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    Eldorado Hotel & Spa

    1,683 reviews
    #26 of 62 Hotels in Santa Fe
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    309 W San Francisco St, Santa Fe, NM 87501-2115
    +1 844-664-6365
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    Guests1 room, 2 adults, 0 children
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    Certificate of Excellence

    About

    4.0
    Very good
    1,683 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking.
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    Room & Suite (187)187
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    Property amenities
    Paid private parking on-site
    Free High Speed Internet (WiFi)
    Pool
    Fitness Center with Gym / Workout Room
    Bar / lounge
    Evening entertainment
    Pets Allowed ( Dog / Pet Friendly )
    Business Center with Internet Access
    Parking garage
    Parking
    Free internet
    Wifi
    Public wifi
    Internet
    Hot tub
    Sauna
    Rooftop pool
    Outdoor pool
    Heated pool
    Restaurant
    Breakfast available
    Snack bar
    Vending machine
    Conference facilities
    Banquet room
    Meeting rooms
    Fax / photocopying
    Spa
    Facial treatments
    Massage
    Salon
    Rooftop terrace
    Baggage storage
    Concierge
    Newspaper
    Non-smoking hotel
    ATM on site
    24-hour front desk
    Dry cleaning
    Laundry service
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    Room features
    Non-smoking rooms
    Suites
    Air conditioning
    Housekeeping
    Private balcony
    Room service
    Refrigerator
    Flatscreen TV
    Safe
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    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Business
    Centrally Located
    Languages Spoken
    English, Spanish
    Hotel links
    Visit hotel website
    Offers & Announcements:Before The Holidays
    Hotel deals
    1,683Reviews18Q+A100Room tips

    Reviews

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    Traveler rating
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    Popular mentions
    Nice hotel
    Our stay at eldorado was one night and the hotel was clean and staff was great. Erick from room service was especially awesome! He was prompt in bringing our food and polite. The chicken sandwich was delicious and my husband loved the enchiladas!
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    Date of stay: September 2019Trip type: Traveled as a couple
    Hotel's Favorite
    Great value, excellent service!
    This hotel was quite lovely and clean. Upon arrival, we walked through the hotel lobby and restaurant and really enjoyed how modern and neatly arranged everything was. The room was quiet and the bed extremely comfortable. We enjoyed the hot tub even though it was snowing. The best part of our stay was the customer service. The staff is friendly and on top of every detail. Louis, our valet, was especially helpful - we were in the middle of moving, so had a Uhaul truck with us which couldn't fit in the El Dorado lot. He was running back and forth between the valet station and the Starbucks next door to ensure we had a spot for the Uhaul, all while it was snowing. To top it all off, I forgot something in the car later that night and had to come down and request him to bring it back up - he did all of this with a smile on his face and was more than helpful. You guys hired top notch staff...keep up the good work!…
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    Date of stay: November 2018
    Rooms
    Cleanliness
    Service
    Trip type: Traveled as a couple
    Beautiful Property & Wonderful Staff
    We loved the hotel lobby, lounge, and ambiance. Breakfast was absolutely fantastic and the service was amazing. Esther & Christine at the front desk were so incredibly helpful and an absolute delight! Thank you for the great stay and for making it special for my mom's 70th birthday getaway!…
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    Date of stay: August 2019
    Value
    Location
    Service
    Response from Kelsey H, Social Media Coordinator at Eldorado Hotel & Spa
    Responded 3 days ago
    Thank you so much for your kind review and support! We are delighted to be a part of the celebrations and we loved caring for you and your family! We hope you will return again in the future!
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    Mother Daughter Getaway
    The accomadations were very comfortable and enjoyable. Actually, the best customer service in ever department I've ever experienced. Beautiful views of the city. Quick walk to restaurants and shopping.
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    Date of stay: September 2019Trip type: Traveled with family
    Response from Kelsey H, Social Media Coordinator at Eldorado Hotel & Spa
    Responded 5 days ago
    Thank you so much for the kind words and amazing compliments! We love to hear that we have provided you with the best customer service you have ever experienced! This is what we strive for! We are so happy you enjoyed your accommodations and the convenience of our location as well! We hope to care for you again soon!
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    It could be very nice, but missed on a few items.
    It is a very nice-looking hotel, but a few things made our visit less than acceptable. Check in was backed up and we waited in line for well over half an hour. Seemed like mass confusion at the check in desk. The room was generally nice as was the bed. Unfortunately, the air conditioner was so loud I could not sleep. So, I turned it off, but the room refrigerator would run about every half hour or so and it was so loud that again it made sleeping impossible. If a hotel room is so loud that I cannot sleep I find that completely unacceptable. I did mention this to the front desk person who simply said, "thank you for letting me know". I would have expected a better response.…
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    Date of stay: September 2019
    Value
    Cleanliness
    Service
    Response from Kelsey H, Social Media Coordinator at Eldorado Hotel & Spa
    Responded 1 week ago
    We appreciate the feedback about your experience. We apologize that you did not have the most comfortable nights rest and that the noise from your AC and refrigerator made it difficult for you to sleep. We will share this insight with our maintenance team to see if they can do some work to help with the noise. Thank you for bringing this to our attention and we will work on improving for the future!
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    PRICE RANGE
    $206 - $447 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    eldorado hotel and spa, eldorado hotel santa fe, eldorado santa fe
    LOCATION
    United StatesNew MexicoSanta FeDowntown
    NUMBER OF ROOMS
    219
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