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Eldorado Hotel & Spa

309 W San Francisco St, Santa Fe, NM 87501-2115
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360
Panoramas (13)
Room & Suite (227)

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About

#18 of 63 hotels in Santa Fe
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
See what other travelers are saying
  • Lesa D
    Tulsa, Oklahoma4 contributions
    Great stay!
    My mother and I recently spent two nights at the Eldorado and couldn't have been more pleased. Though the hotel is older, it was impeccably clean, the room was large, and the bedding and beds were extremely comfortable. Their customer service was also outstanding. They always addressed us by our names, offered coffee or cold water to take with us at the front desk, and just bent over backwards to make our stay nice. I realize that due to the pandemic they were not busy and were thrilled to have guests, so I hope this standard of care is consistent. Ease of getting to the property and the parking garage could not have been easier. Located two blocks south of the plaza, it was a great location for the price. My 82-year-old mother had no trouble walking to the plaza and surrounding shopping. The rooftop bar by the pool is lovely with comfortable chairs, fire pit, and a happy hour! We will definitely stay here our next trip. I felt it was by far the best deal at a modest price after checking many other hotels close to the plaza.
    Thank you for your support and kind words, Lesa! We are delighted that we could provide you and your mother with such an enjoyable experience. We hope you will come back soon and let us earn that final star from you!
    Written September 10, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: August 2020
    Written August 15, 2020
  • Antonin
    New York City, New York15 contributions
    Disappointed
    Hotel was nice, room was clean, front desk was friendly except the big guy who completely ignored us (3 people) while the receptionist was on the phone, he just walked around but no help. We booked a room with a fireplace and when we asked if someone can come and lit the fireplace the answer was no due to a bad weather outside. I believe this location have a strong wind often so why even bother to build a fireplace and unable to use it. There was a problem with the plumbing in our bathroom, we reported it but it was not fixed before our check out so no morning shower. And don’t believe that the parking and WiFi is free. That’s what the big guy told us. The day after my check out the hotel charged me without my consent for parking, WiFi and two bottles of water. It may be a nice hotel but the this experience simply makes me look elsewhere if I ever visit this area. And whoever is going to reply to this, please create something more personalized, don’t just copy and paste the typical answers that I read on every other review.
    Thank you for your review. We sincerely apologize that your stay did not meet your expectations. We do appreciate your feedback! We will work with our team to ensure all guests are well taken care of and that all necessary repairs are handled. We do hope you will consider giving us another chance to impress you in the future.
    Written February 23, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2021
    Traveled with friends
    Written February 22, 2021
  • craiglkendall
    Placitas, New Mexico8 contributions
    Incredible Staff
    Took myself to a ski outing for my 60th birthday in December 2020 and stayed for 3 nights at the Eldorado Hotel & Spa. Obviously with the whole COVID-19 protocol I was a little nervous about what the stay would be like. Elizabeth and Roosevelt at the front desk were on top of everything, incredibly welcoming and accommodating for all our needs and requests! In fact, I carried two farolitos bulbs down to Elizabeth letting her know they were out on our balcony. The next day they were all lit up and ready for us to enjoy the great Jupiter/Saturn conjunction. Roosevelt upgraded my room before we even arrived so we had a beautiful balcony view! I only saw two other guest parties in the hotel the entire time we were there. Although the restaurants and bar were closed, Elizabeth and Roosevelt were quick and spot on to offer ideas for where to find open dining options. The room was immaculate! In the case of this one, they had creatively removed a wall between two smaller rooms in order to create a larger, very comfortable room with a full shower bathroom, as well as a smaller sink and toilet bathroom. What a great idea. Daily cleanings during COVID-19 were optional, and Roosevelt made sure every day when we left, that the cleaning staff was alerted the room was ready to be cleaned. Thanks to the entire staff, seen and unseen, for making my COVID-influenced 60th birthday a delightful and memorable experience!
    Thank you so much for your kind words and the details about the care you received from our staff! We are ecstatic that you enjoyed a great customer experience and we hope you will return again soon!
