Eldorado Hotel & Spa
309 W San Francisco St, Santa Fe, NM 87501-2115
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What you can expect during your stay
- Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 63 hotels in Santa Fe
Location
4.7
Cleanliness
4.5
Service
4.3
Value
3.9
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
118Restaurantswithin 0.3 miles
158Attractionswithin 0.3 miles
Contact
309 W San Francisco St, Santa Fe, NM 87501-2115
Getting there
Rental CarsSee rental cars from $43/day
1854Reviews22Q+A100Room tips
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Stayed 2 nights for a meeting. Room was spacious but DARK, especially since 1 light bulb burned out and another blinking on/off. Called maintenance but nobody came. Bed was comfortable but the pillows flattened so much had to sleep on 3 of them. The lunches they served for the meeting were quite average (best part was dessert). Did not eat at the hotel restaurant or use the pool/spa. If you fly into the tiny Santa Fe municipal airport (SAF), be aware that there is NO public transportation or taxis. You will need to catch a ride via Uber or Lyft.
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Date of stay: August 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 5 days ago
Thank you for taking the time to leave us a review. We are sorry to hear that we missed the mark on some aspects of your stay, but we truly value your honest feedback as this will help us to become our very best. We will share your concerns with our team and we are committed to improving.
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Location is wonderful & nice amenities. We enjoyed our dinner at the restaurant, which was convenient & good. Parking wasn’t great. No spots available under hotel so we parked on streets.We were on a road bike trip with lots of stuff & a little nerve racking if car was broken into. Had to haul loads of gear up to room. Staff was accommodating. Would go back.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 2 weeks ago
We are so glad that you enjoyed our location,staff, amenities, and restaurant during your stay with us! We are sorry to hear that that the parking situation was not ideal for you, but we value your honest feedback and we look forward to caring for you again in the future.
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Barbara @ the Daakya shop inside the Eldorado was amazing! She was kind, helpful, and made our quick trip into look at jewelry and shirts an experience to remember. She was attentive to our needs, went above and beyond to find exactly what we needed (and then what we wanted!) She was fabulous!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 3 weeks ago
We are ecstatic to hear that our staff was so helpful and memorable! Thank you for taking the time to leave us this kind review. We cherish your support and we hope to care for you again in the future.
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The ElDorado is nothing special given the price point. The location is great being right at the start of downtown Santa Fe however, there are other hotels in the downtown square that are more lively. There is nothing unique or special about this hotel. The service was great in all areas except the pool but for me the atmosphere was dull and sad. In the evenings, my daughter and I went to other hotels for drinks and live music. This hotel allows dogs so with that said, our room had a large pea stain in front of the bed. The pool is nice but the pool service is lacking. We wanted cocktails but there was no one serving drinks even though the bar appeared to be open.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 4 weeks ago
Thank you for taking the time to share with us about your experience. We are very sorry to hear that we missed the mark on some aspects of your stay, but we truly appreciate your honest feedback as this will help us to provide a better experience for our guests moving forward. We will share your concerns with our team as we are committed to improving. We would love another shot to impress you in the future.
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It was a great relief to stay in a clean hotel with a nice bed. The customer service from the front desk and valet were good. The air conditioning in my room was broken, which was annoying, given the price of the room. Watch for additional charges after your stay--I was charged $25, and I don't know why. I did buy a bottle of water upon checking in, but surely that couldn't be so expensive.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 4 weeks ago
We are delighted to hear that you enjoyed our bed, customer service, and clean hotel! We sincerely apologize for the issues with the air conditioner and we will ensure that this is addressed by our maintenance staff. In regards to your bill, we do charge an amenity fee for all guests which allows us to provide many amenities to enjoy during your stay including Wifi, valet, our heated pool and more. We are sorry that this was not better explained, but we appreciate your feedback and we will work with our staff to improve our communication.
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Pros: nice gym, kind staff, great housecleaning. Unfortunately the negatives outweigh the positives for me at this hotel. I specifically chose a king poolside because it sounded worth the steep price to be right by a beautiful pool and hot tub. Imagine my shock when I arrived and walked out on our patio to find a pool the size of a kiddie pool Jampacked with kids and their families, including a kid in the pool with an actual whole pizza! Add to that, there is an adjoining bar with college age staff vaping and blasting club music on the speakers. Our room was less than peaceful with that blaring music that goes on until 8 pm! The pool is open until 10 so I thought maybe I’d get a reprieve from all the kids, but no right up until it closed tons of splashing and screaming children. This place is in no way a romantic or peaceful place for couples. In fact, I just took some aspirin to get through tonight. Recommendation to management: make 7 to 10 PM adults only.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded 4 weeks ago
Thank you for all of the great feedback about your experience! We appreciate you going into such detail and highlighting what you felt to be our strengths and weaknesses. We are glad to hear that you enjoyed our gym, staff, and housekeeping, but we apologize for the disturbance you experienced with us. We never desire for a guest to be disturbed by another guest and we make every effort to provide the best care that we can for all reservations. We will work with our team to see how we can better handle situations such as this moving forward as we are committed to improving. We again are very sorry for your experience but we hope you can give us another chance to make it up to you in the future.
