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Holiday Inn Express

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245 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Richmond, Texas
Reviewed April 6, 2015

This is an old facility that has been remodeled and somewhat updated. We knew it wasn’t a newer Inn, so we were not surprised at the small bathroom and outside-the-bath dressing area. For the most part everything was fine, although some of the lampshades were frayed. The main complaint is that the “suites” are all on the front so there...

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Helpful?
Thank Dixie M
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dixie M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the room amenities and the noise during your stay. We will address these concerns. I assure you...

Atlanta
Reviewed March 30, 2015

Not a big fan of this place - in need of serious upgrades, TLC from the owners. It is very basic and even the area is a little sketch so I can't even talk about the proximity to great shopping, restaurants, etc .Not what I would expect from a charming town like Santa Fe - very basic.

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Helpful?
Thank travelbug73
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear travelbug73, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs....

Goodyear, Arizona
Reviewed March 30, 2015

We stayed here last night after booking a room on Hotwire. We were happy with the rate which seemed to be about $20 less than the guy that walked in behind us with a reservation. The room was very clean, with a bigger flat screen tv and free internet. Breakfast was pretty good and they had great coffee. We would...

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Helpful?
Thank Rick H
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Rick H, Thank you for taking the time to write your review following your recent stay. It is always motivating on our end to receive commendable feedback from our valued guests like you. We are delighted your experience makes you want to come back again and we look forward to your next visit. Sincerely, Connie D Case Manager IHGCare

Reviewed March 29, 2015

Long road from highway 25, Cerillos is a main road with lots of stop lights. Small lobby - front desk staff was excellent. Pool closed, 80 degrees upon arrival, workout room small and unclean. Old, loud rectangle wall air control. Toilet paper hard to reach. Small bathroom. Bed Ok - stay here if you just want a place to sleep.

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Helpful?
Thank Dayna K
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dayna K, Thank you for your feedback. We appreciate your kind words regarding our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is regrettable you did not enjoy your time in the hotel due to the conditions of the pool and work out...

Minneapolis, Minnesota
Reviewed March 28, 2015

Compared to many/most of the Holiday Inn Express hotels (or other IHG hotels) I have stayed in around the country this was older, not as clean and the exercise room was so cramped I could hardly find a spot to stretch. Looking to make a cup of tea proved to be a challenge in the evening. Unlike some other hotels,...

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Helpful?
1Thank Terry H
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Terry H, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that you were let down by the room amenities and size of exercise room. Please...

Weston super Mare, United Kingdom
Reviewed March 28, 2015

Booked two nights, both were reward nights. Allocated room 310 at the rear of the hotel as there is a busy main road at the front and I asked for a quiet room. The room was large with a queen(?) size bed, large LCD TV, a comfortable easy chair, laptop table with computer style chair. I was impressed by the...

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2Thank GasFromSomerset
Reviewed March 23, 2015 via mobile

We booked this hotel with credit card points so I wasn't sure what to expect. We did get a room with a king bed, which I had asked for, so that was nice. We were placed on the first floor right by the exterior door. We didn't bother to be asked to move, but I did hear that a lot....

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1Thank Heather L
Stillwater, Oklahoma
Reviewed March 22, 2015

The staff were very kind and courteous during check-in and check-out. The room was kept clean for the two night stay and breakfast was very good. The bed was very comfortable and the bathrooms were modern. The location of the hotel is prime as well. Located on Cerillos, your destination would most likely be a short drive. Highly recommend this...

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2Thank Zak E
Reviewed March 18, 2015 via mobile

Friendly receptionists, clean rooms, comfy beds and 4 miles from the plaza. Plenty of restaurants on the same road if you don't want to venture out too far. Fridge in the room (no freezer compartment) and tea/coffee making facilities. Wifi was pretty dodgy in and out all the time but you can live with it.

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Thank Emily W
Sugar Land, Texas
Reviewed January 26, 2015

Spent two nights at this property. Staff was extremely attentive to our needs and recognized us by name each time we crossed the lobby. They could use a bit more experience understanding and recommending some of the local establishments. But they were never afraid to engage the internet to answer a question. Very clean.

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Helpful?
2Thank Larry C
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Location: United States > New Mexico > Santa Fe
Price Range: $95 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express staff and other travelers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would recommend a different hotel/motel.”
Z6870IJgarym, Mar 20, 2017 | Read review
“Probably stay away from front because it is on a main artery, but don't know for sure.”
deucey_2, Dec 25, 2016 | Read review
“We always like top floor - nobody walking and making noise on top of us.”
JiminLewes, Oct 12, 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
roadtrip78726, Oct 1, 2016 | Read review
“Try to get away from the main road, which can be loud at night”
eldragon, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question