    Written January 4, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: December 2020
    Written January 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JIm R wrote a review Sep 23
2 contributions
Carpet frayed and worn, soap dish falling off shower wall, broken bedside lamp; outside patio (5th floor) not private, shared with two other rooms; elevators that go where they want to go and stranded two people between floors while we were there...for $495/night. All this in a hotel that has a high enough opinion of itself that it offers massages at its spa for as much as $295/session
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Pick a different hotel. There are lots of choices near the Santa Fe Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 6 days ago
We are very sorry to hear that your experience with us was not the best. We apologize for the issues you encountered during your stay and the inconvenience it caused for you. We appreciate you bringing these concerns to our attention and we will work with our team to improve. We would love another shot to impress you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tiffany H wrote a review Sep 10
1 contribution
Amazing staff and incredible customer service! We planned on staying one night, but we ended up staying three. The front desk staff helped us find available rooms for our additional nights, and Paul M. was great— so personable and helpful when it came to moving our stuff around or sharing information about Eldorado and Santa Fe. My husband and I live in Nambé but we love our staycations at Eldorado, and my cousin, who lives in Florida, can’t wait to come back. Thanks again for an wonderful experience!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 2 weeks ago
Thank you so much for this kind review! We are thrilled to hear that you enjoyed your stay with us and we truly cherish your support. We look forward to caring for you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JanetSMcEwen wrote a review Sep 6
Albuquerque, New Mexico32 contributions30 helpful votes
We love the El Dorado! The El Dorado is the place that we stay when we are in Santa Fe. It’s location is superb, the valet parking is included in the room fee and is underground and safe. The staff is really nice and friendly, we love the restaurant, especially at breakfast. The rooms are always clean and comfortable.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: The parking is the best. It is so close to the plaza, so you just park with valet parking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 2 weeks ago
We appreciate your kind review, Janet! We are ecstatic to hear that you enjoyed your visit with us and we truly value your support. We hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bill s S wrote a review Aug 2023
Lafayette, La.3 contributions
Very Professional, Attention to Detail and Customer Needs. Food Great tasting. Food served well cooked, great tasting, Coffee was very good. Restaurant had very relaxing music while dining. We had returned to the Eldorado Hotel after our Honey Moon here 23 years ago. My wife and I highly recommend Agave Restaurant and Lounge, and would like to give special thanks to our Waiter Borris
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 3 weeks ago
We are elated to hear that you enjoyed many aspects of your stay with us! Thank you so much for your kind words and continued support. We hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luis C wrote a review Aug 2023
1 contribution
Perfect location, clean rooms, amazing pool! It was my wife’s birthday and Ismael Meraz made sure our stay was enjoyable and suggested some great places to see and eat for her birthday dinner! Anything we needed we just text the number that was provided to us and within minutes we got a response! This is for sure going to be my preferred hotel to stay anytime I got to Santa Fe! Thank you!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 4 weeks ago
Thank you so much for this incredibly kind review! We are thrilled that you enjoyed your visit with us and your support is greatly appreciated. We look forward to caring for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
V1494AOtt wrote a review Aug 2023
Janesville, Wisconsin16 contributions2 helpful votes
Cleaning staff were great! The rooftop pool area is really amazing. The food at the hotel is great but they do not serve breakfast or lunch. However, there are several amazing restaurants within a couple of blocks. Hotel is located in the heart of the tourist district with a very old town feel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 4 weeks ago
We are ecstatic that you enjoyed your stay with us! Thank you so much for this glowing review. We cherish your support and we hope you can return soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John S wrote a review Aug 2023
Arlington Heights, Illinois1 contribution
Best customer service, by far. Staff friendly and more than willing to help. Extremely polite. Very quiet hotel. Carpets in room and hallway need cleaning or replacement. Car valets are very helpful and courteous. Restaurant had good, not great, food. If we return to Santa Fe, we would definitely stay at the Eldorado.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Aug 24, 2023
We are so happy to hear that you enjoyed our hotel and staff! Thank you so much for your kind words and honest feedback. We cherish your support and we look forward to caring for you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roam66914666846 wrote a review Aug 2023
1 contribution
When we arrived, Paul the valet was very welcoming. He was cordial, efficient and very helpful. The same holds true when we were leaving. He thanked us for choosing Eldorado. Your Bellman, JJ, was also very efficient and welcoming. He also thanked us for staying there. Your front desk employee, Brenna was friendly and very accommodating. Basically, your staff made us feel special and welcomed. We do ĥave one complaint, that is the Agave is not open for lunch, and the carpet could use some updating. Overall, our stay was wonderful.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Plan to stay at least a couple weeks. There's so much to see downtown on the Plaza. Make sure to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Aug 24, 2023
