From check in until check out, I was happy with my stay. I was greeted promptly upon arriving in the lobby and recognized as an Elite Member. Check in was super smooth and I was off to my room. My room was clean and comfortable. The bed was fantastic. Internet service was great. Breakfast was fine. The property was quiet. Check out was just as smooth as check in. I will definitely stay here again.
The bed in our room was remarkably comfortable. The only downside, very minor, was lack of water pressure in the lavatory sink. Shower was great; the room was immaculate, and all the staff we encountered were pleasant and professional. Even though we were on the ground floor (by request) the room was quiet and comfortable. Was there as a an official at a horse show at Hipico west of town, and the nearness to the facility was a real plus.
Stayed here for a week while visiting Santa Fe and surrounding area. Hotel was clean and pleasant. Our room did show some water damage in ceiling that should be repaired. Breakfast was good except for the scrambled eggs (powdered?). Pool and hot tub are nice. Would certainly stay here again if in the area.
The Hotel was located about 10 minutes from the Tourist areas of Central Santa Fe. Check in was easy and the parking lot was well lit and close to multiple doors. The room, one King, was good size with a comfortable bed, chair, and TV. Located on the 2nd floor you can either use the elevator of stairs to get to room. Breakfast was ok and adequate for my needs with cereals, oatmeal, eggs and sausage, yogurt etc. An affordable stay.
If you appreciate interior design then this is the place for you! Additionally the staff and rooms will more than meet your expectations! The very nicest room we have ever encountered at BW and the most helpful staff team!
We stayed here for the first two nights of our Santa Fe trip (we were there to attend a wedding and had to change hotels). Although on a very busy street, we had a room on the side with no traffic noise at all. Getting back-and-forth to "downtown" Santa Fe was easy. Tons of restaurants on Cerrillos Road. We were in a decent-sized two-queen room. The bathroom was small with very little counterspace around the sink for toiletries. The shower was very good. Breakfast was very diverse, with 4 hot dishes, which pretty much changed every day. There is a small indoor swimming pool. The biggest plus? A card listing all the TV stations (hardly ever see this anymore).
Terrible odor in room Internet never worked even from reception. Breakfast was horrible. Potatoes not fully cooked & barely warm! Eggs watery not fully cookedVery expensive ~ don't stay here... Extremely expensive other BW across country were half the price & much nicer!
We booked here specifically as we are on a long road trip and needed the guest laundry, which was mentioned on the website. We asked if there was another laundry and were told no. It's an important feature for some guests and should have been fixed same day. The Hotel was very full. There was a stain on the white bedspread and I wondered if they are laundered between each guest. The cleaner got nosy and knocked on our door when the do not disturb sign was on the door and kept trying to look past me to see into the room, We found a short and curly silver hair on the sofa, not ours. It was OK, bed was comfortable but the air con was very noisy.
The room was spacious and clean. Staff was friendly and helpful. Standard amenities you would expect to find in a hotel - tv, mini fridge, hair dryer, coffee maker, what have you. Breakfast was good, and the dining room was open until 10AM - nice if you like to sleep in, but, still grab a bite before checking out. My only knock on this place is the general location. I walked down a few blocks to a shopping center to get dinner. I wouldn't recommend doing this. It was a little sketchy. It didn't seem to spill over onto the BW property, and certainly not the fault of BW. But, if you like to do a walkabout when you stay, be careful.
Really enjoyed the night that we stayed at this location. Rooms were compact, but, very clean. Everything was in good working order, and the staff was very friendly and helpful during our visit. Breakfast has a great selection of options.