baffled as to how they earned a Triple AAA Four Diamond Award in 2021. Carpets in the hallway are spotted, stained and torn. The walls in the lobby by the elevators are filthy. The overhead light fixtures in the lobby have significant amounts of dirt and trash in them. Simply look up...it is there. The shower door in our room didn't close completely. The AC at best works on an inconsistent basis. Again, the people are helpful. Ownership needs to invest in a cleaning and update. In the interim, La Posada on the Plaza is probably a better choice.
We spent a three day weekend at the Eldorado and stayed in one of their larger suites and had quite the enjoyable stay. We were on the fourth floor with a corner one bedroom suite which felt more like a small apartment! The nicely sized patio looked out over the pool area and was a great area to sit out at and relax, eat or read. The pool itself has a great friendly atmosphere and the GM was even walking around at the pool checking in on folks to see how they were doing. The Eldorado also has unlimited free waters and these were most helpful after a run, while sitting out at the pool or otherwise exploring Santa Fe from the Eldorado’s central location, which was a five minute or less walk from the heart of Santa Fe’s Plaza, but far enough away so you never felt like you were in a busy area. The rooms may be a little dated, but we were OK with it and loved the charm! Shout out to Roosevelt at the front desk who checked us in and made sure we had everything we needed and also to Josh and Lucas in the Valet Garage who both took extra good care of us as we were frequently taking the car or if not taking it, retrieving items from it!…
Really enjoyed our 6 night stay at the El Dorado. The room was very good size and we had a balcony facing the mountains. The pool area was great with very comfortable lounge beds. The hotel was quiet at night which we always appreciate. We were able to easily walk to the Santa Fe Plaza and all the museums and numerous restaurants. The valet service was convenient and quick. I got several ideas from watching the Heritage Hotel Channel on the tv. The staff was very pleasant and we spoke to the General Manager a few times in the lobby. He suggested Tia Sophia's restaurant where we had 2 good breakfasts. We enjoyed live music in the lobby a few nights. We really enjoyed our visit to Santa Fe and are so glad we chose this hotel.
Great location for access to the Convention Center. The staff was friendlier than hotels closer to the plaza and the rooms were cleaner. The restaurant was good with good service. Even the valet guy was nicer.