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I spend two nights there in June of 2022. On the upside the staff was consistently helpful and friendly. Beyond that there are far better options in Santa Fe. The El Dorado needs significant work. I'm baffled as to how they earned a Triple AAA Four Diamond Award in 2021. Carpets in the hallway are spotted, stained and torn. The walls in the lobby by the elevators are filthy. The overhead light fixtures in the lobby have significant amounts of dirt and trash in them. Simply look up...it is there. The shower door in our room didn't close completely. The AC at best works on an inconsistent basis. Again, the people are helpful. Ownership needs to invest in a cleaning and update. In the interim, La Posada on the Plaza is probably a better choice.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Go Elsewhere....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Jun 27, 2022
Thank you for taking the time to leave us this review. We are delighted that our staff was helpful and friendly, but we apologize that we missed the mark on areas of your stay. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our housekeeping and maintenance teams to improve and we hope you will give us another shot to impress you in the future!
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We spent a three day weekend at the Eldorado and stayed in one of their larger suites and had quite the enjoyable stay. We were on the fourth floor with a corner one bedroom suite which felt more like a small apartment! The nicely sized patio looked out over the pool area and was a great area to sit out at and relax, eat or read. The pool itself has a great friendly atmosphere and the GM was even walking around at the pool checking in on folks to see how they were doing. The Eldorado also has unlimited free waters and these were most helpful after a run, while sitting out at the pool or otherwise exploring Santa Fe from the Eldorado’s central location, which was a five minute or less walk from the heart of Santa Fe’s Plaza, but far enough away so you never felt like you were in a busy area. The rooms may be a little dated, but we were OK with it and loved the charm! Shout out to Roosevelt at the front desk who checked us in and made sure we had everything we needed and also to Josh and Lucas in the Valet Garage who both took extra good care of us as we were frequently taking the car or if not taking it, retrieving items from it!…
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Choose an upper level room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Jun 11, 2022
Thank you so much for taking the time to share with us about your stay. We truly cherish your kindness and support. We are elated to hear that you enjoyed your visit with us and that our staff took such great care of you. Your support is greatly appreciated and we would love to care for you again in the future.
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Really enjoyed our 6 night stay at the El Dorado. The room was very good size and we had a balcony facing the mountains. The pool area was great with very comfortable lounge beds. The hotel was quiet at night which we always appreciate. We were able to easily walk to the Santa Fe Plaza and all the museums and numerous restaurants. The valet service was convenient and quick. I got several ideas from watching the Heritage Hotel Channel on the tv. The staff was very pleasant and we spoke to the General Manager a few times in the lobby. He suggested Tia Sophia's restaurant where we had 2 good breakfasts. We enjoyed live music in the lobby a few nights. We really enjoyed our visit to Santa Fe and are so glad we chose this hotel.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded Jun 1, 2022
We are elated to hear that you had a wonderful experience with us! Thank you so much for your kind words about our hotel and staff. Your support means the world to us and we would love to care for you again in the future.
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Great location for access to the Convention Center. The staff was friendlier than hotels closer to the plaza and the rooms were cleaner. The restaurant was good with good service. Even the valet guy was nicer.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kelsey Harney, Other at Eldorado Hotel & Spa
Responded May 25, 2022
Thank you so much for your kind review, Elizabeth! We are thrilled that you enjoyed your experience with us and we truly cherish your support! We hope to care for you again soon.
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PRICE RANGE
$240 - $376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorado hotel and spa, eldorado hotel santa fe, eldorado santa fe
LOCATION
United StatesNew MexicoSanta FeDowntown
NUMBER OF ROOMS
219
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Claim Your Listing Frequently Asked Questions about Eldorado Hotel & Spa
Which popular attractions are close to Eldorado Hotel & Spa?
Nearby attractions include Keshi (0.2 miles), New Mexico History Museum (0.2 miles), and Georgia O'Keeffe Museum (0.09 miles).
What are some of the property amenities at Eldorado Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Eldorado Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eldorado Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eldorado Hotel & Spa?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Eldorado Hotel & Spa?
Conveniently located restaurants include Sazón, Sassella, and El Callejon Taqueria and Grill.
Are there opportunities to exercise at Eldorado Hotel & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Eldorado Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Santa Fe.
Are any cleaning services offered at Eldorado Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eldorado Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eldorado Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.