Thank you for taking the time to share about your experience with us. We are thrilled to hear that you enjoyed our staff during your stay and we value your honest feedback on how we can improve. We hope to care for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shauna R wrote a review Aug 2023
1 contribution
The suburb care with which we were treated from the moment I called in to see if there was one room we needed in an emergency situation made me feel a level of confidence and loyalty to this hotel and staff members I have not had previously at any other hotel. Most especially Ismael Meraz, the Director of Guest Experience extended such personal and compassionate customer care to my husband and myself. His lofty standards of personal excellence were exemplary. He went above and beyond to assist us in securing a room at the very last minute during the Santa Fe Market weekend, and continually made us feel cared about and watched over as our stay unfolded. He is an exceptional human being with impeccable grace. The food was excellent in the Agave Restaurant, reasonably priced with generous portion sizes. The room we were given was immaculate, cooled to perfection with a quiet air conditioning system, and had the best bed with extremely comfortable pillows, sheets and quilt. This experience exceeded any exceptions we might have had. Ismael was the absolute best part of our stay. We had our ten year old dog with us, who was welcomed affectionately by the Assistant General Manger, Brenna Bella. There was a convenient area across the street from the hotel where we could potty our dog. We had our own bags to clean up afterward. We were made to feel very special, and cared for from start to finish. Vernon the Parking and Valet Attendant was lovely. Even at 9:00 at night, he was cheerful, helpful and couldn't do enough for us to make sure we had all the help we needed transferring our luggage to the luggage trolly he provided. When we checked out, JJ DiJanni, the Valet and Bell Supervisor came to our room, and with great care assisted us in transferring all our belongings onto the luggage trolly, and escorted us downstairs to our car in the garage, helping us pack everything in the car again. We were so grateful for all the kindness we received that we contacted the General Manager of the hotel, Randy Vasquez via email to express our appreciation, within minutes of sending the communication to him, he was so gracious to respond acknowledging our message. The standards of excellence that are set and maintained at The Eldorado Hotel and Spa are second to none. Our stay was not long enough to enjoy the Spa, but I have no doubt it offers the same exceptional care to guests enjoying services offered there. We will only stay at the Eldorado the next time we are in Santa Fe, NM, and intend to explore the other properties in the hotel collection when we travel next at other locations. You will have a beautiful experience at this hotel. The entire staff is dedicated to offering the height of guest satisfaction and comfort. Spectacular!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Perfect location just three short blocks to the Plaza in Santa Fe. Exceptional guest care,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Aug 24, 2023
Thank you so much for this glowing review! We are elated to hear that you enjoyed such a wonderful experience with us and your support truly means the world! We value your kind words about our team members and hotel and we look forward to caring for you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
susanH4531UQ wrote a review Aug 2023
Los Ranchos de Albuquerque, New Mexico6 contributions2 helpful votes
Everyone was very pleasant and things went well. The location is superb. I stay there often and am always pleased. Agave is a great choice for dinner if you are going to the Lensic Theater. Nice spa to take a relaxing time between seeing and doing all that Santa Fe has to offer.
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Aug 24, 2023
We are ecstatic to hear that you are always pleased with your visits with us! Thank you so much for this kind review and your continued support. It means the world to us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$245 - $462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorado hotel and spa, eldorado hotel santa fe, eldorado santa fe
LOCATION
United StatesNew MexicoSanta FeDowntown
NUMBER OF ROOMS
219
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ELDORADO HOTEL & SPA - Updated 2023 Prices & Reviews (Santa Fe, NM)

Frequently Asked Questions about Eldorado Hotel & Spa
Which popular attractions are close to Eldorado Hotel & Spa?
Nearby attractions include Keshi (0.2 miles), New Mexico History Museum (0.2 miles), and Santa Fe Plaza (0.3 miles).
What are some of the property amenities at Eldorado Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Eldorado Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eldorado Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eldorado Hotel & Spa?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Eldorado Hotel & Spa?
Conveniently located restaurants include Sassella, Sazón, and El Callejon Taqueria and Grill.
Are there opportunities to exercise at Eldorado Hotel & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Eldorado Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Santa Fe.
Are any cleaning services offered at Eldorado Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eldorado Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eldorado Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.